We use the product for network monitoring.
server at a tech services company with 201-500 employees
Useful for network monitoring but needs to show bandwidth utilization in proper graphs
Pros and Cons
- "The tool is integrated with our email for the alerts."
- "PRTG Network Monitor needs to show bandwidth utilization in proper graphs. It isn't easy to learn."
What is our primary use case?
What is most valuable?
The tool is integrated with our email for the alerts.
What needs improvement?
PRTG Network Monitor needs to show bandwidth utilization in proper graphs. It isn't easy to learn.
What do I think about the stability of the solution?
PRTG Network Monitor is stable.
Buyer's Guide
PRTG Network Monitor
March 2025

Learn what your peers think about PRTG Network Monitor. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,690 professionals have used our research since 2012.
What do I think about the scalability of the solution?
My company has two users for the product.
How are customer service and support?
I haven't contacted the tool's technical support yet.
What's my experience with pricing, setup cost, and licensing?
PRTG Network Monitor is cheap.
What other advice do I have?
I rate the solution a five out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Systems and Network Engineer at a tech services company with 11-50 employees
Stable software with a graphical monitoring feature for networks and bandwidth
Pros and Cons
- "Stable solution for monitoring networks and bandwidth, with multiple functions and features such as NetFlow Collector, graphical monitoring, etc."
- "More training videos for installing and configuring this software would have been nice, especially when working with a lot of devices."
What is our primary use case?
I have experience in configurations and troubleshooting, and I use PRTG Network Monitor for network monitoring activities, e.g. monitoring the bandwidth and where it's coming from. For example, I use NetFlow instead of SNMP only.
We had a big amount of bandwidth being used, and I wanted to check whoever was using that amount of bandwidth. We managed to find the source IP address of who was using that specific bandwidth amount, with the help of PRTG Network Monitor.
What is most valuable?
The features I like the most about PRTG Network Monitor are its NetFlow Collector and graphical monitoring functions.
What needs improvement?
More training videos for installing and configuring PRTG Network Monitor would have been nice, especially when working with a lot of devices.
For how long have I used the solution?
I've been using PRTG Network Monitor for three years now, but not on a daily basis.
What do I think about the stability of the solution?
PRTG Network Monitor is a stable tool.
What do I think about the scalability of the solution?
PRTG Network Monitor is scalable, but you'll need to take care of the cost to scale up, because it can be costly.
How are customer service and support?
I had no issues with the support team for this product. I contacted support once, when I needed information on a type of configuration that could possibly be done on PRTG Network Monitor.
How was the initial setup?
The tool is easy to install, but it needs to be done by a technical team, because
you need to configure the network devices to connect with PRTG Network Monitor. It took two hours to install and configure. The configuration can be lengthy because there were a lot of devices, so more training videos could have been helpful.
What's my experience with pricing, setup cost, and licensing?
When you have a lot of devices, PRTG Network Monitor can be costly.
What other advice do I have?
We deploy PRTG Network Monitor both on the Cloud and on-premises. We use Storm Cloud, but we cater to many clients, so we implement according to what the client wants.
We have one user who handles and maintains this product, e.g. an admin who knows the type of installation. If there's configuration involved, we have one engineer who handles that. There are other products like Zabbix that you can use for free, and since PRTG Network Monitor is costly, we sometimes use Zabbix.
I'm giving PRTG Network Monitor an eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
PRTG Network Monitor
March 2025

Learn what your peers think about PRTG Network Monitor. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,690 professionals have used our research since 2012.
Project manager at a tech services company with 51-200 employees
A stable troubleshooting solution with easy setup
Pros and Cons
- "The solution is very easy to use and the web provides information with ease."
- "I would like to see network mapping."
What is our primary use case?
While I cannot say for certain, I believe we are using the latest version.
We use it for monitoring network devices and downloads.
How has it helped my organization?
The solution helps us with troubleshooting. We benefit from high performance and it can send out alarms.
What needs improvement?
The traffic, the status of the devices can stand improvement.
Moreover, I would like to see network mapping.
For how long have I used the solution?
We have been using PRTG Network Monitor over the past 12 months.
What do I think about the stability of the solution?
The stability at the moment is good.
How are customer service and technical support?
There is no need for much technical support. The solution is very easy to use and the web provides information with ease.
How was the initial setup?
The initial setup was simple and easy.
What other advice do I have?
Some clients have 500 users. Some clients have 100 users. It varies.
I rate PRTG Network Monitor as an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
President at a tech services company with 51-200 employees
Good compilation of system information on the central site; lacks pre-packaged integrations with other product sets
Pros and Cons
- "Good compilation of the system's information."
- "Can be slow in the way it polls the different engines."
What is our primary use case?
We have offices around Australia, we're a company organization with a couple of hundred people where we monitor four or five offices and their networks. We use the solution on a daily basis. We're a customer of PRTG and I'm president of our company.
What is most valuable?
We like the solution's report writing and the way that it compiles the system's information from around the network and brings it all back into the central site and the interface.
What needs improvement?
The solution could be improved by increasing the way that it polls the different engines which we feel is quite slow. It also doesn't integrate very well with service desks or anything else. Pre-packaged integrations with other product sets would be something we'd like to see in any future release.
For how long have I used the solution?
I've been using this solution for three and a half years.
What do I think about the stability of the solution?
The solution is stable except for when you want to do upgrades and then they try to move everyone over to the cloud versions.
What do I think about the scalability of the solution?
The solution is scalable, it's just a matter of including another piece of software and hooking it up through the network, through the Cisco routers, and away you go.
Which solution did I use previously and why did I switch?
I previously used Zabbix and Nagios which are problematic performance wise. They're not modern and neither are the interfaces. We prefer PRTG.
How was the initial setup?
The initial setup of the solution was easy. Our guys did some of it in-house and then we got an external party to help us, a local specialist. Implementation probably took about three months to get it to the point where we were happy with it.
What other advice do I have?
Use of the product requires planning. Start with your ideas on paper first before you start doing your deployment and then ask yourself 'what if' questions - what if this or that happens.
I would rate this solution a seven out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Engineering and Pre-Sales Manager at a tech services company with 11-50 employees
It improves the status of my infrastructure, from networking devices to real-time machines
Pros and Cons
- "I really love the activity library. It gives the flexibility to discover data and metrics about my interface and data server."
- "It improves the status of my infrastructure, from networking devices to real-time machines."
- "The scalability is good. You can improve a remote host or the clustering. This gives it the flexibility to monitor another infrastructure remotely."
- "I would like to see a more robust platform and a new dashboard. In addition, the code is good, but it needs improvement."
What is our primary use case?
We use this solution for monitoring servers in our data center. It performs pretty well.
How has it helped my organization?
It improves the status of my infrastructure, from networking devices to real-time machines.
What is most valuable?
I really love the snmp library. It gives the flexibility to discover data and metrics about my interface and data server.
What needs improvement?
I would like to see a more robust platform and a new dashboard. In addition, the code is good, but it needs improvement.
For how long have I used the solution?
Three to five years.
What do I think about the stability of the solution?
The stability is OK.
What do I think about the scalability of the solution?
The scalability is good. You can improve a remote host or the clustering. This gives it the flexibility to monitor another infrastructure remotely.
How was the initial setup?
The initial setup was simple.
What about the implementation team?
In House
Which other solutions did I evaluate?
We were previously considering Nagios Core, because it is over Linux and an open source solution. However, its problem is you have to do everything from scratch.
What other advice do I have?
It is important when choosing a vendor to consider the connectivity.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Updated: March 2025
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