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PeerSpot user
IT Adminstrator with 501-1,000 employees
Real User
It allowed us to report downtime on sites in a very easy and comprehensive way.​

What is most valuable?

The features which I believe to be the most valuable for PRTG are its easy setup in general, including its alarm setup; along with its out-of-the-box monitoring checks.

The fact that it's simple to use network-based monitoring, and at the same time is reliable and robust.

How has it helped my organization?

This product in particular provided network traffic control, net SLA measurements which are always quite practical. Also, it allowed us to report downtime on sites in a very easy and comprehensive way.

Its most important quality, in my opinion, is that it's an out-of-the-box functional product. This means you won't need a lot of technical know-how to properly make it function, at least on a basic level. It's easy to configure and make an operator know how to interpret the information gathered and apply the information it reports.

What needs improvement?

They could improve on application monitoring, user defined OS sensors, its lack of agent defined monitoring. Also, they could include customized reports and network maps, more detailed SLA reports, better item relations. Lastly, they should improve on distributed monitoring for customers on remote networks.

What it offers is far from being enough. It's dashboards, GUI and reports are too simple for cases where you'd need advanced monitoring tools.

For how long have I used the solution?

I've used it on two different sites for over three years.

Buyer's Guide
PRTG Network Monitor
March 2025
Learn what your peers think about PRTG Network Monitor. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,767 professionals have used our research since 2012.

What was my experience with deployment of the solution?

None at all, I'd even say that it's the best thing about this program: you don't need to know about monitoring to make it run.

What do I think about the stability of the solution?

We've had no issues with the stability.

What do I think about the scalability of the solution?

It does consume a lot of hardware resources, and over time you can notice it going slower. This is especially so when you've added/erased a large amount of checks, alerts or customizations from what are called "sensors" . Just like many Windows-oriented tools, you sometimes feel the urge of just resetting everything and starting over -but that's mainly because of how it handles during daily tasks- usually it doesn't have major issues with bugs or general usefulness.

How are customer service and support?

Customer Service:

I haven't had access to it, the client did not provide me with that information.

Technical Support:

I haven't had access to it, the client did not provide me with that information.

Which solution did I use previously and why did I switch?

I've worked with a large variety of solutions, mainly Zabbix, Nagios, Cacti and Pandora FMS. In this case I resorted to PRTG because the client already had a license for it. One of the times I had to set it up from scratch and the other time I had to take over an installation which was already functioning.

How was the initial setup?

It was quite simple although, as always, you have to get used to the terminology used which is unofficial.

What about the implementation team?

In both cases I had an In-house team.

What was our ROI?

It was quite good, considering the product is inexpensive for commercial standards and that it won't take a long time to learn to use properly.

What's my experience with pricing, setup cost, and licensing?

It's a good product for simple environments, but its price/feature ratio scales rapidly in larger environments. In really complex or large environments, this product just isn't enough, it's lacking a lot of features that would otherwise be necessary for these types of environments.

Which other solutions did I evaluate?

generally work with open source solutions such as Zabbix, Nagios, Cacti or Pandora FMS. In this case it could be compared to WhatsApp Gold, but I think PRTG is more useful for compact and simple environments.

What other advice do I have?

I would say that in general it's good software, yet I would advise newcomers about some of its limited features, but you can't really expect pinecones from a palm tree, if you know what I mean.

If you need a simple and solid tool, and you're willing to spend a buck, it's a good option to consider. It's a tool that's been tested and you can easily see what it is or is not meant for.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user326337 - PeerSpot reviewer
it_user326337Customer Success Manager at PeerSpot
Real User

What was the most helpful strategy you found to adjust to the unofficial terminology used in the solution/setup?

See all 2 comments
Solution Architect at Ultima Solutions
Real User
The visualization is good, but it could use some more advanced mobile reporting features
Pros and Cons
  • "The network visualization helps us to drill down deeper."
  • "PRTG could use reporting tools and mobile alert tools. It should be easier to diagnose and respond to problems from a mobile device on the go."

What is our primary use case?

We use PRTG as part of a general support platform we offer to our clients. It provides a single pane of glass to monitor network hardware and software and head off critical incidents. 

What is most valuable?

The network visualization helps us to drill down deeper. 

What needs improvement?

PRTG could use reporting tools and mobile alert tools. It should be easier to diagnose and respond to problems from a mobile device on the go. 

For how long have I used the solution?

I have used PRTG Network Monitor for about three years.

What do I think about the stability of the solution?

I rate PRTG seven out of 10 for stability. It's stable, fast, and accurate.

What do I think about the scalability of the solution?

PRTG has above-average scalability. 

What other advice do I have?

I rate PRTG Network Monitor seven out of 10. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
PRTG Network Monitor
March 2025
Learn what your peers think about PRTG Network Monitor. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,767 professionals have used our research since 2012.
it_user1318632 - PeerSpot reviewer
Senior Network & Security Engineer at a construction company with 10,001+ employees
Real User
Accurate reports, easy to use, but protocols need updating
Pros and Cons
  • "The solution is easy to manage and the reports are very accurate."
  • "There is room for improvement in this solution for the performance and third-party monitoring protocols. They need to be updated to the latest ones."

What is most valuable?

The solution is easy to manage and the reports are very accurate.

What needs improvement?

There is room for improvement in this solution for the performance and third-party monitoring protocols. They need to be updated to the latest ones.

For how long have I used the solution?

I have been using this solution for five years.

What do I think about the stability of the solution?

The solution is stable in my experience.

What do I think about the scalability of the solution?

I have found the scalability to be good. Most of my clients have been medium-size businesses using this solution.

How are customer service and technical support?

The technical support needs some improvement. The response time is slow, we normally get a response the next business day for urgent issues which is long time.

Which solution did I use previously and why did I switch?

I have used Cisco solutions in the past. The main difference when comparing Cisco and this solution is Cisco supports Cisco Prime and this solution does not. This is the disadvantage if you want to use Cisco Prime. However, this solution is open sourced which has its benefits over Cisco.

How was the initial setup?

The installation is straightforward.

What other advice do I have?

My advice to those wanting to purchase a monitoring solution with simple and easy-to-use features, go with this solution. It is a good option, especially for medium businesses.

I rate PRTG Network Monitor a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
PeerSpot user
PeerSpot user
Technical Director - Data Center Solutions at Atrion
Consultant
Finally a system monitoring tool that is easy to deploy and simple to use.

Valuable Features:

First let me start by saying I have been using system monitoring tools for a very long time. I first cut my teeth with HP Openview "back in the day" and most recently with Microsoft System Center which I have now completely replaced as a monitoring and alerting system with a bit of software called PRTG from a company called Paessler.Here are the top 10 strong points of PRTG: - Rapid deployment - But, there are best practices for sure... - Highly scale-able - Intuitive interface - quick learning curve - Inexpensive to license - Accurate - Works with most infrastructure without customization - Updated often and very easy to update - Good support from the vendor - Kind to diskspace consumption - not sure how they do it! - Easy to re-architect as your infrastructure changesMy company runs a large scale SAAS infrastructure with a large mix of technologies. PRTG is the first software product we have used to accurately alert the right people of trouble. This has been a huge boost in customer satisfaction for sure.

Room for Improvement:

There is not much not to love in this software but one item on my wishlist that has yet to be addressed in an intuitive way is the ability to use and manage templates. This would allow you to apply templates easily and then modify templates easily.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Business Project Manager at Bonsai System Ltda
Real User
Reasonable priced and easy to use
Pros and Cons
  • "The most valuable feature of PRTG Network Monitor is its ease of use."
  • "PRTG Network Monitor can improve by having better integration with devices."

What is our primary use case?

 PRTG Network Monitor is used to monitor our client's network.

What is most valuable?

The most valuable feature of PRTG Network Monitor is its ease of use.

What needs improvement?

PRTG Network Monitor can improve by having better integration with devices.

For how long have I used the solution?

I have used PRTG Network Monitor within the past 12 months.

What's my experience with pricing, setup cost, and licensing?

The price of PRTG Network Monitor is reasonable. 

What other advice do I have?

I rate PRTG Network Monitor a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Terry Cheung - PeerSpot reviewer
Managing Director at TopSOC
Real User
Network monitoring tool that's stable and scalable; installation was simple and straightforward
Pros and Cons
  • "Stable and scalable network monitoring tool. Installation is simple and straightforward."
  • "PRTG Network Monitor is okay to use, but you'll need some time to analyze the data. If it can automatically locate or identify the problem area, it would be more helpful to users."

What is our primary use case?

We are using PRTG Network Monitor for performance monitoring. We use it to
monitor traffic and to identify network issues. In our school, the network is slow, so we use PRTG Network Monitor to capture the network and traffic status, and through it we found out that one of the servers is sending out messages.

What needs improvement?

PRTG Network Monitor is okay to use, but you need some time to analyze the data, so this could be an area for improvement.

If this solution has the feature of automatically locating or identifying the problematic area, it would be helpful to customers. This is a feature I'd like to see in the next release.

For how long have I used the solution?

We've been using PRTG Network Monitor for many, many years.

What do I think about the stability of the solution?

This solution is stable.

What do I think about the scalability of the solution?

PRTG Network Monitor is scalable.

How was the initial setup?

The installation of PRTG Network Monitor was simple and straightforward. It took us two hours to complete, because we needed to locate and identify the rejected data.

What about the implementation team?

We implemented this solution in-house, for a school.

What other advice do I have?

We've used PRTG Network Monitor in-house before, but now we're using it for our consultation service.

The performance of this solution is okay.

We currently have 10 customers we provided PRTG Network Monitor to. We have three engineers in the network team who handle the deployment and maintenance of this solution.

I'm recommending this solution to people who want to start using it.

From what I know, people just need to go to the website and get the license for this solution.

My rating for PRTG Network Monitor is an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Operational Management at Eleven
Reseller
Great to be able to create a dashboard inside software monitoring
Pros and Cons
  • "Ability to create a dashboard inside software monitoring."
  • "The inventory of the device should be improved."

What is our primary use case?

Our primary use case is for monitoring numerous services; internet providers, university campuses, etc. We are resellers. 

What is most valuable?

It's great that we can create a dashboard inside software monitoring, and access many other websites, it is a complete monitoring solution.

What needs improvement?

I'd like to see the inventory of the device improved. 

For how long have I used the solution?

I've been using this solution for six years. 

What do I think about the stability of the solution?

The solution is very stable. 

How are customer service and technical support?

The technical support is fine, I've never had a problem. 

How was the initial setup?

Deployment was completed within a day. 

What other advice do I have?

I recommend this solution and rate it a 10 out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Regional Head of IT at a manufacturing company with 10,001+ employees
Real User
Overall great tool, attractive features, uncomplicated install but performance needs improvement
Pros and Cons
  • "The bandwidth monitoring is a very attractive feature, it can tell you the bandwidth utilization while it is attempting to connect to the host for feedback."
  • "The solution has to evolve as an end-to-end monitoring solution. It has to do better at understanding the application at the deepest level."

What is our primary use case?

The solution is for network monitoring.

What is most valuable?

Overall it is a very good tool to use. 

The bandwidth monitoring is a very attractive feature, it can tell you the bandwidth utilization while it is attempting to connect to the host for feedback.

It has the capability to discover a lot of information over the networks automatically.

What needs improvement?

Network monitoring is not the strongest area of the solution which should be improved. It is not the best tool of the application but if someone has to start from the beginning and reach a moderate level of abilities for monitoring, then PRTG still serves that purpose. For experts, it is not the application monitoring tool they would choose. This tool is more suited for beginners and intermediate users.

The solution has to evolve as an end-to-end monitoring solution. It has to do better at understanding the application at the deepest level.

The performance of the monitoring is outdated and when they have upgraded the tools in the past, it slows down the performance.

Auto Discover features could improve by allowing people the choice to manipulate the discovery to design and customize it to create a technical map of the services dependent on each of them.

They should also add service monitoring. They currently have a Windows service, but they do not have monitoring as a separate service. If I would like to specifically monitor the service within Windows, I would have no choice but to use theirs. 

For how long have I used the solution?

I have been using the solution for approximately ten years.

What do I think about the stability of the solution?

It is a stable solution. I did not see any challenges. However, the performance is not that good. When asked about stability, I will split it into two parts. When I go into the devices and I click on the devices, I should see all the devices immediately, I do not, which is a performance issue. When I click on one of the devices in the list of All Devices section, it should show me the graph and the monitoring statistics site. This is where it has failed many times, it does not show it. We complained about this to PRTG many times. I currently find the solution to be 80% stable.

What do I think about the scalability of the solution?

The scalability should come deep within the roots of the solution. The root of PRTG is having a lot of sensors inside because they work on monitoring sensors. The more sensors you have, the more you can scale. The good thing about the solution is that you can make your own sensors. This means it is scalable.

How are customer service and technical support?

I did not have a good experience with customer service. They were not able to give answers in a timely manner. They were able to give some less complex answers but when the questions become difficult, they find it very difficult to manage a solution. For example, what do bandwidth monitoring and bandwidth sensor mean? I think they should be able to explain this to me better, they could not explain it well. Their bandwidth sensors do not really work as a bandwidth sensor.

I think they might have some missing knowledge or they have unqualified employees sitting down and reading the documents from their screen to the customers, like myself. I find that technical support could have been much better, they have been a company for many years. They need to continue to support their customers in a much better way and should hire experts as other organizations do. When contacting support it is handled by the very first level of agents, then it is escalation up for an answer. I did not like this about the support, it takes time. I find myself left trying to solve the problem myself.

The technical support requires a lot of improvements, they offer a lot of information to be downloaded and used by the customer. I think it has to be supported much better to allow customers the ability to easily deploy it and use it effectively.

How was the initial setup?

I did not have any challenges attempting to install the solution. It was quite straightforward, you do not need any training to install it. The experience was good.

What about the implementation team?

The deployment is the longest part of the setup. I would say the installation did not take much time but the complete utilization of the software took three or four hours. I had to configure it properly, discover the sensor, support the sensor, utilize it to the best possible way, make a group, and put in the site. All of these processes take time. If somebody has experience in PRTG, I think it can be done in half day.

Which other solutions did I evaluate?

I have evaluated SolarWinds and it is one of the easiest for beginners to start working with network monitoring.

What other advice do I have?

I would recommend this solution to others. However, if they are a beginner, there are other products out there that might be more appropriate, like SolarWinds.

I rate PRTG Network Monitor a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free PRTG Network Monitor Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2025
Buyer's Guide
Download our free PRTG Network Monitor Report and get advice and tips from experienced pros sharing their opinions.