We use it for network monitoring, mostly. We look at any metrics that the sensors pull back for us, such as availability, performance. We have some custom sensors for service monitoring.
Group Information Security Manager at a comms service provider with 201-500 employees
Makes available a great diversity of pre-configured metrics that can be monitored
Pros and Cons
- "One of the valuable features is the diversity of metrics available to us to monitor. It's all there, it's all in the box. It's all made very easy, by virtue of it being pre-configured."
- "Scalability is the only major sticking point for me. There is a recommended number of sensors, which is around 10,000 and we're double that... The only option we have to scale is to buy another core, which would be a separate, stand-alone instance..."
What is our primary use case?
How has it helped my organization?
The solution's historical data helps us optimize network performance. We can find issues by looking at historical data and benchmark it against what it should be.
It's given us metrics which we can then pass on to customers, availability statistics and things like that. It's really added value to the services we provide. From that point of view, it has definitely improved things.
It makes our IT department more cost-effective because we can detect failures faster, we can do something about them. We can get early warnings on things that are going to go wrong, be proactive about dealing with them, and have less downtime.
It gives us the needed feedback on our IT infrastructure, such as utilization of disks on a server. We get that information back and are able to act on it.
What is most valuable?
One of the valuable features is the diversity of metrics available to us to monitor. It's all there, it's all in the box. It's all made very easy, by virtue of it being pre-configured. You point it at the box, pull your credentials in if you need to, and off it goes and does it. A lot of solutions do that, but this just has it all in one box, which is what makes it really good.
The solution’s sensors and remote probes are great, spot on. They keep improving them. It's only a problem from time to time when old sensors get deprecated and you have to replace them with a new one, but other than that it's a very good selection.
The overall feature set is good. It's diverse, it's all there.
What needs improvement?
I don't think the Desktop app is that great. I don't like it. I would like to see cross-compatibility on different platforms. Also, the window management isn't that great, and the refresh rates aren't that great.
Their roadmap is good and the features that they're releasing are good, but our main ask is around the scalability issue that I've mentioned elsewhere in this review.
Buyer's Guide
PRTG Network Monitor
March 2025

Learn what your peers think about PRTG Network Monitor. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,690 professionals have used our research since 2012.
What do I think about the stability of the solution?
If you have enough resources the stability is fine, fairly rock-solid. We're at double the recommended capacity in terms of sensors for our instance, and it's running fine.
What do I think about the scalability of the solution?
Scalability is the only major sticking point for me. There is a recommended number of sensors, which is around 10,000, and we're double that. We're not comfortable putting any more than that, even though the server might be able to handle it. It's already well outside the support boundaries for the solution.
The only option we have to scale is to buy another core, which would be a separate, stand-alone instance, would not be managed through the same interface, and we would have to be looking in two different places. We love the product, but at the moment that is the main sticking point for us.
How are customer service and support?
There have been no real problems with tech support. We don't really need to go to them, the product takes care of itself. When we have needed them, they have been very responsive and gotten back to us quickly.
Which solution did I use previously and why did I switch?
We did have system downtown before implementing the solution, but it didn't really influence our decision to get PRTG. We needed a monitoring system anyway, by virtue of the nature of our business.
We would have been using an open-source solution before PRTG but we needed a more feature-rich product to work with, given the number of solutions we were operating.
How was the initial setup?
The initial setup was very easy. There's nothing much to do, honestly. You just install the software on the core server and then you can install remote probes in any private sub-nets that you need and they will speak back to the core. It's very straightforward.
Within about a half an hour of installing it, we had information back.
What about the implementation team?
We did it ourselves.
What was our ROI?
Subjectively, it probably has saved our organization money, but it would be difficult to quantify it.
What's my experience with pricing, setup cost, and licensing?
We pay for a perpetual license and we have a support fee.
Which other solutions did I evaluate?
We've had PRTG in place for a number of years, so what we evaluated was in the early days, a lot of open-source solutions: Zabbix, Nagios, Cacti, etc. PRTG is differentiated because it caters to all platforms and endpoints, has features for Windows, and WMI sensors which aren't necessarily available out-of-the-box in the other solutions. That would have been a determining factor.
What other advice do I have?
It will do the job, more than anything I can think of. It will give you really useful monitoring statistics out-of-the-box, and will give you the ability to customize and do things that aren't there by default. It will take care of all your monitoring needs, pretty much, but just be conscious of scale.
I would say PRTG is an eight out of ten. We're very happy with the functionality. Those missing two points come from the scalability issues.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.

Network Manager at Baldwin Family Health Care
Nice product with an easy interface to use and a large variety of sensors
Pros and Cons
- "Nice product with an easy interface to use and a large variety of sensors."
- "PRTG has improved our visibility and response time to issues related to remote sites."
- "Needs ability to monitor standard notification time (notify after X time)."
What is our primary use case?
- Monitoring network
- Uptime
- Resources on servers
- Better monitor our network, local, and remote hosts, and network usage as well.
How has it helped my organization?
- PRTG has improved our visibility and response time to issues related to remote sites.
- Nice product with an easy interface to use and a large variety of sensors.
What is most valuable?
- Ping monitoring
- WMI for RAM
- Hard drive space on servers
- Monitors site uptime (and notices when it is down), along with thresholds when server RAM or HD is running low, which has helped us.
What needs improvement?
Needs ability to monitor standard notification time (notify after X time).
Web-based interface is easy to use, but it is cumbersome to make changes across several devices.
For how long have I used the solution?
Less than one year.
What do I think about the stability of the solution?
No issues.
What do I think about the scalability of the solution?
No issues.
How is customer service and technical support?
Tech support and sales have been great.
How was the initial setup?
Setup was straightforward. It is too easy to use up sensors on fluff items (core switch, etc.). Took effort to focus on key items, such as uptime, etc.
What about the implementation team?
Did not use the vendor to setup.
What was our ROI?
Currently, we are using the free version. ROI was immediate after receiving notifications with low HD or RAM on servers.
What's my experience with pricing, setup cost, and licensing?
Sensors on free version can run out quick. However, the ability to use the base version with 100 free sensors is great. The cost on other packages can be very reasonable.
Which other solutions did I evaluate?
It was recommended by our network engineers. Other clients use PRTG and have had a great experiences with it.
What other advice do I have?
It is a good solution. We are evaluating the advanced features and client PC application monitoring.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
PRTG Network Monitor
March 2025

Learn what your peers think about PRTG Network Monitor. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,690 professionals have used our research since 2012.
IT Manager at Atlas Fertilizer Corporation
A stable solution that satisfies our requirements for email notifications and device errors and comes with a free version
Pros and Cons
- "It is able to satisfy all our requirements in terms of email notifications and specific errors on the devices."
- "I would like to have a VM version that can be installed on a cloud such as Azure. We're using Azure, and we're eliminating on-premise servers. It would be helpful to have a PRTG version that can be installed on the Azure cloud."
What is our primary use case?
We use it specifically for our network devices and service providers. We're able to know if the connection with a certain internet service provider is still alive.
What is most valuable?
It is able to satisfy all our requirements in terms of email notifications and specific errors on the devices.
What needs improvement?
I would like to have a VM version that can be installed on a cloud such as Azure. We're using Azure, and we're eliminating on-premise servers. It would be helpful to have a PRTG version that can be installed on the Azure cloud.
For how long have I used the solution?
I have been using this solution for five to six months.
What do I think about the stability of the solution?
It is stable. So far, we didn't have any problem with the product.
What do I think about the scalability of the solution?
We're using the free version, and we can only enroll up to 100 sensors.
Currently, we have two system administrators who use this solution.
How are customer service and technical support?
We didn't use their support. We're using the free version.
Which solution did I use previously and why did I switch?
We were using SolarWinds. SolarWinds is much more expensive than PRTG.
How was the initial setup?
For those who have no experience with PRTG, it would be quite complex. Luckily, we have an experienced and knowledgeable staff. Our team did not encounter any problems. The whole set up took two to four days.
What about the implementation team?
We set it up ourselves. We had two system administrators for its deployment.
What's my experience with pricing, setup cost, and licensing?
We are using the basic PRTG that we can download for free. For now, we only need to monitor less than 100 devices. For more than 100 devices, we would need to buy a license. PRTG is much cheaper than SolarWinds.
What other advice do I have?
I would definitely recommend this solution. I have friends in other companies who are also using PRTG, and their feedback is also good.
I would rate PRTG Network Monitor an eight out of ten. We're happy with the results.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Systems Specialist at a manufacturing company with 1,001-5,000 employees
We have complete warning thresholds so we can fix issues before they become issues
Pros and Cons
- "Speed of deployment is one of the most valuable features."
- "The Desktop app is good but it can be really sluggish at times, especially when you're editing different elements."
What is our primary use case?
Monitoring of all our disparate sites through a central console is our primary use case.
How has it helped my organization?
The historical data provided by the solution helps to optimize network performance because it gives us trends. We can look at what we're using, what our peaks are, what our lows are, to know if we can downsize our links or if we need to scale-up in the future. It gives us really good forecasting.
In addition, with the solution we're proactive now, we're not reactive. We used to wait for the users to call us with an issue. Now we have complete warning thresholds so we can fix issues before they become issues. Our users perceive it as our being able to provide a very high level of service because we're avoiding situations where they suffer downtime. It's definitely made our infrastructure more reliable from a user's perspective.
It also enables our IT department to be more cost-effective because we're not doing as much hands-on monitoring. We're able to let the system monitor things for us so we can focus on other things. We're getting more value out of our techies.
Finally, it provides us with needed feedback on our IT infrastructure. We can look at individual devices or solutions and see if we're getting throughput, and how to utilize the hours. And that informs our buying decisions. It gives us a perspective from every angle.
What is most valuable?
Speed of deployment is one of the most valuable features. It's really quick to install. You can also scan whole subnets or different networks and it comes back with a full scan of what you've got on your network.
It allows you to do different verticals. There are different ways you can monitor things with custom sensor probes. It's really adaptable to your environment.
The solutions sensors and remote probes are very good, quite thorough.
My overall impression of the solution's feature set is that it's a great product, especially the mobile app. I'm on call and I get push notifications, so it gives me a heads-up before there are any issues that get reported to me by users. It's all good.
What needs improvement?
The Desktop app is good but it can be really sluggish at times, especially when you're editing different elements. If they could speed up the way you maneuver around different OUs that would be really good. The map creator is quick blocky. It's not very user-friendly.
Also, when doing an auto-discovery, I wish that there were an approval stage. If you pick "full detail scan", it comes back with everything, and then you have to go back and delete them bit by bit. If there were an approval saying, "These are ones that are available," you just go click, click, click and be done. That would be great.
What do I think about the stability of the solution?
It's rock solid. We've had zero downtime with PRTG.
What do I think about the scalability of the solution?
It's hard for me to talk about its scalability. We've got the basics, the 2,500 sensors, and that's what we use. It's fine. It has grown with our business but we've only grown marginally.
How are customer service and technical support?
We haven't had to use technical support.
Which solution did I use previously and why did I switch?
We previously used various open-source options like Nagios. They were quite limited and required specific agents being installed on all the hosts. They were slow to roll out. PRTG was a completely different ballgame. It was click and go. It was great.
How was the initial setup?
The setup was super-easy. It was a simple click-and-go install, give it your basic SNMP strings and your subnet ranges, and away it goes. It took less than an hour from the time I set up the solution until it provided feedback on the IT infrastructure. It's really quick.
What about the implementation team?
I did the deployment myself.
What was our ROI?
It's hard to answer definitively, but I would say it has saved money because it has avoided system downtime by enabling us to be proactive.
Which other solutions did I evaluate?
We had previous experience with things like HP OpenView, but it's been many years now. Our experience with it was that it was quite sluggish, very expensive. PRTG seemed to be at a very attractive price point, and its speed and the reviews we'd seen about it were really compelling.
What other advice do I have?
Give the demo a go. You'll find it super-quick and you'll love the benefits of it.
I would rate the solution a ten out of ten. It's super-easy and cost-effective.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
System Administrator at a government with 1,001-5,000 employees
Intuitive and Compact Monitoring Solution
What is most valuable?
Bandwidth graph and Layouts
What needs improvement?
Map designer could be improved by adding more flexibility to the links instead of the straight line.
What was my experience with deployment of the solution?
No
What do I think about the stability of the solution?
No
What do I think about the scalability of the solution?
No
Which solution did I use previously and why did I switch?
Previous solutions had to many dependencies and were unstable for the most part. Overhead and additional cost of critical features were costly.
How was the initial setup?
Initial setup is as easy as it will get for a software of this type. The entire application core and probe literally install and run in less than 5 minutes. I am used to having dependencies and multiple modules taking over an hour to fully install for similar product.
Which other solutions did I evaluate?
SolarWinds, WhatsUp, OpenNMS, Nagios, Netcool, OPManager, Splunk
What other advice do I have?
This is a review of PRTG version 14. As far as network monitoring and analysis, I cannot think of a more intuitive and flexible product on the market today. Where PRTG shines is in its speed and compact design. The latest interface is ideal for complex networks and as useful for simple networks. Initially, I had a negative reaction to the idea of the sensor based license approach. Once I deployed PRTG on the network, the sensor model makes perfect sense. For the amount of sensors that I used and the included features, the cost of PRTG is over 80% lower than other software suites that claim to have similar features. I am not an employee of PRTG, I am just a very satisfied user. If you are a sysadmin or netadmin and have been struggling to find the ideal monitoring tool, I urge you to give PRTG a try. The trial is free. You will not regret it. I just wish someone had told me about this application a few years ago.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network Administrator at a educational organization with 501-1,000 employees
Intuitive and straightforward; fine for watching basic traffic
Pros and Cons
- "PRTG is relatively intuitive and fairly straightforward. It has net flow monitoring and that works all right. I would describe it as a decent middle-of-the-road solution."
- "This product can be improved by updating the net flow interface. The one that is in place works – I can get all the information I need from it – but it is a little bit clunky."
What is our primary use case?
My primary use case for the PRTG solution is network device monitoring. For example, if one of my Ubiquity access points goes down, PRTG will send an alert so that I can go and try to restart it and bring it back up before people start complaining.
What needs improvement?
This product can be improved by updating the net flow interface. The one that is in place works – I can get all the information I need from it – but it is a little bit clunky.
What do I think about the stability of the solution?
I have not had any problems with the stability of this solution. I have to reboot it once a year, which is a chance for me to do the updates anyway.
What do I think about the scalability of the solution?
The scalability of this solution has gone smoothly for me so far. I am mostly using it just for pings, and because I don't have a ton of net flows going into it, I am not heavily taxing it. We have a couple of thousand devices that it i monitoring and we have had no problems.
How are customer service and support?
I never had a reason to be in touch with the tech support for the solution.
How was the initial setup?
The initial setup was pretty straightforward. It's an application that you can run on a Windows box. I have it running on a virtual Windows server, so it's not a standalone operating system, and it can come off as an application.
What's my experience with pricing, setup cost, and licensing?
PRTG is relatively intuitive and fairly straightforward. It has net flow monitoring and that works all right. I would describe it as a decent middle-of-the-road solution. It costs about $500 a year, so if you're looking just to watch basic traffic and keep an eye on devices, it works fine.
What other advice do I have?
I would rate PRTG Network Monitoring a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Manager at a construction company with 5,001-10,000 employees
A flexible and proactive solution that made our infrastructure more reliable
Pros and Cons
- "It has made our infrastructure more reliable."
- "PRTG would be improved if it required less memory to run."
What is our primary use case?
PRTG Network Monitor is used to monitor internal network infrastructure servers. We use the solution to check to see if our equipment is up or down.
How has it helped my organization?
The solution has helped our organization with proactive monitoring. It has made our infrastructure more reliable.
What is most valuable?
PRTG is a very flexible tool. The most valuable feature of this product is ping testing.
What needs improvement?
PRTG would be improved if it required less memory to run.
For how long have I used the solution?
I have been using PRTG Network Monitor for five years.
What do I think about the stability of the solution?
This solution is stable. However, it does require a significant amount of memory to run.
What do I think about the scalability of the solution?
PRTG Network Monitor is scalable because you can offload the work to remote probes. We have 150 users in our company.
What about the implementation team?
One person was required to deploy and maintain the solution.
What other advice do I have?
I would recommend to anyone that is thinking of implementing this solution into their organization that they start out small and use the free version, or the 500 sensor.
This product is a good solution, overall I would rate it an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
System & Network Lead at Beachcombers Vacations
Customizable, user-friendly, and helpful documentation
Pros and Cons
- "The most valuable features of PRTG Network Monitor are the threshold notification when certain traffic increases and goes beyond the defined threshold. The up and down status email notifications and other notifications are useful. Additionally, it is user-friendly, and customizable, and there are many features available."
- "When using PRTG Network Monitor it is beneficial if you have prior experience with it, the user interface could improve."
What is our primary use case?
We are working with a web version of PRTG Network Monitor.
I use PRTG Network Monitor for the monitoring of all my switches and backbone infrastructure in my hotels. This includes my remote sites and for the monitoring and notification of our business lines in our hotels and traffic monitoring.
What is most valuable?
The most valuable features of PRTG Network Monitor are the threshold notification when certain traffic increases and goes beyond the defined threshold. The up and down status email notifications and other notifications are useful. Additionally, it is user-friendly, and customizable, and there are many features available.
What needs improvement?
When using PRTG Network Monitor it is beneficial if you have prior experience with it, the user interface could improve.
For how long have I used the solution?
I have been using PRTG Network Monitor for approximately six years.
What do I think about the stability of the solution?
The stability of PRTG Network Monitor is good.
What do I think about the scalability of the solution?
PRTG Network Monitor is scalable and easy to scale.
We have a lot of viewers using PRTG Network Monitor but we only have approximately four administrators using it.
How are customer service and support?
I have not contacted technical support. We did at some point have technical issues but the online technical documentation is rich, and we never had to call for support.
Which solution did I use previously and why did I switch?
I have not used any other solution other than PRTG Network Monitor.
How was the initial setup?
The initial setup of PRTG Network Monitor is straightforward. The setup is very dynamic and took us approximately one month to have some data, and devices in it. We referred to a lot of documentation that was very helpful.
We were not very fluent in the software.
I rate the initial setup of PRTG Network Monitor approximately three out of five.
What about the implementation team?
The deployment of the PRTG Network Monitor was done in-house.
There is not a lot of maintenance. We do regular updates and we do add quite a lot of devices on a regular basis.
What was our ROI?
We have received a return on investment using PRTG Network Monitor. We're able to do proactive support to tackle an issue before it collapses. There is a return on investment, but it's something quite hard to explain to non-IT personnel.
What's my experience with pricing, setup cost, and licensing?
We have unlimited devices and sensors, and it is a bit pricey, but we do have unlimited sensors. With all things considered the price is fine, related to the solution itself. PRTG Network Monitor is good value for money.
I rate the price of PRTG Network Monitor a four out of five.
A price decrease would be welcomed by the financial and accounts departments.
Which other solutions did I evaluate?
We did not evaluate other options.
What other advice do I have?
I would recommend PRTG Network Monitor to others and the main reason would be to have visibility of the traffic from all the lines. For example, the visibility on the status of devices, up or down, threshold configuring, and notification of capacity being overused on the line before they collapse. We are able to take action with the suppliers and with service providers before the service gets interrupted.
I rate PRTG Network Monitor an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Updated: March 2025
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