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SystemsS1e9e - PeerSpot reviewer
Systems Specialist at a manufacturing company with 1,001-5,000 employees
Real User
We have complete warning thresholds so we can fix issues before they become issues
Pros and Cons
  • "Speed of deployment is one of the most valuable features."
  • "The Desktop app is good but it can be really sluggish at times, especially when you're editing different elements."

What is our primary use case?

Monitoring of all our disparate sites through a central console is our primary use case.

How has it helped my organization?

The historical data provided by the solution helps to optimize network performance because it gives us trends. We can look at what we're using, what our peaks are, what our lows are, to know if we can downsize our links or if we need to scale-up in the future. It gives us really good forecasting.

In addition, with the solution we're proactive now, we're not reactive. We used to wait for the users to call us with an issue. Now we have complete warning thresholds so we can fix issues before they become issues. Our users perceive it as our being able to provide a very high level of service because we're avoiding situations where they suffer downtime. It's definitely made our infrastructure more reliable from a user's perspective.

It also enables our IT department to be more cost-effective because we're not doing as much hands-on monitoring. We're able to let the system monitor things for us so we can focus on other things. We're getting more value out of our techies.

Finally, it provides us with needed feedback on our IT infrastructure. We can look at individual devices or solutions and see if we're getting throughput, and how to utilize the hours. And that informs our buying decisions. It gives us a perspective from every angle.

What is most valuable?

Speed of deployment is one of the most valuable features. It's really quick to install. You can also scan whole subnets or different networks and it comes back with a full scan of what you've got on your network.

It allows you to do different verticals. There are different ways you can monitor things with custom sensor probes. It's really adaptable to your environment.

The solutions sensors and remote probes are very good, quite thorough.

My overall impression of the solution's feature set is that it's a great product, especially the mobile app. I'm on call and I get push notifications, so it gives me a heads-up before there are any issues that get reported to me by users. It's all good.

What needs improvement?

The Desktop app is good but it can be really sluggish at times, especially when you're editing different elements. If they could speed up the way you maneuver around different OUs that would be really good. The map creator is quick blocky. It's not very user-friendly.

Also, when doing an auto-discovery, I wish that there were an approval stage. If you pick "full detail scan", it comes back with everything, and then you have to go back and delete them bit by bit. If there were an approval saying, "These are ones that are available," you just go click, click, click and be done. That would be great.

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PRTG Network Monitor
November 2024
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What do I think about the stability of the solution?

It's rock solid. We've had zero downtime with PRTG.

What do I think about the scalability of the solution?

It's hard for me to talk about its scalability. We've got the basics, the 2,500 sensors, and that's what we use. It's fine. It has grown with our business but we've only grown marginally.

How are customer service and support?

We haven't had to use technical support.

Which solution did I use previously and why did I switch?

We previously used various open-source options like Nagios. They were quite limited and required specific agents being installed on all the hosts. They were slow to roll out. PRTG was a completely different ballgame. It was click and go. It was great.

How was the initial setup?

The setup was super-easy. It was a simple click-and-go install, give it your basic SNMP strings and your subnet ranges, and away it goes. It took less than an hour from the time I set up the solution until it provided feedback on the IT infrastructure. It's really quick.

What about the implementation team?

I did the deployment myself.

What was our ROI?

It's hard to answer definitively, but I would say it has saved money because it has avoided system downtime by enabling us to be proactive.

Which other solutions did I evaluate?

We had previous experience with things like HP OpenView, but it's been many years now. Our experience with it was that it was quite sluggish, very expensive. PRTG seemed to be at a very attractive price point, and its speed and the reviews we'd seen about it were really compelling.

What other advice do I have?

Give the demo a go. You'll find it super-quick and you'll love the benefits of it.

I would rate the solution a ten out of ten. It's super-easy and cost-effective.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Solution Architect at Ultima Solutions
Real User
Top 10
The visualization is good, but it could use some more advanced mobile reporting features
Pros and Cons
  • "The network visualization helps us to drill down deeper."
  • "PRTG could use reporting tools and mobile alert tools. It should be easier to diagnose and respond to problems from a mobile device on the go."

What is our primary use case?

We use PRTG as part of a general support platform we offer to our clients. It provides a single pane of glass to monitor network hardware and software and head off critical incidents. 

What is most valuable?

The network visualization helps us to drill down deeper. 

What needs improvement?

PRTG could use reporting tools and mobile alert tools. It should be easier to diagnose and respond to problems from a mobile device on the go. 

For how long have I used the solution?

I have used PRTG Network Monitor for about three years.

What do I think about the stability of the solution?

I rate PRTG seven out of 10 for stability. It's stable, fast, and accurate.

What do I think about the scalability of the solution?

PRTG has above-average scalability. 

What other advice do I have?

I rate PRTG Network Monitor seven out of 10. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
PRTG Network Monitor
November 2024
Learn what your peers think about PRTG Network Monitor. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
823,875 professionals have used our research since 2012.
Mourice Guya - PeerSpot reviewer
Information Technology Technical Manager at Laser Infrastructure and Technology Solutions
Real User
Useful dashboards, stable, and easy implementation
Pros and Cons
  • "The most valuable feature of PRTG Network Monitor is the dashboards. We can check to see the resources and the uptime."
  • "PRTG Network Monitor can improve by adding prevention and detection features."

What is our primary use case?

We are mostly using PRTG Network Monitor for monitoring servers, and switches. For example, we monitor uptime on critical resources.

How has it helped my organization?

The solution has benefited our organization by showing us when devices are up and when you are down, and we can do an analysis on the availability of the resources.

What is most valuable?

The most valuable feature of PRTG Network Monitor is the dashboards. We can check to see the resources and the uptime.

What needs improvement?

PRTG Network Monitor can improve by adding prevention and detection features.

For how long have I used the solution?

I have been using PRTG Network Monitor for approximately two years.

What do I think about the stability of the solution?

The stability of the PRTG Network Monitor is good.

What do I think about the scalability of the solution?

PRTG Network Monitor is scalable. You can also deploy it on Linux and Windows. We have approximately 350 people using this solution in my company.

We are an IT company that deploys this solution on more than one site.

Which solution did I use previously and why did I switch?

We have been using OP Network Manager in parallel with PRTG Network Monitor.

How was the initial setup?

The initial setup of PRTG Network Monitor was easy. The implementation took approximately a couple of hours.

What about the implementation team?

The implementation of PRTG Network Monitor was done in-house. The deployment can be done by one person.

What's my experience with pricing, setup cost, and licensing?

The price of PRTG Network Monitor is more expensive than other solutions, such as OP Network Manager.

What other advice do I have?

We are not using all the features available in the solution.

We have three technical support people who manage the solution.

I would recommend this solution to others.

I rate PRTG Network Monitor an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Mourice Guya - PeerSpot reviewer
Mourice GuyaInformation Technology Technical Manager at Laser Infrastructure and Technology Solutions
Real User

It is simple and easy to use.

Heritier Daya - PeerSpot reviewer
Network Administrator at a financial services firm with 1,001-5,000 employees
Real User
Top 5
Long term stability, with easy in-house deployment, for optimal results
Pros and Cons
  • "PRTG Network Monitor is a very stable product."
  • "I would like the ability to monitor Cisco IRS devices."

What is our primary use case?

We use it to monitor our network because we have a central site that connects to many remote sites, and we have primary and alternative links. We need to monitor both links for each site to be able to react when it is necessary in case of failure. It is beneficial for us to check the connectivity and bandwidth used in a particular channel.

What is most valuable?

There are good tools for monitoring purposes. 

What needs improvement?

There are some restrictions for usage and sales that need to be ironed out for the country of Congo. I would like the ability to monitor Cisco IRS devices.

For how long have I used the solution?

I have been using PRTG Network Monitor for the past twenty-two years.

What do I think about the stability of the solution?

PRTG Network Monitor is a very stable product.

What do I think about the scalability of the solution?

PRTG Network Monitor is a scalable product even though there are currently restrictions in our country.

How was the initial setup?

The initial setup is straightforward and easy to deploy.

What about the implementation team?

We deployed PRTG Network Monitor through our own in-house team.

What other advice do I have?

I would rate PRTG Network Monitor a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Terry Cheung - PeerSpot reviewer
Managing Director at TopSOC
Real User
Network monitoring tool that's stable and scalable; installation was simple and straightforward
Pros and Cons
  • "Stable and scalable network monitoring tool. Installation is simple and straightforward."
  • "PRTG Network Monitor is okay to use, but you'll need some time to analyze the data. If it can automatically locate or identify the problem area, it would be more helpful to users."

What is our primary use case?

We are using PRTG Network Monitor for performance monitoring. We use it to
monitor traffic and to identify network issues. In our school, the network is slow, so we use PRTG Network Monitor to capture the network and traffic status, and through it we found out that one of the servers is sending out messages.

What needs improvement?

PRTG Network Monitor is okay to use, but you need some time to analyze the data, so this could be an area for improvement.

If this solution has the feature of automatically locating or identifying the problematic area, it would be helpful to customers. This is a feature I'd like to see in the next release.

For how long have I used the solution?

We've been using PRTG Network Monitor for many, many years.

What do I think about the stability of the solution?

This solution is stable.

What do I think about the scalability of the solution?

PRTG Network Monitor is scalable.

How was the initial setup?

The installation of PRTG Network Monitor was simple and straightforward. It took us two hours to complete, because we needed to locate and identify the rejected data.

What about the implementation team?

We implemented this solution in-house, for a school.

What other advice do I have?

We've used PRTG Network Monitor in-house before, but now we're using it for our consultation service.

The performance of this solution is okay.

We currently have 10 customers we provided PRTG Network Monitor to. We have three engineers in the network team who handle the deployment and maintenance of this solution.

I'm recommending this solution to people who want to start using it.

From what I know, people just need to go to the website and get the license for this solution.

My rating for PRTG Network Monitor is an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Senior Business Project Manager at Bonsai System Ltda
Real User
Reasonable priced and easy to use
Pros and Cons
  • "The most valuable feature of PRTG Network Monitor is its ease of use."
  • "PRTG Network Monitor can improve by having better integration with devices."

What is our primary use case?

 PRTG Network Monitor is used to monitor our client's network.

What is most valuable?

The most valuable feature of PRTG Network Monitor is its ease of use.

What needs improvement?

PRTG Network Monitor can improve by having better integration with devices.

For how long have I used the solution?

I have used PRTG Network Monitor within the past 12 months.

What's my experience with pricing, setup cost, and licensing?

The price of PRTG Network Monitor is reasonable. 

What other advice do I have?

I rate PRTG Network Monitor a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Service management specialist at a healthcare company with 5,001-10,000 employees
Real User
A stable and scalable monitoring solution with a useful integration
Pros and Cons
  • "The Slack integration is fantastic, and I've actually found it to be very useful recently."
  • "Integration into service management ticketing systems could be better. They should simplify the integration into big service management platforms like ServiceNow, Remedy, and Cherwell. They're really into monitoring, but they don't do any self-resolution. It would be better if the company moved more into the AIOps space so that you could actually kick off some remedies. I know that you can execute some commands from the tool, but you need to develop those all yourself. It would be really handy if they had some auto-remedy scripts that they could develop on top."

What is our primary use case?

We use PRTG Network Monitor for network monitoring. We mainly monitor uptime on our switches and our network environment, and we're looking at expanding into server monitoring as well.

What is most valuable?

The Slack integration is fantastic, and I've actually found it to be very useful recently.

What needs improvement?

Integration into service management ticketing systems could be better. They should simplify the integration into big service management platforms like ServiceNow, Remedy, and Cherwell. 

They're really into monitoring, but they don't do any self-resolution. It would be better if the company moved more into the AIOps space so that you could actually kick off some remedies. I know that you can execute some commands from the tool, but you need to develop those all yourself. It would be really handy if they had some auto-remedy scripts that they could develop on top.

For how long have I used the solution?

I have been using PRTG Network Monitor for nearly ten years.

What do I think about the stability of the solution?

PRTG Network Monitor is very stable. 

What do I think about the scalability of the solution?

PRTG Network Monitor is very easy to scale.

How are customer service and support?

The technical support was really good because I did get answers for what I was trying to do. They're very good.

How was the initial setup?

When we first built it, it was very simple, but we completely rebuilt our PRTG about four years ago with the help of an external partner. It took us about one or two months to deploy this solution.

We don't perform any maintenance as such. Just every now and then, we update to the latest version to keep it fresh. We're always interested in making sure that our environment is as secure as possible. That's why we always put in the latest code.

What about the implementation team?

We implemented this solution with the help of an external partner. Our experience with the external partner was good.

What's my experience with pricing, setup cost, and licensing?

The price is actually on the cheaper side. If you're going with the unlimited license code, it's very cheap compared to competitors unless you're going for something free, like Zabbix. But you get what you pay for, and it doesn't have the full suite of products or tools like SolarWinds or a ScienceLogic.

What other advice do I have?

If someone were looking for a basic monitoring tool for servers and networks, I would recommend PRTG Network Monitor. If they're looking at the whole stack and potentially integrating with an ITSM platform or looking at it for something like CMDB correction as well, there are other tools that I would actually recommend. I would recommend something like ScienceLogic if they were looking for full-stack integration with ITSM, CMDB, monitoring, and auto resolution.

On a scale from one to ten, I would give PRTG Network Monitor an eight.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Nelson Sendino - PeerSpot reviewer
Coordinator, Network Architecture & Cybersecurity at San Mateo County Office of Education
Real User
Top 10
Easy to set up and see things graphically, but they should have more updates
Pros and Cons
  • "The most valuable feature of this solution is being able to see things graphically."
  • "I would like to see more updates available in this solution."

What is our primary use case?

We use PRTG Network Monitor for connectivity and communication between devices.

What is most valuable?

The most valuable feature of this solution is being able to see things graphically.

What needs improvement?

I would like to see more updates available in this solution.

For how long have I used the solution?

I have been working with PRTG Network Monitor for five months.

We are using the latest version. We just run the updates.

It's updated often. 

How are customer service and technical support?

I have not had the need to contact technical support.

Which solution did I use previously and why did I switch?

We are also using Zabbix.

How was the initial setup?

The initial setup is pretty straightforward. It requires you to enter the IP addresses of what you want to monitor.

What's my experience with pricing, setup cost, and licensing?

The price is pretty comparable.

What other advice do I have?

To others who are interested in using this solution, I would recommend it, it's a decent product.

I would rate PRTG Network Monitor a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free PRTG Network Monitor Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2024
Buyer's Guide
Download our free PRTG Network Monitor Report and get advice and tips from experienced pros sharing their opinions.