PRTG Network Monitor Reviews

We use it for some internet providers and educational institutes.

It is very flexible, and we can monitor many aspects of IT as well as ERP and CRM services. It has a very powerful interface and APIs for customization. 

Its price can be better. Its price is a problem for us because it is in dollars, and there is a high conversion rate. 

In terms of new features, it can have BGP monitoring. It should also have a dashboard and maps editor.

I have been using this solution since 2014.

It is installed on a Windows Server, and its stability is very nice.

Its scalability is good. For on-premises deployments, the scalability depends on the hardware. For cloud deployments, the scalability depends on the number of servers.

Around 50% of our clients are small organizations and around 20% of our clients are big organizations.

Their technical support is pretty good. As a reseller, we get fairly good support from them, and we also sell support services for our clients.

The initial setup is very easy. An average implementation takes one to two hours.

It is expensive.

They have a roadmap in which they have described all the features for the upcoming releases. This roadmap is available on their portal.

I would recommend this solution. I would rate PRTG Network Monitor a ten out of ten.

On-premises

We use it to keep an eye on the equipment we've got out there. We've got a Citrix farm which we shut down on an evening. We have alerts to tell us if they haven't come back up.

We were blind before. We implemented PRTG to get visibility and to get alerts on when CPU is spiking or RAM is spiking. The benefits are that it keeps us proactive. It keeps us in front of any issues that might arise. For instance, if we've got ten Citrix servers on one site and a couple of those are spiking and we get an alert on it, we can just stop users from logging onto them and spin up an extra server quite quickly.

With the Citrix solution, it now gives us clear visibility if, for some reason, some of the servers haven't come up in the morning. Before the users come in, we've got the servers set to power up by Smart Scale in Citrix to be ready to be used. If they haven't come up, PRTG's telling us they haven't come up. It enables us to jump on that before the users get in. It makes sure that the users' experience is seamless, that it's the same every day. We know every single day if the servers are up or down. PRTG tells us that.

The historical data will help optimize our network performance. We're still relatively new in deploying it. It has given us indications of when CPU spikes, when the most users are on from the most sites - because we have worldwide sites. It's given us an insight into when the busy periods are.

It doesn't necessarily make us more cost-effective but it certainly makes us be on the ball. It makes us be more proactive and it makes us better. In turn that should make us more cost-effective because it allows us to focus more on projects rather than on support. We're not firefighting, we're actually in front of the fire.

It provides us with immediate feedback on our IT infrastructure and it will give us more. We've only got a little bit so far because we've only implemented it recently. We're hoping we're going to get all kinds of really cool analytics out of it.

• The alerting is the most valuable feature. 
• I also like the iPhone app. I get alerts in an email on the iPhone app.
• There are plenty of sensors for what we need. It's great.

In terms of sensors and probes, it would be really cool if PRTG had a purely Azure-based solution. We had to install a probe on one of our cloud servers and then let that probe out from there. It would be really cool if it just monitored Azure without having to install something on the device. 

It hasn't gone down so far, so all good.

It looks pretty scalable. At the moment we've just got this on one client's site; quite a big client of ours. And the plan would be to include this in our support package, so when we get new clients we'll put PRTG on their systems as well.

We've not used technical support.

We were just using the Azure monitoring because all our resources were in Azure. We knew we needed to switch because the service kept filling up in terms of space and the client was alerting us. From a service management point of view, that's horrendous. We needed to the ones alerting the client.

Once we got PRTG on, we were able to not only alert the client, but we were able to rectify the potential issue prior to it being an issue and then alert the client: "We've identified this. We've rectified it. You need to do this."

We did experience system downtime before implementing the solution, but it wasn't a driving factor in our decision to go with PRTG.

We went with it because it looked quite simple. It almost seems too simple. It gives all the information we need. It has that dashboard for alerts on one of our monitors and we get alerts whenever there's an issue. It looked really user-friendly and really simple and it did what we needed it to do. As an IT engineer, you don't really want to be spending all of your time tweaking the monitor. It needs to be a tool.

The setup was straightforward because a colleague of mine used PRTG previously. He knew how to use it and set it up. I had a look at it. I had never used PRTG, but I found it okay to set up. I did a free trial on one device to see if it worked for us and I found it okay to set up.

It took a little while, from the time we set up the solution until it provided us with feedback on our IT infrastructure, because we wanted to get the probes right. It took a little while to set it up on our terms. We didn't just flood it out there. We took our time and got it out. It was used in Azure monitoring and, even though what we were getting was rubbish, it was getting something, and we wanted to make sure we put it out right.

We went straight to PRTG.

The solution is actually costing us money. We're taking the hit on the subscription because we haven't been able to bill it to our client yet. When the contract with our client comes up for renewal, we will then factor this into the client's renewal.

It is certainly letting us, as a DevOps team, have some sleep at night. We had a few servers that were limping and we were blind to them. We'd wake up each morning wondering if there was an email or a telephone call saying a server had gone down. This just enables to not worry so much about the solution.

We've got 1,000 nodes and I believe it's a few hundred quid a month.

We did trial four solutions, including PRTG. Obviously, we were using Azure, and I can't remember the others. They may have been SolarWinds and Opsgenie but that wasn't really going to do it for us.

Get a trial set up and see what it can do. It's really intuitive. It's really straightforward. You get what you need to know out of it and the email alerts are customizable as well. All in all, it's really a positive solution. If you're looking for monitoring, then this is the one.

I don't use the Desktop app much. A colleague of mine set it up and I just focus on the alerts. From what I know, it's fine.

My overall impression of the solution's feature set is good. I'm pleased with it. It does everything we need to do. It would just be really cool if brought us straight into Azure.

I'd currently rate it an eight out of ten, purely because I'm new to it. I'm impressed with it so far. We're getting the reports. It's doing everything we need it to do. As I said, it would be really cool if we could get Azure without having to install a little piece of software.

We are using the latest update.

We use the solution for our firewall interface and bandwidth monitoring.

The solution may be modified to meet one's requirements. Mine are simply for SNMP bandwidth monitoring for my network interfaces. Others may have different needs when it comes to the solution. 

The capabilities the solution provides us meet our needs. We feel the solution and its features to be valuable.

We like the alerting system, the SNMP monitoring and the customization of the bandwidth. It dives deeply into the information concerning metrics. These are the reasons we chose to go with the solution. 

The automation should be improved. I am talking about automation by code and processes and provisioning the IP desk. Should the automation capabilities be addressed, I would raise my rating from an eight to a ten out of ten. 

We have been using PRTG Network Monitor for many years. 

The solution has good performance and I find it to be stable. 

The solution suits our scalability needs. We also onboard many other systems. 

We have our own technical team. As such, there has been no need for us to be in touch with technical support. 

Prior to the solution, we made use of Zabbix and continue to do so in respect of customers and management. We also tried out another product. 

The initial setup was simple, really straightforward.

Our team handled the entire setup, internally. 

Of course, the solution requires maintenance once deployed, as does every software in respect of upgrade, configuration and data backup requirements. This is part of one's product governance. 

Our price involves less than 5,000 tiers.

We are satisfied with the price. 

When software version releases come out, we simply install and upgrade them. 

The solution is cloud-based. We hosted our platform into our own cloud infrastructure.

For the moment, we are not looking for integration with other products. 

There are, perhaps, 25 users making use of the solution in our organization.

The solution boasts good performance. 

I would certainly recommend the solution to others. 

I rate PRTG Network Monitor as an eight out of ten. 

Private Cloud

The primary use of the solution is to secure network resources and to get a visual of what is connected.

I believe the solution has improved the way our organization works. 

The features of the solution that stands out are the ease of use and it is trouble-free.

The solution could be better and faster when it comes to performance. 

I have been using the solution for approximately eight years.

It is a very stable solution. There are no bugs, glitches and we have not experienced any crashing.

The solution has been adequate for us in terms of scalability.

There are two people using the solution in our organization and they are part of the network management team.

We have an unlimited license for this solution.

I rate PRTG Network Monitor a nine out of ten. 

On-premises

We use it to manage our systems internally. At some point, we will be offering it as a managed service.

It has helped us make sure that most of our systems stay up. It has also helped us optimize our systems. For a lot of our systems, our software is a service, so they've worked absolutely fine on their own. Where we can't offer software as a service, like our website, it has helped us optimize these applications and keep the uptime on them, helping ensure they stay working.

The historical data provided by the solution helps us look back at prior instances, then we can use that information to come up with a solution or make improvements.

It is pretty simple to use, which is always a good thing. It's been very reliable in updating us if any issues crop up.

The sensors and remote probes seem to work absolutely fine. They don't seem to take up, if any, resources on the machines, which they keep an eye on quite nicely.

The solution's feature set is very good. It seems to be extremely reliable and all its features work. There is less for us to do, because it does what we need it to do.

While the desktop app is good, they could slightly improve it. We would like it to be a single pane of glass. At the moment, you can only see certain portions of information. You have to scroll through to make it more granular. We want them to develop the desktop app to be more user-friendly.

I would like a screen where you can get all the information without have to granually go look for it. If they can make it, so you can sort your own dashboard and customize it based on your needs that would be great.

I have never seen this solution go down once. Compared to everything else out there, which you see drop once in a while, this solution hasn't done that since we've taken it up.

It seems very easy to scale up. When you configure it, that is all you need to do. You only need to set it up once.

The solution will grow with our business. If we do need to add anything to the solution, it has not been a problem. Do it once, and that's it. It is done.

We have never really had to use them because the solution has been working that well. 

The company is only about a year old. This was the first solution that we used.

The initial setup is a tiny bit complex, but you expect these things to be a bit complex. However, it wasn't anything too taxing nor did it take a long time to set up.

It took a couple days from the time that we set up the solution until it provided us with feedback on our IT infrastructure from monitoring.

We are the reseller, so we did the deployment.

It has saved us time. At previous companies that I have worked for, they have used similar solutions, which were not as good as this one. They still had to put a bit of work into working out why and what happened. This solution seems to give us an answer straightaway.

This solution enables our IT department to be more cost-effective. The reliability of the solution means we are doing less work trying to figure out issues and optimize systems, as it is already supplying us with the information that we need. Therefore, it has saved us a lot of time and effort.

Give the soluton serious consideration. If you are not too sure about it, try the free version. Then, if you like it, you can go to the paid version and roll it out.

My technical director chose this solution out of all the products that he had a look at, as it stood out straightaway.

The modes for the desktop app, like the API, update via email, providing us the information that we need with handy options, which we use mostly when monitoring. There are easily integratable into our call logging system, which automatically logs a call when there is an issue.

• Network monitoring - it's able to collect lots of detailed information on network devices and network traffic. The graphing functions allow it to view current and history of the device.
• Ease of set-up – it is quick and easy to add a probe and start collecting data from a device.

Allows us to monitor devices better, and helps up to identify issues with the monitored device using current or historical data from PRTG.

PRTG access works best from the web GUI. There are dedicated apps on Windows/Android/iOS, but they are slow and don’t work as well as the web GUI.

Licenses are very expensive, so I would like to see cheaper licensing.

Over three years.

No, it was quick and easy to set-up and deploy. But if you have lots of devices to set-up, then it can take a long time.

The only issues we had were self-inflicted. We massively exceeded the recommended number of probes on the collecting server and this caused the server to crash and stop collecting data. Once we reduced the number of probes, then the PRTG was stable.

No issues with scalability until you reach license or hardware limitations. Then you need to install new servers and have different licensing. Have a plan and idea of what you want to monitor before implementation.

Customer Service:

Not much interaction with customer service, but whenever I did contact them they were helpful.

Technical Support:

Technical support was responsive and helpful.

We previously used WhatsUp for network monitoring, but it was more simplistic and did not provide the depth of monitoring that PRTG did.

It was quick and easy to setup new devices.

In-house.

Figures unknown.

My advice is to be clear with what you want to monitor before you start configuring. PRTG has a large number of probes that can be used to monitor devices, so have a good plan of what you want to monitor. Otherwise it is easy to monitor devices with lots of probes and exceed license allowance or hardware limitations. PRTG licenses are expensive.

No, PRTG had already been selected as our monitoring tool.

There is a free trial installation of PRTG available, which allows monitoring with 100 probes. Install on a server to gain some experience of PRTG and learn what it can do.

First let me start by saying I have been using system monitoring tools for a very long time. I first cut my teeth with HP Openview "back in the day" and most recently with Microsoft System Center which I have now completely replaced as a monitoring and alerting system with a bit of software called PRTG from a company called Paessler.Here are the top 10 strong points of PRTG: - Rapid deployment - But, there are best practices for sure... - Highly scale-able - Intuitive interface - quick learning curve - Inexpensive to license - Accurate - Works with most infrastructure without customization - Updated often and very easy to update - Good support from the vendor - Kind to diskspace consumption - not sure how they do it! - Easy to re-architect as your infrastructure changesMy company runs a large scale SAAS infrastructure with a large mix of technologies. PRTG is the first software product we have used to accurately alert the right people of trouble. This has been a huge boost in customer satisfaction for sure.

There is not much not to love in this software but one item on my wishlist that has yet to be addressed in an intuitive way is the ability to use and manage templates. This would allow you to apply templates easily and then modify templates easily.

Our use case for PRTG Network Monitor was end-to-end monitoring, but we couldn't achieve it, particularly the monitoring from the perspective of looking at the complete dashboard of the entire infrastructure, though it's a server virtualization network. For example, monitoring any device, even a swiping machine or a camera, or any device which comes and adopts an IP address should be monitored using PRTG Network Monitor, so that was our use case in the beginning.

Eventually, we then wanted the tool to also monitor our applications, so our current use case for PRTG Network Monitor is to monitor applications residing on our infrastructure, apart from devices that use or adopt IP addresses.

There was only one feature I liked about PRTG Network Monitor a lot, and that was bandwidth monitoring, though, in the newer versions of the tool, that feature is now a bit lacking.

Pricing for PRTG Network Monitor is also not as expensive.

It's a good tool, even for beginners.

A room for improvement in PRTG Network Monitor is its sensors. Its application technology sensor, such as the IAS, .NET, etc., needs some improvement because it doesn't work as expected. For example, the IAS sensor doesn't give immediate information, and the information you get from it isn't of good value.

The web GUI of PRTG Network Monitor also needs improvement because errors keep popping up if it's not been updated to the latest version.

What I'd like to see in the next release of the tool is end-to-end topology mapping for the business model, and that should be required. There has to be a technical map. Technical mapping and topological creation are missing in PRTG Network Monitor, so I would like to see those in the future.

I've been using PRTG Network Monitor effectively for five years now, though I also used it in 2010, but only for very basic monitoring. Nowadays, I'm using the tool more extensively and doing a lot of monitoring on it.

In terms of the stability of PRTG Network Monitor, I would rate it a three out of five because this works on the web browser, but it requires too many updates. You have to update it frequently. For example, as soon as it's not running on the latest version, it starts giving you errors on the browsers, so it has a big room for improvement in terms of its web GUI.

PRTG Network Monitor is a scalable tool, and I'm rating it three out of five in terms of scalability.

We were in discussion with the PRTG Network Monitor technical support team quite intensively, but they weren't able to answer all our questions. We find them okay and up to the mark because they know what the tool can do and cannot do, so they were very, very precise, so at least their knowledge about their product was good.

We used a different solution before using PRTG Network Monitor, but that wasn't an apple-to-apple comparison. For example, we used an IP monitor from SolarWinds, but that was just a Ping or ICMP utility.

The initial setup for PRTG Network Monitor was not that complex, but you need to understand how it works, so it's not very difficult, yet it's not very easy. The setup for the tool is on the moderate side. On a scale of one to five, I'd give the setup a rating of three because if you'd like to effectively use PRTG Network Monitor, you need to set it up correctly.

It took almost a week to set the tool up correctly, but the actual installation was done in one day, with the bare minimum configuration and discoveries because it has a good discovery feature.

We deployed PRTG Network Monitor through our in-house team.

I've already seen ROI from PRTG Network Monitor.

PRTG Network Monitor is not that expensive, so I like it cost-wise. There's no additional cost apart from the standard licensing fees. On a scale of one to five, with one being the cheapest and five being the most expensive, I would rate the cost of PRTG Network Monitor a two.

I'm using the latest version of PRTG Network Monitor because my company keeps updating the tool.

In my company, teams in Support and IT use PRTG Network Monitor and quite effectively look at the dashboard very often, so around one hundred people use it. Deployment was done in multiple places so seven to eight people in different regions took care of the deployment separately. At the moment, my company has no plans of increasing the usage of PRTG Network Monitor.

My advice to others looking into implementing PRTG Network Monitor is that if you're looking from a holistic infrastructure deployment and monitoring perspective, it's a good tool to use and to start with. PRTG Network Monitor is a good tool for beginners, so if you're a beginner, use it. If you're not a beginner, then you would need a tool with very exclusive end-to-end features.

I'm rating PRTG Network Monitor six out of ten.

My company is a customer of PRTG Network Monitor and has no partnership with the vendor.

On-premises