PRTG Network Monitor Reviews

Our primary use case is for monitoring numerous services; internet providers, university campuses, etc. We are resellers. 

It's great that we can create a dashboard inside software monitoring, and access many other websites, it is a complete monitoring solution.

I'd like to see the inventory of the device improved. 

I've been using this solution for six years. 

The solution is very stable. 

The technical support is fine, I've never had a problem. 

Deployment was completed within a day. 

I recommend this solution and rate it a 10 out of 10. 

The solution is for network monitoring.

Overall it is a very good tool to use. 

The bandwidth monitoring is a very attractive feature, it can tell you the bandwidth utilization while it is attempting to connect to the host for feedback.

It has the capability to discover a lot of information over the networks automatically.

Network monitoring is not the strongest area of the solution which should be improved. It is not the best tool of the application but if someone has to start from the beginning and reach a moderate level of abilities for monitoring, then PRTG still serves that purpose. For experts, it is not the application monitoring tool they would choose. This tool is more suited for beginners and intermediate users.

The solution has to evolve as an end-to-end monitoring solution. It has to do better at understanding the application at the deepest level.

The performance of the monitoring is outdated and when they have upgraded the tools in the past, it slows down the performance.

Auto Discover features could improve by allowing people the choice to manipulate the discovery to design and customize it to create a technical map of the services dependent on each of them.

They should also add service monitoring. They currently have a Windows service, but they do not have monitoring as a separate service. If I would like to specifically monitor the service within Windows, I would have no choice but to use theirs. 

I have been using the solution for approximately ten years.

It is a stable solution. I did not see any challenges. However, the performance is not that good. When asked about stability, I will split it into two parts. When I go into the devices and I click on the devices, I should see all the devices immediately, I do not, which is a performance issue. When I click on one of the devices in the list of All Devices section, it should show me the graph and the monitoring statistics site. This is where it has failed many times, it does not show it. We complained about this to PRTG many times. I currently find the solution to be 80% stable.

The scalability should come deep within the roots of the solution. The root of PRTG is having a lot of sensors inside because they work on monitoring sensors. The more sensors you have, the more you can scale. The good thing about the solution is that you can make your own sensors. This means it is scalable.

I did not have a good experience with customer service. They were not able to give answers in a timely manner. They were able to give some less complex answers but when the questions become difficult, they find it very difficult to manage a solution. For example, what do bandwidth monitoring and bandwidth sensor mean? I think they should be able to explain this to me better, they could not explain it well. Their bandwidth sensors do not really work as a bandwidth sensor.

I think they might have some missing knowledge or they have unqualified employees sitting down and reading the documents from their screen to the customers, like myself. I find that technical support could have been much better, they have been a company for many years. They need to continue to support their customers in a much better way and should hire experts as other organizations do. When contacting support it is handled by the very first level of agents, then it is escalation up for an answer. I did not like this about the support, it takes time. I find myself left trying to solve the problem myself.

The technical support requires a lot of improvements, they offer a lot of information to be downloaded and used by the customer. I think it has to be supported much better to allow customers the ability to easily deploy it and use it effectively.

I did not have any challenges attempting to install the solution. It was quite straightforward, you do not need any training to install it. The experience was good.

The deployment is the longest part of the setup. I would say the installation did not take much time but the complete utilization of the software took three or four hours. I had to configure it properly, discover the sensor, support the sensor, utilize it to the best possible way, make a group, and put in the site. All of these processes take time. If somebody has experience in PRTG, I think it can be done in half day.

I have evaluated SolarWinds and it is one of the easiest for beginners to start working with network monitoring.

I would recommend this solution to others. However, if they are a beginner, there are other products out there that might be more appropriate, like SolarWinds.

I rate PRTG Network Monitor a seven out of ten.

Accessibility, ease of use (Web GUI, MobileApps). In general, compared with other software, it's easy to install/implement and build structures. It's also cost effective.

Every department in my company uses this tool for SMS or e-mail alerts regarding its devices.

Mostly, this software has sensors for devices to monitor specs and you can build or develop or modify various sensors, according to your company's needs. But you may need to do that with coding or plugins or with the support of Paessler AG, the manufacturer.

About one and a half years.

It depends on your company's IT infrastructure. Mostly security issues (firewall/proxy permissions, etc.) are the ones that could cause stability problems in my experience.

Because we are a relatively new user, I can't really comment on this.

Support is mostly done via support tickets. Nothing is perfect, I’d give them eight out of 10. They do as much as they can.

We have used SAP ITIM. We switched because PRTG is more cost effective then SAP ITIM monitoring.

Initial setup is straightforward. Not a big deal in general.

If you're looking for a cost effective software I’d suggest this product. If you have worked with/used a more professional product or need a more professional/complex product, I would not recommend this one. If you want a straightforward and easy solution, PRTG Network Monitoring is one of the best.

I was not the decision maker so no comment.

If you're looking for "easy", "simple", and "user friendly", I would recommend this product.

PRTG Network Monitor can improve Layer 2 and Layer 3 network maps and the GUI more user-friendly. Additionally, they should bundle the features so I can monitor everything on one particular device.

I have been using PRTG Network Monitor for over one year.

PRTG Network Monitor is stable.

The scalability of PRTG Network Monitor is good. We only need to buy licenses from PRTG Network Monitor and add more devices or sites, or customers to it. It is easy.

We have four technicians and one senior technician using PRTG Network Monitor. If something goes down, they can see the problem and then either go to the site or approach the situation remotely.

The support from PRTG Network Monitor has been reliable. They have been available when we need them.

The initial setup of PRTG Network Monitor is simple. Adding a device for monitoring only takes a few minutes. The technician can add a device to monitor without problems.

The price of PRTG Network Monitor is reasonable for the features that the solution provides. They charge you per monitoring, not per node, it is per port that you need for a device.

If they could have pricing per device that would be a benefit.

My advice to others is if you can't afford SolarWinds and those other expensive solutions, PRTG Network Monitor is the best value for money.

I rate PRTG Network Monitor an eight out of ten.

Within our organization, only the network department uses this solution — there are eight of us.

It gives me a live view of the traffic on the WAN. It produces reports on errors and faulty devices. It also produces a lot of logs on what is afoot. I can produce many reports using it.

It needs to have more monitoring on end-user devices. We can monitor a set of network devices, but not end-users' devices.

It would be nice if it gave us alerts via Gmail or SMS message.

I have been using this solution for five years. 

PRTG Network Monitor is both scalable and stable.

The technical support is excellent.

The initial setup is very straightforward — it's just a simple cover server.

We are currently evaluating many other security solutions.

I would recommend this solution because it's great for monitoring network traffic and producing reports.

Overall, on a scale from one to ten, I would give this solution a rating of nine.

We are using the latest update.

We use the solution for our firewall interface and bandwidth monitoring.

The solution may be modified to meet one's requirements. Mine are simply for SNMP bandwidth monitoring for my network interfaces. Others may have different needs when it comes to the solution. 

The capabilities the solution provides us meet our needs. We feel the solution and its features to be valuable.

We like the alerting system, the SNMP monitoring and the customization of the bandwidth. It dives deeply into the information concerning metrics. These are the reasons we chose to go with the solution. 

The automation should be improved. I am talking about automation by code and processes and provisioning the IP desk. Should the automation capabilities be addressed, I would raise my rating from an eight to a ten out of ten. 

We have been using PRTG Network Monitor for many years. 

The solution has good performance and I find it to be stable. 

The solution suits our scalability needs. We also onboard many other systems. 

We have our own technical team. As such, there has been no need for us to be in touch with technical support. 

Prior to the solution, we made use of Zabbix and continue to do so in respect of customers and management. We also tried out another product. 

The initial setup was simple, really straightforward.

Our team handled the entire setup, internally. 

Of course, the solution requires maintenance once deployed, as does every software in respect of upgrade, configuration and data backup requirements. This is part of one's product governance. 

Our price involves less than 5,000 tiers.

We are satisfied with the price. 

When software version releases come out, we simply install and upgrade them. 

The solution is cloud-based. We hosted our platform into our own cloud infrastructure.

For the moment, we are not looking for integration with other products. 

There are, perhaps, 25 users making use of the solution in our organization.

The solution boasts good performance. 

I would certainly recommend the solution to others. 

I rate PRTG Network Monitor as an eight out of ten. 

I have experience in configurations and troubleshooting, and I use PRTG Network Monitor for network monitoring activities, e.g. monitoring the bandwidth and where it's coming from. For example, I use NetFlow instead of SNMP only.

We had a big amount of bandwidth being used, and I wanted to check whoever was using that amount of bandwidth. We managed to find the source IP address of who was using that specific bandwidth amount, with the help of PRTG Network Monitor.

The features I like the most about PRTG Network Monitor are its NetFlow Collector and graphical monitoring functions.

More training videos for installing and configuring PRTG Network Monitor would have been nice, especially when working with a lot of devices.

I've been using PRTG Network Monitor for three years now, but not on a daily basis.

PRTG Network Monitor is a stable tool.

PRTG Network Monitor is scalable, but you'll need to take care of the cost to scale up, because it can be costly.

I had no issues with the support team for this product. I contacted support once, when I needed information on a type of configuration that could possibly be done on PRTG Network Monitor.

The tool is easy to install, but it needs to be done by a technical team, because
you need to configure the network devices to connect with PRTG Network Monitor. It took two hours to install and configure. The configuration can be lengthy because there were a lot of devices, so more training videos could have been helpful.

When you have a lot of devices, PRTG Network Monitor can be costly.

We deploy PRTG Network Monitor both on the Cloud and on-premises. We use Storm Cloud, but we cater to many clients, so we implement according to what the client wants.

We have one user who handles and maintains this product, e.g. an admin who knows the type of installation. If there's configuration involved, we have one engineer who handles that. There are other products like Zabbix that you can use for free, and since PRTG Network Monitor is costly, we sometimes use Zabbix.

I'm giving PRTG Network Monitor an eight out of ten.

We primarily use the solution as a monitoring tool. We use it mostly for looking at changes in the resources' behavior. Pretty much it's the use we have primarily. The second one is to provide a report of the total consumption of the resources that we use. We pretty much have to monitor systems.

We haven't played with many options. I know it offers a lot of different plugins for certain solutions, such as a VPN monitor and also website monitor. We haven't configured those as we are under the management direction, and if they don't allow it, pretty much we use the options that we have and the plan for the department. 

The simplicity of the software is great.

The configuration is not hard to handle. 

The installation is not that complex. 

The best part of the tool is the simplicity of the tool itself.

The product can scale well.

The database needs improvement. They use plain text for the data. That's probably not a concern for them, however, sometimes we need to enhance some of the reports and we cannot do that. If they move to a transactional database, it will be better for users to get access to different kinds of reports. Right now, it's pretty straightforward in terms of what you can do, and you cannot apply customization or get specific data.

They have something called maps where you can configure or set up a view for the different devices. They have different options than the ones that we have, such as a pie chart option, and likely offer different kinds of graphs. It would be nice to show you the real-time status using these graphs. 

We've been using the solution for about three years at this point. 

The stability is great. There are no bugs or glitches. It doesn't crash or freeze. The performance is good.

The scalability of the product is quite good.

I contacted technical support in the past. The few times I got a pretty straightforward answer, although the service was probably not the fastest. It was by email, which can be less immediate than a phone call. In general, however, it was good.

We're also using OneView for HPE BladeSystem for monitoring.

The product was easy to implement. The simplicity of the tool is the key to successful sales on this monitoring solution. All the options are straightforward for the users as well. It's not that complex to implement.

To fully deploy the solution into our environment took a couple of days.

We're using the latest version of the solution. We updated the version less than a month ago.

I'd advise potential new users, if they are looking for an easy tool to deploy and manage, it's the way to go. If they are looking for complex reports, I will say stay away from this product.

I'd rate the solution at an eight out of ten.