We are using PRTG Network Monitor mainly for real-time monitoring and communication in our environment.
Network Professional Services Team Lead at e-finance
Lacking flexibility, dashboard needs improvement, but beneficial real-time monitoring
Pros and Cons
- "The most valuable feature of PRTG Network Monitor is real-time monitoring."
- "PRTG Network Monitor should improve the NetFlow dashboard, there is no flexibility, and the NetFlow is not meeting the business needs. Additionally, they are missing part of the configuration management."
What is our primary use case?
What is most valuable?
The most valuable feature of PRTG Network Monitor is real-time monitoring.
What needs improvement?
PRTG Network Monitor should improve the NetFlow dashboard, there is no flexibility, and the NetFlow is not meeting the business needs. Additionally, they are missing part of the configuration management.
For how long have I used the solution?
I have been using PRTG Network Monitor for approximately six years.
Buyer's Guide
PRTG Network Monitor
March 2025

Learn what your peers think about PRTG Network Monitor. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
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What do I think about the stability of the solution?
PRTG Network Monitor is stable.
What do I think about the scalability of the solution?
I did not face any issues with the scalability of PRTG Network Monitor. However, I did not test it.
There are approximately 17 administrators using this solution in my organization.
How are customer service and support?
I have not needed to use the support from PRTG Network Monitor.
How was the initial setup?
The initial setup of PRTG Network Monitor is simple. It took approximately 15 minutes to deploy.
What about the implementation team?
We did the deployment of PRTG Network Monitor in-house.
What's my experience with pricing, setup cost, and licensing?
There is a license to use PRTG Network Monitor and it is annually.
Which other solutions did I evaluate?
We have evaluated a lot of software and we found PRTG Network Monitor the best solution.
What other advice do I have?
It's a good solution regarding real-time monitoring only, but for the site of the operation, you can't rely on it without any other solution to fit all use cases.
I rate PRTG Network Monitor a five out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Senior System Engineer at a healthcare company with 10,001+ employees
An intuitive interface with good alerting, and it groups devices to eliminate redundant notifications
Pros and Cons
- "It is easy when it comes to dependencies of devices, so if your router goes down, the three or four switches behind it will automatically be paused so that you don't get multiple alerts."
- "I would like to see them take their graphing tools and convert them into a collector so that we can point telemetry to them"
What is our primary use case?
We are primarily using this product for alerting. We receive notifications for events like the interface going up or down and remote access, as well as information such as the interface volume.
We're using the basics of it to monitor our switches and routers and primarily just the networking equipment for up-down status.
What is most valuable?
This solution makes it easy to group devices. It is easy when it comes to dependencies of devices, so if your router goes down, the three or four switches behind it will automatically be paused so that you don't get multiple alerts.
The maneuverability within it is fairly intuitive, especially once you get used to it.
What needs improvement?
I would like to see them take their graphing tools and convert them into a collector so that we can point telemetry to them. This is a general comment about all of the network monitoring equipment and I think that it would make the product more valuable in the long run. As it is now, you have to point telemetry at Kibana or another open-source solution and then graph out of that. I don't see the point of that, given that I've got SolarWinds and the choice of other network monitoring software. However, none of them allow you to use it as a collector for telemetry, so the stream is part of the switch.
I posed this question to PRTG and they were unresponsive, so it seems like not enough customers are complaining about it or would be potentially using it. But that's where I think in the long term, it would be of benefit. Licensing becomes an issue, and I understand that, but I think that if they could allow a collector of telemetry and re-displaying that graphically, it would be the next best thing.
If you don't have something that is doing the SNMP manipulation then it is a bit clunky, although they have good documentation on it. You can add as many SNMP MIBs as you want to, and it's just a matter of processing them into their format.
For how long have I used the solution?
We have been using the PRTG Network Monitor for between three and four years.
What do I think about the stability of the solution?
This is a fairly stable product and we don't have to do a lot of maintenance. They do come out with patches and we're applying them. We do have to occasionally reboot it, although I'm thinking it's not nearly as buggy as SolarWinds. In this version of PRTG, I don't have any issues that I'm aware of.
What do I think about the scalability of the solution?
Scalability is not bad and you can add extra to it. We don't have a scaling issue right now but from what I can tell, it appears that it can scale well.
Which solution did I use previously and why did I switch?
We have used SolarWinds products and currently use them for backup. We have problems with stability and we fix them by rebooting the device. PRTG seems to be more stable, in general.
What about the implementation team?
One of my senior engineers performed the initial setup. I am doing the maintenance on it along with my engineer. Applying patches if required is not something that we've had an issue with.
What's my experience with pricing, setup cost, and licensing?
It's an annual license that is based on the number of endpoints that we're tracking and using.
What other advice do I have?
We have created several maps for this product, and there is at least one map that people specifically use. It is put up on our wall for the helpdesk, and it has all of the switches and routers in a pie so that you can see what's down and what's up. It is a nice red, green, and blue color coordination. This is displayed along with the utilization of firewalls and our egress points, and some other critical points in the network for the service desk to look at. If they get several calls from a site and they can look up at the map and see that there is a bunch of red, possibly recognizing a network issue, then it is helpful.
I would rate this solution an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
PRTG Network Monitor
March 2025

Learn what your peers think about PRTG Network Monitor. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,690 professionals have used our research since 2012.
IT Manager at Berrys Ltd.
Ping and bandwidth utilization sensors help us be proactive when something is down
Pros and Cons
- "Its proactiveness is its most valuable feature. We already know when we come in, in the morning, if a server or site is down, as opposed to someone telling us."
- "It probably has this already, but if it had a mobile app that would be helpful. For example, on a day like today when I'm out, if I could just fire it up and see green, green, green, green, green or red, that would be good."
What is our primary use case?
Our primary use case is monitoring when our network fails, when a server goes down or a site goes down. We have five sites.
How has it helped my organization?
We're more proactive. Usually, we already know when something has gone down by the time we get the phone calls. When someone says, "We can't log in," or "We can't get on the internet," we probably already know about it.
It makes us, as an IT department, more "time-effective" and if time is a cost then it makes us more cost-effective. Rather than getting 20 phone calls, we can just send an email out, company-wide, saying, "We know this has occurred, we're looking at it." It's cost-effective, time-wise.
What is most valuable?
Its proactiveness is its most valuable feature. We already know when we come in, in the morning, if a server or site is down, as opposed to someone telling us. Before, we'd have to find out ourselves, check it ourselves, which we were not likely to do, realistically. I wouldn't come in, first thing in the morning and see if all the servers were up, are all the sites were up. It was not the first thing I'd do.
The sensors and remote probes are good. I've used them for a while. The sensors are good because you can change the length of time before they notify you. One of the problems we used to have was that we had it on 30-second alerts, so as soon as there was a slight network blip we would get an email. What's good is that they're adaptable.
Overall, the solution's feature set is really good. I've probably only used about ten percent of it. We use the Ping sensors and the bandwidth utilization sensors. We don't use half of the rest. What we are using is fairly key to what we do.
What needs improvement?
It probably has this already, but if it had a mobile app that would be helpful. For example, on a day like today when I'm out, if I could just fire it up and see green, green, green, green, green or red, that would be good.
What do I think about the stability of the solution?
The stability of the solution is very good. We've had no issues with it. It's pretty sound. It always works. I can't really fault it.
What do I think about the scalability of the solution?
It is scalable. We've only got a small infrastructure, but if we had a larger infrastructure it would be fine. We probably only monitor 20 to 30 devices on it. We could do more but we don't.
How are customer service and technical support?
I've never used their technical support, but I suppose that's a good reflection on the product itself.
I've used it for quite a while. I just played around with it initially, it's pretty intuitive. I might google the odd problem I've had with it, and how to do this, that, and the other but most the time it's intuitive enough.
Which solution did I use previously and why did I switch?
We had system downtime before implementing the solution. I've been where I am now for about eight years. Before, there were issues all over the shop. I walked in and we had servers that had no disk space, which this product can look at. We had issues with poor connectivity to certain sites which this will obviously flush out.
One of the reasons we went with it is because I had used it before.
How was the initial setup?
The only downside - and it's a minor thing - is when I've uninstalled it. I usually install it on a server to use the probe. When you uninstall it, it requires a reboot and sometimes it doesn't quite warn you enough that it's going to reboot the server, so you have to be very careful.
From the time we set up solution until it provided with us with feedback on the infrastructure was 20 minutes. Install it and it's working 20 minutes later.
What other advice do I have?
It has a free trial so I would give it a go, you have nothing to lose really. Just try it. It doesn't take long to set up.
I rate PRTG at eight out of ten. I wouldn't go higher because I haven't investigated it, used it fully-optimized. But I'm really happy that it does what it needs to do.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT strategist at Convergent Wireless Communications
It is easy to deploy and cost-effective, helping the entire organization become digitally enabled
Pros and Cons
- "The product is simple and easy to implement."
- "I can create my own program sensor. This means I can add extra monitoring capabilities into the already fundamentally strong foundation."
- "It helps the entire organization become digitally enabled."
- "We would like to monitor certain aspects of the user experience. We should be able to analyze the cause of end user experience, bad or good, so we can do some research and development on our own."
- "In a very few cases, customers want more detailed reports, which we cannot meet."
What is our primary use case?
We sell the product to customers and handle their problems. From every problem that we handle, we learn from it.
As a company, we deploy WiFi network in major hotels (four or five star level). The guests who come to stay in those hotels are very sensitive to availability and performance. So, we have to monitor the bandwidth high availability, as well as the basic infrastructure, such as checking the system and all the IT infrastructure in those hotels.
Today, we have a lot of customers, hundreds in India and neighboring countries, Sri Lanka and Bangladesh. Some of our customers have taken us to Malaysia because they did business with us in India. We also work with two countries in Africa, Congo and Nigeria.
How has it helped my organization?
We use the product internally. Because we are a networking company, we are able to diagnose customer's network problems so our customers are happy.
We go to the customer telling them that we are not here to sell the product. If you don't like it, don't buy it. If we have an unhappy customer, we can't sleep.
What is most valuable?
- The product is simple and easy to implement.
- The licensing is quick and simple.
- I can create my own program sensor. This means I can add extra monitoring capabilities into the already fundamentally strong foundation.
- I can write a few pieces of code in the partial capture.
- It helps the entire organization become digitally enabled.
PRTG is very good to do business with. The contract is simple. They are very responsive.
What needs improvement?
We would like to monitor certain aspects of the user experience. We should be able to analyze the cause of end user experience, bad or good, so we can do some research and development on our own.
In a very few cases, customers want more detailed reports, which we cannot meet.
For how long have I used the solution?
More than five years.
What do I think about the scalability of the solution?
PRTG has another level of scaling. There are XL1 and XL5. XL1 has one core and XL5 has four cores. If your network is big, you can distribute the database and reporting load on five different servers. You can have a common view of the entire global network using the enterprise console.
It is scalable. We have yet to hit a ceiling.
How is customer service and technical support?
95% of the problems or more that we get from customers are solved locally.
What's my experience with pricing, setup cost, and licensing?
When you buy PRTG, everything comes in one bundle. Licensing is very easy. It is not like SolarWinds or Ops Manager, where I can buy pieces separately if I want high availability or Syslog. It becomes painful. The basic version looks cheap, but NetFlow has to be bought separately on SolarWinds. In PRTG, there are no questions asked, and everything comes together.
SolarWinds is a bit complex, so the customer may have to buy the product license and have to pay a little extra for training and deployment of the license. In the case of PRTG, the product is so easy that we give the customer three online sessions, and they are happy since we don't charge them for that.
What other advice do I have?
Don't believe what you see in writing. Deploy it, then test it. It is easy to deploy and cost-effective.
Most important criteria when selecting a vendor:
- Easy to do business with.
- Responsiveness.
- The vendor should be committed.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
Good scripting and customization, but documentation could be better
Pros and Cons
- "PRTG gives us true visibility of the downtime of particular circuit functions. So if a circuit is up but not routing traffic, I will know with this tool. I can write a customized script for a sensor to detect specific things."
- "PRTG's documentation could be improved."
What is our primary use case?
We're using PRTG for network, asset, and infrastructure monitoring. I have five network and infrastructure engineers using the solution, and we're not using it extensively. It's one of our secondary monitoring tools.
How has it helped my organization?
PRTG gives us true visibility of the downtime of particular circuit functions. So if a circuit is up but not routing traffic, I will know with this tool. I can write a customized script for a sensor to detect specific things.
What is most valuable?
One useful feature is PRTG's scripting ability. We can go into the system and create monitoring sensors, for lack of a better phrase. So I can look for something specific instead of just uptime or downtime on a specific asset.
What needs improvement?
PRTG's documentation could be improved.
For how long have I used the solution?
I've been using PRTG Network Monitor for about a year.
What do I think about the stability of the solution?
PRTG's stability is fine.
What do I think about the scalability of the solution?
We're not that big of an organization, so I can't say much about scalability, but we've had no problems with it.
How are customer service and support?
I've had no contact with PRTG support.
Which solution did I use previously and why did I switch?
In the past, we used SolarWinds. We switched to PRTG because it was more scriptable and customizable.
How was the initial setup?
Setting up PRTG was straightforward and took a few hours.
What's my experience with pricing, setup cost, and licensing?
After the initial acquisition cost, the license is about four grand a year.
What other advice do I have?
I rate PRTG Network Monitor seven out of 10. If you are considering PRTG, you should take into account the fact that the data is going up into the cloud in a private, isolated console or a tenant in a multi-tenant environment. Just be aware of what you want to look for and know how to get it in terms of status, uptime, etc.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Head of Customer Service - Advanced Technologies at a logistics company with 501-1,000 employees
Very stable with great alerts and an easy setup
Pros and Cons
- "The initial setup is very simple."
- "I know we're going to move to Docker applications and I understand that PRTG does some monitoring regarding this. I do not know if it is complete. If it's not yet complete, it's something they should consider improving."
What is our primary use case?
We primarily use the solution for applicative monitoring, or network and applicative monitoring for some customers so that they can make sure that all equipment is up, and sometimes we use it to look for some more accurate sensors.
What is most valuable?
Ergonomy is very useful to us. It was really easy to use. It's not really a feature, however, ergonomy and the way I could very simply makeup, let's say, basic monitoring, and then go much deeper when there is a need is helpful.
The alerts are very helpful to have access to.
The possibility to make maps is very valuable.
The initial setup is very simple.
So far, we've found the solution to be quite stable.
What needs improvement?
I don't really have opinions on what types of features should be added. I haven't seen anything really lacking.
The possibility to export the part of the sensor we made would be helpful. For instance, if you're doing monitoring for customers and we want to share this with them or bring them an on-premises tool as well for them, you can't export just one part. You have got to rebuild everything. Just to remake it on another premise, you've got to rebuild it from scratch.
For how long have I used the solution?
I've been using the solution for three years at this point.
What do I think about the stability of the solution?
The stability is quite good. There are no bugs or glitches. It doesn't crash or freeze. the performance is reliable.
What do I think about the scalability of the solution?
There are about 20 users handling this product.
We haven't really attempted to scale it in any way. Therefore, I can't speak to how easy or difficult the solution would be to expand.
How are customer service and technical support?
We've reached out to technical support in the past. We've been quite satisfied with the level of service we receive. We've found them to be very helpful and responsive when we have queries.
Which solution did I use previously and why did I switch?
We are looking to take on other products. We are expanding, we are trying to share the two with other departments. As it often happens, the other departments say, "Well, why did you choose this and not something else?" And not
this or that?" Currently, we're looking into potential replacements.
How was the initial setup?
The initial setup is very simple and straightforward. It's not a complex process. A company shouldn't have too much trouble with the implementation process.
I can't say how long the deployment took. I can't recall the exact amount of time.
For maintenance, we update the solution regularly. That's handled internally by our team.
What about the implementation team?
While the setup was handled internally, for the sensors, sometimes we had to reach out to the help desk for assistance. However, we did not use an integrator or consultant for the process.
What's my experience with pricing, setup cost, and licensing?
I'm not an expert on pricing, however, I would describe the pricing as pretty cheap. It's not overly expensive.
I'm paying something like €1000 per year for the maintenance. I've got unlimited sensors.
Which other solutions did I evaluate?
Three years ago when we took PRTG, we had a trainee make a small inquiry and we concluded that regarding the needs we have today, PRTG was the best solution. We concluded at the time that it would be much easier to use. The technical gap between PRTG and the other solutions would not be relevant to how we planned to use it.
What other advice do I have?
We're just a customer and end-user. We don't have a business relationship with PRTG.
We're currently using the latest version of the solution.
Im not a network specialist, bu5 I would recommend PRTG. We've been extremely satisfied with its capabilities overall. I would rate it at a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT strategist at Convergent Wireless Communications
If there is an incident, it not only tells you that there is an incident, it will also tell you the root cause
Pros and Cons
- "I would boldly say that this is the most scalable network monitoring tool that I know of"
- "Maybe in the future there will be room for improvement, but currently, there is nothing pressing that I can think of"
What is our primary use case?
PRTG is a very versatile and flexible tool. We have a vast number of users spread over more than 300 installations in India and neighboring countries. We have many different types of customers who use this tool for project control monitoring and other types of network monitoring.
What is most valuable?
PRTG Enterprise Monitor comes with built-in analytics capability. This means that if there is an incident, it not only tells you that there is an incident, it will also tell you the root cause. For large networks, this is beneficial as the network team can easily home onto the problem directly without spending time searching for the root cause, which allows them to attend to the problem as the alerts come in.
Having an Alliance program is very valuable. The Paessler Uptime Alliance Program focuses on making the core network product, which is PRTG, progressively better. It also combines capabilities from any partners in the ecosystem. For example, we have UVexplorer (a US-based company), taking care of network discovery, network topology mapping, and network asset mapping and we have other partners, like CORP-IT, that provide us with the plug-in to monitor SAP and sensors. In other words, it's an ever-expanding network management system.
If you can get everything into a particular environment, you can monitor your factory automation systems; however, they also need to be monitored for maintenance purposes. If you intend to automate factory information, you cannot afford to fail. Monitoring the equipment and receiving dashboard alerts for maintenance is highly advantageous. This is a great feature of PRTG. Currently, we are competing in the market with SolarWinds and ManageEngine. They are good, but we come out winning.
From a security perspective, PRTG provides you complete Secure Socket Layer-based access. If you're monitoring your network or a private network using a BLS cloud, security is automatically ensured because of the way you're deployed.
What needs improvement?
I don't believe there is much need for improvement. The product is constantly improving. I used to think that the reporting could be quicker, but presently, there is a solution for that, thanks to the SLA plug-in from CORP-IT. The basic reason why PRTG reportings were slow is due to the fact that the reporting engine is built-in as a functionality in the PRTG application. The application does a lot of things, like monitoring and managing the database and it updates your dashboard in real-time.
The last priority goes to the reports. Typically, reporting can wait if there are demands on other aspects of the product, but because of this, the reporting was becoming too slow because it was always the last priority. I used to think that needed to be improved but the formal plug-in has solved this issue. Some customers don't mind the slow reporting, as not everything is urgent. However, if you want faster reporting, the options are available.
Maybe in the future there will be room for improvement, but currently, there is nothing pressing that I can think of.
For how long have I used the solution?
I have been using this solution since 2003. Previously, I used CA, IBM Tivoli, BMC Patrol, and HP OpenView.
What do I think about the stability of the solution?
I have not come across any situation which was so bad that PRTG has crashed.
The stability and security of this solution are intertwined. PRTG is not static, it's always evolving and updating. Basically, the security situation at any given time makes PRTG's functionality vulnerable. Thankfully, they take this as a top priority, providing new solutions all the time. Paessler releases 7 to 8 updates a year to combat this issue. Because of this, I would say we're in lockstep with our security needs which also tie into the stability of the solution.
What do I think about the scalability of the solution?
Presently, PRTG is extremely scalable. In fact, I would boldly say that this is the most scalable network monitoring tool that I know of.
If you have PRTG on a single server, the server can perform many functions. PRTG has a local probe that probes according to the configuration settings; however, even the best servers cannot take on an infinite load. Thankfully, PRTG offers a remote probe as part of their license return. This has multiple advantages including lessening the load of the server.
For example, should the communication link between the remote probe and PRTG server break down, the local probe will keep on accumulating data locally. When the link to the server is established, all the collected data is then flushed into the core. That is one way of scaling, but keep in mind, that adding multiple remote probes will eventually saturate the core because now you have to manage the data from so many sensors.
Depending on the types of sensors and monitoring frequency, as your network expands, you can keep adding PRTG digit codes. You can keep adding servers and sensors to focus on monitoring. In my opinion, I don't know of another product where you can do this. Even if you've applied PRTG on multiple servers, you can still manage all of them using a single dashboard.
How was the initial setup?
The initial setup was very easy. What you pay for this product encompasses everything. When we sell this product to a customer, we say "You can do it yourself, you don't need to pay for installation". So far, at least 70% of our customers are able to manage and there are some that don't need our help at all; however, there are occasionally a few customers who email or call us looking for support, in which case, we are always quick to help at no charge. This is all included in the price you pay for this solution. There are no hidden costs and the customers appreciate this.
Downloading and installation take less than five minutes, but after downloading, there is configuration to be done. Installing the software is only one part, about 30 to 35% of the whole picture. Our networking team needs to be organized because this is how we guide our customers in the right direction before the product arrives, which saves them a lot of time. We have a network team, server team, and a storage team. They are very structured and know how to do their job well — they can install some of the largest networks in just three to four hours. In the best-case scenario, it would take them less than a week to install PRTG Excel.
We encourage our customers to use the trial version first, to build a rating. By doing so, when they are ready to purchase the full commercial license, they will be ready to be productive from day one.
What's my experience with pricing, setup cost, and licensing?
PRTG is now available as PRTG Enterprise Monitor, and the price of it varies depending on the total number of sensors the customer buys.
What other advice do I have?
PRTG is available as a service network monitoring service in the cloud, with the option of purchasing up to 1000 sensors. For small companies, it's more of a network tool because smaller organizations like to focus on their code builders. Smaller companies cannot afford or attract very technical people to monitor the network with cloud hosting. PRTG can fix that, but it's only good for small workloads.
The process of network management itself has to be organized. You have to organize yourselves in terms of how your network is structured: how do you want to monitor and manage it? Even that has to be organized as well. For example, if there is a problem with the database, PRTG should be able to alert the data administrators, not anybody else. Only they should take care of any pressing issues; if they don't, the method will go to the wrong person, which can be very damaging. There is a lot of human organization required in administering a method between technologies and that needs to be organized well for the network monitoring process to be effective.
Overall, on a scale from one to ten, I would give this solution a rating of nine because everything has room for improvement.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Infrastructure Engineer at Runshaw College
Provides historical data that helps us optimize our core networking
Pros and Cons
- "We can see which fiber links have been used heavily and, if they are used heavily, we can introduce more links to particular buildings or particular areas."
- "The remote probes seem to be a little bit buggy at times. They just stop working or they say they can't communicate. What we tend to do to is install the remote app onto the servers that we use. That seems to clear it up."
What is our primary use case?
We use it to monitor services, things like hardware usage and whether hard drive space is running out. We use it for quite a lot of our networking solution as well. If there's a glitch in the network, anything that's abnormal, being able to see that show up is quite good.
How has it helped my organization?
The historical data provided by the solution helps optimize our network performance. We can see what's going on in our network infrastructure, more so in terms of our core networking. We can see which fiber links have been used heavily and, if they are used heavily, we can introduce more links to particular buildings or particular areas. It's more around the networking that we use the historical data.
Also, if we have any issues with particular hardware, we can monitor those. We can monitor the network on those ports and come back with any issues or see if anything is flipping out or has stopped working. It's helpful being able to see that historical data.
It makes us more proactive, as opposed to reactive, with any issues. We tend to see issues occur before anyone else even knows about them. That's really useful for us. Particularly if there's any abnormality on the network, because of the historical data, we tend to know about it. PRTG tells us about anything that's out of the ordinary, which is good.
What is most valuable?
The sensors work well.
What needs improvement?
The remote probes seem to be a little bit buggy at times. They just stop working or they say they can't communicate. What we tend to do to is install the remote app onto the servers that we use. That seems to clear it up. As long as the app is there, all the probes seem to work fine.
It would be nice if, for the maps view - what you can lay out on the screens - there were a bit more functionality. It would help to be able to add titles to the top or to be able to change text sizes. There's not much you can really do with that in terms of configuration at the moment.
What do I think about the stability of the solution?
The stability has been good since it went in. It's never had any issues. It has just worked. It updates itself, it's easy to manage, easy to maintain.
What do I think about the scalability of the solution?
It's difficult for me to judge the scalability. For what we use it for - I think we've got 1,000 sensors and we use about 800 or 900 at the moment - it all runs fine. I'm sure it would scale very well if we needed it to go any further than that. But for what we use it for, it's relatively small.
How are customer service and technical support?
We haven't used the tech support or the online resources. It has always just worked; it's always been fine.
Which solution did I use previously and why did I switch?
We have a third-party we go to if we get stuck with our network and they recommended PRTG. They actually started using it to troubleshoot some issues on our site, and from that, we decided it was something we wanted, so we invested in it from that point and set it up from scratch.
There wasn't really any system downtime which factored into our decision, but there were a few performance issues which PRTG helped us to solve. That was another reason to get it put in place, long-term.
How was the initial setup?
The initial setup was surprisingly easy, the way the menus are all laid out. I set it up myself and it explained what to do, where to go. There were little pop-ups on the screen saying, "This is where to go for this, that's where to go for that." It made it all really easy to do.
Also, adding servers or switches, it was auto-discovery, so I didn't have to do any config on that. You could just let it discover everything and then delete what you don't want.
It took about two days from the time I set up the solution until it provided feedback on our IT infrastructure.
Which other solutions did I evaluate?
PRTG was recommended to us and we went with it on the free basis to start with and then we moved to the paid version, for more sensors. We haven't really compared it to anything else, because it was recommended. Overall it seems very good.
What other advice do I have?
Just install it, follow the instructions, and off you go. It just seems to work.
We do use the Desktop app and it's good, it works very well. It's very similar to the web-based system. It gets a little bit annoying sometimes because there are quite a lot of pop-ups. I'm sure we could turn them off but that's not something we've looked into. I actually find myself exiting the Desktop app, just to stop the pop-ups.
I wouldn't say that it has made our IT department more cost-effective at this point because, although we pay for it and we use it, we haven't really made any changes on the network because of PRTG. I don't think we've had any cost savings anywhere.
I would rate it eight out of ten. The desktop app seems a little clunky sometimes. There are a lot of pop-ups saying things are offline when they're not necessarily. That's more due to those probes. When we install the app on the servers there're no issues there, so we can get around that.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Updated: March 2025
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