Ruckus Wireless Reviews

• Wireless platform for user and medical production devices throughout the enterprise
• Also serves guests wirelessly.

Better AP capabilities in tough RF environment. We upgraded from a Cisco wireless network and saw a marked improvement. Near flawless VoWiFi using Spectralink phones.

Adaptive antenna arrays (and corresponding algorithms) allow for excellent performance in challenging environments.

It's always good to have more analytics and reporting right on the controller when possible. However, Ruckus already has pretty good capabilities in that area as well as an excellent big data analytics engine with SmartCell Insight.

SMB is what we have been using Ruckus for. We have a few clients with multiple buildings and/or larger campuses that this works great with. We have deployed the outdoor APs as well and they are solid devices, especially in our hot summers in Texas.

It really is almost a set-it-and-forget-it solution. Our helpdesk guys can easily administrate it if needed, and troubleshoot with minimal training. Along with our documenting and naming schemes for APs and locations of devices, finding and correcting issues is easy, but rare.

The list of options you have is great:

• throttling guest networks
• the controller dashboards for administration
• on-the-fly configuring, settings, hours of use, etc.

The most valuable is the central administration. Provides quick views of activity, from the number of clients online to signal and noise readings.

The cloud controller needs work. My big issue is that all APs can't set static IPs. Also, adding customers to your dashboard is not that easy at all. I wish I could pop out some reporting from the dashboards as well.

The Unleashed is a 10 out of 10. It's a great price point to push with our smaller clients and still provides top-notch coverage and features. I am not a big fan of the hosted cloud controller, 5 for that.

The biggest advantages of Ruckus Wireless are pricing and support.

I think it would be nice if Ruckus offered the option of a cloud interface for easy configuration of Ruckus Wireless.

We've been using Ruckus Wireless for three months. Our company is a Ruckus integrator.

I've only worked with Ruckus Wireless, and it's okay for me. We've had no problems with stability.

We looked at other vendors, and I think Ruckus Wireless offered a larger range.

I rate Ruckus Wireless 10 out of 10. It's the best wireless solution.

It's very reliable and it's easy to use. If you need more analytics regarding Smart Zone, IoT, or SOP platforms, it's great. But mostly, it's reliable wireless equipment.

The Ruckus platform in general could be improved — it could be more user-friendly.

Ruckus should be more customizable, especially regarding KPIs and analytics.

I have been using Ruckus Wireless for three years.

Ruckus is both stable and scalable.

The customer support is average; overall, it's pretty good. But most of the companies in this area provide the same technical support.

The initial setup is pretty easy. Deployment only takes a few minutes.

Ruckus is an expensive solution.

Overall, on a scale from one to ten, I would give this solution a rating of eight. I would absolutely recommend Ruckus to others — 100%.

We are a system integrator and Ruckus Wireless is one of the products that we implement to assist our customers with providing Wi-Fi services.

Our customers are primarily in the hospitality industry, such as resorts. This solution allows them to provide Wi-Fi services to their staff and guests.

The most valuable features are the coverage and durability.

The best thing about Ruckus is support.

The training is very helpful and very good.

The user interface for the controller is straightforward.

The failure spots need to be improved, as sometimes I have trouble reaching them.

I would like to see better mapping capability because it can be really difficult, especially if you are deploying on a remote island.

We have been working with Ruckus for more than six years, and with the wireless solution for about four years.

We have had no issues with malfunctions or coverage with the access points. However, every two or three months we have periods with downtime because of internet outages or power outages on remote islands. While this is a break in service, it is not caused by a failure on the part of Ruckus.

Scaling this product is pretty straightforward. On one of the island resorts that we deployed on, they have 120 villas in addition to the staff accommodations. In total, there are more than a thousand people in the resort.

In addition to the resort, we supply wireless coverage to the rest of the island. This brings the total number of users to more than 3,000.

Technical support from Ruckus is very good. We don't have to contact them very often because there are no major issues with the access points. When we last contacted them, they responded and resolved our issue within 12 hours.

I have experience with similar solutions from different vendors, such as Aruba. In particular with Aruba, I have had huge problems with coverage. We have had other difficulties with their solutions, as well. With Ruckus, on the other hand, it is a really robust technology and the coverage it provides is helpful during deployment. In general, it is a much better solution than Aruba.

For me, the initial setup is really straightforward. Some people, however, find it a little bit tough. The controller is a little bit difficult to work with until you have some experience.

Our in-house team handles implementation and deployment for our customers, as well as the maintenance.

For the physical installation, including pulling cables and termination, we use two people. This is more than enough for 300 access points. For the initial setup and configuration, we have another two people, bringing the total size of the deployment team to four people.

As an example, for one resort island, the total deployment took about two months. The installation and configuration can be completed within one night, once all of the hardware is in place.

My advice for anybody who is considering this solution is that it is a good product, with good support, it is easy to set up, and the coverage is good. In a small to medium-sized business, you may not even need training to set up the controller.

I would rate this solution a ten out of ten.

We use this solution for a variety of companies, including those in transportation and the government sector as well. It's used for wireless access. 

Overall, we are very satisfied with its capabilities.

The pricing is very reasonable. 

It is flexible.

It contains almost all of the new features that solutions require for wireless access.

The scalability has been very good.

Technical support has been good.

It would be ideal if the solution offered more features. 

The product could use more integration capabilities. 

We've used the solution for a while now. We use it continuously, on different projects.

We've installed the solution for many clients so far. 

We find the solution to be very scalable. I'd rate the scalability at about an eight or a nine out of ten.

We have ten employees that work directly with the product.

We have been satisfied with technical support, they have been helpful and responsive. 

We use solutions such as Juniper, Cisco Meraki, Ruckus, and Extreme. We are an independent integrator company, so we use the best solution for the customer.

The time it takes to install the solution depends on the number of the EPs. We are speaking about the settings, not the manual installation. If we are speaking about the configuration, it takes one day in most cases.

We have a team of ten that can handle deployment and maintenance tasks. They are all engineers.

We handle the implementation process for our clients. 

The solution is reasonably priced as compared to, for example, Cisco, which is much more expensive. 

Customers need to pay a yearly licensing fee.

Every month we have different installation projects. Sometimes we use Ruckus if the customer is satisfied with this solution. Usually, we suggest things to the customer based on if the price and if a client is price-conscious they tend to choose this, as opposed to Cisco, which is more expensive.

I'd rate the solution at a nine out of ten. We have been happy with it so far. 

I'd recommend the solution to other users and organizations. 

We are a distributor of Ruckus. We are actually maintaining their channel partner in the Pakistan region. Our business model is that we create partnerships where we are the retailer for Ruckus and the partners going to sell Ruckus to the end customer. We are actually the box mover for them. We act as a bridge between Ruckus and end customers.

We are box movers. We handle all the deployments in Pakistan, across industries including in the education sector, in the military sector, in health organizations, hospitality, etc. We cover every vertical. Whenever Ruckus is deployed, it goes through our channels. We are the ones who can provide the boxes to end customers. There are many use cases. Thousands of boxes are shipped from us and deployed in different market segments.

Their wireless products and their switching LANs have been the most valuable aspects for us.

Their hardware, such as their access point controller and their ICX switches, are great. 

The solution is very user-friendly.

The initial setup is easy.

They lack in some hardware stratification. They do no have a complete product line with respect to customer requirements. Their product line is limited and does not have the options which the end customer is actually looking for. For example, if a customer is looking for some redundant power supply switches, they have that option available in their mid-range or high-end switches. They don't have that option in their low-end or entry-level switches. That is the main problem we are facing when we are proposing a Ruckus solution to an end customer. That customer actually wants redundant power. If the customer wants the redundant power supplies in their entry levels switches, Ruckus doesn't have that option for them. 

The same problem exists with its wireless platform. Some hardware limitations are there, which definitely need to be addressed. They need more controller options and more hardware options. They just have two models, ZoneDirector and SmartZone. They need to put some other hardware options on the market to fulfill the customer requirements. 

I've been using the solution since about 2007 or 2008. It's been about a year.

The solution is quite stable. We haven't had any issues in that regard. It doesn't crash or freeze.

Ruckus solutions are scalable. When you talk about flexibility, their solutions are very flexible. A single access point can work on any controller. As in wireless, your access point should be worked as a standalone with a controller or as a controller-less environment. 

Their access point is flexible enough to work in any sort of deployment. They can work as a standalone, they work on their different controller platform. Their same access point can configure to the Ruckus cloud. 

They are scalable in the sense that you can add access points to their controller. Switches have their own scalability and flexibility option. Basically, the solution is 100% scalable.

Technical support is good. They're very responsive to any technical issues. Their tech team is good enough on the technology side, so they can resolve the issues in a timely manner. I would give them 70% to 60% marks in terms of knowledge and responsiveness. Of course, there is some room for improvement. All in all, it's an average support experience.

The initial setup is not complex at all. It's very easy and very straightforward.

It's very user friendly, so it's not hard to set everything up and deployment is pretty quick.

If I compare Ruckus licensing costs with the market leader, they're on the cheaper side. Our competitors are actually charging more for support and licensing fees to end customers. However, Ruckus charges less for both licenses and support. They are not expensive when you compare them to the competition. They are very cheap.

We are a Ruckus distributor.

We are proposing the Ruckus solution to our customers with the latest software versions, not the older versions. Whichever the latest version is, we propose them to our customer. We are always working on the latest version and all the products in the Ruckus, like switching, wireless, software, etc. They do have some different software versions. However, we are working on the latest, stronger versions.

We use both the cloud and on-premises deployment models.

I definitely recommend the Ruckus solution, however, there are pros and cons to every brand. Ruckus does have some benefits and they are very strong in their RF technology. If you talk about their switching side, they are the pioneers of that. Their switching platform is stable. They are using some proprietary technologies like BeamFlex and ChannelFly. 

They are providing greater flexibility alongside the best scalability. They're great.

Overall, I would rate the solution seven out of ten.

We use and deploy it to provide internet access to our corporate users, walk-in guests, and sites users.

The solution is extremely useful, but too costly. Most customers revoke the idea of deploying it when they observe the cost per AP license.

• The product is very reliable. 
• It has a great response.
• It has one of the smoothest operations. 

It is too costly.

The cost per AP license should be worked on.