Ruckus Wireless Reviews

I was an executive with a managed services company specializing in high density WiFi deployments. We designed, installed, and managed wired and wireless networks primarily in student housing environments. This included apartment style housing and dormitory housing. Many of our installations were cinder block and steel constructions with known WiFi inhibitors.

As a tech company, we used Ruckus in our own internal system which resulted in 100% up time on our network. This ensured our Internet service was always up, allowing us to serve our customers 24/7.

Reliability. We rarely had access points fail in the field. They were rock solid, durable, and had the best signal penetration from any we tested.

The cost can be prohibitive for many as it is a high-end product in the WiFi market.

We thoroughly tested every wireless access point on the market to ensure the success of our deployments. We intentionally selected Ruckus Wireless as our product of choice due to its robust capabilities, antennae array, ZoneDirector controller system, and support. While they were not the cheapest products on the market, they were ideally designed for the harsh WiFi conditions in which we needed them to function.

I'm an analyst programmer and we're partners with Ruckus. 

The quality of the connection is the best feature, we always use wireless connections like Ruckus. It's also a very easy solution to manage. 

The captive portal for guest access on the controller is an additional detail that could be enhanced.

Currently the captive portal allows only choice of logo.

additional enhancement include : Different color schemes, customized html pages, pior login & post login pages, CP designs, Social media login, advertising, survey pages  , captive portal Configurator etc..

As such we get all in a box solution, no need for third party captive portal solution.

This solution is very stable. 

This solution is definitely scalable. 

My experience with technical support has been very good. 

The pricing is reasonable but it's a tough market and there's a lot of competition. 

I would recommend this solution. 

I would rate this solution a 10 out of 10. 

We are a solution provider and Ruckus Wireless is one of the products that we implement for our clients. We have clients in the banking sector, hospitality, education, and many others. 

The most valuable feature is BeamFlex, which enhances the coverage and stability of the signal for our customers. 

This solution is easy to use and you need minimal IT experience to work with it.

The cloud solution is not mature and needs to be improved.

The pricing of the high-end access points should be lowered to make them more competitive.

In the next release of this solution, I would like to see a more detailed spectrum analysis.

We have been using Ruckus Wireless since 2012.

This is a very stable product. When I install it, I do almost zero troubleshooting for a year or more, especially with hospitality. My hospitality customers are really very satisfied because I just install it and forget it.

Once it is set up, it needs minimum maintenance and support.

There are no scalability issues at all.

The technical support team is really helpful and we are satisfied with them. Whenever there is an issue with the hardware, they ship it the following day.

I have never faced any issue with technical support, although if the problem is not critical then it takes some time to respond to it. The manner in which they deal with critical issues is fine.

The initial setup is straightforward and it's not a complex solution at all. It is almost plug-and-play. For the Ruckus Unleashed solution, the deployment depends on the topology but it should take about 15 minutes to complete.

When the system is purchased there are no hidden fees because the license opens all of the features on the controller.

Ruckus Wireless is a good solution and one that I highly recommend.

I would rate this solution a nine out of ten.

We are in the wireless ISP business. Among others, we deploy Ruckus Wireless equipment on several sites of our backbone and backhaul network. Performance and quality of Ruckus Wireless APs and switches is more than satisfying.   

• Tremendous throughput and easy installation, configuration, and monitoring.
• Comprehensive availability and performance of monitoring and reporting for WISP network monitor.
• Analyzes real-time, in-depth network performance.

Wi-Fi with more than basic connectivity to improve operational efficiency and engage customers. The Ruckus Location-Based Services (LBS) Solution is the highlight that enables businesses to enhance the way of interaction with their customers on the basis of precise location.

I would like to see more detailed network performance, monitoring, and reporting tools or information. This would improve the deployment of multi-site networks and help administrators to progress on a timely efficient manner.

It's our enterprise hotspot solution. I think we have over 350 hotspots, and they all use Ruckus. They all come to a controller.

I like it mostly because it gives you the whole user session, and you can tell that the client connected at the traffic post. You can actually analyze the signal strength between access points. Also, Ruckus Wireless has a mesh feature that allows you to deploy mesh mode if you can't call.

This solution is reliable and comes with prompt technical support. Installation is straightforward as well.

I wish that Ruckus Wireless were more affordable for customers. It works well but comes at a price.

When we were using the on-premises controller some time ago, they used to have a feature which they called third party. You could have third party access points report to the Ruckus controller. However, the firmware that features this has disappeared, but I think it would be ideal to have that installed.

We've been using Ruckus Wireless for maybe a year.

It is a reliable solution.

Ruckus Wireless technical support is prompt.

The initial deployment was straightforward. 

I'm not sure of the details, but I think we have continuous licenses, annual licenses, and three year licenses. Cost-wise, I wish it were more affordable.

I would recommend this solution because as a company, we have deployed Ruckus as an enterprise solution. I would rate it at eight on a scale from one to ten.

Our primary use case for this solution is in a higher education institution.

Ruckus has allowed us to deploy better Wi-Fi coverage in the past few years. Our students have had a better user experience.

The most valuable feature is the Wi-Fi coverage that it has offered since early in our project.

One complaint that we have is the lack of cloud-based management. Due to the price of a controller, renewing the solution had become expensive. 

We had to install it to some port areas and in some hospitals. In terms of mobility and reliability, we found these products are very good. Their downtime is really low.

We used to struggle a lot doing the connectivity between the branch offices in port. Ruckus offers the flexibility to pull the connectivity and we can actually manage our workflow and application to this connectivity. It is a wonderful way of doing things fast.

One of the valuable features is the mobility. The transfer of credentials between the wireless APs is absolutely uninterrupted. It is also really reliable in terms of the peer-to-peer connectivity.

From the user point of view, sometimes we face a little bit of a challenge in terms of the channels selection for Ruckus. When we have installed all of the APs outdoors, those channels are actually empty in different numbers, so sometimes we found this challenging for getting paired between these point to point communications. If there is any way we can get some proprietary channels or some IT this interruption will not be there. That would be really fantastic for more reliable connectivity.

It's stable. There were a few incidents which were actually not related to the hardware or power loss.

One of the reasons we actually moved from Juniper to say Ruckus was to avoid a future stoppage. 

We are partners with Fortinet and Juniper so we have gone through their product lines. The reason we chose Ruckus is because from the very beginning we found these companies only worked on wireless.

The initial setup was complex because we were doing it for some restricted areas with some specialized applications. On the other hand, the customer is also quite sensitive in terms of security because that's an essential part. 

We found it a little more expensive than the other competitors on the market. 

I would rate it an eight out of ten because of how stable it is, the easy integration, and their maintenance. It was quite stable and we can easily scale up our installation. The integration is quite easy for now, and we already have implemented all the challenging applications and challenging environments.

Stability is something that's very important, then mobility you have to check, nowadays  Ruckus is mostly used for the enterprise-class, it's not a retail product. The climate is very important for wireless where you have quite a number of APs. If you don't have good mobility, you might not be able to enjoy the usefulness of this wireless technology. 

Our primary use case for this soluton is for AP. I'm the CEO of the company. 

The most valuable feature of this solution is its reliability. 

I'd like to see the solution become a little more user friendly. For additional features to the product, it would be helpful if they would introduce a self-healing mechanism and configuration.

I've been using this solution for 10 years. 

Ruckus is completely stable.

Scalability for Ruckus is excellent.

The technical support is fine. Our main issue is the difficulty with the different time zone so there's sometimes a delay in response. 

In addition to Ruckus we are also using Cisco Wireless LAN. It's not that one is better than the other, each has a different focus. For Cisco it's teaching and for Ruckus it's AP. 

It's difficult to be satisfied with licensing costs. We are an African company and we always get a raw deal. We don't get the discounts that we'd like. 

I would take Ruckus over Meraki any day. Meraki is quite poor. 

I would rate this solution an eight out of 10.