Ruckus Wireless Reviews

The system is used in reporting as a vital business tool for collecting, analyzing, parsing, presenting, and storing unprecedented

The solution automatically detects network anomalies. SmartCell Insight uses advanced machine learning algorithms to automatically establish a pattern of normal behavior for each network element. The system requires no input from IT. Its predictive analytics capability automatically detects anomalous behavior in network elements—helping you to proactively address issues that might affect service levels.

The Ruckus SCI has transformed traditional network reporting into a vital business tool, collecting, analyzing, parsing, presenting, and storing unprecedented amounts of user, traffic, session, and location information. Data from the large networks can be stored and retrieved for several years. Ruckus SCI collects and aggregates statistics, providing Key Performance Indicators (KPIs) such as upstream and downstream traffic, number of sessions, unique clients, or even the throughput customers can expect to achieve over periods of time on a per-AP basis, and filtered by time as well as a wide variety of other metrics

The most useful aspects include:

• Powerful Wireless Network Reporting and Analytics
• Network intelligence from applications, clients, access points, and controllers
• Predictive analytics powered by machine learning to automatically detect network anomalies
• Variety of standardized reports with drill-down capability for highly granular detail
• Data Explorer tool to customize reports and dashboards with drag-and-drop ease
• Ruckus SmartCell Insight (SCI) is the industry’s first Big Data Wi-Fi analytics and reporting engine that is purpose-built to help service providers make informed business decisions regarding the operation of their Wi-Fi networks. It makes use of Big Data technology and storage innovations found in columnar database repositories which greatly enhance the scale and performance of a system when used to process historical data.
• Easy to integrate/configure with old systems.

I would like to see more location-based services on the Smart Cell Insight on access points.

I've used the solution since about May 2021.

It is very scalable. You can add more controllers as long you have license capacity.

Customer service is excellent and the service is prompt.

You can also raise the level of your issue if you need to.

You can get to choose your type of support and they can communicate with you via e-mail or a direct phone call.

I did not use a different solution just yet.

It is a straightforward setup. There is documentation for the system, which makes it easy.

It was an in-house combination of the IS team and the system users.

I'm still considering other platforms.

This a good solution for an enterprise network.

We belong to the hotel industry. In the hotel itself, we have deployed WIFI fully throughout the establishment. So far, it is working perfectly.

The solution offers a lot of great features to its users.

The multiple FSIVs is great. 

The meshing is very effective.

The solution has a very high bandwidth.

We've found the initial setup to be straightforward.

The solution is very user friendly.

It offers good customization capabilities.

We have found the dashboards to be quite good.

Occasionally, we have found some controllers malfunctioning. However, that is rare, and largely the solution works perfectly.

They should work to make their licensing more affordable.

I've been using the solution for five to six years at this point. It's been a while for sure.

The solution is quite stable. There are no bugs or glitches. It doesn't crash or freeze. I've found it to be extremely reliable.

The solution scales quite easily when you need it to. We use and mix and match the old and new versions as we change rapidly. We have our older equipment that hits its end of life, and we deploy new ones to cover the old. We are able to do this pretty seamlessly, and, if we need to, we can just continuously add on based on our requirements.

Everyone who works in our organization uses the solution.

We've been in touch with technical support multiple times. When we create a ticket, they are quite responsive. We're satisfied with their level of service.

The initial setup is not complex. It's pretty straightforward. A company shouldn't have any issues with the implementation.

We deployed almost 420 pieces and in total it only took us about a month and a half.

The licensing is paid on a yearly basis. We are working with three yearly licenses.

The pricing is okay, however, it could be more affordable.

We have looked at Aruba and Cisco as well as ExtremeWireless and compared them all to Ruckus.

We are a large partner.

We don't use the latest version of the solution every single time. Often we mix and match versions.

I would recommend the solution to other organizations. We've been largely very happy with the product overall.

I would rate the solution at an eight out of ten.

We primarily use the solution for internal use for deployments.

I don't have specific metrics that could describe who this solution has improved how the company operates. It just offers better connections for the users.

The product does a very good job of covering specific areas using less equipment than other providers. 

The solution offers better coverage. It offers a better footprint in order to connect with the user.

The possibility to deploy the solution and the configuration of all the equipment through the console makes everything very easy.

The product has good technical support and offers excellent documentation.

In both cases in terms of the latest deployments we initiated, we implemented a new version, which means that in both cases the client deployed a new Wi-Fi infrastructure. As we deployed the solution, it meant that the users had to connect to the network via a patch cord.

The solution needs to have some sort of security offering, like a firewall, for example. Fortinet offers access to security via Wi-Fi controls and a management console. Ruckus does not do this.

I've been using the solution for 20 years. It's been a good two decades of usage. In just the last six months, we've implemented it for two clients.

The stability of the solution is excellent. There aren't issues with glitches. It doesn't crash or freeze. There aren't bugs. It's completely reliable.

The scalability is very, very good. We have no issues expanding as we need to. It's excellent.

We typically work with medium-sized Argentinian companies. In one of the implementations we handled in the past year, the client already wants to increase the coverage of the Wi-Fi network for the next year.

In general, we get good technical support from Ruckus. It's excellent service. In all the cases where we have reported some problems, we receive the answer about how to resolve the problem very quickly. They are extremely responsive and very knowledgeable. We've very happy with their services.

The initial implementation was easy. We had already deployed Ruckus for the client previously, and we were just doing another new deployment. It was very straightforward.

The deployment took about a month due to the fact that we needed the client to deploy the cable network. They had to finish the network before we could really finish our portion of the implementation. In another deployment, for a different client, it only took us two weeks.

The solution is less expensive than, for example, Fortinet, and requires less equipment.

In the first implementation, we did recently, the client decided to implement the Ruckus without any comparison with other solutions.

In the second implementation, we had an evaluation done and we looked at Fortinet. The client decided to implement Ruckus over Fortinet. The decision was mainly based on the different pricing between the two options and the need for access points with Ruckus. With Ruckus, we needed fewer appliances in order to bring the same coverage that Fortinet offered, for example.

We're a partner with Ruckus.

In both of the most recent deployments, we have used the Access Point R320.

Ruckus as a brand is pretty new to the Argentinian market, and therefore, we need to introduce our clients to their offering. We really need to show off the benefits of going with Ruckus over, for example, Fortinet, which is more well known.

Overall, I would rate the solution at a nine out of ten.

We use Ruckus Wireless for wireless network connectivity in a hotel.

I have been using Ruckus Wireless for approximately five months.

Ruckus Wireless is a reliable solution.

The scalability of Ruckus Wireless is good.

There are approximately 500 users using the solution.

I have not contacted the technical support from Ruckus Wireless.

The initial setup is straightforward, it did not take very long to do. All you need to do is plug it in.

The price of Ruckus Wireless could be better. I have heard it is more expensive than other solutions.

I rate Ruckus Wireless a nine out of ten.

We use Ruckus Wireless to provide wireless access to our employees and our clients in our offices. It works fine.

The multiple network access has improved my organization. It gives visitors the functionality so they can check their own networks and their VPNs and browse the internet. At the same time, it gives our employees the ability to go unplugged instead of having to be hardwired to access network resources.

The ability to have multiple wireless networks with different settings is the most valuable feature. We can give our internal employees the ability to access our internal resources while giving our visitors access to a guest version of the network which only gives them access to the internet but they can't connect to any of our internal resources.

It is very stable, it runs with no problem.

We use it in all of our offices, it scales fine. We have central control of all the offices that they all have the exact same wifi configuration that we can manage centrally.

We switched because we needed something that was a little more empire scale instead of little small hotspots located all around different wireless networks at different offices. Our people are always asking to connect and want to expand the capability of giving guests access to the internet while still protecting the infrastructure.

The first criteria we consider when considering a solution is responsiveness. They should also have good customer service and support team. We consider the stability of the platform and make sure that it's going to work and serve with minimal issues.

The initial setup was pretty straightforward. My network guy ]is the one to test it and he did the setup and got it up and running pretty quickly. He switched out our old system with multiple access points all around pretty quickly.

We also looked at Cisco and Aruba but Ruckus pricing was better. 

I would rate it an eight out of ten. To make it a ten I would like the ability to replace it if we do have a faulty device. Getting one faster might be helpful. I would like to have autoconfiguration where instead of having to configure a new network, we would be able to push all configuration out a little easier with the interface. 

Once we got it set up and configured we've had little issues and it's been relatively stable. We use it across all seven of our offices and they all have the exact same wifi setup so when I go into any office I can get on the network and access resources.

• Wireless platform for user and medical production devices throughout the enterprise
• Also serves guests wirelessly.

Better AP capabilities in tough RF environment. We upgraded from a Cisco wireless network and saw a marked improvement. Near flawless VoWiFi using Spectralink phones.

Adaptive antenna arrays (and corresponding algorithms) allow for excellent performance in challenging environments.

It's always good to have more analytics and reporting right on the controller when possible. However, Ruckus already has pretty good capabilities in that area as well as an excellent big data analytics engine with SmartCell Insight.

Mainly for large, residential home automation systems. 

It allows us to deploy systems and not deal as much with support, because it just works.

• It's reliable.
• The company is amazing - the support and service are amazing.
• It outperforms anything else on the market.
• It's easy to use.

Mounting options for outdoor access points, I think they could easily improve on that. 

I think that Web management, global management, could be improved. Unfortunately, there's not one solution that does everything. There are something like six different solutions, and each of them do something better than the others.

Very stable.

Not at all. Scalability is one of the things that they excel at, beyond everybody else.

It depends. It's hard for us to say because we have a very close relationship with them, so we have back-channel access to their top people. In fact, we're the first ever gold service partner, so we basically are the support now. For any systems that we sell, we're the direct support for that product. 

I think if you're a new person starting out, you can get close relationships with the local sales engineers, which is great. When I first started, the first time I even looked at the product, a sales engineer met me out in the field, took some demo gear, put it up, showed me everything. Even within that first year, I had an engineer walk three high-rise courthouses for Miami Dade County; walked every single floor with me. I was a new partner and they did that for me, which is amazing.

I think the phone support is okay, if you're just a regular partner. And it works. I would say if somebody got to know their local rep, that would be the best way to get help if you really need it in a bind.

We used to use Cisco's enterprise wireless, but I kept hearing about Ruckus and I just couldn't believe that some upstart company was better than Cisco. Once we started using it, we saw that it outperformed Cisco and, on top of that, the difference in configuration between Cisco and Ruckus is night and day. Cisco is a pain to configure, where Ruckus is pretty much already set up out of the box. There are a few tweaks here or there, but the configuration time is 10 times faster with Ruckus versus Cisco.

An engineer met me out in the field, put some gear up, and it just blew the Cisco away. And it was just so much easier to configure, that it was a no-brainer. It was cheaper. We had better coverage, it was more reliable, it was faster, and it was easier to configure. It's one of the best companies I've ever dealt with in my life. I have nothing but good things to say about them, which is the only reason I'm doing this review, because I think they deserve it.

It's very straightforward.

It's definitely a good value. It's more expensive than some of the other offerings out there, but when you compare it to other enterprise-class gear, it's very well priced. And the beauty of it is, because it has better range because of their patented BeamFlex - which is the way they can send and receive and listen to signals - you can actually use fewer access points. That means that it's a cheaper overall project.

Aruba, Meraki - and this was Meraki before Cisco, at the time. But since then we always look to see what else is out there, see if something's better, and so far we haven't found anything. Once something better comes along, we'll use it because we only want to use the best for our clients.

Don't wait, do it now.

We are using Ruckus Wireless in different Zomato corporate offices (restaurant search and discovery service). We are using ZoneDirector 1200 and ZoneDirector 3000 with ruckus APs (R600, R700, R300).

Before Ruckus we had to buy additional devices for client performance and monitoring, but now we can do all such monitoring and improve our client performance.

• Integrated WiFi client performance tools
• Sophisticated user access controls
• Easy and understandable controls and interfaces

APs should be more adaptable to denser client regions and, most important, the logs on the ZoneDirector should be classified into groups, such as type of logs and alerts.