Ruckus Wireless Reviews

We have Ruckus ZoneDirectors and WAPs in all of our facilities. We have one ZoneDirector 1200 and three ZoneDirector 3000s spread across our facilities geographically, all running the latest firmware (10.1.1.0 Build 26). The ZoneDirectors are controlling a total of 48 WAPs.

Dead zones were immediately eliminated when we deployed these WAPs in all of our locations, plus Ruckus’ analytics on the ZoneDirectors allow us to quickly identify clients that are taking too much bandwidth.

We are able to quickly identify Rogue WAPs in our network and move to disconnect them immediately when Ruckus alerts us.

We also had a plant where the fiber link between switches broke without warning a few months ago. The Ruckus WAPs immediately recognized the network outage and put themselves into bridge mode to bring the network back up over the WiFi link. It was so seamless we didn’t catch the fiber outage for almost 24 hours. 

It also enabled us to quickly roll out RADIUS authentication for our internal company network and eliminate shared WPA keys which all of our plants were using previously.

Ruckus WAPs have excellent coverage and their beamforming means that we can cover more area with fewer WAPs. 

At times of heavy network congestion, we can restrict the bandwidth available to clients either by SSID or at the client level, which helps cut down on our bandwidth costs.

Ruckus makes securing your wireless network as easy as a few clicks. For a basic installation, even someone without advanced IT skills could set up this system without assistance.

The only complaint I have about Ruckus is the price, but considering other enterprise WiFi products are similarly priced, I feel Ruckus is a superior product I don’t have much to complain about. The latest ZoneDirector firmware addressed all of the tiny issues I hated in older releases.

We have never had a WAP fail in the four years we’ve been using Ruckus in the enterprise; the reliability is top-notch.

I use Ruckus Wireless to provide it as a service in residential areas.

Mesh networking and antenna patterns are the most valuable features of the solution.

Wi-Fi 6E and the cloud are areas with shortcomings in the solution that need improvement.

The technical support from Ruckus should be made better and free.

I have been using Ruckus Wireless for twelve years. My company has a partnership with Ruckus Wireless.

Stability-wise, it is an absolutely fine product.

Though the solution is scalable, our company does not use the scalability options provided by the tool.

My company mostly caters to the needs of our clients, consisting of hundreds of people who mostly want the solution for their residential purposes.

The technical support from Ruckus is okay. I rate the technical support a six out of ten.

Neutral

I have experience with Aruba and Meraki. Ruckus Wireless is above average in price and performance, but it does a good job. Ruckus Wireless is expensive compared to other tools in the market. Considering the fact that there are more expensive products in the market, Ruckus Wireless is a robust product compared to the other cheap alternators in the market. Ruckus Wireless performs well at its price point but is expensive when considering its features.

The product's installation phase was easy.

The number of days required to install the product depends on how big of a deployment process is required for a particular infrastructure. It can take you weeks to complete the deployment of 1,000 access points, while a single access point can be deployed in around 10 minutes.

No one has deployed Ruckus Wireless on the cloud since it doesn't provide users with a robust or easy-to-use cloud solution.

Cost-wise, the product is priced above average, considering its competitors in the market.

Speaking about whether it was easy or difficult to maintain the solution, I would say that my experience was average.

I would tell those who plan to use the solution that it is not a voice move to deploy it now since you can't deploy Wi-Fi 6E currently.

Ruckus Wireless doesn't offer the latest protocols in all formats. For small deployments, you have to be on their enterprise platform, and if you're not deploying with the help of their enterprise platform, you can't deploy the latest generation of Wi-Fi, making it difficult for you to sell it. Ruckus Wireless is currently only good for maintenance purposes.

I rate the overall solution a three out of ten.

We are a big church, so we have to cover a 100,000 square foot building plus another 3,000 square foot building. We have Ruckus Wireless in two locations. We are on Zone Director 1200.

Our other office is running over a VPN, so it keeps connected to the Zone Director via VPN for any information that is needed, but it still works. The nice part is that they work on the internet connection that is local to the office that they are in. They work independently. Nothing comes through the controller. They just use the controller to authenticate and know what is going on with the unit.

Its roaming capabilities and the fact that we can have redundant backup controllers are the most valuable. There is a backup controller that is heart beated to the primary. It is also fairly easy to install.

Its interface could be a little bit more user friendly.

I have been using Ruckus Wireless for six or seven years.

Its stability has been acceptable.

I have contacted them. So far, so good. There are no major issues with them. They have been pretty responsive.

We used SonicPoint, which is with SonicWall. The only reason for switching was that it wasn't their main thing. They were more of a firewall, and they had it as a secondary thing. We needed something that was much more robust with more capabilities per access point. We have 250 or more people on an access point.

The initial setup was easy.

We paid for a three-year contract last year. I am not sure about what we paid. It is certainly less expensive than Meraki.

I would advise looking at the cloud version. If we had not renewed our licensing for the standalone, we would probably look at going with the cloud solution because it is easy to support.

I would rate Ruckus Wireless an eight out of ten.

Ruckus Wireless is an easy-to-manage solution.

We didn't face any issues with the solution's stability and performance, and we had no downtimes.

We can add the hardware and licenses to scale the solution.

The installation of Ruckus Wireless was quite fast, taking a few months, depending on the project.

Ruckus Wireless is a cheaper solution than Cisco.

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a five out of ten.

Ruckus Wireless is an easy to manage solution. I would recommend the solution to other users.

Overall, I rate the solution a seven out of ten.

I mostly use this solution for Office Wi-Fi, but also for hotspots.

I like the controller more informative and easier to set up. They're a bit expensive, but the device performance is amazing.

There is room for improvement in the pricing. It could be improved. 

I have been using this solution for five years. I've used versions from the R7363 up to the R730 of the R510, R610, and R600 series, up to the RCV.

It is a very stable solution.

It's scalable with a very good range. On the deployment, I have a hotspot with about maybe 2,0000 users every day. I also used it in some enterprises and homes as standard stand alone units. 

The setup is a little bit complex, but it's slightly easier than UniFi's original setup. When growing the network, it's easier. Working with individual units is easy because I can get more information from them.

The deployment is really, and took just a couple of hours.

The deployment was done in-house.

Basically, set up the controller. Once the controller is set up, every unit connected to the system shows up in the system, and it's just adopted. A little bit of fine-tuning, and it's good to go.

Maintenance is really easy. I just have three technicians, on a permanent basis. But for tasks like cabling, I run all those myself. I use temporary staff when needed.

It is worth the money we are paying for this solution.

The pricing is expensive. We pay yearly license. There are no additional costs to the standard license. 

In my experience, I rate Ruckus almost a ten out of ten. It's really the best solution I've worked with.

I would suggest to go for it. It is a really good product.

We primarily use the solution for wireless access points. 

It has improved our organization compared to what we were using earlier. We have the ability for maximum users, greater connectivity to the bandwidth, what we can get across, and the overall power of the device has improved in terms of the number of connections and also the distance it covers. We get more device strength with Ruckus. 

Floor-to-floor and room-to-room movement are great. Everything is seamless.

The device offers good connectivity. We had a lot of issues with earlier access points, and now we are not hearing those complaints anymore from end users. There is now consistent performance from the device. The stability is good. 

It is easy to set up. 

It's very scalable. 

The pricing is reasonable. 

The delivery time of the hardware needs to be improved. Right now, we have to wait more than 12 weeks in India. The expected arrival dates keep getting postponed, and we don't have any idea as to why. 

We've been using the solution for almost four months now. 

The solution is stable and reliable. There are no bugs or glitches, and the connectivity is seamless. I'd rate the stability eight out of ten.

This is a highly scalable solution. I'd rate it nine out of ten in terms of the ability to expand. 

right now, we have about 350 users, and we are at 60% capacity. We're not sure if we will increase usage. We'll have to do a heat map and see if it is necessary for the future. 

We've never had to reach out to technical support. We've never had any issues with the product. 

The initial setup is very simple. I'd rate the process nine out of ten in terms of simplicity. It hardly takes ten to 15 minutes to set everything up. Booting only takes 30 seconds. It's the configuration that may take ten minutes. 

We only need one person to handle the deployment. One is enough for any size of deployment. 

Deployment we do with the vendor only. Any further maintenance we do on our own.

There is an ROI in the sense that there is a general improvement in the quality in terms of connected devices. There are no drops in packages, and the wireless is seamless. 

The pricing is okay. I'd rate it at a seven out of ten. 

We have tried many products and ultimately decided on Ruckus. We looked at Cisco, Meraki, and Aruba. 

We have a vendor partnership.

This is a hardware solution based on-premises. 

I'd recommend the solution to other users. 

I'd rate the solution nine out of ten. 

I primarily use the solution for pretty much everything worked-related and for e-commerce and studying. 

It basically allows you to go everywhere in your office or at your house or even outside your house and be connected. If you wanted to go do a Zoom right by the pool, you can go Zoom by the pool. Or in your office. Basically, I live in a house that's got a lot of trees around it and I've got some outdoor APS. I can pretty much conduct business from wherever I want without having to worry about a lost signal or drop-off.

I use the Wave 2 platform. It'll get up to close to approximately 800 megabits or something to that extent. It outruns whatever internet connection you have.

The wireless is just very fast, and it has a frequency set that can work around local interference that houses have even if some of their cheaper routers are broadcasting on a given channel. We can tune our wireless network and open up a lot of channels with DFS and stuff like that.

It's a pretty solid product. Once, at the hospital I worked with, they had a model and they went from a 300 to a 310. The 300 had a certain power output range, and everything was designed perfectly. Then, as it turned out, 310 didn't cover as much. We had to replace it with the next model up which is the 610 to maintain the coverage we expected. They were good about it and didn't charge us for the change.

I really don't need anything faster right now. However, if I would like to get a faster speed eventually. I have a gigabit at my townhome. I'd like to be able to get an APX to add a whole gig on.

What would be interesting to see is if they had more of an ability for their customers to capture revenue. They should offer some sort of gateway functionality that you could tie through radius authentication, so you can bill the customers. That way, when you go in, you could just have a device and set up a hotspot, and it's a totally billable tool at that point.

I've been using the solution for a couple of years. I pretty much use it all the time.

The solution is very stable. I've worked with it at a hospital before, where we deployed it all over the hospital. It worked everywhere and continuously worked flawlessly.

Sometimes they have their own glitches when there's a release of new software, like any company. However, once you get them stabilized, they're really good systems. 

The solution is very easy to scale. That's, what's nice about it. In our office, we only had to have one AP to cover the whole thing. Their whole business strategy is, for every five APs you might install another grid or eight to double. We do it for three, due to the fact that they have such great independent technology.

I have about 20 users at home and maybe ten users in the office.

I just got an internet connection in my house at a 400 megabits download speed. If I max it out on it and I think I did, on my laptop, I'm going to move to the next evolution of the product. I plan to increase usage in the future and I plan on deploying it in the future on other projects I'll be working on.

While technical support is very good, I'd advise that you need to make sure that whatever you do, you have a good backup.

Technical support, in general, is not too hard to get to, however, depending on the difficulty of the problem, you need to get advanced level support. If you need them, you just have to ask them for it, beyond talking to the first guy you get on the phone.

I've used a variety of different solutions in the past. I've been using Ruckus for quite a bit of time now. However, before that, it would be just a router that I bought. For example, a Linksys or Ubiquiti, or something like that. 

The initial setup is not straightforward per se. You really have to know what you're doing. At my house, I use a commercial-grade solution. I loaded this special software onto the product (that they have on their website) to make it like a standalone product with their own small standalone network. I have basically programmed everything myself. You have to really be pretty smart at it, to be honest with you. It's not just something somebody can just pick up. However, I've worked with it for ten years, so I know the equipment inside and out.

In terms of deployment, for what I had to do, at the locations I'm speaking of, it was very simple. The only thing is that the house is that I have a porch on the second floor overlooking the pool, and then it looks into this wooded area behind my house. It's got a pretty good set up. I have an AP sitting on a tree out there and I'm running power to it. It's like filling in that whole area, mesh unit, wireless swings, so I can get power to it from the pool. It's just awesome to have wifi everywhere.

I handled the deployment myself. I also handle the maintenance, if any is needed, on my own. It's not too hard as I have a good background in the technology.

For me, licensing is zero. You don't really need to have any licensing for what I own. The only thing is, unless there's some software update that you need, you don't have the support. If you're stable and it runs, you don't need to do anything. However, if you need those software updates they'll make you pay. 

I'm a consultant. I was a partner of Ruckus at another company, however, right now, I am just a customer.

I've got the solution installed in my office and directly connected to an AP. Then, at home, I've got a mesh network. I basically meshed three of these solutions together.

They do a lot of stadiums and outdoor areas and works very well.

I'd advise others considering the solution that, when you're implementing your wireless products or area of coverage, make sure you test it. Also, make sure that you have the proper signaling to the outer edge where you want coverage. That's what I would say, no matter what product you bring in. Just test its capabilities to make sure it does what you need it to do.

Overall, I'd rate the solution ten out of ten.

The solution is used for wireless connectivity. It's excellent for internet access. 

It works well in company or hotel environments to provide WiFi.

Clients have had an excellent experience overall. 

The management is very good.

It provides a very good signal strength.

Stability has been very good. It is reliable. 

It has been issue-free overall. The technology is very good. 

Wherever we have deployed it, we have found it satisfactory.

The interface is user-friendly.

The solution scales well.

Technical support is excellent. 

We've never had issues with importing or exporting data. 

The technology itself is good. They are always improving their technology and cloud environment. They are mostly ahead of the competition. As long as they keep updating, we will be happy.

There are no new features needed.

You do need to pay extra for support after one year.

There's only a small amount of backup available. However, we do not need any more storage for backups. 

When firmware updates, you have to download and update. If the system could directly download and update, that would be much easier. It could be more automated. To update firmware, a partner account is required, and there are very few of us in the market in our region who can help the customer. Without the upgrade, there may not be recognition of access points. If you are behind a few versions, you need to download each old version until you get to the latest. 

I've used the solution for many years. I've likely used it for more than ten years. 

The solution is stable and reliable. There are no bugs or glitches, and it doesn't crash or freeze. There are no latency or performance issues. 

I'd rate the stability ten out of ten. 

I'd rate the scalability ten out of ten. We are using the solution at full capacity. At different sites, there are different numbers of users. This is sued at hotels or companies. One access point can support up to 300 users. You just add a device if you need more users. We haven't had issues with latency or network congestion. 

Our clients are small and medium-sized businesses.

Technical support is good. You can buy extra support. Initially, when you buy it, you have support, and after one year, it will expire. You may not need to buy more support as you can get information online if you need to troubleshoot. 

Positive

I've also worked with Cisco solutions. Cisco is more expensive, and there is less performance. Ruckus offers better quality. 

The initial setup is very easy. I'd rate the ease of setup ten out of ten. The setup process is the best.

It was quick to deploy. The deployment process itself was very short. We imported the IP and licenses. Then we just did the cabling, connected, and configured everything. 

We can help our customers implement the solution. 

The pricing is moderate. It's not as cheap as a few other options; however, compared to the performance you get, it's excellent. I'd rate the value of pricing ten out of ten. In terms of if it is high or low, I'd rate it five out of ten as it's moderate. It's better than Cisco in terms of pricing. Cisco gives you less performance and integration and costs more. 

The license is perpetual. You may need to pay for extra support after a year. However, you do not have to renew the general license. You pay for everything at once in the beginning. 

We are partners. We handle installations for customers. 

I am working with various versions of the solution at this time. 

I'd advise others to use Ruckus. It is a great product. I would rate it ten out of ten.