Ruckus Wireless Reviews

I primarily use the solution for pretty much everything worked-related and for e-commerce and studying. 

It basically allows you to go everywhere in your office or at your house or even outside your house and be connected. If you wanted to go do a Zoom right by the pool, you can go Zoom by the pool. Or in your office. Basically, I live in a house that's got a lot of trees around it and I've got some outdoor APS. I can pretty much conduct business from wherever I want without having to worry about a lost signal or drop-off.

I use the Wave 2 platform. It'll get up to close to approximately 800 megabits or something to that extent. It outruns whatever internet connection you have.

The wireless is just very fast, and it has a frequency set that can work around local interference that houses have even if some of their cheaper routers are broadcasting on a given channel. We can tune our wireless network and open up a lot of channels with DFS and stuff like that.

It's a pretty solid product. Once, at the hospital I worked with, they had a model and they went from a 300 to a 310. The 300 had a certain power output range, and everything was designed perfectly. Then, as it turned out, 310 didn't cover as much. We had to replace it with the next model up which is the 610 to maintain the coverage we expected. They were good about it and didn't charge us for the change.

I really don't need anything faster right now. However, if I would like to get a faster speed eventually. I have a gigabit at my townhome. I'd like to be able to get an APX to add a whole gig on.

What would be interesting to see is if they had more of an ability for their customers to capture revenue. They should offer some sort of gateway functionality that you could tie through radius authentication, so you can bill the customers. That way, when you go in, you could just have a device and set up a hotspot, and it's a totally billable tool at that point.

I've been using the solution for a couple of years. I pretty much use it all the time.

The solution is very stable. I've worked with it at a hospital before, where we deployed it all over the hospital. It worked everywhere and continuously worked flawlessly.

Sometimes they have their own glitches when there's a release of new software, like any company. However, once you get them stabilized, they're really good systems. 

The solution is very easy to scale. That's, what's nice about it. In our office, we only had to have one AP to cover the whole thing. Their whole business strategy is, for every five APs you might install another grid or eight to double. We do it for three, due to the fact that they have such great independent technology.

I have about 20 users at home and maybe ten users in the office.

I just got an internet connection in my house at a 400 megabits download speed. If I max it out on it and I think I did, on my laptop, I'm going to move to the next evolution of the product. I plan to increase usage in the future and I plan on deploying it in the future on other projects I'll be working on.

While technical support is very good, I'd advise that you need to make sure that whatever you do, you have a good backup.

Technical support, in general, is not too hard to get to, however, depending on the difficulty of the problem, you need to get advanced level support. If you need them, you just have to ask them for it, beyond talking to the first guy you get on the phone.

I've used a variety of different solutions in the past. I've been using Ruckus for quite a bit of time now. However, before that, it would be just a router that I bought. For example, a Linksys or Ubiquiti, or something like that. 

The initial setup is not straightforward per se. You really have to know what you're doing. At my house, I use a commercial-grade solution. I loaded this special software onto the product (that they have on their website) to make it like a standalone product with their own small standalone network. I have basically programmed everything myself. You have to really be pretty smart at it, to be honest with you. It's not just something somebody can just pick up. However, I've worked with it for ten years, so I know the equipment inside and out.

In terms of deployment, for what I had to do, at the locations I'm speaking of, it was very simple. The only thing is that the house is that I have a porch on the second floor overlooking the pool, and then it looks into this wooded area behind my house. It's got a pretty good set up. I have an AP sitting on a tree out there and I'm running power to it. It's like filling in that whole area, mesh unit, wireless swings, so I can get power to it from the pool. It's just awesome to have wifi everywhere.

I handled the deployment myself. I also handle the maintenance, if any is needed, on my own. It's not too hard as I have a good background in the technology.

For me, licensing is zero. You don't really need to have any licensing for what I own. The only thing is, unless there's some software update that you need, you don't have the support. If you're stable and it runs, you don't need to do anything. However, if you need those software updates they'll make you pay. 

I'm a consultant. I was a partner of Ruckus at another company, however, right now, I am just a customer.

I've got the solution installed in my office and directly connected to an AP. Then, at home, I've got a mesh network. I basically meshed three of these solutions together.

They do a lot of stadiums and outdoor areas and works very well.

I'd advise others considering the solution that, when you're implementing your wireless products or area of coverage, make sure you test it. Also, make sure that you have the proper signaling to the outer edge where you want coverage. That's what I would say, no matter what product you bring in. Just test its capabilities to make sure it does what you need it to do.

Overall, I'd rate the solution ten out of ten.

The solution is used for wireless connectivity. It's excellent for internet access. 

It works well in company or hotel environments to provide WiFi.

Clients have had an excellent experience overall. 

The management is very good.

It provides a very good signal strength.

Stability has been very good. It is reliable. 

It has been issue-free overall. The technology is very good. 

Wherever we have deployed it, we have found it satisfactory.

The interface is user-friendly.

The solution scales well.

Technical support is excellent. 

We've never had issues with importing or exporting data. 

The technology itself is good. They are always improving their technology and cloud environment. They are mostly ahead of the competition. As long as they keep updating, we will be happy.

There are no new features needed.

You do need to pay extra for support after one year.

There's only a small amount of backup available. However, we do not need any more storage for backups. 

When firmware updates, you have to download and update. If the system could directly download and update, that would be much easier. It could be more automated. To update firmware, a partner account is required, and there are very few of us in the market in our region who can help the customer. Without the upgrade, there may not be recognition of access points. If you are behind a few versions, you need to download each old version until you get to the latest. 

I've used the solution for many years. I've likely used it for more than ten years. 

The solution is stable and reliable. There are no bugs or glitches, and it doesn't crash or freeze. There are no latency or performance issues. 

I'd rate the stability ten out of ten. 

I'd rate the scalability ten out of ten. We are using the solution at full capacity. At different sites, there are different numbers of users. This is sued at hotels or companies. One access point can support up to 300 users. You just add a device if you need more users. We haven't had issues with latency or network congestion. 

Our clients are small and medium-sized businesses.

Technical support is good. You can buy extra support. Initially, when you buy it, you have support, and after one year, it will expire. You may not need to buy more support as you can get information online if you need to troubleshoot. 

Positive

I've also worked with Cisco solutions. Cisco is more expensive, and there is less performance. Ruckus offers better quality. 

The initial setup is very easy. I'd rate the ease of setup ten out of ten. The setup process is the best.

It was quick to deploy. The deployment process itself was very short. We imported the IP and licenses. Then we just did the cabling, connected, and configured everything. 

We can help our customers implement the solution. 

The pricing is moderate. It's not as cheap as a few other options; however, compared to the performance you get, it's excellent. I'd rate the value of pricing ten out of ten. In terms of if it is high or low, I'd rate it five out of ten as it's moderate. It's better than Cisco in terms of pricing. Cisco gives you less performance and integration and costs more. 

The license is perpetual. You may need to pay for extra support after a year. However, you do not have to renew the general license. You pay for everything at once in the beginning. 

We are partners. We handle installations for customers. 

I am working with various versions of the solution at this time. 

I'd advise others to use Ruckus. It is a great product. I would rate it ten out of ten. 

What I like best about Ruckus Wireless is that it's a controller-based product, so it's easy to configure.

An area for improvement in Ruckus Wireless is automating its guest WiFi access function. Currently, the product requires token generation, so it would be better if there's a portal for the guest to log in and get the password rather than the IT team needing to give passwords to guests.

A minor area for improvement in Ruckus Wireless is its technical support.

I want a built-in RADIUS server on Ruckus Wireless in the next release, as that would add some value to the product.

My company has been using Ruckus Wireless for five years.

Regarding stability, I rate Ruckus Wireless as eight out of ten.

Ruckus Wireless is scalable. Every controller has a limit on the number of APs, and my company's controller can handle one thousand APs. Still, my company only uses two hundred APs, so Ruckus Wireless is a scalable product.

My rating for Ruckus Wireless technical support is eight out of ten. It has a small room for improvement.

Positive

My company purchased Aruba Wireless for a new location based on Gartner recommendations. My company also made a technical comparison and found that Aruba Wireless is the number one product in the world, which is why the company is leaning toward it versus Ruckus Wireless.

Ruckus Wireless has a simple initial setup.

An integrator deployed Ruckus Wireless for my company, but my company is responsible for maintaining the product.

Regarding pricing, Ruckus Wireless is a five out of ten. Though it's cheaper than Aruba Wireless, pricing for Ruckus Wireless, when you look at its functionality, could be more affordable.

My company has Ruckus Wireless switching and AP products.

In the company, about one thousand five hundred people use Ruckus Wireless.

Four network engineers maintain the product within the company.

Ruckus Wireless is a seven on a scale of one to ten.

I'm recommending the product to others.

My company is a Ruckus Wireless customer.

We are internet service providers. 

We use Ruckus in our business hotspot deployment. We sell to a customer who might have a coffee shop for example, and we would install one of the Ruckus access points so that they could deploy Wi-Fi to their patrons.

The reason we picked Ruckus, in addition to our long-standing relationship with them, is pretty much that the RFS characteristics of it seem to be the best. That's what we find useful. 

Also, we like the more remote deployment aspects of things as well.

The price is an area that requires improvement. The pricing could be better.

In the next release, I would like to understand more where presence analytics is going and IoT support. Is it going to be multi-way for IoT support?

I would like to see IoT presence analytics. 

Our company has been using Ruckus Wireless for five years.

This is a stable product.

Ruckus Wireless is a scalable solution.

We have deployed 350 indoor access point solutions, and 650 outdoors.

We have 5,000 people in our company, but we are not the ones who are using this product. We sell 50 to 100 per month. We are incorporating it into our solution and selling it.

Technical support is good. They are supportive. 

We don't call them often, and we don't really call them for technical support, we call them for integration support.

It's a different organization, we deal more with the enterprise support group.

The initial setup was complex although it wasn't a problem with Ruckus, it was our problem.

We're not using any of the Ruckus cloud features. 

We're completely integrated into our own kind of a management portal and our own management system, so the issues are on our side, not theirs.

We outsourced installation, but we design and support solutions ourselves.

We don't pay any licensing fees, we purchase them.

I would recommend Ruckus Wireless to others who are interested in using it.

I would rate Ruckus Wireless an eight out of ten.

I have been using Ruckus Wireless along with WiFi devices and controllers. Our company mainly uses the solution to implement WiFi connectivity in customer environments, which are mostly hospitality sector establishments like premium hotels and other universities.

In our organization, we have witnessed a greater interest in Ruckus products from medium and large enterprises, especially for Ruckus network devices like switches and ports. Some of our organization's customers preferred to adopt cloud solutions from Ruckus because they were not willing to make large investments in a Dual LAN Controller.  

Ruckus Wireless offers excellent WiFi connectivity and a valuable SmartRoam feature. For example, when you roam around a location from one access point to another while connected to a WiFi device, the network remains uninterrupted throughout the roaming phase when Ruckus Wireless is used.  

Ruckus Wireless has a BeamFlex technology that empowers smart roaming. For instance, the product devices have integrated antennas and when a user is connected to one AP and keeps moving around in the same network area, the product ensures that the WiFi coverage remains the same in every area. If you are on a video call using Microsoft Teams and you move from one AP of Ruckus Wireless to another, the call doesn't get interrupted.

Ruckus Wireless incredibly supports IoT integration needs with numerous applications. I would rate Ruckus Wireless a nine out of ten and recommend that others use the solution. Ruckus Wireless is equipped well to handle new trends in WiFi technology.

The vendor should expand their product line and include routers, firewalls and large switches. The vendor should focus on providing a complete solution, as when a professional is designing a network for an organization, the person might need a firewall, security solution, and routing devices, but from Ruckus, the professional is only receiving WiFi solutions. 

I have been using Ruckus Wireless for eight years. 

The product offers impressive stability. 

I would rate the scalability an eight out of ten. In our company, we work with Ruckus Wireless for small, medium and large enterprises. I personally work with large enterprises who are using Ruckus Wireless satisfactorily. 

I would rate the technical support a six out of ten. The response time of the support team needs to improve. The tech support of Cisco is better than Ruckus Wireless in comparison. 

Neutral

I would rate the initial setup an eight out of ten as the solution can be easily deployed. Our company's majority of customers of small and medium businesses prefer to deploy Ruckus Wireless on-prem, but some users, depending on their use cases and geographical location, prefer the cloud version. Any organization with multiple offices in numerous locations would prefer a cloud solution. 

The deployment process of Ruckus Wireless is extremely simple, and for medium-sized enterprises with a hundred APs, the installation can be finished within a week. The deployment duration of the product varies from case to case depending on the environment. 

Ruckus Wireless can provide a satisfying ROI. For a few customers of our organization, Ruckus Wireless was deployed five years ago and is still running seamlessly for them, and the investment cost has already been covered.  

Ruckus Wireless is available at a reasonable price. I would rate the pricing a seven out of ten. 

It is generally deployed in hotels and sometimes for VIP customers.

In my experience, Ruckus devices are much more reliable than other vendors when it comes to consistency, coverage, and client density. Ruckus is very simple to configure and troubleshoot.

I've been using Ruckus Wireless for almost six years.

The stability of Ruckus Wireless is better than other solutions. I never hear complaints about coverage, connectivity, or speed. I've worked in the wireless field for almost 17 years, and I've only received one call about Ruckus. During the same time, I've received four calls about other solutions from other vendors.

I've deployed in JW Marriott Hotel with almost 900 access points. And I deployed it in one house with just 20 access points. So working with both big and small projects, I've had good customer feedback. Since I'm not receiving any complaints, I feel like it is working fine on any scale.

In one of the hotels, it stopped broadcasting SSIDs, so I opened a ticket with Ruckus support. They upgraded the software of the controller and performed some configuration modifications, then it worked fine. I only faced that one issue, but this was their own issue. It was delayed too for the RNA. 

For Ruckus Wireless, the setup is simple. The time for deployment has been increased somewhat. And deployment also depends on the quantity, but the solution is very easy to implement overall. Physically installation and configuration are simple. The access point is also much lighter than other solutions. 

We sell both Ruckus and Aruba. Aruba is more complicated to use and less reliable than Ruckus, but it's also much less expensive. When we're quoting prices, we'll send the customer two quotations, one for Ruckus and one for Aruba. So for example, if a project costs $2,000 with Aruba, the same project will cost around $3,200 or $3,500 with Ruckus. It is very difficult to convince the customer to choose Ruckus because of the price. 

I would rate Ruckus nine out 10. I'd also point out that Ruckus Wireless is high speed. And with Ruckus, you can use standalone or cloud-based. Standalone is much better. 

Ruckus has been deployed in our most demanding site, which has roughly 3400 associated clients per day. We are also leveraging Cloudpath to provide the WISPr guest portal with MAC authentication.

It should be noted that this site was previously serviced by another vendor. Due to the demands of wireless and the inability for the other vendor's deployment to meet our needs, we switched to Ruckus. It's been rock-solid since the implementation.

More recently we have moved our initial deployment to our elementary buildings. We have Ruckus implemented in about 25 sites currently.

The Ruckus solution was brought in to meet the higher than normal demands that we placed on our wireless network. After the minimal effort to get the system up and running, we've seen most if not all of our major wireless headaches disappear.

With the Cloudpath integration, our guest experience has been greatly improved. Our guests are now able to be self-sufficient in registering on our guest wireless network with a more streamlined and simple approach. The software was very easy to deploy and set up, which was a huge improvement over our previous solution.

Their Bonjour Gateway setup is also built into the product and has been helpful in bridging services from our wired network to our wireless network.

• Ease of management - the system is very easy to manage and learn.
• Cloudpath - this allows us to deploy captive portals that are advanced in nature to meet every need we can dream up.
• Hardware antenna array - this is the secret sauce to why Ruckus is above their competition. They built the antenna array from the ground up, allowing them to achieve higher rates for clients and a more solid connection.
• Bonjour gateway - built in Bonjour gateway to allow sharing services from one or two different VLANs.

Sometimes doing mass changes on their products can be challenging. Ruckus should spend more time developing methods to give enterprises more control over making needed changes quickly and easily. Their documentation also needs to be improved.

About four years.

In the past year, we've seen issues on their platform in regards to slow speeds if you use firmware later than December 2018. They are working through it, but it does give pause for concern. Their recommended vSZ is actually older, so we are pushing the limits with our versioning. 

No, their solutions are built with scalability in mind.

Customer service is by far one of the best outcomes of this product, I've been getting significantly better customer service than our previous vendor (Aruba).

We've had to engage both Ruckus and Cloudpath on a few things that have come up and the level of resolve they have shown is outstanding.

The previous solution was Aruba, but after many issues with the performance of their solution, we were forced to make a needed change.

• Clients would be kicked off randomly
• Slow wireless network
• APs would randomly reboot
• Complicated management
  

We attempted to leverage our existing ClearPass solution, but ran into issues with the integration in regards to MAC authentication. We ended up going with the Ruckus Cloudpath solution, which has been a blessing in disguise due to it being much easier to deploy.

We implemented this solution with in-house resources, as well as Ruckus itself, and a vendor. The Ruckus level of expertise was far greater than the vendor.

We haven't calculated it, but with this implementation it would be in the thousands (for just one building). Less wiring was needed (fewer AP locations), less hardware was needed, and less licensing was needed.

Ruckus was much cheaper than their enterprise competition (Aruba, Cisco, etc.). We've found that Ruckus can handle the client density load with greater success than Aruba, so leveraging Ruckus has allowed us to lower our purchasing needs since we would need to procure fewer APs. Cloudpath would be an added cost if you wanted to deploy that solution.

We did not evaluate other options as our previous experience using Ruckus was positive.

This solution is absolutely amazing! What they tout is very accurate and will work with your network/IT teams to develop a proven and well-catered solution to meet your every need.

I would highly recommend this product in high-density environments such as schools, universities, and hospitality settings. With the ease of setup, lower cost, and record of success, this is a slam dunk for schools that need to stretch their resources further.

We are an integrator working primarily with government healthcare providers and clients in the education sector. We have multiple deployment modes, including on-premise, direct permission, and layer-to-layer. We have also cloud-based and virtual deployment.

Wireless is an essential technology these days. People use it on their phones or tablets. It works for many clients and numerous number of employees in different locations and in centralized board as well.

Since we became a Ruckus partner, we've managed to increase our sales, and it has helped us deliver better solutions for our clients. It's highly competitive with American and Chinese products, like Huawei and Aruba.

Ruckus features a centralized architecture solution with ultrasound technology, which helps us with communication and roaming.

The switching could be improved. The active component requires a data center. Cisco and HPE have a complete solution for data centers. Ruckus has a core solution, but the data center aspect needs to be improved.

I've been using Ruckus Wireless for five years.

Ruckus' stability is excellent. Aruba is good as well, but Ruckus is better in my opinion. We receive fewer calls and tickets. Their sales and warranty are superb. 

Ruckus Wireless is scalable. It's an IP-based process that's interoperable, so you can deploy it in any environment. 

We are a tech support provider for Ruckus. We take calls and open tickets. 

We were previously an Aruba partner, but we switched to Ruckus because it's better. We've been in business for 15 years, and we have used Cisco, HPE, Extreme, Juniper, and several other vendors in that time.

Ruckus provides us with tools that help us implement the solution. Also, our engineers are certified to do the design and implementation. We don't have a ready-made software design solution for it. It's all predeveloped from Ruckus. Most deployments are straightforward, but they can be complicated if a high level of integration is necessary. 

The time needed to deploy depends on the project and type of setup. For example, it takes about an hour to deploy the controller and AP, so it would take 100 person-hours for a project with 100 APs. The access point sometimes requires cabling, which takes time because you need technicians to do this. You may need one or two system engineers and one after-sales engineer. 

I can't give precise figures. Some partners or resellers get benefits from using these wireless in a hospitality setting. In our job, the ROI is clear.

It is affordable. We get special codes from the vendor, so we can compete with others in the market. There are no hidden costs. The pricing is transparent. 

I rate Ruckus Wireless nine out of 10.