Ruckus Wireless Reviews

I'm an analyst programmer and we're partners with Ruckus. 

The quality of the connection is the best feature, we always use wireless connections like Ruckus. It's also a very easy solution to manage. 

The captive portal for guest access on the controller is an additional detail that could be enhanced.

Currently the captive portal allows only choice of logo.

additional enhancement include : Different color schemes, customized html pages, pior login & post login pages, CP designs, Social media login, advertising, survey pages  , captive portal Configurator etc..

As such we get all in a box solution, no need for third party captive portal solution.

This solution is very stable. 

This solution is definitely scalable. 

My experience with technical support has been very good. 

The pricing is reasonable but it's a tough market and there's a lot of competition. 

I would recommend this solution. 

I would rate this solution a 10 out of 10. 

We are in the wireless ISP business. Among others, we deploy Ruckus Wireless equipment on several sites of our backbone and backhaul network. Performance and quality of Ruckus Wireless APs and switches is more than satisfying.   

• Tremendous throughput and easy installation, configuration, and monitoring.
• Comprehensive availability and performance of monitoring and reporting for WISP network monitor.
• Analyzes real-time, in-depth network performance.

Wi-Fi with more than basic connectivity to improve operational efficiency and engage customers. The Ruckus Location-Based Services (LBS) Solution is the highlight that enables businesses to enhance the way of interaction with their customers on the basis of precise location.

I would like to see more detailed network performance, monitoring, and reporting tools or information. This would improve the deployment of multi-site networks and help administrators to progress on a timely efficient manner.

Our primary use case for this soluton is for AP. I'm the CEO of the company. 

The most valuable feature of this solution is its reliability. 

I'd like to see the solution become a little more user friendly. For additional features to the product, it would be helpful if they would introduce a self-healing mechanism and configuration.

I've been using this solution for 10 years. 

Ruckus is completely stable.

Scalability for Ruckus is excellent.

The technical support is fine. Our main issue is the difficulty with the different time zone so there's sometimes a delay in response. 

In addition to Ruckus we are also using Cisco Wireless LAN. It's not that one is better than the other, each has a different focus. For Cisco it's teaching and for Ruckus it's AP. 

It's difficult to be satisfied with licensing costs. We are an African company and we always get a raw deal. We don't get the discounts that we'd like. 

I would take Ruckus over Meraki any day. Meraki is quite poor. 

I would rate this solution an eight out of 10. 

We primarily use the solution for wireless connectivity.

The solution has many innovative features. 

The stability is good.

We find the implementation process simple and straightforward.

The performance and connectivity are good.

Technical support has been really bad since Ruckus was acquired by another company.

The pricing needs to be more clear and licensing could be less expensive. 

We've been using the solution for more than five years. It's been a while. 

The solution is stable. There are no issues with bugs or glitches. It doesn't crash or freeze. It's reliable. 

We have more than ten customers on Ruckus currently.

Since Ruckus was acquired, I have heard that support is not as good. Even as integrators, we couldn't get the support we needed. Therefore, we've started to move away from this product.

We've worked with Cisco, Aruba, and Huawei as well. We have system integrators for all these three solutions. We also have used it in our offices.

As integrators, we have to know how to install it, and about configuration, as well as how to handle portal access and everything. We have to install it in our own organization first before putting it in the customer space. That's why we have the capabilities to implement it and it's not too hard for us.

It was a straightforward installation. Actually, other than Ruckus, all other installations are a little bit tricky. Ruckus was really good when I installed it five years back. Recently, if you go for Cisco or even Aruba and Huawei, they have some tricky configurations. With a controller, there is a different configuration. If you wanted to use it as a standalone solution, there is a different configuration as well.

Specifically, Cisco is very bad when it comes to installations. It can take three to seven days to sort out issues, to convert to emails, and to put in a support request, then they will help and everything. Though you will get good support from Cisco support, the process is not good. Aruba is definitely good. Ruckus is the easiest.

We have 4% of our team dedicated to Wi-Fi and Network. We that three engineers, that include me, plus a manager.

As implementors, we are able to help our clients with the initial setup.

After all of the acquisitions and mergers, the pricing has been a bit of a mess. They need to work to fix it.

There are no subscription fees for Ruckus.

We are integrators.

We are using the latest version of the solution. 

Laptops and phones, all kinds of wireless devices, are at every office these days. Having a Wi-Fi network is really important. You need it as well to connect to meetings and IoT solutions.

Due to evolving technologies in Wi-Fi, we are now getting more than one GBPS throughput. Even on the LAN, for accessing the applications, having something that can increase or guarantee connectivity is crucial.

Ruckus, as a company, offers an absolute good product. The features they came up with weren't even offered by Cisco. The performance that we were getting made it so that we have replaced Cisco in a number of use cases. However, once support dropped off, we started to shift to Huawei and back to Cisco. We also occasionally work with Aruba.

I'd rate the solution at a nine out of ten. It's the best solution on the market.

However, due to the issues surrounding support, I would not necessarily recommend Ruckus. I'd likely recommend Aruba, which is also quite good. Aruba has very good support. They have very good access points and different models with different licenses. Overall, it is really good.

It is helpful with our performance and keeping the client connected with the axis point. The connectivity of the product is amazing. 

The connectivity is the most valuable feature.

I suggest more controlling features on the controller. The menu of the performance must be improved, as well.

There are no issues with stability of the product.

I have not used technical support.

We have prior experience with Aruba Wireless.

We use it as a telecom solution and for the wireless requirements of a government hospital. 

It's easy to install, and the management is flexible.

It could be more stable. 

I have been using Ruckus Wireless for more than seven years.

It's stable most of the time, but sometimes there's an issue with the operating system.

It's a scalable solution. Our biggest project is with the Taipei City Government. We have over 7,000 users at peak time.

It's easy to open a case, and the response is also quick.

It was easy to set up and install Ruckus Wireless. The time to install and deploy depends on the size of the project. But for a LAN AP installation, it takes around ten to 15 minutes.

We implemented this solution by ourselves as we're consultants. 

I would recommend Ruckus Wireless to new users.

On a scale from one to ten, I would give Ruckus Wireless an eight.