I'm an analyst programmer and we're partners with Ruckus.
Analyst Programmer at a comms service provider with 1,001-5,000 employees
Very easy for us to manage with high quality connection
Pros and Cons
- "Good connection quality."
- "Captive portal for guest access on the controller could be enhanced."
What is our primary use case?
What is most valuable?
The quality of the connection is the best feature, we always use wireless connections like Ruckus. It's also a very easy solution to manage.
What needs improvement?
The captive portal for guest access on the controller is an additional detail that could be enhanced.
Currently the captive portal allows only choice of logo.
additional enhancement include : Different color schemes, customized html pages, pior login & post login pages, CP designs, Social media login, advertising, survey pages , captive portal Configurator etc..
As such we get all in a box solution, no need for third party captive portal solution.
What do I think about the stability of the solution?
This solution is very stable.
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Ruckus Wireless
November 2024
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What do I think about the scalability of the solution?
This solution is definitely scalable.
How are customer service and support?
My experience with technical support has been very good.
What's my experience with pricing, setup cost, and licensing?
The pricing is reasonable but it's a tough market and there's a lot of competition.
What other advice do I have?
I would recommend this solution.
I would rate this solution a 10 out of 10.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Lead Consultant with 1,001-5,000 employees
Tremendous throughput and easy installation, configuration, and monitoring
Pros and Cons
- "Tremendous throughput and easy installation, configuration, and monitoring."
- "Comprehensive availability and performance of monitoring and reporting for WISP network monitor."
- "Analyzes real-time, in-depth network performance."
- "The Ruckus Location-Based Services (LBS) Solution is the highlight that enables businesses to enhance the way of interaction with their customers on the basis of precise location."
- "I would like to see more detailed network performance, monitoring, and reporting tools or information. This would improve the deployment of multi-site networks and help administrators to progress on a timely efficient manner."
What is our primary use case?
We are in the wireless ISP business. Among others, we deploy Ruckus Wireless equipment on several sites of our backbone and backhaul network. Performance and quality of Ruckus Wireless APs and switches is more than satisfying.
How has it helped my organization?
- Tremendous throughput and easy installation, configuration, and monitoring.
- Comprehensive availability and performance of monitoring and reporting for WISP network monitor.
- Analyzes real-time, in-depth network performance.
What is most valuable?
Wi-Fi with more than basic connectivity to improve operational efficiency and engage customers. The Ruckus Location-Based Services (LBS) Solution is the highlight that enables businesses to enhance the way of interaction with their customers on the basis of precise location.
What needs improvement?
I would like to see more detailed network performance, monitoring, and reporting tools or information. This would improve the deployment of multi-site networks and help administrators to progress on a timely efficient manner.
For how long have I used the solution?
One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Ruckus Wireless
November 2024
Learn what your peers think about Ruckus Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
CEO at Comutaz Systems Limited
Extremely reliable, stable and scalable
Pros and Cons
- "Very reliable."
- "Could be more user friendly."
What is our primary use case?
Our primary use case for this soluton is for AP. I'm the CEO of the company.
What is most valuable?
The most valuable feature of this solution is its reliability.
What needs improvement?
I'd like to see the solution become a little more user friendly. For additional features to the product, it would be helpful if they would introduce a self-healing mechanism and configuration.
For how long have I used the solution?
I've been using this solution for 10 years.
What do I think about the stability of the solution?
Ruckus is completely stable.
What do I think about the scalability of the solution?
Scalability for Ruckus is excellent.
How are customer service and technical support?
The technical support is fine. Our main issue is the difficulty with the different time zone so there's sometimes a delay in response.
Which solution did I use previously and why did I switch?
In addition to Ruckus we are also using Cisco Wireless LAN. It's not that one is better than the other, each has a different focus. For Cisco it's teaching and for Ruckus it's AP.
What's my experience with pricing, setup cost, and licensing?
It's difficult to be satisfied with licensing costs. We are an African company and we always get a raw deal. We don't get the discounts that we'd like.
What other advice do I have?
I would take Ruckus over Meraki any day. Meraki is quite poor.
I would rate this solution an eight out of 10.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Lead Presales at a tech services company with 1-10 employees
Stable with good performance and connectivity
Pros and Cons
- "The solution has many innovative features."
- "The pricing needs to be more clear and licensing could be less expensive."
What is our primary use case?
We primarily use the solution for wireless connectivity.
What is most valuable?
The solution has many innovative features.
The stability is good.
We find the implementation process simple and straightforward.
The performance and connectivity are good.
What needs improvement?
Technical support has been really bad since Ruckus was acquired by another company.
The pricing needs to be more clear and licensing could be less expensive.
For how long have I used the solution?
We've been using the solution for more than five years. It's been a while.
What do I think about the stability of the solution?
The solution is stable. There are no issues with bugs or glitches. It doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
We have more than ten customers on Ruckus currently.
How are customer service and support?
Since Ruckus was acquired, I have heard that support is not as good. Even as integrators, we couldn't get the support we needed. Therefore, we've started to move away from this product.
Which solution did I use previously and why did I switch?
We've worked with Cisco, Aruba, and Huawei as well. We have system integrators for all these three solutions. We also have used it in our offices.
How was the initial setup?
As integrators, we have to know how to install it, and about configuration, as well as how to handle portal access and everything. We have to install it in our own organization first before putting it in the customer space. That's why we have the capabilities to implement it and it's not too hard for us.
It was a straightforward installation. Actually, other than Ruckus, all other installations are a little bit tricky. Ruckus was really good when I installed it five years back. Recently, if you go for Cisco or even Aruba and Huawei, they have some tricky configurations. With a controller, there is a different configuration. If you wanted to use it as a standalone solution, there is a different configuration as well.
Specifically, Cisco is very bad when it comes to installations. It can take three to seven days to sort out issues, to convert to emails, and to put in a support request, then they will help and everything. Though you will get good support from Cisco support, the process is not good. Aruba is definitely good. Ruckus is the easiest.
We have 4% of our team dedicated to Wi-Fi and Network. We that three engineers, that include me, plus a manager.
What about the implementation team?
As implementors, we are able to help our clients with the initial setup.
What's my experience with pricing, setup cost, and licensing?
After all of the acquisitions and mergers, the pricing has been a bit of a mess. They need to work to fix it.
There are no subscription fees for Ruckus.
What other advice do I have?
We are integrators.
We are using the latest version of the solution.
Laptops and phones, all kinds of wireless devices, are at every office these days. Having a Wi-Fi network is really important. You need it as well to connect to meetings and IoT solutions.
Due to evolving technologies in Wi-Fi, we are now getting more than one GBPS throughput. Even on the LAN, for accessing the applications, having something that can increase or guarantee connectivity is crucial.
Ruckus, as a company, offers an absolute good product. The features they came up with weren't even offered by Cisco. The performance that we were getting made it so that we have replaced Cisco in a number of use cases. However, once support dropped off, we started to shift to Huawei and back to Cisco. We also occasionally work with Aruba.
I'd rate the solution at a nine out of ten. It's the best solution on the market.
However, due to the issues surrounding support, I would not necessarily recommend Ruckus. I'd likely recommend Aruba, which is also quite good. Aruba has very good support. They have very good access points and different models with different licenses. Overall, it is really good.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Presales & Project Engineer at a tech services company with 11-50 employees
The connectivity of the product is amazing.
Pros and Cons
- "The connectivity of the product is amazing."
- "I suggest more controlling features on the controller. The menu of the performance must be improved, as well."
What is our primary use case?
It is helpful with our performance and keeping the client connected with the axis point. The connectivity of the product is amazing.
What is most valuable?
The connectivity is the most valuable feature.
What needs improvement?
I suggest more controlling features on the controller. The menu of the performance must be improved, as well.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
There are no issues with stability of the product.
How is customer service and technical support?
I have not used technical support.
Which other solutions did I evaluate?
We have prior experience with Aruba Wireless.
Disclosure: My company has a business relationship with this vendor other than being a customer: I am a service provider.
DevOps System Engineer at Monash University
A flexible wireless networking solution that is easy to install and manage
Pros and Cons
- "It's easy to install, and the management is flexible."
- "It could be more stable."
What is our primary use case?
We use it as a telecom solution and for the wireless requirements of a government hospital.
What is most valuable?
It's easy to install, and the management is flexible.
What needs improvement?
It could be more stable.
For how long have I used the solution?
I have been using Ruckus Wireless for more than seven years.
What do I think about the stability of the solution?
It's stable most of the time, but sometimes there's an issue with the operating system.
What do I think about the scalability of the solution?
It's a scalable solution. Our biggest project is with the Taipei City Government. We have over 7,000 users at peak time.
How are customer service and technical support?
It's easy to open a case, and the response is also quick.
How was the initial setup?
It was easy to set up and install Ruckus Wireless. The time to install and deploy depends on the size of the project. But for a LAN AP installation, it takes around ten to 15 minutes.
What about the implementation team?
We implemented this solution by ourselves as we're consultants.
What other advice do I have?
I would recommend Ruckus Wireless to new users.
On a scale from one to ten, I would give Ruckus Wireless an eight.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: November 2024
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