Ruckus Wireless Reviews

There is some strain with Ruckus because of various buyouts involving the company used for data centers and the cluster.

I don't have any problems or improvements to suggest for this solution. I would rate it as nine out of ten.

The initial setup is pretty straightforward. Typically, the customer has the know-how to configure and put the products up by themselves. It's a pretty straightforward process.

When we buy this product for our customers, we have noted in the past that this product has an excellent signal.  

Ruckus is a bad solution in general. It's pretty old and outdated.

When the customer wants to change that technology of the AP from the solution of old technology to new technology, they need to change the controller and the AP, and this is the point that tends to break the solution. It's hard to update.

We also work with Cisco and Aruba. We offer all three to our clients and they tend to choose which one they want to work with, or which has the best price point for them.

The initial setup is very easy and most customers handle it themselves. They can do the setup and configuration as it is not overly complex or difficult.

Typically, the client handles the implementation themselves, however, we can assist as necessary.

The customers don't seem to mind the cost of the solution. Typically they decide to go with it based on the cost.

We're partners and resellers. We used to have a relationship with Ruckus, however, it was purchased by Broadcom, and we don't have any business relationship with them.

It's important for us to present to our customer with some options. However, normally, our customers have a specific budget. In this case, we only move with the needs of our customers. In terms of Meraki, Ruckus, Aruba, et cetera, all work fine. We don't have problems. We don't have interference, or need a box reset, or face other kinds of problems.

Overall, I would rate the solution at a three out of ten.

We are primarily using the solution as a third party. Our clients use it.

It's good for low-level usage. 

The coverage is pretty good so far. The bandwidth is also good for the most part.

It's not providing the bandwidth as per its particular description. In my view, in one moment, it reduced one-fourth. 

The controller needs improvement. Sometimes when we are doing certain operations we have trouble. It's something that needs to be looked at. We looked at APM controllers and we find them to be more difficult.

The initial setup is complex.

We have a variety of clients on the solution, and they are different sizes. Some are medium-sized. Others are large enterprise-level organizations.

While the technical support is good, they do charge money if you want to have access to the support itself. That said, we're mostly satisfied with the level of service we are provided. It's not a bad service on offer. 

I do currently use Infinit Wireless Quanta products. I'm also familiar with Ubiquiti Wireless solutions.

The initial setup is not straightforward. It's pretty complex. We found it to be a bit challenging.

The deployment itself takes about two to three hours.

You do need to pay extra for technical support services if you would like to have access to them.

When we first offer Ruckus Wireless to our clients, they ask the price and are a bit shocked. They asked why we chose this when there are other lower options on the market. It's a hard sell sometimes due to the price tag. It's something they need to work on so that they align better with the market and get more competitive.

We are partners. We offer this solution to our clients. 

I personally am not much of a technical person, and therefore it's hard to get into specifics.

On the bandwidth and coverage, I would rate Ruckus at a nine out of ten. However, if we are looking at just pricing, I would rate it at a seven out of ten. Overall, in general, I would rate the solution as a whole at an eight out of ten. We're mostly happy with its capabilities, however, the price makes it a hard sell to clients.

We primarily use the solution for wireless connectivity.

The solution has many innovative features. 

The stability is good.

We find the implementation process simple and straightforward.

The performance and connectivity are good.

Technical support has been really bad since Ruckus was acquired by another company.

The pricing needs to be more clear and licensing could be less expensive. 

We've been using the solution for more than five years. It's been a while. 

The solution is stable. There are no issues with bugs or glitches. It doesn't crash or freeze. It's reliable. 

We have more than ten customers on Ruckus currently.

Since Ruckus was acquired, I have heard that support is not as good. Even as integrators, we couldn't get the support we needed. Therefore, we've started to move away from this product.

We've worked with Cisco, Aruba, and Huawei as well. We have system integrators for all these three solutions. We also have used it in our offices.

As integrators, we have to know how to install it, and about configuration, as well as how to handle portal access and everything. We have to install it in our own organization first before putting it in the customer space. That's why we have the capabilities to implement it and it's not too hard for us.

It was a straightforward installation. Actually, other than Ruckus, all other installations are a little bit tricky. Ruckus was really good when I installed it five years back. Recently, if you go for Cisco or even Aruba and Huawei, they have some tricky configurations. With a controller, there is a different configuration. If you wanted to use it as a standalone solution, there is a different configuration as well.

Specifically, Cisco is very bad when it comes to installations. It can take three to seven days to sort out issues, to convert to emails, and to put in a support request, then they will help and everything. Though you will get good support from Cisco support, the process is not good. Aruba is definitely good. Ruckus is the easiest.

We have 4% of our team dedicated to Wi-Fi and Network. We that three engineers, that include me, plus a manager.

As implementors, we are able to help our clients with the initial setup.

After all of the acquisitions and mergers, the pricing has been a bit of a mess. They need to work to fix it.

There are no subscription fees for Ruckus.

We are integrators.

We are using the latest version of the solution. 

Laptops and phones, all kinds of wireless devices, are at every office these days. Having a Wi-Fi network is really important. You need it as well to connect to meetings and IoT solutions.

Due to evolving technologies in Wi-Fi, we are now getting more than one GBPS throughput. Even on the LAN, for accessing the applications, having something that can increase or guarantee connectivity is crucial.

Ruckus, as a company, offers an absolute good product. The features they came up with weren't even offered by Cisco. The performance that we were getting made it so that we have replaced Cisco in a number of use cases. However, once support dropped off, we started to shift to Huawei and back to Cisco. We also occasionally work with Aruba.

I'd rate the solution at a nine out of ten. It's the best solution on the market.

However, due to the issues surrounding support, I would not necessarily recommend Ruckus. I'd likely recommend Aruba, which is also quite good. Aruba has very good support. They have very good access points and different models with different licenses. Overall, it is really good.

We use it as a telecom solution and for the wireless requirements of a government hospital. 

It's easy to install, and the management is flexible.

It could be more stable. 

I have been using Ruckus Wireless for more than seven years.

It's stable most of the time, but sometimes there's an issue with the operating system.

It's a scalable solution. Our biggest project is with the Taipei City Government. We have over 7,000 users at peak time.

It's easy to open a case, and the response is also quick.

It was easy to set up and install Ruckus Wireless. The time to install and deploy depends on the size of the project. But for a LAN AP installation, it takes around ten to 15 minutes.

We implemented this solution by ourselves as we're consultants. 

I would recommend Ruckus Wireless to new users.

On a scale from one to ten, I would give Ruckus Wireless an eight.

It is helpful with our performance and keeping the client connected with the axis point. The connectivity of the product is amazing. 

The connectivity is the most valuable feature.

I suggest more controlling features on the controller. The menu of the performance must be improved, as well.

There are no issues with stability of the product.

I have not used technical support.

We have prior experience with Aruba Wireless.