Ruckus Wireless Reviews

Our primary use case for the solution is connecting customers easily with access points, which we deploy on-premises.

We are using cloud and Lyft, and it's on directly. We work with Flexi meters.

The product licensing could be improved. We are currently facing some challenges with licensing for one of the customers for RUCKUS Cloud. We have been implementing RUCKUS Wireless for three years. However, two days ago, we activated licenses for 61 devices and 15 automatically, but it is not synced to the RUCKUS Cloud. Hence, we activated it in the cloud and the support portal, but we are not accepted in the RUCKUS Cloud. Additionally, Wireless LAN can be included in a future release.

We have been using the solution for approximately two years.

The solution is stable.

The solution is scalable, and we have approximately 50 users utilizing the solution. I rate it an eight out of ten.

I rate customer service and support a five out of ten.

Neutral

We previously used Aruba, but we chose this solution because of its performance and configuration.

The initial setup is straightforward.

I rate the solution a six out of ten. 

We have an internal network in the house that we use it for. It all has access points all over.

I am familiar with the brand and it works well.

The price could be improved.

I have used the high-end version of Ruckus in my house and we will be using it in my building. We have an outside company to help us with this. 

I have been using it in my house for two or three months.

We are using the latest version.

I have not had any issues with the stability of Ruckus Wireless.

There are six of us in my house that use this solution and we also have an outside guest house that has access.

I have not contacted technical support.

I did not install this solution, we had outside help.

We had an outside company install this solution. They oversee the network in my home.

The price is on the higher end. It's quite expensive, but that is what you get with these types of solutions. When you are dealing with Cisco or Ruckus, it's going to be a higher price.

It's been good so far and I have not experienced any problems.

I would rate Ruckus Wireless a nine out of ten.

I am an independent contractor and I work to set up and maintain wireless network systems. Ruckus Wireless is one of the solutions that I rely on.

I am working with a small school that has a Ruckus wireless system in place to provide service for mobile devices. In that site, we have the main controller and six or seven access points.

The most valuable feature for me is reliability. It works. 

I have had trouble with signal strength and coverage in the school setting, which is in part due to the construction. I have an access point in the hallway and in every classroom.

Having support available that is more compatible with time zones in the United States would be helpful.

I have been using Ruckus wireless for about five years.

I haven't had any issues with the stability of the signal. It either makes the connection or it doesn't.

It is sometimes difficult to reach technical support when you need it. For example, recently I was able to get through to somebody rather quickly when I had to repair a wireless system that had gone down. At other times, it will be five or six hours before somebody returns my call. This can be a problem when I am already at a client site because I can't sit there and charge the client while I was for Ruckus to call me back. However, I have also had the same experience with Cisco.

Quality-wise, the person that I recently dealt with in regards to an RMA was outstanding.

The initial setup is pretty straightforward. Getting improved coverage is often just a matter of moving the devices around.

The school is at a point where they either have to expand their Ruckus system or instead replace it entirely with one from Cisco. However, given the money that they've got invested in Ruckess equipment, I don't know that replacing it is a prudent choice.

In summary, I think that Ruckus is a good product. I'm a fan and I recommend them.

I would rate this solution an eight out of ten.

We are a church with an average weekend attendance of 3000. We use our Ruckus Wireless for our people to access the bible during services, as well as provide online access, etc. We use it daily for our staff of more than 50 users, as well as our Rock RMS Church Management System check-in (which we use iPads and some PCs for - most are WiFi).

There is better security on our internal SSID/VLAN due to the use of Zero-IT.

Zero-IT: It is easier to get people connected to the correct SSID without providing a passphrase.

The interface should be mobile friendly.

We have replaced some EOL access points this past year with newer AC capable devices.

We are a Ruckus Big Dog reseller. We sell and install into small retail shops that want to market their free public WiFi hotspot, manufacturing environments where new obstacles are constantly introduced, offices that need LAN-like WiFi, hotels, and event centers that need high capacity installations with 200-500 people per AP.

It requires very little maintenance (unlike competitive products we have sold) and provides a consistently great WiFi environment.

BeamFlex works great in changing environments by bouncing WiFi signals around obstacles.

They need more products in the lower-end range for smaller clients.

Very stable. We have this in very dense environments (like stadiums and manufacturing floors). The only issue we had is that Apple devices hate band-steering so you should setup separate 2.4Ghz and 5Ghz SSIDs.

No issues with scalability. The product scales very well and eliminates co-channel interference. Very easy to add licenses to the controller to scale larger or add redundant controllers.

Technical support is about a seven out of 10.  Not bad, but not wow. Better than most. We don’t need support often.

• Cisco enterprise - expensive and complicated, more APs needed to cover an area.
• HPE Colubris - unreliable.

Pretty straightforward, if you know what you’re doing with wireless. The only thing that is tricky is understanding that the controller does not get installed on a trunk port (different than most other solutions).

Pricing is very competitive for an enterprise solution. 

Licensing: Always carry the support contract on the controller (not needed on APs).

Just about everything out there. It was between Ruckus and Aerohive, but ultimately, Ruckus BeamFlex performed better with our testing (fewer APs needed, worked around obstacles in changing warehouse environments, supported high density).

It's a very good product, excellent technology that requires fewer access points than competitors, it's easy to manage, and cost competitive (compared with other enterprise WiFi solutions).

Try it by using the virtual controller or the unleashed product (controller equivalent on an AP).

We are an integrator; our function is to sell Ruckus solutions to our clients and to implement the solution for them. It's a good solution for wireless WiFi connectivity.

Our clients are in the hospitality industry and it's been very good at meeting their needs. The WiFi connections are good.

In general, all implementations are standard and pretty straightforward. These implementations typically cover the connection to the corporate network integrated with Microsoft's Active Directory and other services that bring network access to the clients so that it's easy to get onto the internet.

The stability has been good.

We find the solution to be scalable. 

Technical support is responsive and knowledgeable. 

The solution could include more security features. For example, with other solutions, there is a security feature added to connect to the internet. In the case of Ruckus, they don't have any security solution to connect to the internet. Clients want more security, which is why it's important Ruckus begins to think of ways to offer more robust connection options that will help customers feel safer.

Just two weeks ago I implemented a Ruckus Wireless solution for our client. I deal with it regularly. In general, I have about three years of experience with the solution.

The stability is great. It's reliable and the performance is good. There are no bugs or glitches. It doesn't crash or freeze. 

The solution has scaled well. A customer shouldn't have any issues expanding the product.

Technical support has been very good. In any situation where I have had to reach out, they have been quick to respond and my issues were resolved in a timely manner. We are quite satisfied with their level of attention and knowledge. 

The initial implementations have been standard and straightforward. It's not overly complex or difficult.

As integrators, we are able to assist our clients in the initial setup process. 

We are integrator of Ruckus. We offer Ruckus solutions to our clients.

I'm not sure of the exact version number I last installed, however, it was the latest solution that covers smartphones. It had the wireless controller of Ruckus and different equipment covering WiFi 5 and WiFi 6.

I would recommend this solution to others. 

I'd give it a rating of nine out of ten. We've been very pleased with it overall.

We use the solution internally and also help clients set up the product for their companies.

It's a frequency. They will provide the tool and stable wireless frequencies. 

The throughput has been excellent.

The solution does not disconnect, which is extremely helpful, especially when you are working from home. 

The signal, strength-wise, is its most valuable aspect. These frequencies pass through touch one to 200 voltage. The distortion will not affect this product. That's why we suggest it to our clients.

The initial setup is very simple.

We have found the solution to be very stable. It's great in interior and exterior environments.

The scalability is great.

The pricing of the product can be a bit expensive. They should work on making pricing more competitive. 

I've been using the solution since 2015.

It is a stable product. The product is very good and very reliable and functions well in indoor and outdoor settings.

The scalability of the product is quite good.

In my organization, right now, we have 35 workers and we are planning to move our office. There will be 5,200 people there.

We do plan to increase usage.

Technical support could be better. They should also have it so that it's included and you should not have to pay extra for it. 

I'm also familiar with Aruba. Compared to Aruba, the frequency will not disconnect.

We tried Cisco, also, however, we heard that it's not a good product. Price-wise, they're really cheap, however, they are not a better product.

The initial setup is extremely simple and straightforward. It's not overly complex or difficult. Typically, one access point can be deployed in 15 minutes. 

The solution doesn't really need much maintenance. We have used it for seven or eight years without incident. 

Our engineers are able to implement the solution for our clients. We can implement it for ourselves in-house using our team. We can easily mount the materials. 

The product is very expensive. Technical support should also be included in the pricing. 

We tend to deal with yearly licensing renewal fees. We buy packages in bundles and then, every year, we need to pay to renew. 

We are Ruckus partners. We are systems integrators.

I'm not sure which version of the solution we're using at this time. 

I'd rate the solution at a nine out of ten.

We primarily use the solution for internal use for deployments.

I don't have specific metrics that could describe who this solution has improved how the company operates. It just offers better connections for the users.

The product does a very good job of covering specific areas using less equipment than other providers. 

The solution offers better coverage. It offers a better footprint in order to connect with the user.

The possibility to deploy the solution and the configuration of all the equipment through the console makes everything very easy.

The product has good technical support and offers excellent documentation.

In both cases in terms of the latest deployments we initiated, we implemented a new version, which means that in both cases the client deployed a new Wi-Fi infrastructure. As we deployed the solution, it meant that the users had to connect to the network via a patch cord.

The solution needs to have some sort of security offering, like a firewall, for example. Fortinet offers access to security via Wi-Fi controls and a management console. Ruckus does not do this.

I've been using the solution for 20 years. It's been a good two decades of usage. In just the last six months, we've implemented it for two clients.

The stability of the solution is excellent. There aren't issues with glitches. It doesn't crash or freeze. There aren't bugs. It's completely reliable.

The scalability is very, very good. We have no issues expanding as we need to. It's excellent.

We typically work with medium-sized Argentinian companies. In one of the implementations we handled in the past year, the client already wants to increase the coverage of the Wi-Fi network for the next year.

In general, we get good technical support from Ruckus. It's excellent service. In all the cases where we have reported some problems, we receive the answer about how to resolve the problem very quickly. They are extremely responsive and very knowledgeable. We've very happy with their services.

The initial implementation was easy. We had already deployed Ruckus for the client previously, and we were just doing another new deployment. It was very straightforward.

The deployment took about a month due to the fact that we needed the client to deploy the cable network. They had to finish the network before we could really finish our portion of the implementation. In another deployment, for a different client, it only took us two weeks.

The solution is less expensive than, for example, Fortinet, and requires less equipment.

In the first implementation, we did recently, the client decided to implement the Ruckus without any comparison with other solutions.

In the second implementation, we had an evaluation done and we looked at Fortinet. The client decided to implement Ruckus over Fortinet. The decision was mainly based on the different pricing between the two options and the need for access points with Ruckus. With Ruckus, we needed fewer appliances in order to bring the same coverage that Fortinet offered, for example.

We're a partner with Ruckus.

In both of the most recent deployments, we have used the Access Point R320.

Ruckus as a brand is pretty new to the Argentinian market, and therefore, we need to introduce our clients to their offering. We really need to show off the benefits of going with Ruckus over, for example, Fortinet, which is more well known.

Overall, I would rate the solution at a nine out of ten.