Our use case is for public Wifi. I'm a system integrator.
Analyst Programmer at a comms service provider with 1,001-5,000 employees
Robust technology that's easy to configure and user-friendly
Pros and Cons
- "Easy to configure and user-friendly."
- "Lacks some analytics features in the control itself."
What is our primary use case?
What is most valuable?
The product is easy to configure and user-friendly. The technology is very robust.
What needs improvement?
I'd like to see some analytics features in the control itself.
For how long have I used the solution?
I've been using this solution for 10 years.
Buyer's Guide
Ruckus Wireless
December 2024
Learn what your peers think about Ruckus Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
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What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable. If one controller is not sufficient, you can add another.
How are customer service and support?
We have access to technical support and they are generally quite good.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup was very easy, it's just a matter of configuring the access point.
It's recognized by the controller, and when you onboard it on the wireless network everything is done automatically. One access point takes about 10 minutes to deploy. Other than for the software, there is no maintenance required.
What's my experience with pricing, setup cost, and licensing?
Licensing costs are reasonable and we can pay extra for additional support.
What other advice do I have?
I highly recommend this solution and rate it nine out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Solutions Architect at a comms service provider with 11-50 employees
Excellent cloud connectivity, with a single console that can be monitored and managed from any location in the world.
Pros and Cons
- "All IPs can be managed and monitored by the customer from a single console."
- "We would like to see a better licensing model for our customers."
What is our primary use case?
We recently proposed a Ruckus solution using Cisco switches, in our local area. We have a local network for Cisco switches that we can help implement, as well as wireless connectivity that we are proposing. For a better wifi experience, we proposed a Ruckus solution.
What is most valuable?
It has great features.
It also has cloud connectivity. All IPs can be managed and monitored by the customer from a single console. They will also manage and share the various regions' IPs and locations all over the world. However, a single console can be monitored and managed from anywhere in the world.
What needs improvement?
We would like to see a better licensing model for our customers.
For how long have I used the solution?
We have been providing Ruckus Wireless for a couple of months.
What do I think about the scalability of the solution?
Ruckus Wireless is scalable.
We have three or four clients who currently use Ruckus Wireless.
How are customer service and support?
Technical support is fine.
Which solution did I use previously and why did I switch?
We also provide Cisco Catalyst Switches, and Alcatel switches for customers. We are gold partners with Alcatel which is why we work with Alcatel products such as PBX, network switches, and WiFi.
How was the initial setup?
The installation is straightforward.
I can take a week to install.
What's my experience with pricing, setup cost, and licensing?
Commercially Ruckus for its features, its pricing is expensive for the customer. Customers go back and forth with the pricing, but we convince them that it is beneficial to include features.
Licensing is subscription-based.
What other advice do I have?
This solution is provided by a team of three engineers at the upper and management levels.
I would recommend this solution to others who are interested in using it.
I would rateRuckus Wireless an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Buyer's Guide
Ruckus Wireless
December 2024
Learn what your peers think about Ruckus Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
Managing Director at Evenor Info Solutions Pvt Ltd
Stable, great in interior and exterior environments, and offers a strong signal
Pros and Cons
- "The initial setup is very simple."
- "The pricing of the product can be a bit expensive. They should work on making pricing more competitive."
What is our primary use case?
We use the solution internally and also help clients set up the product for their companies.
It's a frequency. They will provide the tool and stable wireless frequencies.
How has it helped my organization?
The throughput has been excellent.
What is most valuable?
The solution does not disconnect, which is extremely helpful, especially when you are working from home.
The signal, strength-wise, is its most valuable aspect. These frequencies pass through touch one to 200 voltage. The distortion will not affect this product. That's why we suggest it to our clients.
The initial setup is very simple.
We have found the solution to be very stable. It's great in interior and exterior environments.
The scalability is great.
What needs improvement?
The pricing of the product can be a bit expensive. They should work on making pricing more competitive.
For how long have I used the solution?
I've been using the solution since 2015.
What do I think about the stability of the solution?
It is a stable product. The product is very good and very reliable and functions well in indoor and outdoor settings.
What do I think about the scalability of the solution?
The scalability of the product is quite good.
In my organization, right now, we have 35 workers and we are planning to move our office. There will be 5,200 people there.
We do plan to increase usage.
How are customer service and support?
Technical support could be better. They should also have it so that it's included and you should not have to pay extra for it.
Which solution did I use previously and why did I switch?
I'm also familiar with Aruba. Compared to Aruba, the frequency will not disconnect.
We tried Cisco, also, however, we heard that it's not a good product. Price-wise, they're really cheap, however, they are not a better product.
How was the initial setup?
The initial setup is extremely simple and straightforward. It's not overly complex or difficult. Typically, one access point can be deployed in 15 minutes.
The solution doesn't really need much maintenance. We have used it for seven or eight years without incident.
What about the implementation team?
Our engineers are able to implement the solution for our clients. We can implement it for ourselves in-house using our team. We can easily mount the materials.
What's my experience with pricing, setup cost, and licensing?
The product is very expensive. Technical support should also be included in the pricing.
We tend to deal with yearly licensing renewal fees. We buy packages in bundles and then, every year, we need to pay to renew.
What other advice do I have?
We are Ruckus partners. We are systems integrators.
I'm not sure which version of the solution we're using at this time.
I'd rate the solution at a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Wireless Network Engineer at a insurance company with 51-200 employees
A wireless solution that is scalable and reliable
Pros and Cons
- "Ruckus Wireless is a valuable solution. It's both scalable and reliable."
- "It would be better if there were more visibility on the cloud. We have some lack of visibility because of wireless interference, and you have to do some troubleshooting for the packet capture. They have a built-in packet capture, and we can monitor the application. You can see all things over the cloud. They also provide an on-premise solution, so they need to improve the on-premise version and ensure an output with more visibility. Live monitoring in a live environment should be good. What is happening with wireless is that the wireless client is not connected due to interference, and there should be a shield zone on their wireless cloud. If they give us more features on both Ruckus Cloud or on-premises, that will be best. Nowadays, security is more important for everyone using wireless technology. If they implement a little bit of reduction and prevention features for some packets on the wireless cloud, some features like web filtering and some prevention for blocking will be good for the network."
What is our primary use case?
We are using Ruckus Wireless for different enterprise networks.
What is most valuable?
Ruckus Wireless is a valuable solution. It's both scalable and reliable.
What needs improvement?
It would be better if there were more visibility on the cloud. We have some lack of visibility because of wireless interference, and you have to do some troubleshooting for the packet capture. They have a built-in packet capture, and we can monitor the application. You can see all things over the cloud. They also provide an on-premise solution, so they need to improve the on-premise version and ensure an output with more visibility.
Live monitoring in a live environment should be good. What is happening with wireless is that the wireless client is not connected due to interference, and there should be a shield zone on their wireless cloud. If they give us more features on both Ruckus Cloud or on-premises, that will be best.
Nowadays, security is more important for everyone using wireless technology. If they implement a little bit of reduction and prevention features for some packets on the wireless cloud, some features like web filtering and some prevention for blocking will be good for the network.
What do I think about the stability of the solution?
It's a reliable solution. There is no issue, and it's reliable. But you need to improve in cloud services because nowadays, more users are coming to the cloud, not on-premises. Because of COVID, we have more users on the cloud. So, a feature for enhancing visibility will be good.
What do I think about the scalability of the solution?
Ruckus Wireless is a scalable solution.
How are customer service and technical support?
Technical support could be better. Ruckus support is a little bit slow compared to others. They take time. They need to improve support at the partner end, customer end, and distributor end.
How was the initial setup?
The initial setup was straightforward.
What about the implementation team?
We're a reseller, and we set up and deploy this solution.
What's my experience with pricing, setup cost, and licensing?
We have a yearly license for our multiple mode 200 or 300 Ruckus Wireless systems. It's a good price.
What other advice do I have?
On a scale from one to ten, I would give Ruckus Wireless an eight.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer:
Ing Preventa (Sales Engineer IBW) at a comms service provider with 201-500 employees
High capacity, good stability, good scalability, and good support
Pros and Cons
- "Its high capacity is the most valuable. It is also very stable. It is way more stable than other platforms."
- "Its security can be improved. It doesn't use Wireless IPS. Therefore, we have to combine WatchGuard that uses a Wireless IPS but is a separate solution. These two solutions work in conjunction. We are using the WatchGuard as a sensor and Wireless IPS, and Ruckus is like a platform that is used for the connectivity of the network."
What is our primary use case?
We are a reseller and integrator. We use this solution when our clients have a lot of users or devices that need to be connected to one IP. We use it for a high capacity of connections.
What is most valuable?
Its high capacity is the most valuable. It is also very stable. It is way more stable than other platforms.
What needs improvement?
Its security can be improved. It doesn't use Wireless IPS. Therefore, we have to combine WatchGuard that uses a Wireless IPS but is a separate solution. These two solutions work in conjunction. We are using the WatchGuard as a sensor and Wireless IPS, and Ruckus is like a platform that is used for the connectivity of the network.
For how long have I used the solution?
I have been using this solution for the last ten years.
What do I think about the stability of the solution?
Its stability is very good. We use the switches, and the switches have more stability than the wireless.
What do I think about the scalability of the solution?
It has good scalability. We can use ten appliances with an AP. We can migrate to the SmartZone or Cloud. You can use the same appliance initially when you are a small business, and you can keep on using it as your business grows. Its scalability is very dynamic as compared to Aruba Instant On, where you have to use different appliances when your company starts to grow.
Most of our clients who are using this solution are small and medium companies. We have a few clients who are large companies.
How are customer service and technical support?
Their technical support is very good. I was recently trying the Zone demonstration of cloud, and they responded to and answered my questions. Their support was agile. They have documentation, manuals, and videos on YouTube.
How was the initial setup?
Its initial setup was easy. If we are using a common line, it is not difficult to deploy Ruckus Wireless.
The deployment duration depends on the size of the company. For a small company, we can deploy this in minutes. For a large company, it can take a lot more time.
What's my experience with pricing, setup cost, and licensing?
Ubiquiti and Aruba Instant On are good for small businesses in terms of cost than Ruckus Wireless.
Which other solutions did I evaluate?
Our clients evaluate Ubiquiti and Aruba Instant On. Both these solutions are designed for small businesses. They are good for small businesses in terms of cost and capabilities. They have very few capabilities as compared to Ruckus Wireless, but they are very good for small businesses. Ruckus Wireless also has a better connection capacity than other brands. Ruckus Wireless is suitable for medium or large companies, and Ubiquiti and Aruba Instant On are suitable for small companies.
What other advice do I have?
I would recommend this solution depending on the needs and the size of the company. For a higher connection capacity, I would recommend Ruckus Wireless. If you don't require a higher capacity, I would recommend Aruba Instant On or Ubiquiti. Ruckus Wireless is suitable for medium or large companies, and Ubiquiti and Aruba Instant On are suitable for small companies.
I would rate Ruckus Wireless a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Senior Technician at Imply IT
Quick installation, stable, and scalable
Pros and Cons
- "The solution manages and updates itself."
- "The price has room for improvement."
What is our primary use case?
We use the solution for our wireless network services.
What is most valuable?
The solution manages and updates itself.
What needs improvement?
The price has room for improvement.
For how long have I used the solution?
I have been using the solution for ten years.
What do I think about the stability of the solution?
I give Ruckus Wireless's stability a ten out of ten.
What do I think about the scalability of the solution?
I give Ruckus Wireless's scalability a ten out of ten. We can install 100 APs before installing more, which is enough for a small business.
Which solution did I use previously and why did I switch?
We also use MikroTik as a cheaper option for customers that can't afford Ruckus.
Configuring MikroTik is more complex compared to Ruckus, where we only need to create an SSID, and the rest is automatically handled in the background.
How was the initial setup?
The initial setup is straightforward. I give the setup a ten out of ten. The deployment takes up to 15 minutes to complete.
What about the implementation team?
The implementation was completed in-house.
What's my experience with pricing, setup cost, and licensing?
The price is high and I give the price a four out of ten.
What other advice do I have?
I give the solution a nine out of ten.
The solution is for small and medium clients.
For customers that can afford Ruckus, it is a great product and I recommend it.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
Technical Support at MayaSoft
Good technical support, and reasonably priced, but Wi-Fi 6 should be included
Pros and Cons
- "Ruckus Wireless provides good coverage."
- "It is extremely difficult to send videos in Ruckus live sessions. Zoom streaming, or using Teams Streaming live sessions to send videos, for example, could be more effective."
What is most valuable?
Ruckus Wireless provides good coverage.
What needs improvement?
The delivery device, and the warranty, need improvement. They offer a three-year warranty.
It takes a long time to return the RMS delivery device.
It is extremely difficult to send videos in Ruckus live sessions. Zoom streaming, or using Teams Streaming live sessions to send videos, for example, could be more effective.
I would like to see Cloud Control, and Wi-Fi 6 added as new features in the next release.
What do I think about the stability of the solution?
Ruckus Wireless is a stable solution.
What do I think about the scalability of the solution?
Ruckus Wireless is scalable.
How are customer service and support?
Ruckus Wireless has very good technical support in Jordan.
Which solution did I use previously and why did I switch?
When compared with Cisco, and Aruba, Ruckus Wireless is less expensive.
Cisco is expensive, and there is no support in Jordan.
What's my experience with pricing, setup cost, and licensing?
It is reasonably priced. I would rate the price a three out of five.
With Wi-Fi 6 the price is more expensive than Aruba Wireless.
What other advice do I have?
Wireless and Devices, use Wi-Fi 6. The 2.4 or the five is in the same range as Aruba.
I would rate Ruckus Wireless a six out of ten. It's a mid-ranged solution that is best suited for medium-sized companies.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer:
Sales Engineer at a tech services company with 11-50 employees
An affordable wireless solution, but integration could be better
Pros and Cons
- "I like the price and its capacity."
- "The initial setup could be more straightforward. It would be better if we could seamlessly integrate security tools like a firewall or IPS with Ruckus Wireless."
What is our primary use case?
My customers use Ruckus Wireless for computing, data transfer, and internet access.
What is most valuable?
I like the price and its capacity.
What needs improvement?
The initial setup could be more straightforward. It would be better if we could seamlessly integrate security tools like a firewall or IPS with Ruckus Wireless.
For how long have I used the solution?
I have been using Ruckus Wireless for almost ten years.
What do I think about the stability of the solution?
Ruckus Wireless is stable.
What do I think about the scalability of the solution?
Ruckus Wireless is scalable.
How was the initial setup?
The initial setup is not straightforward.
What's my experience with pricing, setup cost, and licensing?
Ruckus Wireless pricing is reasonable.
On a scale from one to five, I would give Ruckus Wireless pricing a four.
What other advice do I have?
On a scale from one to ten, I would give Ruckus Wireless a seven.
Although this product is a very good wireless solution and good for my customers over here, I still have to deal with poor integration.
Disclosure: My company has a business relationship with this vendor other than being a customer:
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Updated: December 2024
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