Ruckus Wireless Reviews

This product provides wireless access in our warehouse and the Office and for Guest.

Now ther is no one complaining that have no access ore lost access.

The most valuable feature is the portal. It's easy to find access points and clients.

This product is easy to manage.

It would be helpful  if  the wizard when you are setting up a new access point or a wireless guest network. Could have more sugestion on default. There are too many checkboxes to get it to work.

There should be some ? you could klick on to get a short explanation what it means.

I have been working with Ruckus Wireless for approximately six months. In the past two years ago we alos hade a Ruchkus on prem.

It's very stable. We have not had any issues at all.

It's scalable. We have not had any problems. It's easy to add more users.

We have approximately 90 users in our warehouse.

We have not had the need to contact technical support. The solution has been working.

Previously, we were working with Cisco. It was more complex to manage the Cisco Network and the setup was more complicated. This was the main reason that we switched. 

We decided to go with Ruckus Wireless because it was easier to use and more user-friendly and the price was better.

The initial setup was quite straightforward. It was quite easy to set it up and get it working.

We use a vendor. It was straight forwrad. It was working dicect when we connected our AP.

The price is reasonable. It's better priced than Cisco.

Cisco Meraki and Cisco.

We are using the latest version and it upgrades automatically.

I would rate this solution a nine out of ten.

I am an independent contractor and I work to set up and maintain wireless network systems. Ruckus Wireless is one of the solutions that I rely on.

I am working with a small school that has a Ruckus wireless system in place to provide service for mobile devices. In that site, we have the main controller and six or seven access points.

The most valuable feature for me is reliability. It works. 

I have had trouble with signal strength and coverage in the school setting, which is in part due to the construction. I have an access point in the hallway and in every classroom.

Having support available that is more compatible with time zones in the United States would be helpful.

I have been using Ruckus wireless for about five years.

I haven't had any issues with the stability of the signal. It either makes the connection or it doesn't.

It is sometimes difficult to reach technical support when you need it. For example, recently I was able to get through to somebody rather quickly when I had to repair a wireless system that had gone down. At other times, it will be five or six hours before somebody returns my call. This can be a problem when I am already at a client site because I can't sit there and charge the client while I was for Ruckus to call me back. However, I have also had the same experience with Cisco.

Quality-wise, the person that I recently dealt with in regards to an RMA was outstanding.

The initial setup is pretty straightforward. Getting improved coverage is often just a matter of moving the devices around.

The school is at a point where they either have to expand their Ruckus system or instead replace it entirely with one from Cisco. However, given the money that they've got invested in Ruckess equipment, I don't know that replacing it is a prudent choice.

In summary, I think that Ruckus is a good product. I'm a fan and I recommend them.

I would rate this solution an eight out of ten.

We are a church with an average weekend attendance of 3000. We use our Ruckus Wireless for our people to access the bible during services, as well as provide online access, etc. We use it daily for our staff of more than 50 users, as well as our Rock RMS Church Management System check-in (which we use iPads and some PCs for - most are WiFi).

There is better security on our internal SSID/VLAN due to the use of Zero-IT.

Zero-IT: It is easier to get people connected to the correct SSID without providing a passphrase.

The interface should be mobile friendly.

We have replaced some EOL access points this past year with newer AC capable devices.

We use Ruckus Wireless for hospitality customers, education customers, healthcare customers, banking customers, and public venues.

Ruckus Wireless has a high ROI because it needs fewer access points due to BeamFlex technology, which means less civil work, less cabling, and less licensing. This significantly impacts the total cost of ownership of the project, making it very attractive for investors and increasing the ROI.

The most valuable feature of Ruckus Wireless is the simple interface of the SmartZone platform. This platform is very effective and easy to manage. It does not require experienced employees or IT managers to handle the system. BeamFlex is a part of every Ruckus AP, making it a leader in coverage area compared to other vendors.

The cloud solution is not mature enough.

We have been using Ruckus Wireless for more than twelve years.

The stability of the Ruckus Wireless solution is rated very high.

The solution is very scalable. It works well in very dense environments and provides good coverage.

Customer service and support are somewhat lacking. Sometimes the technical support team is not experienced enough to handle cases effectively. They tend to go in loops when fixing problems and often miss asking crucial questions that could make troubleshooting more efficient. It feels like the support is being outsourced to someone else who is not fully aware of the product.

Neutral

The initial setup is very easy, rated a nine out of ten.

Ruckus Wireless provides a high ROI because fewer access points mean less civil work, less cabling, and less licensing, which lowers the total cost of ownership.

Ruckus Wireless is not cheap, and they have recently increased their prices. However, the product is worth it.

I would recommend Ruckus Wireless to others because it provides stable solutions. The wireless access points are very stable, provide good coverage in dense environments, and have many reasons to be recommended.

The controller is most valuable. Through Ruckus ZoneDirector, we can easily manage the websites and the web.

We are using the R610 or R510 model, and it is good in terms of signals.

They can improve the cloud portion. Other vendors have a cloud controller, and they can provide the same so that we can see everything.

I have been using this solution for eight years.

It is stable.

It is scalable. We have more than 100 users.

They provide quite good support, and for the product, they have a lifetime warranty.

It is very easy. The setup or configuration of a new access point takes only 10 minutes.

Its price is reasonable for me.

It is a good product, and it is very competitive in terms of price.

I would rate it a nine out of ten.

We use it for WiFi in our company.

There can be the same SSID for several devices.

The software should be made more stable.

I have been using this solution for three or four years.

It is better than before.

Its scalability is enough. There are 10 to 20 users per device.

Their support is enough for us.

It was straightforward. The deployment took one week or two weeks.

It was done in-house. We have two people for its maintenance.

I would rate it a nine out of 10.

I work for a small school. In fact, I've worked with two separate schools with different administrations and they both had Ruckus — they both had the same equipment. There's probably one controller and maybe six, seven, eight access points.

We're running teacher PCs, might be about ten PCs on there, and then a bunch of student Chromebooks. We weren't one-to-one at the one school — they had carts they wheeled around. They might have had maybe 40 of them, but now they're one-to-one and they probably have a couple of hundred users — 200 to 300 users on there. The other school's been one-to-one, but it's a smaller school. They probably have a couple of hundred computers on the whole network — Chromebooks. That school's pretty much all Chromebooks.

I have been using this solution for five years.

I haven't heard any complaints about the WiFi equipment at all causing problems. We've had issues with the ISP, not enough bandwidth. At one place, the firewall equipment failed us, but with Ruckus, no complaints on the controllers. It's just been a solid performer for us.

I have very limited experience with support because the vendor takes care of all of that. They're kind of pricey, especially when you look at Ubiquiti. 

Interestingly enough, the vendor who sold us Ruckus is now quoting an upgrade and he's no longer quoting Ruckus, he's going with Ubiquiti. I asked them why they did that, he said "Oh, it's a better value." Maybe Ruckus dropped them and now they're representing Ubiquiti. They have some staff turnover, so we keep seeing new people. And that's the local vendor. I haven't dealt with Ruckus directly at all, so I don't know what the company would provide.

I logged into the system to look at it. That was a number of years ago, so my memory is vague. The only thing I really changed when I looked at it was to set up a separate sub-network for the students. They had a guest network already set up and they already had the staff networks. I set up a student WiFi network to segregate them from the staff.

I'm not the person who really configures them, our vendor did all that. When they first went in, I took a look at the configuration, but I haven't really touched them since then. You can configure them and just leave them to do their thing.

I went in once and set up a guest network — it was pretty straightforward. I didn't even have to look at the manual to do it.

The vendor is responsible for all maintenance-related issues.

With Ubiquiti, there's no annual cost to keep the software upgraded, whereas with Ruckus, you have to pay an annual fee or three-year fee. That makes it a little more pricey.

Ubiquiti is quite a bit cheaper, just on the upfront costs than the Ruckus equipment. I mean the Ubiquiti quote we got, we're not only doing the access points, but we're also doing our switches. If one person is doing Ubiquiti switches and Ubiquiti access points, another vendor's doing Ruckus equipment. We're seeing half the cost with the Ubiquiti equipment. I worked for Ubiquiti on a very small installation where cost was at a premium and they needed to get in as cheap as possible. It worked for them. It was a church. Dropped in about four access points and they were happy.

Overall, on a scale from one to ten, I would give this solution a rating of seven. The cost is the only thing dragging them down.

We have an internal network in the house that we use it for. It all has access points all over.

I am familiar with the brand and it works well.

The price could be improved.

I have used the high-end version of Ruckus in my house and we will be using it in my building. We have an outside company to help us with this. 

I have been using it in my house for two or three months.

We are using the latest version.

I have not had any issues with the stability of Ruckus Wireless.

There are six of us in my house that use this solution and we also have an outside guest house that has access.

I have not contacted technical support.

I did not install this solution, we had outside help.

We had an outside company install this solution. They oversee the network in my home.

The price is on the higher end. It's quite expensive, but that is what you get with these types of solutions. When you are dealing with Cisco or Ruckus, it's going to be a higher price.

It's been good so far and I have not experienced any problems.

I would rate Ruckus Wireless a nine out of ten.