Ruckus Wireless Reviews

We use it for WiFi in our company.

There can be the same SSID for several devices.

The software should be made more stable.

I have been using this solution for three or four years.

It is better than before.

Its scalability is enough. There are 10 to 20 users per device.

Their support is enough for us.

It was straightforward. The deployment took one week or two weeks.

It was done in-house. We have two people for its maintenance.

I would rate it a nine out of 10.

This product provides wireless access in our warehouse and the Office and for Guest.

Now ther is no one complaining that have no access ore lost access.

The most valuable feature is the portal. It's easy to find access points and clients.

This product is easy to manage.

It would be helpful  if  the wizard when you are setting up a new access point or a wireless guest network. Could have more sugestion on default. There are too many checkboxes to get it to work.

There should be some ? you could klick on to get a short explanation what it means.

I have been working with Ruckus Wireless for approximately six months. In the past two years ago we alos hade a Ruchkus on prem.

It's very stable. We have not had any issues at all.

It's scalable. We have not had any problems. It's easy to add more users.

We have approximately 90 users in our warehouse.

We have not had the need to contact technical support. The solution has been working.

Previously, we were working with Cisco. It was more complex to manage the Cisco Network and the setup was more complicated. This was the main reason that we switched. 

We decided to go with Ruckus Wireless because it was easier to use and more user-friendly and the price was better.

The initial setup was quite straightforward. It was quite easy to set it up and get it working.

We use a vendor. It was straight forwrad. It was working dicect when we connected our AP.

The price is reasonable. It's better priced than Cisco.

Cisco Meraki and Cisco.

We are using the latest version and it upgrades automatically.

I would rate this solution a nine out of ten.

The smart antenna is very good. The Ruckus equipment includes an array of antennas that move the radiation pattern in the direction that is more demanding of the service. Now, it's a standard in the new access points of almost all the vendors, but in some cases it's not enough. With Ruckus, you have very good performance, and the smart antennae is the key feature to deliver that kind of performance.

The cost could be improved.

Ruckus is a little bit complicated. They weren't using the cloud at the beginning. Later, they included a cloud platform, so it became an easier deployment.

Ruckus is more expensive than Meraki, but the performance moves in parallel with the cost.

If you want to deliver a very good and reliable network, don't introduce Meraki. I would go with Ruckus.

I would rate Ruckus as nine out of ten.

We use Ruckus Wireless for hospitality customers, education customers, healthcare customers, banking customers, and public venues.

Ruckus Wireless has a high ROI because it needs fewer access points due to BeamFlex technology, which means less civil work, less cabling, and less licensing. This significantly impacts the total cost of ownership of the project, making it very attractive for investors and increasing the ROI.

The most valuable feature of Ruckus Wireless is the simple interface of the SmartZone platform. This platform is very effective and easy to manage. It does not require experienced employees or IT managers to handle the system. BeamFlex is a part of every Ruckus AP, making it a leader in coverage area compared to other vendors.

The cloud solution is not mature enough.

We have been using Ruckus Wireless for more than twelve years.

The stability of the Ruckus Wireless solution is rated very high.

The solution is very scalable. It works well in very dense environments and provides good coverage.

Customer service and support are somewhat lacking. Sometimes the technical support team is not experienced enough to handle cases effectively. They tend to go in loops when fixing problems and often miss asking crucial questions that could make troubleshooting more efficient. It feels like the support is being outsourced to someone else who is not fully aware of the product.

Neutral

The initial setup is very easy, rated a nine out of ten.

Ruckus Wireless provides a high ROI because fewer access points mean less civil work, less cabling, and less licensing, which lowers the total cost of ownership.

Ruckus Wireless is not cheap, and they have recently increased their prices. However, the product is worth it.

I would recommend Ruckus Wireless to others because it provides stable solutions. The wireless access points are very stable, provide good coverage in dense environments, and have many reasons to be recommended.

We primarily use the solution for our roaming users with laptops. 

The connectivity is good. It's fine for my users and me. 

It's stable. 

Scalability is good.

Users often see a very good ROI.

Technical support is helpful and responsive.

For the most part, we haven't had any complaints about its capabilities. 

It could be cheaper. 

The setup can be quite complex. 

We've been using the solution for eight years. 

It is stable and reliable. There are no bugs or glitches, and it doesn't crash or freeze. 

Only administrators have access to the actual solution. We have 120 end-users.

It is a scalable solution. Expansion is not an issue. 

We do not plan to increase usage at this time. 

Technical support is very nice. They are helpful and responsive. We are very satisfied with the level of service we get. 

Positive

Depending on the setup or configuration, the implementation can be complex. Some access configurations can be difficult. 

If an engineer is familiar with the product and knows the requirements, they can deploy the product in a matter of minutes. Only a few would be required during setup.

We handled the deployment in-house. We also maintain the product in-house. 

We have seen a positive ROI. I'd rate it nine out of ten. 

The solution is very expensive. I'd rate it eight out of ten in terms of expense.

You can procure the devices, however, then you must consider support. You do have to buy support contracts. If you go for a controller, then you have to buy the support.

I'd recommend the solution. Product-wise, it is very good; however, cost-wise, it is expensive. 

I sell this solution to customers so that they can achieve their wired and wireless networking equipment and software tools to meet their needs. We are a networking company that focuses entirely on network solutions, such as switching, switch Layer 2, 3, Wi-Fi allowing access points, cloud and software products to mobile carriers, broadband service providers, and corporate enterprises. I sell to the hospitality industry. 

The BeamFlex Adaptive Antenna Technology feature allows the client user to have a more reliable throughput and connectivity for their daily access point usage. This provides clients with a good continuous signal. There are no throughput issues with their WiFi connectivity. Their WiFi is quite stable now. If a client wants to connect to the internet or set up a LAN over the wireless network, everything runs well for them.

The most valuable feature is the signature feature from Ruckus; the feature is called the BeamFlex. BeamFlex adaptive antenna technology takes a more adaptable approach allowing the access point to continually sense and optimize for its environment. The signals can be sent in a particular predetermined direction as desired. The technology allows for electrically manipulated antenna properties creating optimal antenna patterns for each device with which they communicated: the signal is focused, where the user is positioning. 

The biggest adjustment improvement will come from a price adjustment because the price is quite high; it feels like premium pricing. I suggest shaving off 10 percent to 20 percent. That would help grow users and increase the number of clients.

I'd also like to see some sort of product costing and billing ability. Because not all of the users have their own producer version. We can take care of this on our end. Once we are able to bill clients for this service I think deployment will potentially go smoother.

The solution is very stable. I've been quite impressed because the product is really, really good on the CLT among other things. The tool responds very well during deployment and it's adaptability is excellent when it's being used.

I'm quite impressed with the scalability. The solution can be deployed from a single SMB protocol dialect to a large number of users. The functionality is especially impressive when you have thousands of end users that you need to deploy to and the tool can support that level of functionality. It really doesn't matter the size of the enterprise from small, to medium, and large organizations the tool is equipped to handle them all.

Just as an example of the scalability of this product Google here in Indonesia used this solution to provide WiFi in remote locations. Last year the Asian Games were held here and several stadiums used this tool as their access point. 

Technical support is also great. They have a portal and you can ask for open tickets. They offer a lot of options there and they also have a service provider here in Indonesia so you can meet the Principal. You are able to ask them directly or you can even direct them to your user. The support is quite good.

Our clients used several brands prior to making the change such as Cisco, HP network, and Dell EMC network as well. They changed to Ruckus because they didn't feel satisfied with the product they were currently using. The majority of the problems stemmed from access point issues; the access point offer through these brands wasn't adaptable and compatible with their needs.

The initial setup was quite straightforward. There is an initial need to arrange a lot of the setup on the user side such as setting up the controller and setting up the access point, but all in all, things are straightforward. 

Deployment depends largely on project size. If you are talking about a small office, using ten to twenty access points could take between one to two weeks. We provide the initial setup, then we set up the controller and all the access points. When the unit is in place that's it for us on the client end. The only thing left is to set up the back end; the controller to connect to the user's network.

The work is managed by engineers and technicians.

I've used serval integrators for deploying the solution. I used one of the best integrators here in the nation called GIF. They are the biggest integrator solution partner for hospitality in South East Asia. I can recommend them.

The pricing is quite expensive. If you were to compare the solution, license, and pricing with another brand, I think Ruckus still have the most competitive pricing cost per feature rate among them all. For instance, drawing comparisons with similar products offered through HP or Dell EMC, Ruckus' price reasonable.

The licensing is great; it's more flexible than the other brands as well. For example, we can buy the license for upgrading the controller on an as needed basis. The other brands don't offer this option.

Before settling on Ruckus we evaluated every big tender. One of our main competitors is the HP network, as well as Cisco. 

The setup is straightforward. Our company goes to the client's location. We set up the POC for the client. Then we pass the throughput so that our access point can communicate with the provider and in with the POC, we can tell the access point through Ruckus is preferential.

I recommend finding a good system integration partner to assist with the job. If you don't, the strategy for deployment becomes confusing and the result can be disappointing.

I rate this product a strong 9 out of 10! The product is excellent, the support is very good, the hardware is good, and the software powering the hardware is also very good.

The solution is used for public Wi-Fi. The Wi-Fi solution provides internet connectivity in the public platform.

The tool needs to incorporate training. Also, it needs to improve the range of coverage.

I have been using the solution for five to seven years.

The solution is very stable.

The tool is scalable. We have over 300 users for the solution. We plan to increase the number of users.

The tool’s technical support is good.

The number of people required for the tool’s deployment depends on the circumstances.

The tool is a good investment.

The tool’s pricing is competitive with other alternative solutions’ pricing.

I would rate the solution an eight out of ten. I would definitely recommend the solution. It's a robust solution that can help people to achieve their goals. You need to be properly trained to use it. The product brand can grow with online training and certification.

Our primary use case for the solution is connecting customers easily with access points, which we deploy on-premises.

We are using cloud and Lyft, and it's on directly. We work with Flexi meters.

The product licensing could be improved. We are currently facing some challenges with licensing for one of the customers for RUCKUS Cloud. We have been implementing RUCKUS Wireless for three years. However, two days ago, we activated licenses for 61 devices and 15 automatically, but it is not synced to the RUCKUS Cloud. Hence, we activated it in the cloud and the support portal, but we are not accepted in the RUCKUS Cloud. Additionally, Wireless LAN can be included in a future release.

We have been using the solution for approximately two years.

The solution is stable.

The solution is scalable, and we have approximately 50 users utilizing the solution. I rate it an eight out of ten.

I rate customer service and support a five out of ten.

Neutral

We previously used Aruba, but we chose this solution because of its performance and configuration.

The initial setup is straightforward.

I rate the solution a six out of ten.