We primarily use the solution for our roaming users with laptops.
System engineer at Colourtex Ind Ltd
Good ROI, good reliability, and capable of expansion
Pros and Cons
- "It's stable."
- "It could be cheaper."
What is our primary use case?
What is most valuable?
The connectivity is good. It's fine for my users and me.
It's stable.
Scalability is good.
Users often see a very good ROI.
Technical support is helpful and responsive.
What needs improvement?
For the most part, we haven't had any complaints about its capabilities.
It could be cheaper.
The setup can be quite complex.
For how long have I used the solution?
We've been using the solution for eight years.
Buyer's Guide
Ruckus Wireless
April 2025

Learn what your peers think about Ruckus Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
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What do I think about the stability of the solution?
It is stable and reliable. There are no bugs or glitches, and it doesn't crash or freeze.
What do I think about the scalability of the solution?
Only administrators have access to the actual solution. We have 120 end-users.
It is a scalable solution. Expansion is not an issue.
We do not plan to increase usage at this time.
How are customer service and support?
Technical support is very nice. They are helpful and responsive. We are very satisfied with the level of service we get.
How would you rate customer service and support?
Positive
How was the initial setup?
Depending on the setup or configuration, the implementation can be complex. Some access configurations can be difficult.
If an engineer is familiar with the product and knows the requirements, they can deploy the product in a matter of minutes. Only a few would be required during setup.
What about the implementation team?
We handled the deployment in-house. We also maintain the product in-house.
What was our ROI?
We have seen a positive ROI. I'd rate it nine out of ten.
What's my experience with pricing, setup cost, and licensing?
The solution is very expensive. I'd rate it eight out of ten in terms of expense.
You can procure the devices, however, then you must consider support. You do have to buy support contracts. If you go for a controller, then you have to buy the support.
What other advice do I have?
I'd recommend the solution. Product-wise, it is very good; however, cost-wise, it is expensive.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Owner at SmartBiz Incubated LLP
High performance, efficient, and signal reliable
Pros and Cons
- "The most valuable feature of Ruckus Wireless is its exceptional performance and reliability. The signal is highly reliable. We have not received a single complaint in the past year, which is a marked improvement from our prior equipment."
- "The solution is sensitive with reference to power fluctuations. This sensitivity should be improved. Additionally, the solution should have more security features integrated."
What is our primary use case?
I am using Ruckus Wireless for networking. Our company provides an e-commerce platform, which includes a workspace. We have a franchise in Pakistan that enables e-commerce. Currently, we have 70 access points on one floor and 40 on another floor, and we do not anticipate any issues with the network.
We are using the standard model.
How has it helped my organization?
We have three networks and a network distribution panel. Ruckus Wireless has benefited us by overseeing our access points, and seamlessly transferring connectivity between the backup systems and the main access points. This management system operates effectively, allowing us to consistently upload and download with a workload of 30/40 Mbps. Our security solutions also require a 30 Mbps connection.
What is most valuable?
The most valuable feature of Ruckus Wireless is its exceptional performance and reliability. The signal is highly reliable. We have not received a single complaint in the past year, which is a marked improvement from our prior equipment.
What needs improvement?
The solution is sensitive with reference to power fluctuations. This sensitivity should be improved. Additionally, the solution should have more security features integrated.
For how long have I used the solution?
I have been using Ruckus Wireless for approximately one year.
What do I think about the stability of the solution?
Ruckus Wireless is a reliable and stable solution.
What do I think about the scalability of the solution?
We have a total of 95 users spread across two floors and the Ruckus Wireless system has been managing everything smoothly and efficiently.
The solution is scalable. If you want to expand the network, you only need to add access points.
How are customer service and support?
I have not used the support from Ruckus Wireless.
Which solution did I use previously and why did I switch?
After conducting a comprehensive market analysis, our team arrived at the conclusion that Ruckus Wireless was the optimal solution for our commercial needs. The level of consistency demonstrated by Ruckus Wireless was unparalleled and thus, we made the decision to transition from our old solution to their offering.
How was the initial setup?
The initial setup of Ruckus Wireless was simple. The deployment didn't take long. Each one took us a day to complete.
When deploying the solution, there were several steps involved. Initially, we faced some delays due to the requirement of certain civil works, such as the installation of network cables, switches, and related equipment. This process took us a longer, approximately a week to complete, but with the help of a highly skilled and professional team of engineers, we were able to manage it effectively. In total, the entire deployment process took approximately two weeks to complete and wasn't too challenging to manage, considering the expertise of our team members.
I rate the initial setup of Ruckus Wireless an eight out of ten.
What about the implementation team?
We have third-party engineers help us with the implementation of the solution. We used one network manager and two assistants from our team. A total of five people were involved in the process.
What was our ROI?
As a highly qualified individual, the investment in Ruckus Wireless is not only beneficial but also well-justified in terms of its cost. By utilizing this investment, I have been able to significantly reduce my expenses as I no longer need to repeatedly call on an engineer for support. This has been a cost-saving measure for me and I am extremely satisfied with the outcome.
What's my experience with pricing, setup cost, and licensing?
The price of Ruckus Wireless is more expensive than other options.
I rate the price of Ruckus Wireless a six out of ten.
Which other solutions did I evaluate?
We evaluated other options before choosing Ruckus Wireless.
What other advice do I have?
The maintenance of the solution is simple.
My advice to others is the solution is consistent, efficient, and easy to install.
I rate Ruckus Wireless an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Ruckus Wireless
April 2025

Learn what your peers think about Ruckus Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
849,190 professionals have used our research since 2012.
Assistant IT Manager at Fraser
Has reasonable price, lifetime warranty, and good signal strength
Pros and Cons
- "The controller is most valuable. Through Ruckus ZoneDirector, we can easily manage the websites and the web."
- "They can improve the cloud portion. Other vendors have a cloud controller, and they can provide the same so that we can see everything."
What is most valuable?
The controller is most valuable. Through Ruckus ZoneDirector, we can easily manage the websites and the web.
We are using the R610 or R510 model, and it is good in terms of signals.
What needs improvement?
They can improve the cloud portion. Other vendors have a cloud controller, and they can provide the same so that we can see everything.
For how long have I used the solution?
I have been using this solution for eight years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is scalable. We have more than 100 users.
How are customer service and support?
They provide quite good support, and for the product, they have a lifetime warranty.
How was the initial setup?
It is very easy. The setup or configuration of a new access point takes only 10 minutes.
What's my experience with pricing, setup cost, and licensing?
Its price is reasonable for me.
What other advice do I have?
It is a good product, and it is very competitive in terms of price.
I would rate it a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
student at Westcon
Adaptive Antenna Technology Provides Enhanced Wireless Connectivity
Pros and Cons
- "The most valuable feature is the signature feature from Ruckus; the feature is called the BeamFlex. BeamFlex adaptive antenna technology takes a more adaptable approach allowing the access point to continually sense and optimize for its environment. The signals can be sent in a particular predetermined direction as desired. The technology allows for electrically manipulated antenna properties creating optimal antenna patterns for each device with which they communicated: the signal is focused, where the user is positioning."
- "The biggest adjustment improvement will come from a price adjustment because the price is quite high; it feels like premium pricing. I suggest shaving off 10 percent to 20 percent. That would help grow users and increase the number of clients."
What is our primary use case?
I sell this solution to customers so that they can achieve their wired and wireless networking equipment and software tools to meet their needs. We are a networking company that focuses entirely on network solutions, such as switching, switch Layer 2, 3, Wi-Fi allowing access points, cloud and software products to mobile carriers, broadband service providers, and corporate enterprises. I sell to the hospitality industry.
How has it helped my organization?
The BeamFlex Adaptive Antenna Technology feature allows the client user to have a more reliable throughput and connectivity for their daily access point usage. This provides clients with a good continuous signal. There are no throughput issues with their WiFi connectivity. Their WiFi is quite stable now. If a client wants to connect to the internet or set up a LAN over the wireless network, everything runs well for them.
What is most valuable?
The most valuable feature is the signature feature from Ruckus; the feature is called the BeamFlex. BeamFlex adaptive antenna technology takes a more adaptable approach allowing the access point to continually sense and optimize for its environment. The signals can be sent in a particular predetermined direction as desired. The technology allows for electrically manipulated antenna properties creating optimal antenna patterns for each device with which they communicated: the signal is focused, where the user is positioning.
What needs improvement?
The biggest adjustment improvement will come from a price adjustment because the price is quite high; it feels like premium pricing. I suggest shaving off 10 percent to 20 percent. That would help grow users and increase the number of clients.
I'd also like to see some sort of product costing and billing ability. Because not all of the users have their own producer version. We can take care of this on our end. Once we are able to bill clients for this service I think deployment will potentially go smoother.
For how long have I used the solution?
Three to five years.
What do I think about the stability of the solution?
The solution is very stable. I've been quite impressed because the product is really, really good on the CLT among other things. The tool responds very well during deployment and it's adaptability is excellent when it's being used.
What do I think about the scalability of the solution?
I'm quite impressed with the scalability. The solution can be deployed from a single SMB protocol dialect to a large number of users. The functionality is especially impressive when you have thousands of end users that you need to deploy to and the tool can support that level of functionality. It really doesn't matter the size of the enterprise from small, to medium, and large organizations the tool is equipped to handle them all.
Just as an example of the scalability of this product Google here in Indonesia used this solution to provide WiFi in remote locations. Last year the Asian Games were held here and several stadiums used this tool as their access point.
How are customer service and technical support?
Technical support is also great. They have a portal and you can ask for open tickets. They offer a lot of options there and they also have a service provider here in Indonesia so you can meet the Principal. You are able to ask them directly or you can even direct them to your user. The support is quite good.
Which solution did I use previously and why did I switch?
Our clients used several brands prior to making the change such as Cisco, HP network, and Dell EMC network as well. They changed to Ruckus because they didn't feel satisfied with the product they were currently using. The majority of the problems stemmed from access point issues; the access point offer through these brands wasn't adaptable and compatible with their needs.
How was the initial setup?
The initial setup was quite straightforward. There is an initial need to arrange a lot of the setup on the user side such as setting up the controller and setting up the access point, but all in all, things are straightforward.
Deployment depends largely on project size. If you are talking about a small office, using ten to twenty access points could take between one to two weeks. We provide the initial setup, then we set up the controller and all the access points. When the unit is in place that's it for us on the client end. The only thing left is to set up the back end; the controller to connect to the user's network.
The work is managed by engineers and technicians.
What about the implementation team?
I've used serval integrators for deploying the solution. I used one of the best integrators here in the nation called GIF. They are the biggest integrator solution partner for hospitality in South East Asia. I can recommend them.
What's my experience with pricing, setup cost, and licensing?
The pricing is quite expensive. If you were to compare the solution, license, and pricing with another brand, I think Ruckus still have the most competitive pricing cost per feature rate among them all. For instance, drawing comparisons with similar products offered through HP or Dell EMC, Ruckus' price reasonable.
The licensing is great; it's more flexible than the other brands as well. For example, we can buy the license for upgrading the controller on an as needed basis. The other brands don't offer this option.
Which other solutions did I evaluate?
Before settling on Ruckus we evaluated every big tender. One of our main competitors is the HP network, as well as Cisco.
What other advice do I have?
The setup is straightforward. Our company goes to the client's location. We set up the POC for the client. Then we pass the throughput so that our access point can communicate with the provider and in with the POC, we can tell the access point through Ruckus is preferential.
I recommend finding a good system integration partner to assist with the job. If you don't, the strategy for deployment becomes confusing and the result can be disappointing.
I rate this product a strong 9 out of 10! The product is excellent, the support is very good, the hardware is good, and the software powering the hardware is also very good.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Professional Engineer at Telone Zimbabwe (Pvt) Ltd
A robust solution that can help people to achieve their goals
Pros and Cons
- "The solution is used for public Wi-Fi. The Wi-Fi solution provides internet connectivity in the public platform."
- "The tool needs to incorporate training. Also, it needs to improve the range of coverage."
What is our primary use case?
The solution is used for public Wi-Fi. The Wi-Fi solution provides internet connectivity in the public platform.
What needs improvement?
The tool needs to incorporate training. Also, it needs to improve the range of coverage.
For how long have I used the solution?
I have been using the solution for five to seven years.
What do I think about the stability of the solution?
The solution is very stable.
What do I think about the scalability of the solution?
The tool is scalable. We have over 300 users for the solution. We plan to increase the number of users.
How are customer service and support?
The tool’s technical support is good.
How was the initial setup?
The number of people required for the tool’s deployment depends on the circumstances.
What was our ROI?
The tool is a good investment.
What's my experience with pricing, setup cost, and licensing?
The tool’s pricing is competitive with other alternative solutions’ pricing.
What other advice do I have?
I would rate the solution an eight out of ten. I would definitely recommend the solution. It's a robust solution that can help people to achieve their goals. You need to be properly trained to use it. The product brand can grow with online training and certification.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technical support engineer at VNextGen
Easily connects customers with access points, but the product licensing could be better
Pros and Cons
- "The initial setup is straightforward."
- "The product licensing could be improved."
What is our primary use case?
Our primary use case for the solution is connecting customers easily with access points, which we deploy on-premises.
What is most valuable?
We are using cloud and Lyft, and it's on directly. We work with Flexi meters.
What needs improvement?
The product licensing could be improved. We are currently facing some challenges with licensing for one of the customers for RUCKUS Cloud. We have been implementing RUCKUS Wireless for three years. However, two days ago, we activated licenses for 61 devices and 15 automatically, but it is not synced to the RUCKUS Cloud. Hence, we activated it in the cloud and the support portal, but we are not accepted in the RUCKUS Cloud. Additionally, Wireless LAN can be included in a future release.
For how long have I used the solution?
We have been using the solution for approximately two years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable, and we have approximately 50 users utilizing the solution. I rate it an eight out of ten.
How are customer service and support?
I rate customer service and support a five out of ten.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We previously used Aruba, but we chose this solution because of its performance and configuration.
How was the initial setup?
The initial setup is straightforward.
What other advice do I have?
I rate the solution a six out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Product Manager at voxtelecom
Analytics is the most valuable feature from my perspective
Pros and Cons
- "I'm not on the technical side, so I personally haven't configured Ruckus Wireless. We've got some staff that manages that for us. But if I had to say a most valuable feature from my perspective, it would maybe be Ruckus Analytics."
- "In the last year, there's been a significant price jump, but I think Ruckus Wireless is still a good value for the money."
What is most valuable?
I'm not on the technical side, I would say one of the most valuable features from my perspective is Ruckus Analytics.
What needs improvement?
Ruckus Wireless already has mesh networking. I look forward to see how stable the WiFi 6 mesh is compared to a cabling solution of access points.
Which solution did I use previously and why did I switch?
Ruckus is the first high end enterprise grade Wi-Fi product I have been this actively involved with. Our company also engages with Aruba, however, we have not deployed as many Aruba solutions lately.
How was the initial setup?
Setting up Ruckus Wireless is probably quite intuitive. I haven't set it up myself, but it looks forgiving from what I've seen.
What's my experience with pricing, setup cost, and licensing?
In the last year, there's been a significant price jump, but I think Ruckus Wireless products are good value for the money. You get quality products at a reasonable price.
What other advice do I have?
I rate Ruckus Wireless 10 out of 10. Overall, we are very satisfied with Ruckus support and hardware.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Executive Director at a non-profit with 1-10 employees
A familiar brand that is reliable and I haven't experienced any problems with it
Pros and Cons
- "I am familiar with the brand and it works well."
- "The price could be improved."
What is our primary use case?
We have an internal network in the house that we use it for. It all has access points all over.
What is most valuable?
I am familiar with the brand and it works well.
What needs improvement?
The price could be improved.
For how long have I used the solution?
I have used the high-end version of Ruckus in my house and we will be using it in my building. We have an outside company to help us with this.
I have been using it in my house for two or three months.
We are using the latest version.
What do I think about the stability of the solution?
I have not had any issues with the stability of Ruckus Wireless.
What do I think about the scalability of the solution?
There are six of us in my house that use this solution and we also have an outside guest house that has access.
How are customer service and technical support?
I have not contacted technical support.
How was the initial setup?
I did not install this solution, we had outside help.
What about the implementation team?
We had an outside company install this solution. They oversee the network in my home.
What's my experience with pricing, setup cost, and licensing?
The price is on the higher end. It's quite expensive, but that is what you get with these types of solutions. When you are dealing with Cisco or Ruckus, it's going to be a higher price.
What other advice do I have?
It's been good so far and I have not experienced any problems.
I would rate Ruckus Wireless a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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