Ruckus Wireless Reviews

We use Ruckus Wireless for hospitality customers, education customers, healthcare customers, banking customers, and public venues.

Ruckus Wireless has a high ROI because it needs fewer access points due to BeamFlex technology, which means less civil work, less cabling, and less licensing. This significantly impacts the total cost of ownership of the project, making it very attractive for investors and increasing the ROI.

The most valuable feature of Ruckus Wireless is the simple interface of the SmartZone platform. This platform is very effective and easy to manage. It does not require experienced employees or IT managers to handle the system. BeamFlex is a part of every Ruckus AP, making it a leader in coverage area compared to other vendors.

The cloud solution is not mature enough.

We have been using Ruckus Wireless for more than twelve years.

The stability of the Ruckus Wireless solution is rated very high.

The solution is very scalable. It works well in very dense environments and provides good coverage.

Customer service and support are somewhat lacking. Sometimes the technical support team is not experienced enough to handle cases effectively. They tend to go in loops when fixing problems and often miss asking crucial questions that could make troubleshooting more efficient. It feels like the support is being outsourced to someone else who is not fully aware of the product.

The initial setup is very easy, rated a nine out of ten.

Ruckus Wireless provides a high ROI because fewer access points mean less civil work, less cabling, and less licensing, which lowers the total cost of ownership.

Ruckus Wireless is not cheap, and they have recently increased their prices. However, the product is worth it.

I would recommend Ruckus Wireless to others because it provides stable solutions. The wireless access points are very stable, provide good coverage in dense environments, and have many reasons to be recommended.

The solution is used for public Wi-Fi. The Wi-Fi solution provides internet connectivity in the public platform.

The tool needs to incorporate training. Also, it needs to improve the range of coverage.

I have been using the solution for five to seven years.

The solution is very stable.

The tool is scalable. We have over 300 users for the solution. We plan to increase the number of users.

The tool’s technical support is good.

The number of people required for the tool’s deployment depends on the circumstances.

The tool is a good investment.

The tool’s pricing is competitive with other alternative solutions’ pricing.

I would rate the solution an eight out of ten. I would definitely recommend the solution. It's a robust solution that can help people to achieve their goals. You need to be properly trained to use it. The product brand can grow with online training and certification.

We use the solution for our wireless network services.

The solution manages and updates itself.

The price has room for improvement.

I have been using the solution for ten years.

I give Ruckus Wireless's stability a ten out of ten.

I give Ruckus Wireless's scalability a ten out of ten. We can install 100 APs before installing more, which is enough for a small business.

We also use MikroTik as a cheaper option for customers that can't afford Ruckus. 

Configuring MikroTik is more complex compared to Ruckus, where we only need to create an SSID, and the rest is automatically handled in the background.

The initial setup is straightforward. I give the setup a ten out of ten. The deployment takes up to 15 minutes to complete.

The implementation was completed in-house.

The price is high and I give the price a four out of ten.

I give the solution a nine out of ten.

The solution is for small and medium clients.

For customers that can afford Ruckus, it is a great product and I recommend it.

Our use case is for public Wifi. I'm a system integrator. 

The product is easy to configure and user-friendly. The technology is very robust. 

I'd like to see some analytics features in the control itself. 

I've been using this solution for 10 years. 

The solution is stable. 

The solution is scalable. If one controller is not sufficient, you can add another.

We have access to technical support and they are generally quite good. 

Positive

The initial setup was very easy, it's just a matter of configuring the access point. 
It's recognized by the controller, and when you onboard it on the wireless network everything is done automatically. One access point takes about 10 minutes to deploy. Other than for the software, there is no maintenance required. 

Licensing costs are reasonable and we can pay extra for additional support. 

I highly recommend this solution and rate it nine out of 10. 

The smart antenna is very good. The Ruckus equipment includes an array of antennas that move the radiation pattern in the direction that is more demanding of the service. Now, it's a standard in the new access points of almost all the vendors, but in some cases it's not enough. With Ruckus, you have very good performance, and the smart antennae is the key feature to deliver that kind of performance.

The cost could be improved.

Ruckus is a little bit complicated. They weren't using the cloud at the beginning. Later, they included a cloud platform, so it became an easier deployment.

Ruckus is more expensive than Meraki, but the performance moves in parallel with the cost.

If you want to deliver a very good and reliable network, don't introduce Meraki. I would go with Ruckus.

I would rate Ruckus as nine out of ten.

Ruckus is very useful with hospitality. Actually, it's unique when it comes to hospitality and education, and high-use environments.

The solution is very easy to use. 

The stability is great. It's a very stable product and is very good at hospitality integration. The cloud path solution for education is very helpful. When it comes to onboarding students and employees to the system, it's easy.

The product can scale. 

Support is helpful. 

Users get a good ROI. 

The development time is slow. It takes a very long time to get new features. That said, when upgrades do come, it's quite stable. It would be nice, however, to get more frequent updates. 

The cloud system from Ruckus is not mature enough just yet. They need a better cloud controller. 

I've been using the solution for about 12 years. 

The solution is very stable and reliable. There are no bugs or glitches, and it doesn't crash or freeze. 

The scalability is great. I'd rate it nine out of ten in terms of the ability to expand as needed. 

We have more than 40 clients using the product right now. 

Technical support is quite helpful. They keep track of tickets quite well.

The deployments are fast. It takes a maximum of one hour to deploy an on-premises version and less than 30 minutes if you are deploying to the cloud. 

You only need one or two people to manage the deployment and maintenance of the solution. The implementation typically requires a network engineer. 

We are a systems integrator. We are able to deploy the solution easily ourselves. 

We've seen a very good ROI. I'd rate the ability to achieve ROI nine out of ten. 

On-premises deployments have perpetual licensing. Cloud licenses offer a yearly subscription. 

We're integrators. 

We can use on-premises and cloud deployments. 

I'd recommend the solution to others, however, it depends on the size of the network. They have multiple models of access points and switches, so whether this product would be ideal or not depends on the sizing.

Overall, I would rate the solution eight out of ten. 

We use Ruckus Wireless for wireless network connectivity in a hotel.

I have been using Ruckus Wireless for approximately five months.

Ruckus Wireless is a reliable solution.

The scalability of Ruckus Wireless is good.

There are approximately 500 users using the solution.

I have not contacted the technical support from Ruckus Wireless.

The initial setup is straightforward, it did not take very long to do. All you need to do is plug it in.

The price of Ruckus Wireless could be better. I have heard it is more expensive than other solutions.

I rate Ruckus Wireless a nine out of ten.

We recently proposed a Ruckus solution using Cisco switches, in our local area. We have a local network for Cisco switches that we can help implement, as well as wireless connectivity that we are proposing. For a better wifi experience, we proposed a Ruckus solution.

It has great features. 

It also has cloud connectivity. All IPs can be managed and monitored by the customer from a single console. They will also manage and share the various regions' IPs and locations all over the world. However, a single console can be monitored and managed from anywhere in the world.

We would like to see a better licensing model for our customers.

We have been providing Ruckus Wireless for a couple of months.

Ruckus Wireless is scalable.

We have three or four clients who currently use Ruckus Wireless.

Technical support is fine.

We also provide Cisco Catalyst Switches, and Alcatel switches for customers. We are gold partners with Alcatel which is why we work with Alcatel products such as PBX, network switches, and WiFi.

The installation is straightforward.

I can take a week to install.

Commercially Ruckus for its features, its pricing is expensive for the customer. Customers go back and forth with the pricing, but we convince them that it is beneficial to include features.

Licensing is subscription-based.

This solution is provided by a team of three engineers at the upper and management levels.

I would recommend this solution to others who are interested in using it.

I would rateRuckus Wireless an eight out of ten.

My customers use Ruckus Wireless for computing, data transfer, and internet access.

I like the price and its capacity.

The initial setup could be more straightforward. It would be better if we could seamlessly integrate security tools like a firewall or IPS with Ruckus Wireless.

I have been using Ruckus Wireless for almost ten years.

Ruckus Wireless is stable.

Ruckus Wireless is scalable.

The initial setup is not straightforward.

Ruckus Wireless pricing is reasonable. 

On a scale from one to five, I would give Ruckus Wireless pricing a four.

On a scale from one to ten, I would give Ruckus Wireless a seven.

Although this product is a very good wireless solution and good for my customers over here, I still have to deal with poor integration.

We are an integrator; our function is to sell Ruckus solutions to our clients and to implement the solution for them. It's a good solution for wireless WiFi connectivity.

Our clients are in the hospitality industry and it's been very good at meeting their needs. The WiFi connections are good.

In general, all implementations are standard and pretty straightforward. These implementations typically cover the connection to the corporate network integrated with Microsoft's Active Directory and other services that bring network access to the clients so that it's easy to get onto the internet.

The stability has been good.

We find the solution to be scalable. 

Technical support is responsive and knowledgeable. 

The solution could include more security features. For example, with other solutions, there is a security feature added to connect to the internet. In the case of Ruckus, they don't have any security solution to connect to the internet. Clients want more security, which is why it's important Ruckus begins to think of ways to offer more robust connection options that will help customers feel safer.

Just two weeks ago I implemented a Ruckus Wireless solution for our client. I deal with it regularly. In general, I have about three years of experience with the solution.

The stability is great. It's reliable and the performance is good. There are no bugs or glitches. It doesn't crash or freeze. 

The solution has scaled well. A customer shouldn't have any issues expanding the product.

Technical support has been very good. In any situation where I have had to reach out, they have been quick to respond and my issues were resolved in a timely manner. We are quite satisfied with their level of attention and knowledge. 

The initial implementations have been standard and straightforward. It's not overly complex or difficult.

As integrators, we are able to assist our clients in the initial setup process. 

We are integrator of Ruckus. We offer Ruckus solutions to our clients.

I'm not sure of the exact version number I last installed, however, it was the latest solution that covers smartphones. It had the wireless controller of Ruckus and different equipment covering WiFi 5 and WiFi 6.

I would recommend this solution to others. 

I'd give it a rating of nine out of ten. We've been very pleased with it overall.