Ruckus Wireless Reviews

We are a reseller, our clients' use cases are quite broad but mainly focussed on SMB with multiple locations. A main office and satellite branches. This is where the cloud controller comes into its own.

The solution is very easy to deploy.

The product is extremely easy to manage after it is implemented.

Ruckus is very innovative as a company and they currently drive improvements to the WiFi standards themselves. Their range of products is broad. It covers all the requirements I have, which aren't as broad as the whole market. We don't do many outdoor installations, for example, however, they cover outdoor as well as point to point and they seem to work well.

Whilst vendors are always working to improve the features of their products and make them more attractive than the competition, I cannot identify any core features which are missing. Of course, today the product offers all kinds of features, many more than our specific requirements demand.

The solution isn't the cheapest option on the market. However, you are getting a quality product. Cheap is not always best. Cheap can come back and bite you.

We have sold Ruckus wireless for the past ten years at this point. It's been quite a while, way before they went public. They have been bought and sold a couple of times in recent years but the quality remains. They have fantastic people and the product is exemplary.

When the new cloud controller came out it was functional but lacked some of the finesse of other solutions. That did not matter as much as it was an excellent product from an AP perspective. The refinements in the interface have come and Ruckus continue to innovate. I prefer a good AP over a fancy interface any day.

The solution is very easy to scale. Once you have the cloud configured and set up, you can post a single access point to remote location. Plug it in and off you go or you can pre-provision hundreds of them in advance for a mass deployment.

If there is an issue, the support is very responsive. Very helpful, never failed me in ten years.

We have used other solutions in the past. Occasionally, we do installations for clients that go against our advice and then often we have issues, however, with Ruckus, this is never the case. Never, in all the years.

The initial setup isn't complex. It's pretty straightforward.

Obviously, you have to mount access points and in the right locations. You've got to screw holes in the wall and stick it to the wall or ceiling or whatever. Once the physical installation is done and it's connected to the network/internet, which, again, is part of any kind of hardware deployments. It takes about 20 minutes to deploy a new access point from scratch.

Obviously, there's a cost factor. It's not the lowest cost solution, however, from an engineering standpoint, which is what we're more interested in, you have to ask does it work? Does it work well? The answer is yes and yes.

We continually monitor the competition. In enterprise WiFi there are about 4 or 5 contenders from my point of view. In the past Ruckus did not have a cloud management solution and that was an issue. Now it's not an issue.

We are an authorised reseller of the product.

The reason that we sell Ruckus Wireless is that, in my opinion, it's the best-engineered hardware solution. Ruckus are innovative and define many standards in wireless technology, they apply those standards to their products and their products work very well.

We stripped away all the marketing blurb that various companies do when they're jockeying for position. The proof is in the deployment, how happy the clients are, how easy it is to deploy, and how easy it is to manage afterwards.

This solution has one of the easiest deployments. Obviously, whether I recommend it or not depends on my clients' requirements, however, I would wholeheartedly recommend Ruckus over other solutions. Having had firsthand experience of Ruckus, as well as other solutions, we do prefer it.

Overall, I'd rate the solution nine out of ten... I don't do ten!

We are internet service providers. 

We use Ruckus in our business hotspot deployment. We sell to a customer who might have a coffee shop for example, and we would install one of the Ruckus access points so that they could deploy Wi-Fi to their patrons.

The reason we picked Ruckus, in addition to our long-standing relationship with them, is pretty much that the RFS characteristics of it seem to be the best. That's what we find useful. 

Also, we like the more remote deployment aspects of things as well.

The price is an area that requires improvement. The pricing could be better.

In the next release, I would like to understand more where presence analytics is going and IoT support. Is it going to be multi-way for IoT support?

I would like to see IoT presence analytics. 

Our company has been using Ruckus Wireless for five years.

This is a stable product.

Ruckus Wireless is a scalable solution.

We have deployed 350 indoor access point solutions, and 650 outdoors.

We have 5,000 people in our company, but we are not the ones who are using this product. We sell 50 to 100 per month. We are incorporating it into our solution and selling it.

Technical support is good. They are supportive. 

We don't call them often, and we don't really call them for technical support, we call them for integration support.

It's a different organization, we deal more with the enterprise support group.

The initial setup was complex although it wasn't a problem with Ruckus, it was our problem.

We're not using any of the Ruckus cloud features. 

We're completely integrated into our own kind of a management portal and our own management system, so the issues are on our side, not theirs.

We outsourced installation, but we design and support solutions ourselves.

We don't pay any licensing fees, we purchase them.

I would recommend Ruckus Wireless to others who are interested in using it.

I would rate Ruckus Wireless an eight out of ten.

We are a big church, so we have to cover a 100,000 square foot building plus another 3,000 square foot building. We have Ruckus Wireless in two locations. We are on Zone Director 1200.

Our other office is running over a VPN, so it keeps connected to the Zone Director via VPN for any information that is needed, but it still works. The nice part is that they work on the internet connection that is local to the office that they are in. They work independently. Nothing comes through the controller. They just use the controller to authenticate and know what is going on with the unit.

Its roaming capabilities and the fact that we can have redundant backup controllers are the most valuable. There is a backup controller that is heart beated to the primary. It is also fairly easy to install.

Its interface could be a little bit more user friendly.

I have been using Ruckus Wireless for six or seven years.

Its stability has been acceptable.

I have contacted them. So far, so good. There are no major issues with them. They have been pretty responsive.

We used SonicPoint, which is with SonicWall. The only reason for switching was that it wasn't their main thing. They were more of a firewall, and they had it as a secondary thing. We needed something that was much more robust with more capabilities per access point. We have 250 or more people on an access point.

The initial setup was easy.

We paid for a three-year contract last year. I am not sure about what we paid. It is certainly less expensive than Meraki.

I would advise looking at the cloud version. If we had not renewed our licensing for the standalone, we would probably look at going with the cloud solution because it is easy to support.

I would rate Ruckus Wireless an eight out of ten.

We use Ruckus Wireless for hospitality customers, education customers, healthcare customers, banking customers, and public venues.

Ruckus Wireless has a high ROI because it needs fewer access points due to BeamFlex technology, which means less civil work, less cabling, and less licensing. This significantly impacts the total cost of ownership of the project, making it very attractive for investors and increasing the ROI.

The most valuable feature of Ruckus Wireless is the simple interface of the SmartZone platform. This platform is very effective and easy to manage. It does not require experienced employees or IT managers to handle the system. BeamFlex is a part of every Ruckus AP, making it a leader in coverage area compared to other vendors.

The cloud solution is not mature enough.

We have been using Ruckus Wireless for more than twelve years.

The stability of the Ruckus Wireless solution is rated very high.

The solution is very scalable. It works well in very dense environments and provides good coverage.

Customer service and support are somewhat lacking. Sometimes the technical support team is not experienced enough to handle cases effectively. They tend to go in loops when fixing problems and often miss asking crucial questions that could make troubleshooting more efficient. It feels like the support is being outsourced to someone else who is not fully aware of the product.

Neutral

The initial setup is very easy, rated a nine out of ten.

Ruckus Wireless provides a high ROI because fewer access points mean less civil work, less cabling, and less licensing, which lowers the total cost of ownership.

Ruckus Wireless is not cheap, and they have recently increased their prices. However, the product is worth it.

I would recommend Ruckus Wireless to others because it provides stable solutions. The wireless access points are very stable, provide good coverage in dense environments, and have many reasons to be recommended.

I mostly use this solution for Office Wi-Fi, but also for hotspots.

I like the controller more informative and easier to set up. They're a bit expensive, but the device performance is amazing.

There is room for improvement in the pricing. It could be improved. 

I have been using this solution for five years. I've used versions from the R7363 up to the R730 of the R510, R610, and R600 series, up to the RCV.

It is a very stable solution.

It's scalable with a very good range. On the deployment, I have a hotspot with about maybe 2,0000 users every day. I also used it in some enterprises and homes as standard stand alone units. 

The setup is a little bit complex, but it's slightly easier than UniFi's original setup. When growing the network, it's easier. Working with individual units is easy because I can get more information from them.

The deployment is really, and took just a couple of hours.

The deployment was done in-house.

Basically, set up the controller. Once the controller is set up, every unit connected to the system shows up in the system, and it's just adopted. A little bit of fine-tuning, and it's good to go.

Maintenance is really easy. I just have three technicians, on a permanent basis. But for tasks like cabling, I run all those myself. I use temporary staff when needed.

It is worth the money we are paying for this solution.

The pricing is expensive. We pay yearly license. There are no additional costs to the standard license. 

In my experience, I rate Ruckus almost a ten out of ten. It's really the best solution I've worked with.

I would suggest to go for it. It is a really good product.

The solution is used for public Wi-Fi. The Wi-Fi solution provides internet connectivity in the public platform.

The tool needs to incorporate training. Also, it needs to improve the range of coverage.

I have been using the solution for five to seven years.

The solution is very stable.

The tool is scalable. We have over 300 users for the solution. We plan to increase the number of users.

The tool’s technical support is good.

The number of people required for the tool’s deployment depends on the circumstances.

The tool is a good investment.

The tool’s pricing is competitive with other alternative solutions’ pricing.

I would rate the solution an eight out of ten. I would definitely recommend the solution. It's a robust solution that can help people to achieve their goals. You need to be properly trained to use it. The product brand can grow with online training and certification.

We use the solution for our wireless network services.

The solution manages and updates itself.

The price has room for improvement.

I have been using the solution for ten years.

I give Ruckus Wireless's stability a ten out of ten.

I give Ruckus Wireless's scalability a ten out of ten. We can install 100 APs before installing more, which is enough for a small business.

We also use MikroTik as a cheaper option for customers that can't afford Ruckus. 

Configuring MikroTik is more complex compared to Ruckus, where we only need to create an SSID, and the rest is automatically handled in the background.

The initial setup is straightforward. I give the setup a ten out of ten. The deployment takes up to 15 minutes to complete.

The implementation was completed in-house.

The price is high and I give the price a four out of ten.

I give the solution a nine out of ten.

The solution is for small and medium clients.

For customers that can afford Ruckus, it is a great product and I recommend it.

Our use case is for public Wifi. I'm a system integrator. 

The product is easy to configure and user-friendly. The technology is very robust. 

I'd like to see some analytics features in the control itself. 

I've been using this solution for 10 years. 

The solution is stable. 

The solution is scalable. If one controller is not sufficient, you can add another.

We have access to technical support and they are generally quite good. 

Positive

The initial setup was very easy, it's just a matter of configuring the access point. 
It's recognized by the controller, and when you onboard it on the wireless network everything is done automatically. One access point takes about 10 minutes to deploy. Other than for the software, there is no maintenance required. 

Licensing costs are reasonable and we can pay extra for additional support. 

I highly recommend this solution and rate it nine out of 10. 

The smart antenna is very good. The Ruckus equipment includes an array of antennas that move the radiation pattern in the direction that is more demanding of the service. Now, it's a standard in the new access points of almost all the vendors, but in some cases it's not enough. With Ruckus, you have very good performance, and the smart antennae is the key feature to deliver that kind of performance.

The cost could be improved.

Ruckus is a little bit complicated. They weren't using the cloud at the beginning. Later, they included a cloud platform, so it became an easier deployment.

Ruckus is more expensive than Meraki, but the performance moves in parallel with the cost.

If you want to deliver a very good and reliable network, don't introduce Meraki. I would go with Ruckus.

I would rate Ruckus as nine out of ten.

Ruckus is very useful with hospitality. Actually, it's unique when it comes to hospitality and education, and high-use environments.

The solution is very easy to use. 

The stability is great. It's a very stable product and is very good at hospitality integration. The cloud path solution for education is very helpful. When it comes to onboarding students and employees to the system, it's easy.

The product can scale. 

Support is helpful. 

Users get a good ROI. 

The development time is slow. It takes a very long time to get new features. That said, when upgrades do come, it's quite stable. It would be nice, however, to get more frequent updates. 

The cloud system from Ruckus is not mature enough just yet. They need a better cloud controller. 

I've been using the solution for about 12 years. 

The solution is very stable and reliable. There are no bugs or glitches, and it doesn't crash or freeze. 

The scalability is great. I'd rate it nine out of ten in terms of the ability to expand as needed. 

We have more than 40 clients using the product right now. 

Technical support is quite helpful. They keep track of tickets quite well.

The deployments are fast. It takes a maximum of one hour to deploy an on-premises version and less than 30 minutes if you are deploying to the cloud. 

You only need one or two people to manage the deployment and maintenance of the solution. The implementation typically requires a network engineer. 

We are a systems integrator. We are able to deploy the solution easily ourselves. 

We've seen a very good ROI. I'd rate the ability to achieve ROI nine out of ten. 

On-premises deployments have perpetual licensing. Cloud licenses offer a yearly subscription. 

We're integrators. 

We can use on-premises and cloud deployments. 

I'd recommend the solution to others, however, it depends on the size of the network. They have multiple models of access points and switches, so whether this product would be ideal or not depends on the sizing.

Overall, I would rate the solution eight out of ten.