Ruckus Wireless Reviews

The controller is most valuable. Through Ruckus ZoneDirector, we can easily manage the websites and the web.

We are using the R610 or R510 model, and it is good in terms of signals.

They can improve the cloud portion. Other vendors have a cloud controller, and they can provide the same so that we can see everything.

I have been using this solution for eight years.

It is stable.

It is scalable. We have more than 100 users.

They provide quite good support, and for the product, they have a lifetime warranty.

It is very easy. The setup or configuration of a new access point takes only 10 minutes.

Its price is reasonable for me.

It is a good product, and it is very competitive in terms of price.

I would rate it a nine out of ten.

I have a software company, so I use the Ruckus Access Point API solution.

This solution has a very good user-to-speed ratio. Even when the number of users increases to almost forty, the speed doesn't drop. It manages the traffic in a very smooth way. 

Reliability is a key feature. I haven't had a single complaint in four years, which is impressive. It handles increased loads effectively and has a very good range. These are the three points that highlight the product's value. 

I haven't had a single complaint in the last four years, which shows its reliability. If there were complaints, I wouldn't still be using it.

The price is one area for improvement, as it is an expensive solution. However, it is worth it. In the new models, they have improved features significantly, especially regarding more security layers and enhanced traffic handling capability. These are the areas where improvement is needed.

I have been using it for almost four years.

I do experience scalability issues.

I have no issues currently. The service is good, and I hope to continue receiving the same quality of service.

Neutral

I am using this as the only solution.

I was using TP-Link, however, as the number of users increased, TP-Link was not a reliable solution, so I switched to Ruckus.

If customers want a high-end product that is very reliable, very secure, and low on maintenance costs, they should choose Ruckus. 

The product is great, with a rating of eight out of ten.

I'm not on the technical side, I would say one of the most valuable features from my perspective is Ruckus Analytics. 

Ruckus Wireless already has mesh networking. I look forward to see how stable the WiFi 6 mesh is compared to a cabling solution of access points.

Ruckus is the first high end enterprise grade Wi-Fi product I have been this actively involved with. Our company also engages with Aruba, however, we have not deployed as many Aruba solutions lately.

Setting up Ruckus Wireless is probably quite intuitive. I haven't set it up myself, but it looks forgiving from what I've seen. 

In the last year, there's been a significant price jump, but I think Ruckus Wireless products are good value for the money. You get quality products at a reasonable price.

I rate Ruckus Wireless 10 out of 10. Overall, we are very satisfied with Ruckus support and hardware.

We are using it for hospitality and private companies. I have a private cloud server acting as a controller, and I also have it on-premises for some of the clients. Some of the clients also have it in the Unleashed mode, and they're using the embedded controller on the access point.

Our clients have significantly improved their functions by reducing the number of access points and avoiding downtime, disconnect issues, and other issues.

I was trying to solve a problem for a client who had multiple access points to cover an area. There were several issues, and a colleague of mine suggested using Ruckus, and it was a revelation. It resolved all our issues. We changed from 12 access points to 3 access points, and everything started to work.

Zero-handoff is one of the top features. The client balancing between the access points is good. Its security is also fine.

Its pricing and licensing can be improved. Its UI can also be more user-friendly.

Currently, in the Unleashed mode, the information that you have about the switches that you add to the controller is quite limited. I would like more information regarding switches. In this mode, an access point acts as a controller, so you don't need a controller. It is for deployments with less than 125 access points, and you can use an access point as a controller.

I have been using this solution for the last five years.

It is quite stable.

Their technical support is fine. When and if I need something, they respond instantly.

I have used several solutions. In some cases, I am still using Ubiquity. If I have advanced requirements or need an enterprise solution, I go for Ruckus.

I have cloud and on-premises setups. Most of them were straightforward. Some of them were complex. In general, it takes a few hours for a site.

I am a reseller and system integrator.

It depends on the client. You have an initial license cost that you need to buy to bind the access point with the controller. This is a one-time fee. You also have to pay the support fee that, if I remember correctly, is about $25 per access point. Its pricing and licensing can be improved.

I am mostly using it as an access point. I plan to increase its usage and increase the number of companies. I would advise others to test the product. It is a fantastic product.

I would rate Ruckus Wireless a ten out of ten.

We are a solution provider and Ruckus is one of the wireless networking products that we implement for our customers. In this context, we are a managed service provider because after well sell the package, then deploy it, we manage it for them.

This is a full solution including Rucks Access Points, Rucks Switching, Ruckes Cloud Controller, and we have a point-to-point set up in these installations. It's multiple locations, but they're all pretty similar to each other.

As a managed service provider, we are a little different than a reseller. Our relationships are not with the companies that are selling us the equipment, it's more with our customers. So, we're trying to put ourselves in a position that we're making those decisions not based on a relationship with a vendor because those can change as technology changes. Today it might be Ruckus, tomorrow it could be Cisco Meraki. It's all based on customer needs and what they're looking for. Though, the vendor relationship is also important because, obviously, we need to support all of this stuff

The most valuable feature is the performance. It works great.

The second most important feature is that it is super easy to deploy. As an example, we deployed this without having any of our physical techs on site. We basically used a contractor to put stuff where we asked for it to be put, but there were no real technical people on site, due to COVID. It is a very large processing plant, so they have maintenance people that we were able to ask to plug things in and place hardware. Pretty simple stuff. After that, we were able to remotely configure and optimize the setup remotely. Again, we didn't buy it because of that, but that turned out to be a huge benefit to going with this product.

The management software is cloud-based and they're constantly revising their cloud software, so there's always room for improvement.

I would like to see this product made a little more economical because it's very expensive. If I look at the percentage of my customers that I can sell it to, it's under 5%.

Our deployment for Ruckus Wireless started several months ago, at the beginning of this year.

Ruckus Wireless is extremely stable.

This product is very easy to scale and I have a couple of pretty decently-sized Ruckus deployments.

The one that we are currently working on is a very physically large deployment and it's a mix of indoor and outdoor access points. Inside the single physical location, there's a pretty large distance between the location itself and an offsite, which is the reason we have a point-to-point.

There is the main physical location and then there is an offsite a couple of miles away, which is part of the deployment. The offsite doesn't really have any physical structures, though it does need the ability to have wireless. So, we're using a point-to-point to connect the two.

The technical support is tiered. Their first level of support is very responsive, maybe not super technical. But again, depending on the size of the problem, they are pretty quick to offer more advanced, technical support or escalate technical support pretty quickly.

We ran into a few issues during this deployment, where stuff wasn't working the way we thought it should be, or we were having some difficulties configuring things, and they were very, very responsive to get involved in it. It seemed like that response was also pretty much on demand. So, even if we would call late in the day or at night, they were able to get someone on support. We rarely had to wait until the next day to get anything resolved.

It is set up as a public cloud, with the vendor's controller on its cloud. All of the equipment is on-premises but managed remotely through the cloud.

Our in-house team is responsible for deployment and maintenance.

This is a very expensive solution.

Ruckus has a very specific niche and is surely not the cheapest solution. You have to have customers that are willing to spend that kind of money. If they are willing, then it's a really good solution.

I would rate this solution an eight out of ten.

We are a reseller, our clients' use cases are quite broad but mainly focussed on SMB with multiple locations. A main office and satellite branches. This is where the cloud controller comes into its own.

The solution is very easy to deploy.

The product is extremely easy to manage after it is implemented.

Ruckus is very innovative as a company and they currently drive improvements to the WiFi standards themselves. Their range of products is broad. It covers all the requirements I have, which aren't as broad as the whole market. We don't do many outdoor installations, for example, however, they cover outdoor as well as point to point and they seem to work well.

Whilst vendors are always working to improve the features of their products and make them more attractive than the competition, I cannot identify any core features which are missing. Of course, today the product offers all kinds of features, many more than our specific requirements demand.

The solution isn't the cheapest option on the market. However, you are getting a quality product. Cheap is not always best. Cheap can come back and bite you.

We have sold Ruckus wireless for the past ten years at this point. It's been quite a while, way before they went public. They have been bought and sold a couple of times in recent years but the quality remains. They have fantastic people and the product is exemplary.

When the new cloud controller came out it was functional but lacked some of the finesse of other solutions. That did not matter as much as it was an excellent product from an AP perspective. The refinements in the interface have come and Ruckus continue to innovate. I prefer a good AP over a fancy interface any day.

The solution is very easy to scale. Once you have the cloud configured and set up, you can post a single access point to remote location. Plug it in and off you go or you can pre-provision hundreds of them in advance for a mass deployment.

If there is an issue, the support is very responsive. Very helpful, never failed me in ten years.

We have used other solutions in the past. Occasionally, we do installations for clients that go against our advice and then often we have issues, however, with Ruckus, this is never the case. Never, in all the years.

The initial setup isn't complex. It's pretty straightforward.

Obviously, you have to mount access points and in the right locations. You've got to screw holes in the wall and stick it to the wall or ceiling or whatever. Once the physical installation is done and it's connected to the network/internet, which, again, is part of any kind of hardware deployments. It takes about 20 minutes to deploy a new access point from scratch.

Obviously, there's a cost factor. It's not the lowest cost solution, however, from an engineering standpoint, which is what we're more interested in, you have to ask does it work? Does it work well? The answer is yes and yes.

We continually monitor the competition. In enterprise WiFi there are about 4 or 5 contenders from my point of view. In the past Ruckus did not have a cloud management solution and that was an issue. Now it's not an issue.

We are an authorised reseller of the product.

The reason that we sell Ruckus Wireless is that, in my opinion, it's the best-engineered hardware solution. Ruckus are innovative and define many standards in wireless technology, they apply those standards to their products and their products work very well.

We stripped away all the marketing blurb that various companies do when they're jockeying for position. The proof is in the deployment, how happy the clients are, how easy it is to deploy, and how easy it is to manage afterwards.

This solution has one of the easiest deployments. Obviously, whether I recommend it or not depends on my clients' requirements, however, I would wholeheartedly recommend Ruckus over other solutions. Having had firsthand experience of Ruckus, as well as other solutions, we do prefer it.

Overall, I'd rate the solution nine out of ten... I don't do ten!

I mostly use this solution for Office Wi-Fi, but also for hotspots.

I like the controller more informative and easier to set up. They're a bit expensive, but the device performance is amazing.

There is room for improvement in the pricing. It could be improved. 

I have been using this solution for five years. I've used versions from the R7363 up to the R730 of the R510, R610, and R600 series, up to the RCV.

It is a very stable solution.

It's scalable with a very good range. On the deployment, I have a hotspot with about maybe 2,0000 users every day. I also used it in some enterprises and homes as standard stand alone units. 

The setup is a little bit complex, but it's slightly easier than UniFi's original setup. When growing the network, it's easier. Working with individual units is easy because I can get more information from them.

The deployment is really, and took just a couple of hours.

The deployment was done in-house.

Basically, set up the controller. Once the controller is set up, every unit connected to the system shows up in the system, and it's just adopted. A little bit of fine-tuning, and it's good to go.

Maintenance is really easy. I just have three technicians, on a permanent basis. But for tasks like cabling, I run all those myself. I use temporary staff when needed.

It is worth the money we are paying for this solution.

The pricing is expensive. We pay yearly license. There are no additional costs to the standard license. 

In my experience, I rate Ruckus almost a ten out of ten. It's really the best solution I've worked with.

I would suggest to go for it. It is a really good product.

We primarily use the solution for wireless access points. 

It has improved our organization compared to what we were using earlier. We have the ability for maximum users, greater connectivity to the bandwidth, what we can get across, and the overall power of the device has improved in terms of the number of connections and also the distance it covers. We get more device strength with Ruckus. 

Floor-to-floor and room-to-room movement are great. Everything is seamless.

The device offers good connectivity. We had a lot of issues with earlier access points, and now we are not hearing those complaints anymore from end users. There is now consistent performance from the device. The stability is good. 

It is easy to set up. 

It's very scalable. 

The pricing is reasonable. 

The delivery time of the hardware needs to be improved. Right now, we have to wait more than 12 weeks in India. The expected arrival dates keep getting postponed, and we don't have any idea as to why. 

We've been using the solution for almost four months now. 

The solution is stable and reliable. There are no bugs or glitches, and the connectivity is seamless. I'd rate the stability eight out of ten.

This is a highly scalable solution. I'd rate it nine out of ten in terms of the ability to expand. 

right now, we have about 350 users, and we are at 60% capacity. We're not sure if we will increase usage. We'll have to do a heat map and see if it is necessary for the future. 

We've never had to reach out to technical support. We've never had any issues with the product. 

The initial setup is very simple. I'd rate the process nine out of ten in terms of simplicity. It hardly takes ten to 15 minutes to set everything up. Booting only takes 30 seconds. It's the configuration that may take ten minutes. 

We only need one person to handle the deployment. One is enough for any size of deployment. 

Deployment we do with the vendor only. Any further maintenance we do on our own.

There is an ROI in the sense that there is a general improvement in the quality in terms of connected devices. There are no drops in packages, and the wireless is seamless. 

The pricing is okay. I'd rate it at a seven out of ten. 

We have tried many products and ultimately decided on Ruckus. We looked at Cisco, Meraki, and Aruba. 

We have a vendor partnership.

This is a hardware solution based on-premises. 

I'd recommend the solution to other users. 

I'd rate the solution nine out of ten.