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CTO at a tech services company with 501-1,000 employees
Reseller
Top 5
Apr 22, 2024
Helpful to improve an organization's business operations
Pros and Cons
  • "The product improved our company's business operations since we got value out of it."
  • "The product's price is an area of concern where improvements are required."

What is our primary use case?

I use the solution in my company for mostly integrations and some portal development.

What is most valuable?

The most valuable feature of the solution is its interface.

What needs improvement?

The product's price is an area of concern where improvements are required.

The solution's technical support's ability to respond to calls and resolve queries are areas where improvements are required.

For how long have I used the solution?

I have been using SAP Cloud Platform for five years. My company operates as a solution provider. My company uses it extensively to provide solutions for our customers.

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What do I think about the scalability of the solution?

My company serves the needs of enterprise-sized companies where the product is used.

Medium-sized businesses can also use the product, but they need to see what they need and how they plan to integrate it.

How are customer service and support?

I rate the technical support a seven to eight out of ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I have experience with SAP Cloud Platform and Microsoft Azure.

How was the initial setup?

If you have people who know how to deploy the product, then it is not at all complex.

The number of days required to deploy the product depends on the part of the solution our company provides.

What's my experience with pricing, setup cost, and licensing?

The product's pricing varies and depends on the customers' needs.

Which other solutions did I evaluate?

I like SAP Cloud Platform over Microsoft Azure since the former is more well-integrated into our company's environment. Microsoft Azure does have its share of benefits, but it does not align with the space where I work. SAP is a bit faster in our company's environment.

What other advice do I have?

Speaking about a project where SAP Cloud Platform was crucial and used extensively, I would say that in our company, most of our development involved integrating into SAP's business systems.

Speaking about whether the tool is useful for data analysis, I know that most of the tools are used for integration between systems, but we have also written some applications for users to connect to and work with the system.

My company is investigating the AI services offered by the product since it is a fairly new technology on an SAP platform. My company has used the AI part for some of our own research work and to build project reports.

The product improved our company's business operations since we got value out of it.

In terms of time to market, the product has undergone quite a lot of development, and I feel that it is constantly improving. In general, SAP Cloud Platform has a fairly decent time to market.

I rate the tool an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. reseller
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AhmedHaridy - PeerSpot reviewer
Managing Director at a computer software company with 11-50 employees
Real User
Top 5Leaderboard
Oct 10, 2023
Comes with good intelligent services and local features but deployment is difficult
Pros and Cons
  • "The solution is scalable."
  • "SAP Cloud Platform's installation is not straightforward. You need a person with knowledge to handle it."

What needs improvement?

SAP Cloud Platform's installation is not straightforward. You need a person with knowledge to handle it. 

What do I think about the stability of the solution?

The solution is scalable. 

What do I think about the scalability of the solution?

SAP Cloud Platform is stable. 

How was the initial setup?

The tool's deployment depends on the number of installation points and takes one to two months to complete. 

What's my experience with pricing, setup cost, and licensing?

SAP provides good discounts. 

What other advice do I have?

I rate the product a ten out of ten. It has very good intelligent service and local features. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
SAP Cloud Platform
December 2025
Learn what your peers think about SAP Cloud Platform. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
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Deepankar Bbhowmick - PeerSpot reviewer
Integration Architect at a tech services company with 11-50 employees
Real User
May 15, 2023
Beneficial integrations, highly reliable, and plenty of AI micro-services
Pros and Cons
  • "The most valuable features of the SAP Cloud Platform are the extensions and integrations. Additionally, there are a lot of AI-based microservices."
  • "The price of the solution could improve."

What is our primary use case?

We are using SAP Cloud Platform analytics, building applications, and integrations.

How has it helped my organization?

The solution has the ability for fast development that has been helpful for our organization.

What is most valuable?

The most valuable features of the SAP Cloud Platform are the extensions and integrations. Additionally, there are a lot of AI-based microservices.

What needs improvement?

The price of the solution could improve.

For how long have I used the solution?

I have been using the SAP Cloud Platform for approximately 10 years.

What do I think about the stability of the solution?

The solution is highly stable.

I rate the stability of the SAP Cloud Platform a ten out of ten.

What do I think about the scalability of the solution?

Many users are using the solution daily. It is scalable.

I rate the scalability of the SAP Cloud Platform a ten out of ten.

How was the initial setup?

The initial setup of the SAP Cloud Platform is simple. The deployment for an application can take a few minutes but if it is an integration solution it is seconds.

What was our ROI?

I have received a high return on investment using the SAP Cloud Platform.

What's my experience with pricing, setup cost, and licensing?

The price of the solution depends on the package that is purchased. There are many packages to choose from. The packages are not overly expensive.

What other advice do I have?

The solution is stable.

I rate SAP Cloud Platform a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2123118 - PeerSpot reviewer
SAP Operations Manager at a pharma/biotech company with 1,001-5,000 employees
Real User
Mar 17, 2023
Great integration options but the initial deployment can be complex
Pros and Cons
  • "The features I found most valuable are the integration options."
  • "The areas I think this solution should improve are monitoring and adapting."

What is our primary use case?

Our primary use case is for the interface.

What is most valuable?

The features I found most valuable are the integration options.

What needs improvement?

The areas I think this solution should improve are monitoring and adapting.

In the next release, I'd like to see features like alerting.

For how long have I used the solution?

I have been using this solution for about two or three years.

What do I think about the stability of the solution?

My impression is that this solution has good stability. I would rate it an eight, on a scale from one to 10, with one being the worst and 10 being the best.

What do I think about the scalability of the solution?

My impression is that this solution's scalability options are quite good. There are currently two people using this solution in our company.

How was the initial setup?

I would say that the initial setup process was not straightforward and was not complex, but rather something in between. I would say that this process took around one month. The issue with the setup is that in the beginning, it was difficult to understand and learn how every dependent works with other products and sub-products.

What's my experience with pricing, setup cost, and licensing?

We're paying I believe $30,000 per year for the SAP Cloud Platform.

What other advice do I have?

Overall, I would rate this product an eight, on a scale from one to 10, with one being the worst and 10 being the best.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior Technical Manager at a tech services company with 10,001+ employees
Real User
Oct 25, 2022
An interactive dashboard that comes in handy when developing complex interfaces
Pros and Cons
  • "The solution is very useful and interactive with a dashboard for viewing other interfaces."
  • "It would be helpful to have additional samples for SoapUI that include interface methodologies and templates."

What is our primary use case?

Our company uses the solution to monitor interfaces in our pipeline such as e-Invoice for India. 

What is most valuable?

The solution is very useful and interactive with a dashboard for viewing other interfaces. I use SAP and interact or use many protocols with other software such as Ariba, SoapUI, WebDAV, and web services. 

Sample packages are very helpful when starting development.

What needs improvement?

It would be helpful to have additional samples for SoapUI that include interface methodologies and templates.

New developers might have some difficulty with the platform. 

For how long have I used the solution?

I have been using the solution for three years. 

What do I think about the stability of the solution?

The solution is very stable and reliable. Interruptions from a third party or our server are easily identified.

What do I think about the scalability of the solution?

The solution is scalable and we have no issues interacting with our own software or any other interface files. 

How are customer service and support?

I have not used technical support. 

Which solution did I use previously and why did I switch?

I used XI/PI, XI/PA, and CPI which are middleware. CPI was an upgrade for XI/PI. 

How was the initial setup?

The setup is of medium complexity and takes a few days to two weeks.  

What about the implementation team?

For implementation, we used a hybrid package provided by SAP where we developed one side and used iFlow for the other side.

What other advice do I have?

The solution works well for use cases that are not complex.

If a use case is complex, you have to split development into many parts. The dashboard comes in handy for developing complex interfaces. 

I rate the solution a nine out of ten. 

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
SAP Solution Lead for US,Canada and Latam at a tech vendor with 10,001+ employees
Real User
Jun 1, 2022
Easy to set up and expand with lots of great features
Pros and Cons
  • "The solution has a lot of great features."
  • "When they innovate too fast, they end up confusing their customers."

What is our primary use case?

We are not using SAP, however, we will provide SAP implementation and operation services.

There are various use cases. You take the common processes, finance, supply chain, procurement, then some kind of your HR, and processes like asset maintenance. It can be used there. When it comes to an individual industry like manufacturing, logistics, or the sales processes areas, in the current versions of SAP, those use cases are a little bit more open-ended for the larger customers.

What is most valuable?

The solution has a lot of great features. It's great to use for procurement processes and cash management tasks - including bank communication.

Consolidation and group reporting are helpful.

The initial setup was straightforward.

The solution can scale well.

What needs improvement?

In the planning area, IBP is there, however, with IBP still, there are a lot of customizations we need to do. There are integration areas we need to improve, and IBP processes also. IBP is a little bit of a closed process.

If you see the SAP product span, there are so many cloud versions. It is good as an add-on, or to plug in all of them. If that was possible, to plug them all together, that would be good. When it comes to giving a license BOM, there is so much confusion about that. For example, why there are so many items added to that? They could simplify it a bit, or create one cloud product instead of three or four different licenses. They can eliminate more than 20% or 30% of the BOM component, which currently SAP is doing as a separate line item.

Reporting is confusing. There are three or four areas. One is the 4HANA SAP, then BPC reporting. It's too much. The customers do not have that much knowledge in order to choose for themselves the best way to approach reports and so they are getting confused. At least in the near future, they have to start standardizing the way S4 is standardized now. 

When they innovate too fast, they end up confusing their customers.

For how long have I used the solution?

I've been working on the solution for the last 13 years. 

What do I think about the stability of the solution?

While the stability is good, when there is no proper data modeling, when that happens, it can be unstable. 

What do I think about the scalability of the solution?

The solution is very scalable. 

How are customer service and support?

We've been happy with technical support.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is pretty simple. The time it takes to deploy depends on the client and the environment, however. 

You need customer buy-in and for them to earn the system a bit as well. Many don't want to change right away. Many are working with legacy systems. For a medium to small setup it shouldn't take more than six or seven months to deploy fully. 

The amount of people you will need for deployment and maintenance also varies. If a company is into manufacturing, logistics, sales, service, finance, HR, supply chain, planning, asset maintenance - if they have all the processes - then it will need around 15 different people. Not all of them will be required for hte full six months, however, you'll need someone from each area involved at some point. 

What about the implementation team?

We are implementors. We implement SAP on behalf of customers.

What's my experience with pricing, setup cost, and licensing?

Their enterprise management has standard pricing. This means whatever you use, the cost will be, almost more or less the same, however, there are other components where it depends on the volumes of your business. The licensing model for each application is different, not all of them follow the same model.

What other advice do I have?

We are the gold partners with SAP.

I'm an enterprise architect.

I'd recommend the solution to others. It works across various departments.

I would rate the solution eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. partner/integrator
PeerSpot user
Technological Partner at a consultancy with 11-50 employees
Real User
Jan 10, 2022
Pre-delivered content is a strength, but there aren't any easy migrations from SAP PO to SAP CPI
Pros and Cons
  • "The pre-delivered content from the SAP cloud platform is definitely a strength."
  • "The main problem is that there aren't any easy migrations from SAP PO to SAP CPI, so from process orchestration to cloud platform integration."

What is our primary use case?

I'm an integration architect, so I'm involved in implementations.

What is most valuable?

The pre-delivered content from the SAP cloud platform is definitely a strength. They are doing it, but it's still not a fully mature solution yet. So it's good for some business cases, but not for all of them.

What needs improvement?

The main problem is that there aren't any easy migrations from SAP PO to SAP CPI, so from process orchestration to cloud platform integration. The connectivity requirements, not only with the SAP environment but also with third party systems, are not fully fulfilled. The re-uses of the know-how from the process orchestration can be used but aren't fully used.

For how long have I used the solution?

I have been using this solution for five years.

How are customer service and support?

Technical support is good.

How was the initial setup?

The setup of subclasses for integration is very easy. It's the cloud version, so they give you a username and password and it's done.

What about the implementation team?

I was the consultant.

What other advice do I have?

I would rate this solution 7 out of 10. 

I think it has room for improvement. They are doing it, but it's still not a fully mature solution yet. It's good for some business cases but not all of them.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Consultant at a pharma/biotech company with 10,001+ employees
Consultant
Mar 17, 2020
Has inherent scalability that resides on the cloud but the product is a bit clumsy
Pros and Cons
  • "Scalability is one of the benefits that we have in using the product."
  • "My impression of the stability is that it is not good. Almost every month there is something new and that makes us nervous about delivery."

What is our primary use case?

I am working for a consultancy company. We have this application that we are designing which needs services to get our ERP (Enterprise Resource Planning) data transferred to our data services on the cloud. When we collect some data from applications, we can see information like what kind of applications people are using so we are aware. Then we can inform the managers so that they know and can take action. That is one part we have working.  

We also have some simple list-based applications so users can get lists of orders for today, or tasks for today, or tasks for a selected week. Also it is like a task list. We let users create some list of obligations where you can say something is confirmed done. Then that information gets posted back to the ERP for tracking.  

What is most valuable?

The most valuable feature of this product is the scalability inherent in it because it resides on the cloud.  

What needs improvement?

This product needs a lot of improvement and should be simplified. It is really clumsy. You need a lot of connections running just to get it working. Even though it is a private cloud, we need a lot of connection speed and resources. I would have preferred something on-premises which would have been very simple. But that is our use case: programming and hosting it on our web solution. And that is all.  

I would personally like to see a lot of examples of how to do things with the solution. This is a scalar platform and they are providing some solutions. There are some applications available that you can activate from cloud connectors, et cetera. That is good. But I need to see examples of what some use cases are and I need to be able to build some applications. It is not just about how can I utilize this platform, but there should be step-by-steps. For example, in step one, I need all my connections in place. Well, I also need to know also what kind of connections. Second, I need to know what my data should be. Third, I want to know how I can use a simple auditor. These can be very simple examples for different features. It would be helpful.  

If you go to some other platform tool sites, they are loaded with examples and templates, et cetera. I think that part of the presentation of this solution is missing here. It is as if they are saying that even from the start I had to know everything about how the product works before I ever used it. That is frustrating at times. Instead, it is always like a game of trial and error to see if something is working or not. That is time-consuming and very frustrating.   

For how long have I used the solution?

I have been using SAP Cloud Platform for over now one-and-a-half years now.  

What do I think about the stability of the solution?

My impression of the stability is that it is not good. Almost every month there is something new and that makes us nervous about delivery. If our applications are running fine and something critical changes, we may need to make changes to fix our solution and then test it and deploy it. Maybe doing updates once a year would be fine. But I think the changes are too frequent and this makes it a very difficult platform to develop on.  

What do I think about the scalability of the solution?

The scalability of the product is fine. Scalability is one of the benefits that we have in using the product.  

I do not know exactly how many people are using the solution in our organization, but we have a little over 20 users with some four to five admin roles. So there are about 30 users in total.  

How are customer service and technical support?

I would say that the technical support is okay. I was using it because we had some questions for our testing. Someone is always there in the office, so it is easy to contact them. Or we can create a ticket and it will go to our contact person. It is not certain that we get an immediate response which is common in any technology. Overall, the service is not bad.  

Which solution did I use previously and why did I switch?

I was a consultant working with encryption. My part in that consulting team was working with SAP and since the beginning, I was working with S/4HANA. Right from early 2016, I have been working on mobile applications. I was working on mobile earlier on, but it is not the same these days.  

How was the initial setup?

The initial setup is complex. I do not know exactly how long it took to deploy because it was done by a different team. It took at least a month. It is available, but actually getting the product to work as expected could take months. That is too long.  

What's my experience with pricing, setup cost, and licensing?

The rates are client-specific because they are negotiated. The actual rates may be classified, even for me.  

What other advice do I have?

The advice I would give to people considering this solution is that there are a lot of open platforms and tools available. SAP, in particular, is very expensive unless you have an enterprise organization that can afford to use it. Otherwise, it is really very expensive. Personally, I am trying out and testing open source tools like Ionic. Some of those tools are really fantastic, I think. Ionic, for example, has all the features. You have to have proper security in place, but I think that can be managed. But I would recommend that users try out these open source platforms and tools.  

On a scale from one to ten where one is the worst and ten is the best, I would rate this product for enterprises as about a six. 

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free SAP Cloud Platform Report and get advice and tips from experienced pros sharing their opinions.
Updated: December 2025
Buyer's Guide
Download our free SAP Cloud Platform Report and get advice and tips from experienced pros sharing their opinions.