SAP Identity Management Reviews

Vendor: SAP

3.9 out of 5

13 reviews
92% willing to recommend

1,012 followers

What is SAP Identity Management?

Reduce risk and centrally manage user access across your enterprise – with SAP Identity Management. The software integrates with your business processes to provide robust data and application security. Keep your operations running smoothly – and boost productivity by providing role-based user access, self-service password reset, approval workflows, and more.

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SAP Identity Management is the #8 ranked solution in top User Provisioning Software and #16 ranked solution in top Identity Management (IM) solutions. PeerSpot users give SAP Identity Management an average rating of 7.8 out of 10. Based on the analysis of the 13 most recent SAP Identity Management reviews, the overall sentiment is positive, with a sentiment score of 6.5. (Among the lowest in the category). SAP Identity Management is most commonly compared to Microsoft Entra ID: SAP Identity Management vs Microsoft Entra ID. SAP Identity Management is popular among the large enterprise segment, accounting for 70% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 16% of all views.

Buyer's Guide

SAP Identity Management

October 2024

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Featured reviews

Kiril Petkov

CEO at a energy/utilities company with 201-500 employees

I'm not so happy about the features provided by SAP Identity Management, but I'm not sure where the problem lies, if it's a product issue, an issue with its deployment, or both. I find SAP Identity Management complicated to use. Maintaining it is also complex. The solution is integrated with only two core systems, so it's not compatible with all applications in terms of providing single sign-on, which makes no sense to me, so this is another area for improvement in SAP Identity Management. Still, the issue could be with the supplier my company is working with, as that supplier provides consultancy and deployment services. It's a popular, experienced, and well-ranked supplier in the local market. However, it's still not guaranteed that the business requirements have been understood correctly and that the deployment was done properly. What I'd like to see in SAP Identity Management in its next release is a more innovative way to use it for handling all access rights rather than having to use different products.

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Jwalant Dalal

Lead Consultant at Wipro

What needs improvement in SAP Identity Management is its compatibility with third-party applications. We'd like to get connectors or plugin settings to make it easier to manage other applications, whether SAP or non SAP applications. As SAP Identity Management is not compatible with non SAP applications, some of the clients are looking for other IDM applications such as SalePoint and Saviynt. This is an issue we've observed in the solution. What we'd like to see in the next release of SAP Identity Management is a compliance feature, so we won't need to work with multiple products. If one product would be sufficient for all requirements, including compliance, it would be easier for us.

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Imran Rafi

SAP HXM & Integration consultant at Kaar Technologies

I believe it is widely used by all our clients. They usually have three or four applications, and it's not advisable to use separate physical logins for each authentication. That's why they prefer a cloud application, where they can find a unified login for all applications. The solution is scalable, and we can handle multiple users and customers. We can accommodate different authentication requirements for various groups of employees. It's a flexible solution that can be tailored according to specific needs.

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SAP Identity Management mindshare

Product category:

As of November 2024, the mindshare of SAP Identity Management in the Identity Management (IM) category stands at 2.8%, down from 3.9% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Identity Management (IM)

Key learnings from peers

Last updated Nov 21, 2024

Valuable Features

SAP Identity Management offers integration with SAP and non-SAP systems, process automation, and transparency. Users value its automated user provisioning, business roles management, configuration simplicity, and seamless application integration. It effectively manages user assignments and access control. Feedback highlights user-friendliness, flexibility, and connectivity, with support for HR integration and risk management. Self-service features, like password resets, enhance user experience. Combining user administration, role provisioning, and detailed identity governance makes it powerful for IT access management.

"The tool's most valuable features are its access control and approval of access requests. The self-service password reset feature is efficient. Role management capabilities streamline user access by assigning and revoking roles."
"The setup process is straightforward."
"What I like about SAP Identity Management is that it's stable for experienced users and suitable for access management, not just for SAP accounts, but for Active Directory, including file sharing and process sharing."

Room for Improvement

SAP Identity Management requires improvements in UI customization, performance, and compatibility with third-party applications. Users report difficulties with managing business roles, startup connectors, and monitoring jobs. Enhancements in UI design, risk analysis, authority checks, compliance features, cloud integration, and single sign-on capabilities for non-SAP applications are desired. The administration console is seen as outdated, and maintaining functionality is complex. Pricing and host authentication features also require enhancement, making its usage challenging for unfamiliar administrators.

"I have encountered issues with the host authentication feature."
"The pricing could be better."
"I find SAP Identity Management complicated to use. Maintaining it is also complex."

Pricing

SAP Identity Management users share diverse perspectives on pricing and licensing. Some users focus on deployment size and specific requirements influencing costs. Others mention that evaluating how well the product meets business needs impacts their perception of expense, with some rating pricing unfavorably. Many users do not have direct involvement in licensing decisions, indicating that it is often handled by a different department. Detailed pricing information is typically provided based on customer needs and usage.

"I rate the solution's pricing a four out of ten."
"The licensing cost varies depending on the specific requirements and deployment size."
"When evaluating the price of any product, I first look at how it meets my business requirements and if it meets requirements adequately and predictively. Currently, I don't see this from SAP Identity Management, so pricing for it is expensive, in my opinion."

Popular Use Cases

Organizations primarily use SAP Identity Management for managing user access across SAP and other applications. They focus on user lifecycle, provisioning, password management, and automating processes like providing new user authorizations. Companies have implemented it for single sign-on, managing access rights for thousands of employees, and integrating with services like Active Directory. It enables Microsoft authentication for securing applications and offers tools for automated workflows without coding.

Service and Support

SAP Identity Management's customer service and technical support are generally good, with knowledgeable and friendly staff. However, response times may vary, sometimes requiring days before receiving assistance. Some find the support forum more effective. Developers maintain second-level tickets efficiently, though initial interactions can involve delays before substantial help is provided. Tickets may face initial holdups, making users seek direct contacts for faster resolutions. Customers rate support highly, reflecting satisfaction with expertise and service.

Deployment

SAP Identity Management's initial setup ranges from straightforward to complex. Setting up a plain Identity Center is simple, but complexity increases with customization needs. Users find it challenging if they lack SAP knowledge. Extensive requirements analysis is necessary, especially with multiple SAP systems. Documentation and online help are beneficial when available. Deployment duration varies, typically from three to five months. Technical support and company-specific requirements influence setup difficulty.

Scalability

Users have mixed experiences regarding the scalability of SAP Identity Management. Some find scalability satisfactory, highlighting its ability to handle multiple users and authentication requirements. They emphasize the importance of database maintenance for optimal performance. While some rate it highly, others note challenges, particularly with roles and increasing data. Though some appreciate the system's flexibility, others mention scalability issues. Users highlight its integration capabilities and preference for a cloud-based unified login to streamline access.

Stability

SAP Identity Management experiences varied stability dependent on service pack versions. Instances up to SP07 encountered dispatcher stability issues, while SP8 and SP10 presented challenges. Subsequent updates have improved reliability, with some users noting no stability issues. Customizations can affect performance, yet experienced users report it as stable after initial hurdles. Users rate stability highly, offering efficient and reliable performance. Integration with new SAP updates may present difficulties, depending on implementation and third-party hosting.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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