ScienceLogic Reviews

ScienceLogic works with us to solve our problems and make our services better. We were able to reduce faults and nuisance alarms by 40 percent within a short time of implementing and using the ScienceLogic platform.

We chose the ScienceLogic platform because it really met and exceeded all of the requirements that we had put forth in the RFI. We will be moving a lot more services off premises to cloud providers and ScienceLogic already provides monitoring capabilities for public cloud providers. It fits in very well with what we expect to be doing in the future.

The number one requirement was the ability for the product to import our MIB files and start monitoring our custom applications right away. Because we produce our own custom equipment and applications the ease with which we could make our own custom monitoring templates was quite important to us. We were able to set-up our custom monitoring with very little support from ScienceLogic and that was something many of the other vendors we evaluated surprisingly couldn't actually do.

The platform has helped us streamline our processes for event management and the entire way we monitor our services. One of the ways we restored the confidence in our NOC operations folks was combining SNMP collected objects with other objects to reduce faults and nuisance alarms.

We were growing very rapidly and what we found was that we had too many tools. We had one tool for SNMP monitoring, another tool for monitoring infrastructure, a third tool for making graphs and reports plus a whole slew of home-grown scripts. We were worried that NOC operations would start to lose confidence in the tool sets which required a lot of extra training.

We interviewed many different vendors looking for the right solution to meet our requirements. We narrowed it down to a couple candidates and actually did a bake-off at our offices.

You don't need an army of consultants to get really good results out of the toolset. They've met all of our requirements plus other requirements that were less tangible in the RFI.

I would like to spotlight four key areas where ScienceLogic excels:

1. The flexibility to support most technologies. The way ScienceLogic gathers data from multiple sources is vital to our customers. As we work with new customers (often with different technology requirements), ScienceLogic is flexible enough to support our clients’ varying network needs.
2. The opportunity to achieve high value for our services. We can provide monitoring services at different pricing levels to best fit our business model while delivering value to our customers.
3. They provide the scalability to grow with us. In just a few years, we have grown from five datacenters to over 40 datacenters. ScienceLogic has continuously grown with us.
4. The availability to provide domain expertise. ScienceLogic provided onsite professional service assistance for a key project to meet our aggressive project timelines.

The dashboards in ScienceLogic provide huge value. We can show customers exactly what we are monitoring and accurately display metrics, like uptime. We want to deliver transparency to our clients, so they can see how things are performing. ScienceLogic is our way to do that. Internally, ScienceLogic improved our billing operations.

We also attend the training and networking events ScienceLogic offers. Those meetings are essential to evolving our business.

One important area we feel could be improved is the UI. It takes a lot of clicks to do very simple tasks. However, I know this is an area where they are investing and the first version of the new UI/UX is due out soon. I am confident it will be greatly improved with the next release.

We have been using ScienceLogic since 2008.

In 2012, we had to deploy a new ScienceLogic stack and migrate data from the old stack to the new one. It was a slow process, but ScienceLogic impressed us with their commitment to resolve issues fast. They sent a professional engineer to our facility to help escalate problems and fix everything as quick as possible. We did not feel we had to resolve these issues on our own, so partnership was key.

We are confident in the stability of the product. Like any technology platforms. we've had our share of issues over the past nine years. However, ScienceLogic always works with us to ensure that our services are not impacted.

ScienceLogic continues to grow with us. There is a feedback loop between our companies which allows both of us to improve. They learn from issues we experience, and we believe they build that into new product improvements. They listen to customers and make meaningful updates based on their needs.

This is an area where a small company like ScienceLogic continues to impress us. Their customer service is unparalleled. We always get the help we need, when we need it. ScienceLogic goes above and beyond expectations giving you that personalized support. Their staff recognize what’s happening in the market and understand our goals.

We have partnered with them for more than eight years because they provide superior support. When we call, they are dedicated to help. If we have a larger issue, ScienceLogic sends their experts onsite to help us. It’s a huge relief to know that ScienceLogic is ready and willing to hear our problems and offer the right solution.

We stopped using a legacy billing tool in favor of using ScienceLogic’s platform. We also had many major third party and homegrown solutions. In 2016, we consolidated all the solutions into a ScienceLogic's EM7 solution.

The overall setup was straightforward and designed with ease in mind.

We do rely on ScienceLogic to handle our implementation needs, as required. They do an effective and efficient job. There are some complexities to implementation, but overall it is pretty painless.

We absolutely receive a high return on our investment.

Make sure you understand your business and do a cost modeling for three to five years. ScienceLogic has a variety of options to consume the product, but only you can tell them what your real needs are for short and long-term.

When we first looked them, we compared EM7, Nagios, SolarWinds, and a handful of homegrown solutions.

You must recognize the functional structure of your organization and make sure everyone understands the platform. Often times, companies find themselves faced with a "tool" sprawl. Monitoring and service assurance requires a disciplined approach and asking critical questions upfront helps solve many issues later.

One of the valuable features is rapid dashboards.

Overall, it is a very solid tool for Fault and Performance Monitoring. We use the tool to provide views into their environment.

Our engineers use the tool when engaged on a Systems and Network Architecture project to determine baselines and to monitor changes we make.

Our NOC also uses the tool to provide monitoring services to our client.

I would like to see out-of-the-box standard dashboards for common services.

We have used this solution for three years.

The deployment was smooth. However, we deployed on our internal systems, then expanded to include external and managed systems.

We have had excellent reliability with the product. There are sometimes issues when changes and migrations are done to monitored elements, but we have seen that with every solution that I have deployed.

We have not had any scalability issues. However, we only have a few thousand elements. This is something I will continue to watch as it grows.

Customer Service is fantastic. Their Customer Service has been the best I have encountered. They are willing to work through issues with their product or simply issues that can be tangential to the product itself.

Overall, technical support has been excellent. When I have run into issues that move past their Tier-2 support, I had the opportunity to work with their directors and their development staff.

We switched because of cost and the overall level of effort it was taking to keep up with managing the solution. This was not a full time job, but simply a part time job for one person. This solution has allowed us to provide support with a fraction of the resources, instead of dedicating a full-time resource.

The initial setup was rather simple. We used Professional Services as well as Technical training resources from ScienceLogic.

The deployment was done remotely by a single individual in few days. Overall, he was very competent.

We have had a very solid ROI since we use the product as part of our Managed Services offering. It has allowed us to keep the prices both competitive and profitable.

Decide what you want to monitor and only monitor those items. Absorb other elements as you grow.

We migrated from Nimsoft to ScienceLogic, but I have worked with a large number of Enterprise Monitoring platforms in my career. We considered Nagios, SolarWinds, and ManageEngine before deciding on this solution.

I am excited to see the new version, Version 8. But the product has continued to grow and whenever I have had issues, ScienceLogic has stepped up as company. I feel very comfortable recommending them as a solution.

There are a large number of very valuable features within ScienceLogic, the most impressive feature is the event management capabilities. With the ability to create custom events administrators can dial in monitoring and really customize events for specific devices or applications that help ensure you are on top of issues and stabilizing your environment.

ScienceLogic has helped our organization in numerous ways, these include capacity planning in our network, virtual environments and applications. Along with the ability to view the health of applications which have instances located around the globe. ScienceLogic allows us to test connectivity between locations and structure the product to fit our needs.

In many different areas of the product there are terminology inconsistencies, these inconsistencies are within the product and also within the IT world, these are definite area’s that need improvement; however with a little use they become second nature.

I have been utilizing this product for about two years, monitoring over 600,000 interfaces within our infrastructure and we have created over 250 IT services which reflect application or groups of devices which have relations.

We encountered quite a few issues with our deployment, my team and I knew nothing about ScienceLogic and we were also a brand new group to our company so we knew nothing about the environment we were being asked to monitor. With all of that ScienceLogic staff were exceptional walking us through all of our questions and concerns and failures when setting up our Instance.

We have had a few issues with Stability, I think the product itself it very stable and the power it provides administrators can cause instability. Once of the features we find very beneficial is IT services, which are extremely powerful, however if you set them up incorrectly you can overwhelm the database.

Yes, however our issues were due to not understanding the size of our environment and the group that originally sized the product was providing bad information. As we have increased the amount of devices and the range of those devices we have run in to scaling issues which will most likely cause us to stand up a brand new instance of ScienceLogic to meet our needs. This is not a solution we are excited about but it is a solution none the less

The level of customer service we have received from all of the ScienceLogic team has been exceptional. We continue to stay in contact with our Sales executive, and when we have issues with the product Tech support follows up regularly after closing out tickets to ensure our issues have not reoccurred and our customer advocate representative know what is going on with our system when we call them, they know our history and our roadmap.

ScienceLogic Technical Support has always provided a solution and in one instance a Tech support person stayed on a support call with me and my team over the entire weekend to help us sort out issues that we ourselves created. Technical support knows the product very well and they always go the extra mile to ensure success.

Previously multiple event management systems were in use; however due to 4 different monitoring tools being utilized we were unable to integrate the entire set into one screen. ScienceLogic had the ability to perform the work of many of these tools and was able to integrate with the tools it could not replace.

Our deployment was straightforward, however we had gone through ScienceLogic’s professional training prior to deployment allowing my team to understand the product prior to deployment. I believe it would have seemed much more complex without the training that we had been given.

We utilized ScienceLogic deployment team, they walked us through what we needed setup on our network to allow the product to function and also walked us through the setup. of each server we deployed. There were complex portions and easier portions, the Professional Services tech was easily able to perform all steps of the installation.

I am unable to provide numbers; however after deploying ScienceLogic in our infrastructure and configured IT services around our critical applications we have experienced a considerable drop in major incidents which impact our customers. The reduction improves our company’s image and also allows for more time to be spent enabling resiliency and less time dealing with outages.

I am not able to comment on licensing, we purchase licensees outright and I am unfamiliar with the other subscription models.

I was not part of the team which evaluated tools to monitor.

IT services are an extremely powerful tool that is underutilized and very little time is spent in any of your training classes going over IT services. We have been able to collect data and report on data that no other tool I have found can report on without a massive amount of work. I also believe your staff needs to be trained to a higher degree on IT services. Monitoring and event management is simple, you provide customers the ability to relate the data and aggregate the data collected. During symposiums customers don’t seem to know the power they have in front of them if they learn the IT services. IF I were in charge of ScienceLogic I would find a way to promote and Sell IT services. The use cases are endless.

We now have a solution that lives on our customers’ sites. It actually pulls in the data real time and gives us the proper alerts when we need them.

The dashboards give us an added level of service offering to our customers.

The key features that we really appreciate are

• The built-in monitoring templates are very good for video.
• The platform enables us to do a lot of customization with our customers helping us to go the extra mile and differentiate our services.
• The multi-tenant environment is very good because we’re able to manage all of our customers from one view, while ensuring they only see their data.

Being able to email people when an alert happens and notify them right away is a big help to us and our customers. We've looked into things like having them log in to have their own dashboards. Certain executives like to see things that are going on or certain IT professionals for our customers.

Reporting and other features in the product give our customers a self-service ability so they don’t always have to contact us. Our customers now have a way to login themselves to use the product as well as we do.

We're working on the reporting stuff, that's probably our next phase- to work on the reporting, this way we can automate everything.

Before ScienceLogic, our monitoring was fairly difficult to do. We were kind of limited in our capabilities.

It has allowed us to grow. We’re able to offer new services to our customers that they didn't have in the past. So this is opening a whole new door of monitoring offerings to our customers and what we can provide for them on top of what we already are providing.

We use the product to monitor our servers, network switches, and other devices. We can check if there are any issues with the patching.

ScienceLogic allows us to create and customize a user-friendly dashboard. Additionally, there are role-based access features for admins.

Admins do not have direct access to the reporting. It goes first to the AIOps team, who have access to reports. They forward based on what is required and requested through us. We have to follow up protocols to get through that. It needs improvement. 

I have been using ScienceLogic as a customer for the last nine months. We are using the latest version.

Initially, we encountered customization-related issues. I rate the product’s stability a six out of ten.

Adding resources is easy and accessible in ScienceLogic. You can customize and monitor and can have automated management. You can write automation scripts with the right level of access and send alerts and notifications. It is a built-in feature, but only some have access to it.

In my team, we have 25 ScienceLogic admins. In the AIOps team, we have another 50 users. Its scalability is a seven or eight out of ten.

Our AIOps team manages the application and does the customizations for each team. They initiate contact with the technical support team.

The setup is straightforward. It is easy to manage and check for alerts. The classification of alerts is specific. It makes it easier for admins to manage alerts. We can quickly identify what is critical and a warning-level alert. We move the managed servers across the network while migrating the clients' data from other products to ScienceLogic.

ScienceLogic is a great tool for system administrators. It is convenient and feature-rich, with a lot of customization options available. The dashboards and support information are very specific and detailed; you can customize it for convenience. The pre-built information is also very useful and granular, making it easy to identify problems. The alert levels are well-defined and can be customized for each customer. ScienceLogic is also very intuitive and can automatically pick up signals and categorize alerts.

ScienceLogic's alert system is already top-notch, but you can also customize it further to meet the needs of each customer specifically. For example, you can set different alert levels for different SLAs. You can also customize the alert notifications to be sent to the appropriate people. This way, you can ensure all alerts are handled quickly and efficiently. We can also customize the alert levels depending on the nature of the issue. The alert system is designed well and provides very specific load ratings. However, we can customize the alerts per our customer's SL agreements.

Overall, I rate ScienceLogic an eight out of ten.

We are using ScienceLogic primarily for monitoring our infrastructure, a few specific services like Citrix, and a few websites and their publication. We have private cloud deployments as well as on-premises deployments.

It is very easy to configure because we are using an agent-less version. You can very quickly implement a collector for monitoring device servers.

It doesn't have the complete application-level topology. It could have service topology and business service monitoring. 

I would like to see how business service monitoring will function with agent-based installation, and how flexible and business-oriented it is for service modeling and service infrastructure. I have a lot of experience in using business service monitoring, service topology, and service hierarchy functionalities in similar products from BMC and Micro Focus (OpenView), and I want to see how these functionalities will look like in ScienceLogic.

We have been using ScienceLogic in our company for four to five years. 

It is stable. 

Scalability looks fine, but we didn't have to extend it so far. We haven't looked at our possibilities regarding scalability.

We have opened tickets, and their technical support has always resolved them successfully.

The initial setup was straightforward.

Its price could be lower, but for what you pay, you got a lot of value from its features and functionalities. Customers always want a discount or a cheaper solution.

I would rate ScienceLogic a ten out of ten. It is a pretty good and well-done product.

The dashboards are probably the best selling point. API functionality, customization features, and flexibility of the tool in general, are the best features.

We lacked the power or features that the EM7 dashboards provide, and have won more than one account based on that alone. Same scenario for AWS support.

I would like to see an expansion of the API.

We have been working with ScienceLogic and EM7 for approximately one and a half years.

The ScienceLogic Deployment Team took care of our installation and configuration, and walked us through some of the basics we needed to get off the ground. Their team is knowledgeably and friendly, and it was incredibly helpful that they provided this service for us.

My Redundant/DR deployment has been running, issue free, for one and a half years.

Shouldn't encounter any issues - when we are ready, or it is necessary, a global manager function will help us manage multiple deployments from a single interface.

10 out of 10

10 out of 10

We use multiple solutions, however this is by far the most customizable and feature rich solution in our arsenal.

The HA or DR deployments introduce some minor complexities, however the deployment team stands ready to assist with any issues that are encountered, or can deploy with you onsite.

We used a vendor team who I would rate a 10 out of 10.

Yes, we also looked at Nagios, SolarWinds, Zabbix, and Nimsoft.

It's packed with features and out-of-the-box integrations, there is quite a bit going on in this tool, so the learning curve can be a bit steeper than other tools in this category, but very powerful and customizable, and their support infrastructure is top notch.

Talk to Sales and Technical Support - ask a lot of questions. They will get you set on the right course.