ScienceLogic Reviews

I see the biggest features of EM7 is that it is can cover a lot of different products very quickly and without a ton of effort. In my book, the second biggest feature is the company behind the product, they generally respond quickly to issues with some level of urgency and they seem very motivated to innovate the software.

I have thought long and hard about the following statement but if I had to setup another shop all over again EM7 would be the first tool I would fire up #truestory.

We can approach many different solutions without a ton of lift on developers which helps us a great deal. We still need to put time into tuning what is in the defaults, but we can get up and running in short order using EM7.

Reporting is still a gigantic pain point, we invest a lot of cycles in manufacturing reports off-board -#notfun. While EM7 covers a lot of ground quickly and is capable of consuming enormous amounts of event and performance data, EM7 ironically has a hard time reporting on it - basic reporting is there, but if you let's say want to run a report for the last 90 days how many Cisco 2900 routers had a critical power supply incident that for one isn't easy and two needs a developer to write a custom report.

QA of their power-packs has been an uphill battle at times, and I feel like it's in part due to how EM7 is marketed. When a vendor claims they have a management pack for a given manufacturer, that doesn't necessarily mean its going to be dead on accurate for production use. If you need to make dead certain that the release is going to deliver I have come to learn every in step of the way to production needs thorough testing before putting it into a production environment - moral of the story here is make no assumptions and read your release notes. Also your team time for tuning the software release, like I said EM7 consumes alot of data, that always isn't a good thing.

For me the UI lays out very logically, then again I use it every day, but for many of our users navigating the UI gets confusing quickly and before long the user gets lost and frustrated and they give up. The UI for any end user facing systems needs to welcome all walks of life, EM7 at present( I know they are working on the UI currently) is really geared to the end users who are professional engineers not necessarily the weekender admin - which if you are professional engineer you're going to feel right at home.

Deployment went very smooth, their installation engineers still engage with us with is a luxury not every vendor can handle.

It's been a real workhorse for us, but you gotta take care of the horse.

As it relates to scalability : if you follow all the rules, take time to read the manuals, its infinitely scalable in my opinion. That said we haven't had any issues with scalability :)

Superior to most, they have a good account coverage plan, we get treated pretty well even when there is bad news.

Probably some of the best in the business at getting to the root of the issue quickly.

We implemented through a vendor team initially, our team seemed to have root level knowledge of the system. I haven't seen many of their engineers spending any time scratching their head on situations.

This tool is the combination of ITSM and EMS. 

My organization would like to see the following improvements to ScienceLogic:

1. ScienceLogic should provide detailed documents to customer as the current documents are not sufficient. 
2. They should add CLI command modes and scripts for high performance.

Its ITSM and EMS combination is really amazing. There is no need to purchase two products, one for ITSM and a second for EMS/NMS.

They should include chat support, like Zenoss. The ScienceLogic support team takes too much time.

We did face issues with its older version 8.1. 

We have not experience any fatal issues with EM7 

We have never faced any issues with scalability. 

We are using this tools for approximately 50 customers.

They should improve their support process.

We used multiple applications for NMS. Now, we are using this tool due to its dual functionality.

The initial setup is straightforward and very easy. Just mount its media and follow all the steps.

With vendor team, we had a very good experience. I would rate them a seven out of 10.

The many features offered for one price, including discovery, asset management, alerting, and ticketing, with simplified ease of integration across all features.

The ability to integrate a lot of data into one platform, with the ability to use the content to support operational and business groups.

Support for vendor private MIBs, simplify the approach to setup monitoring of all available SNMP data for a given platform type.

I've used it for over two years.

The lack of support for private MIBs required some custom professional services support. The vendor also needs to improve their attention to detail when defining the scope of professional services and managing the execution.

No issues with stability.

Use the professional services proposed solution to support private MIBs, we are encountering what appears to be poling time outs, which creates false positives. We are still working through this issue.

3/5, but you have to push the issues to ensure a good response and timely follow up.

3/5 overall, but their advanced support teams are very solid and I would give them a 5/5.

We used Openview, but the administrative skill set required specialized staff. We were looking for a replacement for basic monitoring and discovered this solution, which offered a lot more features, some of which were on our priority list and did not expect to find in one solution.

Straightforward, but once you get past discovery you have to learn how to setup monitoring and event messages. There is a lot of automation as discovered, but you have to understand what is automatically setup and why. Then you can look at customizing things for your environment.

Vendor team whose skill level I would give a 4/5 for the understanding of their platform.

The original investment started at $25K, with an additional $225K to scale it to support our requirements across a large enterprise with up to 5,000 devices and access for thousands of users.

Yes, but we ended up to an extended evaluation of this product and none of the other ones we found offered the broad range of features.

Commit resources to focus on learning and exploiting all of the features. With so many features it can be a distraction. Need to have a clear set of requirements that you are looking to satisfy. Then you can layer on other features to compliment your original strategy.

The dashboards are probably the best selling point. API functionality, customization features, and flexibility of the tool in general, are the best features.

We lacked the power or features that the EM7 dashboards provide, and have won more than one account based on that alone. Same scenario for AWS support.

I would like to see an expansion of the API.

We have been working with ScienceLogic and EM7 for approximately one and a half years.

The ScienceLogic Deployment Team took care of our installation and configuration, and walked us through some of the basics we needed to get off the ground. Their team is knowledgeably and friendly, and it was incredibly helpful that they provided this service for us.

My Redundant/DR deployment has been running, issue free, for one and a half years.

Shouldn't encounter any issues - when we are ready, or it is necessary, a global manager function will help us manage multiple deployments from a single interface.

10 out of 10

10 out of 10

We use multiple solutions, however this is by far the most customizable and feature rich solution in our arsenal.

The HA or DR deployments introduce some minor complexities, however the deployment team stands ready to assist with any issues that are encountered, or can deploy with you onsite.

We used a vendor team who I would rate a 10 out of 10.

Yes, we also looked at Nagios, SolarWinds, Zabbix, and Nimsoft.

It's packed with features and out-of-the-box integrations, there is quite a bit going on in this tool, so the learning curve can be a bit steeper than other tools in this category, but very powerful and customizable, and their support infrastructure is top notch.

Talk to Sales and Technical Support - ask a lot of questions. They will get you set on the right course.

We use the product to monitor our servers, network switches, and other devices. We can check if there are any issues with the patching.

ScienceLogic allows us to create and customize a user-friendly dashboard. Additionally, there are role-based access features for admins.

Admins do not have direct access to the reporting. It goes first to the AIOps team, who have access to reports. They forward based on what is required and requested through us. We have to follow up protocols to get through that. It needs improvement. 

I have been using ScienceLogic as a customer for the last nine months. We are using the latest version.

Initially, we encountered customization-related issues. I rate the product’s stability a six out of ten.

Adding resources is easy and accessible in ScienceLogic. You can customize and monitor and can have automated management. You can write automation scripts with the right level of access and send alerts and notifications. It is a built-in feature, but only some have access to it.

In my team, we have 25 ScienceLogic admins. In the AIOps team, we have another 50 users. Its scalability is a seven or eight out of ten.

Our AIOps team manages the application and does the customizations for each team. They initiate contact with the technical support team.

The setup is straightforward. It is easy to manage and check for alerts. The classification of alerts is specific. It makes it easier for admins to manage alerts. We can quickly identify what is critical and a warning-level alert. We move the managed servers across the network while migrating the clients' data from other products to ScienceLogic.

ScienceLogic is a great tool for system administrators. It is convenient and feature-rich, with a lot of customization options available. The dashboards and support information are very specific and detailed; you can customize it for convenience. The pre-built information is also very useful and granular, making it easy to identify problems. The alert levels are well-defined and can be customized for each customer. ScienceLogic is also very intuitive and can automatically pick up signals and categorize alerts.

ScienceLogic's alert system is already top-notch, but you can also customize it further to meet the needs of each customer specifically. For example, you can set different alert levels for different SLAs. You can also customize the alert notifications to be sent to the appropriate people. This way, you can ensure all alerts are handled quickly and efficiently. We can also customize the alert levels depending on the nature of the issue. The alert system is designed well and provides very specific load ratings. However, we can customize the alerts per our customer's SL agreements.

Overall, I rate ScienceLogic an eight out of ten.

One of the valuable features is rapid dashboards.

Overall, it is a very solid tool for Fault and Performance Monitoring. We use the tool to provide views into their environment.

Our engineers use the tool when engaged on a Systems and Network Architecture project to determine baselines and to monitor changes we make.

Our NOC also uses the tool to provide monitoring services to our client.

I would like to see out-of-the-box standard dashboards for common services.

We have used this solution for three years.

The deployment was smooth. However, we deployed on our internal systems, then expanded to include external and managed systems.

We have had excellent reliability with the product. There are sometimes issues when changes and migrations are done to monitored elements, but we have seen that with every solution that I have deployed.

We have not had any scalability issues. However, we only have a few thousand elements. This is something I will continue to watch as it grows.

Customer Service is fantastic. Their Customer Service has been the best I have encountered. They are willing to work through issues with their product or simply issues that can be tangential to the product itself.

Overall, technical support has been excellent. When I have run into issues that move past their Tier-2 support, I had the opportunity to work with their directors and their development staff.

We switched because of cost and the overall level of effort it was taking to keep up with managing the solution. This was not a full time job, but simply a part time job for one person. This solution has allowed us to provide support with a fraction of the resources, instead of dedicating a full-time resource.

The initial setup was rather simple. We used Professional Services as well as Technical training resources from ScienceLogic.

The deployment was done remotely by a single individual in few days. Overall, he was very competent.

We have had a very solid ROI since we use the product as part of our Managed Services offering. It has allowed us to keep the prices both competitive and profitable.

Decide what you want to monitor and only monitor those items. Absorb other elements as you grow.

We migrated from Nimsoft to ScienceLogic, but I have worked with a large number of Enterprise Monitoring platforms in my career. We considered Nagios, SolarWinds, and ManageEngine before deciding on this solution.

I am excited to see the new version, Version 8. But the product has continued to grow and whenever I have had issues, ScienceLogic has stepped up as company. I feel very comfortable recommending them as a solution.

The ability to write custom dynamic applications, and the ability to create custom dashboards to display multiple device graphs in one place.

We have been using EM7 as our monitoring solution since our product was launched 7 years ago. EM7 has allowed us to respond quickly to service outages, and has been a great help in identifying the cause of these outages.

The upgrade process occasionally proves to be exciting. ScienceLogic Support is always able to resolve the exciting issues promptly, but I'd rather seem them not appear in the first place.

My company: 7 years

Me personally: 3 years

No. Initial deployment is always quick and easy. I'be deployed more than a dozen appliances and not encountered any issues.

Not with EM7, just with my hardware. Even in those instances, ScienceLogic support has been a great help in getting things running again.

The only scalability issues I've encountered have been due to bugs in my hardware. When I have followed heir published hardware recommendations and used reliable hardware I have seen no scalability issues.

Excellent. I've only called to address licensing issues, and they have always been able to resolve my issues quickly.

The best I've ever experienced. No matter whether my issue has been due to system configuration, operator inexperience, or hardware problems, they have always been able to guide me to a prompt resolution.

I've used Nagios a number of times, and have tried Zabbix and a couple others. All of the other solutions make generating graphs and configuring alerts a painful process. With EM7 it's painless.

Very simple. With the auto-discovery capability, I didn't have to created complicated configuration files like with Nagios.

In-house. The solution was initially implemented by my boss, but I took over 3 years ago. Since then I have thoroughly enjoyed supporting EM7.

The product is a bit expensive, but impressive capability and expandability comes at a price. My management team has never hesitated to approve my requests for new licenses.

My boss tells me that they looked at Nagios and Zabbix, and discovered that they didn't offer nearly the capabilities offered by EM7. The fact that our primary provider of satellite communications services also uses EM7 was an additional big help in making the choice.

I highly recommend on-site training from ScienceLogic's staff. They convey a great deal of information very quickly and painlessly.

ServiceNow API integration - Allows us to automate monitoring alerts for our internal infrastructure as well as our client environments.

Highly Customizable - The platform is capable of almost anything in terms of reporting/monitoring/alerting. If I determine there is something I need to be monitoring, I can quickly create an event that will be generated. When combined with ServiceNow intergration, our Support Team can quickly address issues.

Phone-Home Collectors - Having the ability for the collectors to report back to a central database over the internet is an amazing feature. Rather than spending weeks establishing a Site-to-Site VPN with each of our customers, we simply provide and ISO file to our clients and input the address/key of our database. We can turn up collectors in a matter of minutes.

I work for a Managed Service Provider and we rely heavily on our monitoring/alerting platform. One of the primary functions of our Support Team is the acknowledgement of alerts and communication with our clients on the health of their environment. ScienceLogic has given us the ability to generate tickets directly from monitoring events. When a client requests that we provide alerts on a specific function/feature being unavailable, I can typically create a new event policy that fits the bill.

Our Client team works to provide meaningful information to our clients in the form of reports. ScienceLogic allowed for us to create PRI utilization reports that we can send to our clients. The automation / scheduling of the reports reduces the administrative overhead put on the Client team and myself.

Simplified Interface - ScienceLogic can be a bit overwhelming when you begin working with it. The amount of customization is sometimes too much. A simplified user interface would help to alleviate this.

NetFlow Support - I would like to see ScienceLogic support Netflow so that it can be used to identify applications that could be affecting network bandwidth.

Configuration Backup - Another feature I would like to see added to ScienceLogic. It is unfortunate that I have to use different systems to perform certain functions of a Network Management System (NMS)

We have used the solution for approximately 2 years.

There were no deployment issues to my knowledge. I wasn't part of the initial deployment. However, the infrastructure consisted of a Database, Administration Portal and Data Collector. All were deployed as virtual appliances on a VM host.

Overall, the system has been very stable. In the two years we have had the system, I have only encountered two instances where the database would experience issues. It would lock up and collectors would stop sending data to it. A system reboot typically cleared up any problems I would see.

We have not encountered any scalability issues yet. We have grown from monitoring 100 devices to upwards of 500. The system doesn't seem to be experiencing any problems.

The customer service has been excellent. Whenever I have a question or require assistance, they are helpful and polite.

The Supoort Team consists of some great engineers. I feel confident that when I submit a support ticket, I will get an engineer who understands the system and how to best resolve the problem I am experiencing.

We were not using an NMS prior to ScienceLogic. As we grew, we wanted a way to provide monitoring/alerting and ticket generation from the platform. ScienceLogic fit that bill perfectly.

The initial setup is straight forward from a high-level. We received assistance from ScienceLogic on the initial installation / configuration. I was not involved in the actual deployment but it sounded like it went well.

We worked directly with ScienceLogic on the installation. I was not involved in the initial deployment. The co-worker who deployed the system seemed to be happy with their level of expertise.

Licensing is based upon the number of the devices, as well as the tier of the device being monitored. For example, a Tier 1 license is going to cost less than a Tier 6 license. I suggest that you appropriately classify your devices in the proper tier. Otherwise, you may find that the automated discovery of the devices will put them in the incorrect tier.

Our team evaluated SolarWinds as well as ScienceLogic. From a pricing perspective, ScienceLogic was superior. Also, the deployment of ScienceLogic was better suited to our Managed Service Provider environment. Having to establish Site-to-Site VPNs for all of our clients would significantly increase the deployment time. The phone-home collector available from ScienceLogic is an excellent solution for any MSP.

Pros:

- The platform is excellent for monitoring / alerting / ticket generation to ServiceNow

- You can customize virtually every aspect of the system.

- Phone-Home collectors allow you to deploy remote appliances within different networks with no need for VPNs.

- Virtual or hardware appliance options

- Excellent Customer Service and Support

Cons:

- The User Interface is a bit overwhelming until you become more familiar with it.

- No Configuration Backup support

- No NetFlow support