ScienceLogic Reviews, Competitors and Pricing

it_user194922

DataCenter & Facility Consultant at a manufacturing company with 1,001-5,000 employees

Feb 18, 2015

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Has saved us time. Very efficient in terms of deployment and implementation.

What is most valuable?

Too many to name all of them but some examples are:

Dashboard
Dynamic Apps
Widget builder
Reporting
Integration
Custom threshold
Custom event
Runbook
Automation

How has it helped my organization?

Time. Very efficient in terms of deployment, and implementation.

What needs improvement?

I see room to do better in the network and SNMP trap processing. A major bug was discovered on the asset warranty alarm mapping, I hope the problem has been resolved by now.

For how long have I used the solution?

One and a half years on a global scale.

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What was my experience with deployment of the solution?

There were times when the backup MySQL data sync had a problem within the probe and the main instance.

What do I think about the stability of the solution?

Minor, it was related to the sync issues.

What do I think about the scalability of the solution?

The scalability and performance is excellent. We use it globally.

How are customer service and support?

Customer Service:

They are knowledgeable and very responsive.

Technical Support:

Excellent.

Which solution did I use previously and why did I switch?

We previously used a different solution. This is the best tool ever which allowed us to consolidate from various monitoring solutions such as HPOV, CA and SCOM..

What about the implementation team?

Both in-house and though a vendor team. They are very experienced and able to answer straight from an inquiry when it comes to a technical issue.

Which other solutions did I evaluate?

Yes, we looked at FireScope unify.

What other advice do I have?

It has a speedy deployment and an impressive dashboard.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user200574

Manager - Managed Services at a tech services company with 501-1,000 employees

Feb 26, 2015

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Much better than the SMB product we were previously using.

What is most valuable?

Device monitoring.

How has it helped my organization?

It has given us comprehensive monitoring across all platforms. Better to have a best of breed tool than an SMB product.

What needs improvement?

Reporting needs to be improved. It was sold as a tool we could use for out clients and it was a complete failure. Also, built in applications should be more to best proactive monitors.

For how long have I used the solution?

I've used it for two years.

What was my experience with deployment of the solution?

Yes.

What do I think about the stability of the solution?

Yes.

What do I think about the scalability of the solution?

Yes.

How are customer service and technical support?

Customer Service:

High.

Technical Support:

5/10.

Which solution did I use previously and why did I switch?

Yes, and we switched because we were using an SMB tool that could not scale to larger clients or monitor a broad enough scope of devices.

How was the initial setup?

Simple.

What about the implementation team?

In-house.

Which other solutions did I evaluate?

Yes, we looked at continuing with our previous tool, Kaseya and a couple of other multi-tenant tools.

What other advice do I have?

Implement with a consulting group that knows the product. Don't expect the talent at ScienceLogic to help with process. The infrastructure you place this product on makes a huge difference.

Disclosure: I am a real user, and this review is based on my own experience and opinions.