We performed a comparison between New Relic and ScienceLogic based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The single dashboard is a valuable feature."
"We can manage the entire system across the network and troubleshoot the pain points."
"We use it for monitoring, identifying when services go down, or when they are outside of what we would consider normal operations."
"We like the performance of the product."
"The pricing is pretty good."
"Working with the solution is very easy. It's user-friendly."
"It has given us better insight into the performance of the system."
"As soon as it monitors all our systems and is integrated with PagerDuty, the operations team just needs to wait for alerts on their cellphones to fix things."
"The VPN is one of the solution's most valuable features for us."
"Their technical support is pretty good and responsive. We have a real good relationship with them."
"Dynamic Component Mapping is key and unique."
"The power flow is great."
"The best feature is the highly flexible graphs."
"The tool is quite easy to deploy, and it offers very good support."
"The solution provides good infra-monitoring features."
"One of the valuable features is rapid dashboards."
"ScienceLogic allows us to create and customize a user-friendly dashboard."
"Provides agentless monitoring so there's no need to install the agent on each server."
"The technical support needs improvement."
"The Wi-Fi side needs improvement."
"The solution should include more detailed reports for SQL database requests."
"The product has good documentation for Linux, however, their documentation for Windows is lacking substantially. It's something they need to develop."
"There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it."
"They could improve the education process and how people understand that these tools are very technical. Right now, if someone was to pick it up from day one, it is a very steep learning curve."
"It would be nice if there were pre-made dashboards."
"They should bring the pricing down to be more competitive."
"The solution must provide better support for Azure Web Apps service."
"The solution could improve by having more network monitoring features, such as for all the infrastructure."
"They should improve their support process and add chat."
"They should improve database issues in HA and Failover mode, and provide documentation for all users , even if they are not customers."
"Admins do not have direct access to the reporting."
"I would like to see out-of-the-box standard dashboards for common services."
"The product's reporting functionalities have certain shortcomings, making it an area where improvements are required."
"The product must educate its strategic partners for deployment."
"One important area we feel could be improved is the UI. It takes a lot of clicks to do very simple tasks."
"ScienceLogic could improve the implementation, it could be made easier."
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New Relic is ranked 5th in IT Infrastructure Monitoring with 152 reviews while ScienceLogic is ranked 12th in IT Infrastructure Monitoring with 42 reviews. New Relic is rated 8.6, while ScienceLogic is rated 8.6. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of ScienceLogic writes "Great integrations, power flow, and good support". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus, whereas ScienceLogic is most compared with Dynatrace, LogicMonitor, SolarWinds NPM, Datadog and Zabbix. See our New Relic vs. ScienceLogic report.
See our list of best IT Infrastructure Monitoring vendors, best Network Monitoring Software vendors, and best IT Operations Analytics vendors.
We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.