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Elastic Observability vs ScienceLogic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.1
Elastic Observability enhances cost-effectiveness, reduces incidents, and improves efficiency, yielding significant time savings and operational benefits.
Sentiment score
7.4
ScienceLogic users report high returns, reduced incident response times, improved troubleshooting, and benefits outweigh initial costs by year two.
The return on investment is fair but often challenged by medium-sized businesses who may question its adequacy.
 

Customer Service

Sentiment score
7.7
Elastic Observability's support is praised for prompt, efficient service and effective community-driven insights, enhancing overall user experience.
Sentiment score
7.7
ScienceLogic's customer service is praised for responsiveness, knowledge, efficiency, and round-the-clock support despite occasional delays.
Problems with Skylar may require longer wait times due to limited resource expertise.
 

Scalability Issues

Sentiment score
7.1
Elastic Observability is efficiently scalable, with performance stability across varying team sizes, influenced by subscription level and infrastructure.
Sentiment score
6.9
ScienceLogic offers scalability across devices, but could improve ease in scaling operations for cloud and on-premise environments.
Elastic Observability seems to have a good scale-out capability.
What is not scalable for us is not on Elastic's side.
 

Stability Issues

Sentiment score
8.2
Elastic Observability is praised for its robust and stable performance, efficiently handling large data volumes across industries.
Sentiment score
7.1
ScienceLogic is highly regarded for stability, reliability, and efficiency, with minor issues not affecting overall performance and quick recovery.
It is very stable, and I would rate it ten out of ten based on my interaction with it.
Elastic Observability is really stable.
Stability should relate to whether the platform fails, stops working, or breaks.
 

Room For Improvement

Elastic Observability needs better licensing, visualization, automation, integration, pricing, AI features, customization, and support for observability and cost transparency.
ScienceLogic users seek improvements in reporting, UI, API, integration, observability, performance monitoring, documentation, and proactive notifications.
It lacked some capabilities when handling on-prem devices, like network observability, package flow analysis, and device performance data on the infrastructure side.
Elastic Observability could improve asset discovery as the current requirement to push the agent is not ideal.
One example is the inability to monitor very old databases with the newest version.
While some other companies have easier APIs, using this solution demands significant expertise.
Integrating observability and APM monitoring into the overall portfolio would be beneficial.
 

Setup Cost

Elastic Observability offers competitive pricing with variable costs, favoring enterprises over startups, requiring premiums for advanced features.
ScienceLogic offers negotiable but potentially costly pricing with scalable, tier-based licenses, requiring careful cost management.
The license is reasonably priced, however, the VMs where we host the solution are extremely expensive, making the overall cost in the public cloud high.
Elastic Observability is cost-efficient and provides all features in the enterprise license without asset-based licensing.
It could be cheaper.
 

Valuable Features

Elastic Observability offers scalable logging, seamless integrations, real-time visualization, and enhances system performance with a user-friendly, open-source model.
ScienceLogic offers customizable dashboards, integration capabilities, AI mapping, and robust monitoring for effective IT and network management.
The most valuable feature is the integrated platform that allows customers to start from observability and expand into other areas like security, EDR solutions, etc.
the most valued feature of Elastic is its log analytics capabilities.
All the features that we use, such as monitoring, dashboarding, reporting, the possibility of alerting, and the way we index the data, are important.
It offers over 500 integrations with a wide range of device types, referred to as PowerPacks, which are prebuilt integrations for hundreds, if not thousands, of integration types.
The CMDB update and the automatic CMDB update are valuable.
 

Categories and Ranking

Elastic Observability
Ranking in IT Infrastructure Monitoring
7th
Ranking in Cloud Monitoring Software
7th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
26
Ranking in other categories
Application Performance Monitoring (APM) and Observability (7th), Log Management (14th), Container Monitoring (4th)
ScienceLogic
Ranking in IT Infrastructure Monitoring
24th
Ranking in Cloud Monitoring Software
19th
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
44
Ranking in other categories
Event Monitoring (7th), Unified Communications Monitoring (1st), Network Monitoring Software (27th), Server Monitoring (12th), IT Operations Analytics (7th), AIOps (7th)
 

Mindshare comparison

As of February 2025, in the IT Infrastructure Monitoring category, the mindshare of Elastic Observability is 4.4%, down from 4.6% compared to the previous year. The mindshare of ScienceLogic is 1.9%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
 

Featured Reviews

Adelina Craciun - PeerSpot reviewer
Customization enables tailored monitoring and alerting across departments
The possibility to customize it has been quite useful. Whatever the other departments want to dream up, we implement. Whatever they want to monitor, the granularity of it, the changes in the threshold, and the anomalies that they want reported all require some development. So far, every single request has been fulfilled.
Michael Wenn - PeerSpot reviewer
Offers comprehensive monitoring and tool consolidation but integration complexity needs improvement
There is room for improvement in the speed of setting up the service and integrating PowerPacks. Although these prebuilt features are great, there is considerable complexity in bringing them together to create a unified dashboard. Even with many good integrations and deep visibility, the implementation takes time, especially when it doesn't involve these integrations. While some other companies have easier APIs, using this solution demands significant expertise. It's challenging for new customers to implement independently. The implementation speed of non-PowerPack or non-out-of-the-box integrations should be improved. Additionally, the AI automation feature is not yet very rich due to resource constraints supporting a wide platform.
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838,713 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
21%
Computer Software Company
15%
Manufacturing Company
9%
Government
6%
Computer Software Company
16%
Financial Services Firm
11%
Manufacturing Company
9%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Elastic Observability?
Elastic Observability significantly improves incident response time by providing quick access to logs and data across various sources. For instance, searching for specific keywords in logs spanning...
What is your experience regarding pricing and costs for Elastic Observability?
Elastic Observability is cost-efficient and provides all features in the enterprise license without asset-based licensing. However, sizing and licensing information could be clearer.
What needs improvement with Elastic Observability?
Of course, maintenance is necessary, as with any software, requiring updates with the latest features and security enhancements. It lacked some capabilities when handling on-prem devices, like netw...
What do you like most about ScienceLogic?
The tool is quite easy to deploy, and it offers very good support.
What needs improvement with ScienceLogic?
Integrating observability and APM monitoring into the overall portfolio would be beneficial.
 

Comparisons

 

Overview

 

Sample Customers

PSCU, Entel, VITAS, Mimecast, Barrett Steel, Butterfield Bank
Kellogg Company, Booz Allen, Cisco, Red Bull, Fidelus, Telstra, Comcast, CSC, Peak 10, HughesNet, Hosting, Datapipe, US Army, Equinix, Rite Aid, Carbonite, Sybase, Carpathia, AT&T, ePlus, Dimension Data, Virtustream, Boeing, Honeywell
Find out what your peers are saying about Elastic Observability vs. ScienceLogic and other solutions. Updated: February 2025.
838,713 professionals have used our research since 2012.