ScienceLogic Reviews

Science Logic provides distributed and all-in-one concept in monitoring, you can easily customize the features in this product. Its distributed architecture makes it special. It comes with the OS built in, so no need to purchase an OS license or DB license.

They should improve database issues in HA and Failover mode, and provide documentation for all users , even if they are not customers.

One year.

Yes.

No issues in tools.

It depend on cost, on the customer, and the architect.

 It is straightforward.

 It depends on the customer, what he wants.

Yes, I evaluate a product and check all requirements before choosing.

Before implementation, be sure to clarify all the customer's requirements, then choose products accordingly.

We now have a solution that lives on our customers’ sites. It actually pulls in the data real time and gives us the proper alerts when we need them.

The dashboards give us an added level of service offering to our customers.

The key features that we really appreciate are

• The built-in monitoring templates are very good for video.
• The platform enables us to do a lot of customization with our customers helping us to go the extra mile and differentiate our services.
• The multi-tenant environment is very good because we’re able to manage all of our customers from one view, while ensuring they only see their data.

Being able to email people when an alert happens and notify them right away is a big help to us and our customers. We've looked into things like having them log in to have their own dashboards. Certain executives like to see things that are going on or certain IT professionals for our customers.

Reporting and other features in the product give our customers a self-service ability so they don’t always have to contact us. Our customers now have a way to login themselves to use the product as well as we do.

We're working on the reporting stuff, that's probably our next phase- to work on the reporting, this way we can automate everything.

Before ScienceLogic, our monitoring was fairly difficult to do. We were kind of limited in our capabilities.

It has allowed us to grow. We’re able to offer new services to our customers that they didn't have in the past. So this is opening a whole new door of monitoring offerings to our customers and what we can provide for them on top of what we already are providing.

The ability to see precisely what's happening and how those parts are interacting with a client's IT system.

True multi-tenancy has benefits because we can provide clients with their own fully transparent information from our system of what's going on at their network. It’s a real plus especially for clients who have their own IT teams and want to manage the networks themselves but with the reassurance that our teams are in the background.

It enables us to monitor a diverse set of vendors that we deal with. We work with major vendors such as Microsoft, Citrix, Cisco, Symantec and Dell and we were looking for something which out of the box would enable us to monitor all of these solutions.

For example, at its most basic level - if we have a server volume increasing in disk space we can avoid it filling up to the level where something goes offline. By being proactive and avoiding the problem it takes far less resource time for us to deal with that issue.

Life before ScienceLogic was quite responsive. Although we did managed services to a degree, they were more of a point in time check for the health of the client system rather than real time deep analysis. Now we’re able to resolve client problems not only before they have a problem but also when we have to troubleshoot we can look back in time and can get a picture of what was going on with the network to avoid repeat occurrences.

We used to spend a lot of time traveling to customer sites with engineers to do what we call a health check before we took new clients on board. This was nothing more complicated and sophisticated than an engineer driving to the location and filling in a Word document while on site - kicking the tires to see what a particular server was doing. We’re now able to deploy a data collector very quickly. We can even send collectors out that report to us without even going to the client's firewall and so we can very quickly get a picture of the prospective IT system that we're looking to support.

ScienceLogic also has much more efficient troubleshooting than what we were using in the past.

No issues with deployment. Deployment and time to value is rapid. It's very easy to install and agentless deployment means you can very quickly get meaningful information back from the system.

They provide quality support - immediately after deployment and throughout.

Previously we were using a whole mix and match of different tools to achieve different kinds of service delivery but the key problem for us was there was no holistic view of what was going on deep inside our clients IT systems. We knew that we needed to consolidate and get one tool that would give us that deep visibility.

We looked at a number of different solutions, but nothing matched what ScienceLogic could offer, both in terms of company personnel and the product itself.

Event creation, device relation building, and customization are excellent aspects of ScienceLogic for infrastructure and application monitoring. Dashboards are another excellent feature as that provides a visual representation to application owners and support teams.

ScienceLogic has helped us to create a structural view of our infrastructure and applications that also details trending usage. Correlating the usage with logged events is useful in troubleshooting and knowledge creation.

One of the main areas for improvement would be the reporting section of ScienceLogic. There is a lot of great information that ScienceLogic collects but the current reporting option are very limited without extensive customization.

Two years

Initial issues in deploying with vlan tagging due to changing network environment. Most of the deployment is very intuitive.

Initial issue involving the hard drive specs created some issues but support was very helpful in solving and assisting us through this issue.

There was a few issue involving the quantity of devices to be monitored, including the interfaces, versus the amount of collectors required. Larger quantities of interfaces was the biggest issue but just required recalculating how many devices per collectors were necessary.

Excellent. The customer service and support has been the best of any vendor I have had experience dealing with in my professional history.

I would also rate technical support as excellent. They have stayed with us through every issue we my face and provided consistent updates. The level of skill is exceptional for troubleshooting and has been an incredible resource.

Multiple tools were previously used but limited view, lacking features, and failed support caused use to switch.

The initial setup was straightforward with the assistance of deployment support. It was a very educational setup.

The initial deployment was through ScienceLogic but additional deployments were done through our in-house group. In both cases, deployment was easy and intuitive.

I believe the prevention and ability to quickly troubleshoot issues is the main ROI. The less time taken to deal with major issues, the more time teams can focus on other issues regarding services provided.

Pricing and licensing is fair depending on how you plan to use ScienceLogic. The range of options ScienceLogic provides makes the cost flexible and reasonable.

Some other options consisted of Nagios and SolarWinds. The reason ScienceLogic was chosen is for it's functionality and customization. It's growing integration with other tools and the ability to grow per customer needs makes it an excellent tool.

ScienceLogic is a tool that you can appreciate to multiple levels of technical experience. The ability to customize and grow the tool to the company needs is a huge benefit.

Network monitoring in general is very important, having the ability to customize and being able to identify more than just a node is down.

Web monitoring, service and processes monitoring have saved and prevented more than just one outage.

The product works great and I feel what the team is doing and how they are moving is a testimony to their success.

Outside of key to the kingdom they are doing a good job with updates and patches for adding new features.

Product works great and I feel what the team is doing and how they are moving is a testimony to their success.

2 Years

At times but honestly the support staff is amazing.

No.

No.

Amazing, at times the best it can be.

5 stars

No

Easy to follow plus they allow for a rep to assist with the install.

Amazing.

Licensing is easy to follow but can get expensive for the more devices that you want to add.

Yes, but this was before my time as an employee.

The customizable dashboard is my favorite feature. I have everything that matters to me in my role available immediately at sign on. I also love that we can customize a customers dashboard view, from analyst to C-level executive we can give the customer exactly what they want/need to see at sign on.

We have been able to utilize categories and grouping for both customers and devices to streamline our processes for both monitoring and management of those devices.

Overall monitoring capabilities could be improved. We run into instances where we are not able to configure monitoring for specific things and requires quite a bit of manual labor to accomplish these tasks.

We have used this solution for about 3 years.

I was not a part of the original deployment team so I am unsure. I have been involved in some customer deployments and things seem to run quite smoothly.

The main stability issues we encounter are during upgrades which tend to take longer to apply than scheduled. The stability tends to be fantastic.

We have found this solution to be quite scalable and at this price point it seems to be intended for enterprise level customers.

The customer service at ScienceLogic is excellent. We have multiple routes we can use as escalation when needed but we really have not had the need to at this point.

The technical support provided by ScienceLogic is above average. The built in programming is excellent. Sometimes it is difficult to apply to monitoring but when it works it is great.

I was not with the company I am now prior to us utilizing ScienceLogic and EM7 as a monitoring tool.

Again, I was not part of the initial setup I joined my company after things were originally launched.

Again, I was not part of the initial setup I joined my company after things were originally launched.

This tends to be an expensive solution that is geared toward enterprise level customers. You will need to have an intermediate monitoring option as well.

There are some very nice features built into this solution but it does seem to serve enterprise level customers more than any others.

The best feature is how customizable the platform is. It can be integrated into various systems, processes, and customized to the client's liking.

The product was able to centralize our monitoring, graphing, and alerting systems (including PagerDuty integration).

Usability is important. The interface is nice, but very complex and requires lots of learning involved in managing and navigating the product.

I used this solution for over a year, replacing an existing monitoring platform.

No issues encountered with deployment.

No issues encountered with stability.

Yes - scaling for thousands of servers requires a significant footprint of collectors to handle the load.

Excellent customer service.

Excellent technical support.

Nagios - we switched because ScienceLogic is an all in one solution which is able to do more than Nagios.

It was complex - it required their technicians to assist on setting up the system initially.

Through ScienceLogic direct. They were very knowledgeable.

Setup and day-to-day cost is negotiable, but having a lot of devices can be expensive in the long run.

We compared ScienceLogic to Nagios, LogicMon, and Zabbix.

Test the product thoroughly and do a cost analysis to see if the product is suitable long term.

1. Registry information for better inventory pull information
2. Event information to granular level
3. Adding support/KB notes to events

Improved network infrastructure monitoring which reduces any unplanned outages.

Need to have a better export data/copy to clipboard option to transfer the data to do more analytics on the events/trends/graph.

I've used it for two years.

Error information doesn’t have a good information if something goes wrong while doing a device discovery (I tried this a while back- couldn’t be more specific).

Never got to know since we have two to three instances running.

I haven't needed to call them.

I haven't needed to call them.

Yes, and we switched because it had a heavy GUI and was impossible to suppress certain events.

In-house.