ScienceLogic Reviews

The whole platform overall is very powerful. Best feature of all is detailed monitoring of services, processes, ports and SSL certificates and or web content. SSL certificate monitoring function is really great, one does not need to use third party software or worst ... spreadsheet.

The EM7 platform allows one to allocate resources and point them in the right direction when needed. We can monitor 6000k devices with only handful of people 24/7.

Ticketing improved dramatically from when I started working with the EM7 platform. Guys at ScienceLogic are always open to new suggestions and their voting system allows them to develop tools that are truly needed.

6 Years

Not at all. Deployment was pretty straight forward and ScienceLogic engineers were able to deploy EM7 quickly and efficiently. We are about to migrate to Virtualized system which I'm sure would be even easier.

No, even with 6000 devices we did not encounter any stability issues. Our system worked perfectly from day one.

Scalability is pretty easy. You have few different option of hardware (Dell) that you can use to expand your system by adding more collectors or expand your database.

Customer service is amazing, ScienceLogic is growing quickly however it still has a small company feel what allows their engineers to know your system well from the ground up. They are always flexible with scheduling and allow you to choose best dates that fit your calendar.

Technical Support is always there. If its small or big question I never had to wait in a queue. Usually it take them 2-3 rings to pick up the phone. Once a call is initiated they log in to your system within 5 minutes and start resolving issues and answering questions where needed.

No, ScienceLogic is the first solution that we used since there is no one out there that provides monitoring and ticketing in the same system.

Initial setup is very straightforward. Appliances with prebuild system are being shipped to you (either All in one for smaller customers or collector, database and API for anyone with few thousand devices.) System is pretty much plug and play and required only few hours of setup.

We have implemented our system via in house team. Their experience is great and they always have answers and solutions at their fingertips.

Unfortunately I do not have information on this subject since ROI is not being calculated by me. If I had to guess ROI would be around 150%

Calculate your devices and decide how many SNMP and PING devices you needed. Pricing between the two is quiet large therefore you can save some money if you don't require to collect all info on each device.

No other options were on the market at the time when ScienceLogic came out with their Em7 platform. Their product is specializing not only in monitoring but also in Ticketing.

ScienceLogic is a great company! I worked with them for the past 6years and their growth shows that they are the leader in monitoring segment for small to medium companies. Keep up good work.

The ability to write custom dynamic applications, and the ability to create custom dashboards to display multiple device graphs in one place.

We have been using EM7 as our monitoring solution since our product was launched 7 years ago. EM7 has allowed us to respond quickly to service outages, and has been a great help in identifying the cause of these outages.

The upgrade process occasionally proves to be exciting. ScienceLogic Support is always able to resolve the exciting issues promptly, but I'd rather seem them not appear in the first place.

My company: 7 years

Me personally: 3 years

No. Initial deployment is always quick and easy. I'be deployed more than a dozen appliances and not encountered any issues.

Not with EM7, just with my hardware. Even in those instances, ScienceLogic support has been a great help in getting things running again.

The only scalability issues I've encountered have been due to bugs in my hardware. When I have followed heir published hardware recommendations and used reliable hardware I have seen no scalability issues.

Excellent. I've only called to address licensing issues, and they have always been able to resolve my issues quickly.

The best I've ever experienced. No matter whether my issue has been due to system configuration, operator inexperience, or hardware problems, they have always been able to guide me to a prompt resolution.

I've used Nagios a number of times, and have tried Zabbix and a couple others. All of the other solutions make generating graphs and configuring alerts a painful process. With EM7 it's painless.

Very simple. With the auto-discovery capability, I didn't have to created complicated configuration files like with Nagios.

In-house. The solution was initially implemented by my boss, but I took over 3 years ago. Since then I have thoroughly enjoyed supporting EM7.

The product is a bit expensive, but impressive capability and expandability comes at a price. My management team has never hesitated to approve my requests for new licenses.

My boss tells me that they looked at Nagios and Zabbix, and discovered that they didn't offer nearly the capabilities offered by EM7. The fact that our primary provider of satellite communications services also uses EM7 was an additional big help in making the choice.

I highly recommend on-site training from ScienceLogic's staff. They convey a great deal of information very quickly and painlessly.

Event creation, device relation building, and customization are excellent aspects of ScienceLogic for infrastructure and application monitoring. Dashboards are another excellent feature as that provides a visual representation to application owners and support teams.

ScienceLogic has helped us to create a structural view of our infrastructure and applications that also details trending usage. Correlating the usage with logged events is useful in troubleshooting and knowledge creation.

One of the main areas for improvement would be the reporting section of ScienceLogic. There is a lot of great information that ScienceLogic collects but the current reporting option are very limited without extensive customization.

Two years

Initial issues in deploying with vlan tagging due to changing network environment. Most of the deployment is very intuitive.

Initial issue involving the hard drive specs created some issues but support was very helpful in solving and assisting us through this issue.

There was a few issue involving the quantity of devices to be monitored, including the interfaces, versus the amount of collectors required. Larger quantities of interfaces was the biggest issue but just required recalculating how many devices per collectors were necessary.

Excellent. The customer service and support has been the best of any vendor I have had experience dealing with in my professional history.

I would also rate technical support as excellent. They have stayed with us through every issue we my face and provided consistent updates. The level of skill is exceptional for troubleshooting and has been an incredible resource.

Multiple tools were previously used but limited view, lacking features, and failed support caused use to switch.

The initial setup was straightforward with the assistance of deployment support. It was a very educational setup.

The initial deployment was through ScienceLogic but additional deployments were done through our in-house group. In both cases, deployment was easy and intuitive.

I believe the prevention and ability to quickly troubleshoot issues is the main ROI. The less time taken to deal with major issues, the more time teams can focus on other issues regarding services provided.

Pricing and licensing is fair depending on how you plan to use ScienceLogic. The range of options ScienceLogic provides makes the cost flexible and reasonable.

Some other options consisted of Nagios and SolarWinds. The reason ScienceLogic was chosen is for it's functionality and customization. It's growing integration with other tools and the ability to grow per customer needs makes it an excellent tool.

ScienceLogic is a tool that you can appreciate to multiple levels of technical experience. The ability to customize and grow the tool to the company needs is a huge benefit.

I see the biggest features of EM7 is that it is can cover a lot of different products very quickly and without a ton of effort. In my book, the second biggest feature is the company behind the product, they generally respond quickly to issues with some level of urgency and they seem very motivated to innovate the software.

I have thought long and hard about the following statement but if I had to setup another shop all over again EM7 would be the first tool I would fire up #truestory.

We can approach many different solutions without a ton of lift on developers which helps us a great deal. We still need to put time into tuning what is in the defaults, but we can get up and running in short order using EM7.

Reporting is still a gigantic pain point, we invest a lot of cycles in manufacturing reports off-board -#notfun. While EM7 covers a lot of ground quickly and is capable of consuming enormous amounts of event and performance data, EM7 ironically has a hard time reporting on it - basic reporting is there, but if you let's say want to run a report for the last 90 days how many Cisco 2900 routers had a critical power supply incident that for one isn't easy and two needs a developer to write a custom report.

QA of their power-packs has been an uphill battle at times, and I feel like it's in part due to how EM7 is marketed. When a vendor claims they have a management pack for a given manufacturer, that doesn't necessarily mean its going to be dead on accurate for production use. If you need to make dead certain that the release is going to deliver I have come to learn every in step of the way to production needs thorough testing before putting it into a production environment - moral of the story here is make no assumptions and read your release notes. Also your team time for tuning the software release, like I said EM7 consumes alot of data, that always isn't a good thing.

For me the UI lays out very logically, then again I use it every day, but for many of our users navigating the UI gets confusing quickly and before long the user gets lost and frustrated and they give up. The UI for any end user facing systems needs to welcome all walks of life, EM7 at present( I know they are working on the UI currently) is really geared to the end users who are professional engineers not necessarily the weekender admin - which if you are professional engineer you're going to feel right at home.

Deployment went very smooth, their installation engineers still engage with us with is a luxury not every vendor can handle.

It's been a real workhorse for us, but you gotta take care of the horse.

As it relates to scalability : if you follow all the rules, take time to read the manuals, its infinitely scalable in my opinion. That said we haven't had any issues with scalability :)

Superior to most, they have a good account coverage plan, we get treated pretty well even when there is bad news.

Probably some of the best in the business at getting to the root of the issue quickly.

We implemented through a vendor team initially, our team seemed to have root level knowledge of the system. I haven't seen many of their engineers spending any time scratching their head on situations.

The customizable dashboard is my favorite feature. I have everything that matters to me in my role available immediately at sign on. I also love that we can customize a customers dashboard view, from analyst to C-level executive we can give the customer exactly what they want/need to see at sign on.

We have been able to utilize categories and grouping for both customers and devices to streamline our processes for both monitoring and management of those devices.

Overall monitoring capabilities could be improved. We run into instances where we are not able to configure monitoring for specific things and requires quite a bit of manual labor to accomplish these tasks.

We have used this solution for about 3 years.

I was not a part of the original deployment team so I am unsure. I have been involved in some customer deployments and things seem to run quite smoothly.

The main stability issues we encounter are during upgrades which tend to take longer to apply than scheduled. The stability tends to be fantastic.

We have found this solution to be quite scalable and at this price point it seems to be intended for enterprise level customers.

The customer service at ScienceLogic is excellent. We have multiple routes we can use as escalation when needed but we really have not had the need to at this point.

The technical support provided by ScienceLogic is above average. The built in programming is excellent. Sometimes it is difficult to apply to monitoring but when it works it is great.

I was not with the company I am now prior to us utilizing ScienceLogic and EM7 as a monitoring tool.

Again, I was not part of the initial setup I joined my company after things were originally launched.

Again, I was not part of the initial setup I joined my company after things were originally launched.

This tends to be an expensive solution that is geared toward enterprise level customers. You will need to have an intermediate monitoring option as well.

There are some very nice features built into this solution but it does seem to serve enterprise level customers more than any others.

Network monitoring in general is very important, having the ability to customize and being able to identify more than just a node is down.

Web monitoring, service and processes monitoring have saved and prevented more than just one outage.

The product works great and I feel what the team is doing and how they are moving is a testimony to their success.

Outside of key to the kingdom they are doing a good job with updates and patches for adding new features.

Product works great and I feel what the team is doing and how they are moving is a testimony to their success.

2 Years

At times but honestly the support staff is amazing.

No.

No.

Amazing, at times the best it can be.

5 stars

No

Easy to follow plus they allow for a rep to assist with the install.

Amazing.

Licensing is easy to follow but can get expensive for the more devices that you want to add.

Yes, but this was before my time as an employee.

The best feature is how customizable the platform is. It can be integrated into various systems, processes, and customized to the client's liking.

The product was able to centralize our monitoring, graphing, and alerting systems (including PagerDuty integration).

Usability is important. The interface is nice, but very complex and requires lots of learning involved in managing and navigating the product.

I used this solution for over a year, replacing an existing monitoring platform.

No issues encountered with deployment.

No issues encountered with stability.

Yes - scaling for thousands of servers requires a significant footprint of collectors to handle the load.

Excellent customer service.

Excellent technical support.

Nagios - we switched because ScienceLogic is an all in one solution which is able to do more than Nagios.

It was complex - it required their technicians to assist on setting up the system initially.

Through ScienceLogic direct. They were very knowledgeable.

Setup and day-to-day cost is negotiable, but having a lot of devices can be expensive in the long run.

We compared ScienceLogic to Nagios, LogicMon, and Zabbix.

Test the product thoroughly and do a cost analysis to see if the product is suitable long term.

1. Registry information for better inventory pull information
2. Event information to granular level
3. Adding support/KB notes to events

Improved network infrastructure monitoring which reduces any unplanned outages.

Need to have a better export data/copy to clipboard option to transfer the data to do more analytics on the events/trends/graph.

I've used it for two years.

Error information doesn’t have a good information if something goes wrong while doing a device discovery (I tried this a while back- couldn’t be more specific).

Never got to know since we have two to three instances running.

I haven't needed to call them.

I haven't needed to call them.

Yes, and we switched because it had a heavy GUI and was impossible to suppress certain events.

In-house.