ScienceLogic Reviews

I work for three companies where the usage is different. Earlier, the main usage is to monitor customer service. Later on, it was a tool used for a combination of both Splunk and ScienceLogic. Now it is different, and now we are using it to look for limited server monitoring. It's different in all the different ways I have been worked with the tool. However, basically, it's for monitoring for the most part.

The monitoring is very good.

It is simple. We can see whatever is going on. Easily, we can discover everything. We can monitor our virtuality. Mainly the monitoring is simple on the server, and we can easily correct things if there is any problem on the server.

The back end is all right. However, when we are in the documentation area, we don't get any details. We want to understand: how does the back end work? What if some problem occurs? What we can do? They need to provide more information. 

Maybe they should do more Power Packs. We do take requirements from the customer. If they want to add to Power Packs, we need to write our own custom scripts. It might be helpful to already have it included. 

I've been using the solution for around four years.

In terms of stability, whenever we have a huge device that's mounting, if one of the devices gets a lot of events it can go down. We need to be careful. We need to add a device monthly to ensure the solution doesn't get flooded. 

The scalability is good in that you can always add more users. There's no limit to the number of users. I'm not sure the exact amount of people that are using it right now as everyone has access to a lot of tools. IN my team, however, only three people use it currently. 

I've been in touch with the technical team. In the beginning, we dealt with them a lot more as we didn't have any real knowledge of the solution. As we picked up processes we've used them a bit less. However, they were always helpful.

Neutral

We did previously use NETSCOUT. We didn't have the equipment, however. It came from the client. 

There are two types of architecture. One is an all-in-one, and the other one is like a distributor. We went for the all-in-one option. It's very easy to set up. The distributor is a bit more complex. However, items like message collected, data collected and admin portal and database are like deploying one component at a time. Once we deployed them, we needed to connect to them. We needed support during that period. We needed a team. 

The deployment is quick. We could do it over a few hours on a Sunday.

While you do have to pay for licensing, I can't speak to the exact cost.

We're a customer.

I'd recommend the solution to others.

There are many marketing tools in the market. I have less experience with those. I do, however, have experience with ScienceLogic. It has a good design. You might need someone from support to do the installation. However, apart from the installation, you can understand everything very easily. It has a lot of integration capabilities as well. We can integrate with a lot of things. We can monitor emails. We can monitor APL. We can handle customization and automation and there is a great dashboard. They have lot of features to take advantage of. That's why people should go and use the tool.

I'd rate the solution ten out of ten.

It's an IT infrastructure monitoring tool. It's mostly used by the IT team. It monitors the environment like the server database and cloud environment. 

ScienceLogic is a good tool. It has good capabilities as an SaaS product. 

It has good monitoring capabilities across cloud environments, data centers, and hybrid environments. 

It covers lots of technologies from a monitoring perspective and with its AIOps and event management there. It has good capabilities around that. 

I like the APM, the topology mapping they have, and the business service mapping that they can pick up and then feed into any CMTP like in the ICMTP. It has a good feature in that area. It's a good tool from a utilization perspective for monitoring the environment.

The scalability is excellent.

From a performance perspective, it needs to improve a lot. Even though it says that it's enterprise level, we have seen lots of issues from a monitoring perspective. When we monitor a huge volume there are problems. We need more customizations on the templates. They're not that useful. To customize it, you have got to go through a lot of effort. 

The professional support that ScienceLogic provides most of the time does not have that skill set to help.

The stability could be better.

I've been using the solution for five years.

We have had issues with stability. When it is in a huge environment, we did have seen some issues around the stability in that area when using it for monitoring large environments.

The product has outstanding scalability. We did not see many issues around that so far.

Support is lacking. They are not very knowledgeable sometimes. 

Neutral

It is easy to set up. It is a SaaS product and has agentless monitoring. From a setup perspective, it is easy.

The deployment depends. It can be set up in two weeks or six weeks. However, normally, we're seeing the deployment done in two to three weeks. It's a quick deployment that is happening. It all depends upon the environment and the requirements that need to be there. Generally, it's a quick deployment.

We have seen an ROI.

The monitoring tool does not give a return on investment in the first year. Normally, it happens in the second or third year. In the first year, it is more about improving the capability of their environment, and managing the environment. From the second year, they resolve incidents or improve visibility. So from the second year onwards, ROI may not be that high, however, we have seen that customers are getting that benefits.

They are subscription based. From the pricing model perspective, it's very simple, and licensing is not very complex. It's based on the number of network devices. They have some calculations which are very straightforward and very easy to use. There are no hidden charges.

We are a partner and reseller.

The product has multiple deployment options. They do offer us a SaaS product. Therefore, it's available in the public cloud. Users have the option to deploy on-premises. It can be deployed in a private cloud or according to the customer's requirements. It has the flexibility to do that.

I'd rate it a seven out of ten. 

It's a good tool for monitoring hybrid environments. I would recommend it to others from a hybrid monitoring perspective and from a server database perspective. However, it does not have good capabilities for monitoring networks. It should not be used as a network monitoring solution. It needs to be more focused on infrastructure.

Coverage for Amazon Web Services. We can automatically discover, map, and apply the right monitoring policies to resources as they are deployed into AWS.

Support.

Savings for our IT Operations team.

Ability to automatically detect the dependencies that exist between our AWS based resources and onsite resources.

Intuitive and simple to use - frees up our technical efforts for other tasks.

Enhanced predictive analytics.

We can monitor many different areas of infrastructure: database, network, Wintel, Unix, Linux, etc. and combine them into one dashboard instead of needing to send out alerts. For example, instead of a CPU alert, we can provide a dashboard and allow the team to manage it themselves. I don’t need to send the events anymore, I can provide a visual representation of what’s going on in their environment.

We were able to increase the monitoring coverage of both our legacy and public cloud based infrastructures, while also cutting costs by over $2 million across a five year period.

We expanded monitoring of infrastructure elements by over 500%.

Our previous solution lacked monitoring support for hybrid IT environments. We would have needed to invest more than $10 million to retool our then monitoring solution to meet our needs. We knew that we needed to move from a Legacy Based Framework Tool to a Hybrid IT Monitoring Platform.

We decided that a “cloud first” strategy was the most appropriate strategy for us and began deploying new workloads to Amazon Web Services. Our move to a hybrid IT model presented several challenges, one primary challenge was monitoring an environment split across datacenters and AWS. Our existing IT operations management solution did not provide monitoring for both onsite and AWS based resources. Further, it did not provide the flexibility we needed to discover and monitor elements that appear and disappear in moments within a cloud-based environment.

We researched for 3-months in order find the best hybrid IT monitoring platform for our needs. I did an analysis of 25 distinct vendors comparing 100 different capabilities and 100 separate security concerns. After the completion of the analysis, I put the top 3 providers in a weighted average spreadsheet hiding their names, to ensure an unbiased result.

We were looking for a monitoring platform that, beyond supporting our hybrid IT needs, could provide separate dashboards to individual contributors, dramatically reduce costs, proactively alert when potential problems were approaching, and significantly cut the time it took to perform root cause detection.

We’re now able to monitor our entire IT environment, both onsite and offsite in AWS, from one solution, with 1/5 of the staff that would have been required with the legacy solution.

We use the solution to monitor servers and DNSs.

The solution provides good infra-monitoring features. It sends me alerts.

The tool must provide a deep-down view of the infrastructure. It must add API. I would like to see how many items are waiting in a queue. I would like to monitor the database performance and know how many queries are going on or how much CPU space is used. The product is not user-friendly. We need to familiarize ourselves with it. We must gain some knowledge before starting to work with it.

I have been using the solution for a year.

I rate the tool’s stability a nine out of ten. It is quite stable. It is always up. It hardly ever goes down.

The tool has medium scalability. I rate the scalability a seven out of ten. We have more than 1000 users. I use the product every day. We might increase the usage if we get more add-ons.

We were using Nagios before. ScienceLogic is a bit better.

The solution is deployed on the cloud.

The tool works well. I do not have any issues with it. Overall, I rate the solution a six out of ten.

The whole platform overall is very powerful. Best feature of all is detailed monitoring of services, processes, ports and SSL certificates and or web content. SSL certificate monitoring function is really great, one does not need to use third party software or worst ... spreadsheet.

The EM7 platform allows one to allocate resources and point them in the right direction when needed. We can monitor 6000k devices with only handful of people 24/7.

Ticketing improved dramatically from when I started working with the EM7 platform. Guys at ScienceLogic are always open to new suggestions and their voting system allows them to develop tools that are truly needed.

6 Years

Not at all. Deployment was pretty straight forward and ScienceLogic engineers were able to deploy EM7 quickly and efficiently. We are about to migrate to Virtualized system which I'm sure would be even easier.

No, even with 6000 devices we did not encounter any stability issues. Our system worked perfectly from day one.

Scalability is pretty easy. You have few different option of hardware (Dell) that you can use to expand your system by adding more collectors or expand your database.

Customer service is amazing, ScienceLogic is growing quickly however it still has a small company feel what allows their engineers to know your system well from the ground up. They are always flexible with scheduling and allow you to choose best dates that fit your calendar.

Technical Support is always there. If its small or big question I never had to wait in a queue. Usually it take them 2-3 rings to pick up the phone. Once a call is initiated they log in to your system within 5 minutes and start resolving issues and answering questions where needed.

No, ScienceLogic is the first solution that we used since there is no one out there that provides monitoring and ticketing in the same system.

Initial setup is very straightforward. Appliances with prebuild system are being shipped to you (either All in one for smaller customers or collector, database and API for anyone with few thousand devices.) System is pretty much plug and play and required only few hours of setup.

We have implemented our system via in house team. Their experience is great and they always have answers and solutions at their fingertips.

Unfortunately I do not have information on this subject since ROI is not being calculated by me. If I had to guess ROI would be around 150%

Calculate your devices and decide how many SNMP and PING devices you needed. Pricing between the two is quiet large therefore you can save some money if you don't require to collect all info on each device.

No other options were on the market at the time when ScienceLogic came out with their Em7 platform. Their product is specializing not only in monitoring but also in Ticketing.

ScienceLogic is a great company! I worked with them for the past 6years and their growth shows that they are the leader in monitoring segment for small to medium companies. Keep up good work.

Our primary use case of ScienceLogic is as a monitoring tool. We wanted something adaptable that could monitor numerous environments and specific monitoring based on the vendor. We're a supporting organization with 170 data centers around the world. I'm a technical lead and we are customers of ScienceLogic. 

The most valuable feature is an OS that enables the deployment of a virtual machine. The product provides agentless monitoring which is based on SNMP so there's no need to install the monitoring agent on each and every server. Other credentials and monitoring are also included. We get great reports and integration is also excellent. This is a simple, easy-to-use tool. 

We often face bugs when there's a new release. 

I used this solution for six years. 

This is a stable solution and there are rarely any issues.

Scalability is good, we can increase the number of users we want. 

We have premium support so the customer service is generally good. They sometimes choose to lower the urgency of our request and then it can take a few days to get a response which can be an issue for our customers. 

Positive

The initial setup is pretty straightforward. Deployment time depends on the infrastructure. If you have less than 1000 servers, then the setup doesn't take long and can be completed within a few weeks. A larger deployment will take longer. 

The solution is an OS so a license is mandatory.

This is a pretty user-friendly tool. Much has improved in the newer version from a monitoring perspective. Everything will be in the UA so nothing is required at the back end. 

I rate this solution nine out of 10 because of its simplicity. 

I would like to spotlight four key areas where ScienceLogic excels:

1. The flexibility to support most technologies. The way ScienceLogic gathers data from multiple sources is vital to our customers. As we work with new customers (often with different technology requirements), ScienceLogic is flexible enough to support our clients’ varying network needs.
2. The opportunity to achieve high value for our services. We can provide monitoring services at different pricing levels to best fit our business model while delivering value to our customers.
3. They provide the scalability to grow with us. In just a few years, we have grown from five datacenters to over 40 datacenters. ScienceLogic has continuously grown with us.
4. The availability to provide domain expertise. ScienceLogic provided onsite professional service assistance for a key project to meet our aggressive project timelines.

The dashboards in ScienceLogic provide huge value. We can show customers exactly what we are monitoring and accurately display metrics, like uptime. We want to deliver transparency to our clients, so they can see how things are performing. ScienceLogic is our way to do that. Internally, ScienceLogic improved our billing operations.

We also attend the training and networking events ScienceLogic offers. Those meetings are essential to evolving our business.

One important area we feel could be improved is the UI. It takes a lot of clicks to do very simple tasks. However, I know this is an area where they are investing and the first version of the new UI/UX is due out soon. I am confident it will be greatly improved with the next release.

We have been using ScienceLogic since 2008.

In 2012, we had to deploy a new ScienceLogic stack and migrate data from the old stack to the new one. It was a slow process, but ScienceLogic impressed us with their commitment to resolve issues fast. They sent a professional engineer to our facility to help escalate problems and fix everything as quick as possible. We did not feel we had to resolve these issues on our own, so partnership was key.

We are confident in the stability of the product. Like any technology platforms. we've had our share of issues over the past nine years. However, ScienceLogic always works with us to ensure that our services are not impacted.

ScienceLogic continues to grow with us. There is a feedback loop between our companies which allows both of us to improve. They learn from issues we experience, and we believe they build that into new product improvements. They listen to customers and make meaningful updates based on their needs.

This is an area where a small company like ScienceLogic continues to impress us. Their customer service is unparalleled. We always get the help we need, when we need it. ScienceLogic goes above and beyond expectations giving you that personalized support. Their staff recognize what’s happening in the market and understand our goals.

We have partnered with them for more than eight years because they provide superior support. When we call, they are dedicated to help. If we have a larger issue, ScienceLogic sends their experts onsite to help us. It’s a huge relief to know that ScienceLogic is ready and willing to hear our problems and offer the right solution.

We stopped using a legacy billing tool in favor of using ScienceLogic’s platform. We also had many major third party and homegrown solutions. In 2016, we consolidated all the solutions into a ScienceLogic's EM7 solution.

The overall setup was straightforward and designed with ease in mind.

We do rely on ScienceLogic to handle our implementation needs, as required. They do an effective and efficient job. There are some complexities to implementation, but overall it is pretty painless.

We absolutely receive a high return on our investment.

Make sure you understand your business and do a cost modeling for three to five years. ScienceLogic has a variety of options to consume the product, but only you can tell them what your real needs are for short and long-term.

When we first looked them, we compared EM7, Nagios, SolarWinds, and a handful of homegrown solutions.

You must recognize the functional structure of your organization and make sure everyone understands the platform. Often times, companies find themselves faced with a "tool" sprawl. Monitoring and service assurance requires a disciplined approach and asking critical questions upfront helps solve many issues later.

I see the biggest features of EM7 is that it is can cover a lot of different products very quickly and without a ton of effort. In my book, the second biggest feature is the company behind the product, they generally respond quickly to issues with some level of urgency and they seem very motivated to innovate the software.

I have thought long and hard about the following statement but if I had to setup another shop all over again EM7 would be the first tool I would fire up #truestory.

We can approach many different solutions without a ton of lift on developers which helps us a great deal. We still need to put time into tuning what is in the defaults, but we can get up and running in short order using EM7.

Reporting is still a gigantic pain point, we invest a lot of cycles in manufacturing reports off-board -#notfun. While EM7 covers a lot of ground quickly and is capable of consuming enormous amounts of event and performance data, EM7 ironically has a hard time reporting on it - basic reporting is there, but if you let's say want to run a report for the last 90 days how many Cisco 2900 routers had a critical power supply incident that for one isn't easy and two needs a developer to write a custom report.

QA of their power-packs has been an uphill battle at times, and I feel like it's in part due to how EM7 is marketed. When a vendor claims they have a management pack for a given manufacturer, that doesn't necessarily mean its going to be dead on accurate for production use. If you need to make dead certain that the release is going to deliver I have come to learn every in step of the way to production needs thorough testing before putting it into a production environment - moral of the story here is make no assumptions and read your release notes. Also your team time for tuning the software release, like I said EM7 consumes alot of data, that always isn't a good thing.

For me the UI lays out very logically, then again I use it every day, but for many of our users navigating the UI gets confusing quickly and before long the user gets lost and frustrated and they give up. The UI for any end user facing systems needs to welcome all walks of life, EM7 at present( I know they are working on the UI currently) is really geared to the end users who are professional engineers not necessarily the weekender admin - which if you are professional engineer you're going to feel right at home.

Deployment went very smooth, their installation engineers still engage with us with is a luxury not every vendor can handle.

It's been a real workhorse for us, but you gotta take care of the horse.

As it relates to scalability : if you follow all the rules, take time to read the manuals, its infinitely scalable in my opinion. That said we haven't had any issues with scalability :)

Superior to most, they have a good account coverage plan, we get treated pretty well even when there is bad news.

Probably some of the best in the business at getting to the root of the issue quickly.

We implemented through a vendor team initially, our team seemed to have root level knowledge of the system. I haven't seen many of their engineers spending any time scratching their head on situations.