ScienceLogic Reviews

Our primary use case of ScienceLogic is as a monitoring tool. We wanted something adaptable that could monitor numerous environments and specific monitoring based on the vendor. We're a supporting organization with 170 data centers around the world. I'm a technical lead and we are customers of ScienceLogic. 

The most valuable feature is an OS that enables the deployment of a virtual machine. The product provides agentless monitoring which is based on SNMP so there's no need to install the monitoring agent on each and every server. Other credentials and monitoring are also included. We get great reports and integration is also excellent. This is a simple, easy-to-use tool. 

We often face bugs when there's a new release. 

I used this solution for six years. 

This is a stable solution and there are rarely any issues.

Scalability is good, we can increase the number of users we want. 

We have premium support so the customer service is generally good. They sometimes choose to lower the urgency of our request and then it can take a few days to get a response which can be an issue for our customers. 

Positive

The initial setup is pretty straightforward. Deployment time depends on the infrastructure. If you have less than 1000 servers, then the setup doesn't take long and can be completed within a few weeks. A larger deployment will take longer. 

The solution is an OS so a license is mandatory.

This is a pretty user-friendly tool. Much has improved in the newer version from a monitoring perspective. Everything will be in the UA so nothing is required at the back end. 

I rate this solution nine out of 10 because of its simplicity. 

ServiceNow API integration - Allows us to automate monitoring alerts for our internal infrastructure as well as our client environments.

Highly Customizable - The platform is capable of almost anything in terms of reporting/monitoring/alerting. If I determine there is something I need to be monitoring, I can quickly create an event that will be generated. When combined with ServiceNow intergration, our Support Team can quickly address issues.

Phone-Home Collectors - Having the ability for the collectors to report back to a central database over the internet is an amazing feature. Rather than spending weeks establishing a Site-to-Site VPN with each of our customers, we simply provide and ISO file to our clients and input the address/key of our database. We can turn up collectors in a matter of minutes.

I work for a Managed Service Provider and we rely heavily on our monitoring/alerting platform. One of the primary functions of our Support Team is the acknowledgement of alerts and communication with our clients on the health of their environment. ScienceLogic has given us the ability to generate tickets directly from monitoring events. When a client requests that we provide alerts on a specific function/feature being unavailable, I can typically create a new event policy that fits the bill.

Our Client team works to provide meaningful information to our clients in the form of reports. ScienceLogic allowed for us to create PRI utilization reports that we can send to our clients. The automation / scheduling of the reports reduces the administrative overhead put on the Client team and myself.

Simplified Interface - ScienceLogic can be a bit overwhelming when you begin working with it. The amount of customization is sometimes too much. A simplified user interface would help to alleviate this.

NetFlow Support - I would like to see ScienceLogic support Netflow so that it can be used to identify applications that could be affecting network bandwidth.

Configuration Backup - Another feature I would like to see added to ScienceLogic. It is unfortunate that I have to use different systems to perform certain functions of a Network Management System (NMS)

We have used the solution for approximately 2 years.

There were no deployment issues to my knowledge. I wasn't part of the initial deployment. However, the infrastructure consisted of a Database, Administration Portal and Data Collector. All were deployed as virtual appliances on a VM host.

Overall, the system has been very stable. In the two years we have had the system, I have only encountered two instances where the database would experience issues. It would lock up and collectors would stop sending data to it. A system reboot typically cleared up any problems I would see.

We have not encountered any scalability issues yet. We have grown from monitoring 100 devices to upwards of 500. The system doesn't seem to be experiencing any problems.

The customer service has been excellent. Whenever I have a question or require assistance, they are helpful and polite.

The Supoort Team consists of some great engineers. I feel confident that when I submit a support ticket, I will get an engineer who understands the system and how to best resolve the problem I am experiencing.

We were not using an NMS prior to ScienceLogic. As we grew, we wanted a way to provide monitoring/alerting and ticket generation from the platform. ScienceLogic fit that bill perfectly.

The initial setup is straight forward from a high-level. We received assistance from ScienceLogic on the initial installation / configuration. I was not involved in the actual deployment but it sounded like it went well.

We worked directly with ScienceLogic on the installation. I was not involved in the initial deployment. The co-worker who deployed the system seemed to be happy with their level of expertise.

Licensing is based upon the number of the devices, as well as the tier of the device being monitored. For example, a Tier 1 license is going to cost less than a Tier 6 license. I suggest that you appropriately classify your devices in the proper tier. Otherwise, you may find that the automated discovery of the devices will put them in the incorrect tier.

Our team evaluated SolarWinds as well as ScienceLogic. From a pricing perspective, ScienceLogic was superior. Also, the deployment of ScienceLogic was better suited to our Managed Service Provider environment. Having to establish Site-to-Site VPNs for all of our clients would significantly increase the deployment time. The phone-home collector available from ScienceLogic is an excellent solution for any MSP.

Pros:

- The platform is excellent for monitoring / alerting / ticket generation to ServiceNow

- You can customize virtually every aspect of the system.

- Phone-Home collectors allow you to deploy remote appliances within different networks with no need for VPNs.

- Virtual or hardware appliance options

- Excellent Customer Service and Support

Cons:

- The User Interface is a bit overwhelming until you become more familiar with it.

- No Configuration Backup support

- No NetFlow support

Coverage for Amazon Web Services. We can automatically discover, map, and apply the right monitoring policies to resources as they are deployed into AWS.

Support.

Savings for our IT Operations team.

Ability to automatically detect the dependencies that exist between our AWS based resources and onsite resources.

Intuitive and simple to use - frees up our technical efforts for other tasks.

Enhanced predictive analytics.

We can monitor many different areas of infrastructure: database, network, Wintel, Unix, Linux, etc. and combine them into one dashboard instead of needing to send out alerts. For example, instead of a CPU alert, we can provide a dashboard and allow the team to manage it themselves. I don’t need to send the events anymore, I can provide a visual representation of what’s going on in their environment.

We were able to increase the monitoring coverage of both our legacy and public cloud based infrastructures, while also cutting costs by over $2 million across a five year period.

We expanded monitoring of infrastructure elements by over 500%.

Our previous solution lacked monitoring support for hybrid IT environments. We would have needed to invest more than $10 million to retool our then monitoring solution to meet our needs. We knew that we needed to move from a Legacy Based Framework Tool to a Hybrid IT Monitoring Platform.

We decided that a “cloud first” strategy was the most appropriate strategy for us and began deploying new workloads to Amazon Web Services. Our move to a hybrid IT model presented several challenges, one primary challenge was monitoring an environment split across datacenters and AWS. Our existing IT operations management solution did not provide monitoring for both onsite and AWS based resources. Further, it did not provide the flexibility we needed to discover and monitor elements that appear and disappear in moments within a cloud-based environment.

We researched for 3-months in order find the best hybrid IT monitoring platform for our needs. I did an analysis of 25 distinct vendors comparing 100 different capabilities and 100 separate security concerns. After the completion of the analysis, I put the top 3 providers in a weighted average spreadsheet hiding their names, to ensure an unbiased result.

We were looking for a monitoring platform that, beyond supporting our hybrid IT needs, could provide separate dashboards to individual contributors, dramatically reduce costs, proactively alert when potential problems were approaching, and significantly cut the time it took to perform root cause detection.

We’re now able to monitor our entire IT environment, both onsite and offsite in AWS, from one solution, with 1/5 of the staff that would have been required with the legacy solution.

ScienceLogic can be deployed on-premise and on the cloud. It is up to our clients what cloud provider they want to use. They can choose from many of the cloud vendors, such as Amazon AWS, Microsoft Azure, or Google Cloud. Most of our offerings are still using the IBM cloud.

We are only using ScienceLogic for infrastructure. It can be for a small account, it could be a large account. Most of our large accounts are Fortune 500 companies. We have some of the large accounts around the globe, which are using ScienceLogic to manage their business.

I'm satisfied with ScienceLogicfor for what they can offer today because they can offer both serverless connectivity and agent connectivity.

I have been using ScienceLogic for approximately eight years.

The stability of ScienceLogic is great.

I have no problem scaling ScienceLogic.

The support that ScienceLogic offers is very good and responsive.

The initial implementation of ScienceLogic is straightforward because often we use our cloud services and the only thing we need to do is add collectors on the client's environment and then connect into the cloud offering. The installation of the collectors and making them connected to the network into the servers that we have on top of the cloud is not complex.

The pricing model for ScienceLogic could improve.

We decided to use ScienceLogic instead of IBM tool monitoring which we evaluated.

The benefit for ScienceLogic is they are agentless. This is one of the most benefits of using ScienceLogic. You often don't need to install any agents. When we used other solutions the agents caused us some delays in progress.

I rate ScienceLogic a nine out of ten.

ScienceLogic is multi-tenant from the ground up, starting at the code level. With many other tools, you have to trick them into behaving in a multi-tenant fashion.

It gives us the ability to monitor everything from Windows and Linux servers to physical and virtual servers, SANs, network equipment, and firewalls.

Built-in event correlation and analysis intelligently suppresses expected and known events, while escalating alerts for urgent events.

The built-in runbook automation has helped drive greater efficiency.

The ability to quickly build our own monitoring templates for non-traditional equipment and network interface support.

It’s a platform which we’re able to integrate with. It's very flexible.

We now have intelligent alerting to distinguish between critical and normal notifications. The monitoring can scale as we grow.

Improved efficiency by using built-in runbook automation.

Extended monitoring coverage to non-traditional equipment.

We were able to reduce the number of environmental related tickets going to our helpdesk, by over 40%

We’re a growing cloud services provider, and set out to build a framework that would provide the scalability we needed to support future growth. ScienceLogic provides scalability beyond our current needs.

We were using a number of different tools to monitor our infrastructure and a large amount of time was spent separating urgent alerts from notifications. We needed to consolidate tools. We found that we could consolidate nine of our tools to their one monitoring platform.

In the end, the level of coverage, ability to scale, and built-in multi-tenancy gave ScienceLogic’s platform the edge in our comparative analysis.

The many features offered for one price, including discovery, asset management, alerting, and ticketing, with simplified ease of integration across all features.

The ability to integrate a lot of data into one platform, with the ability to use the content to support operational and business groups.

Support for vendor private MIBs, simplify the approach to setup monitoring of all available SNMP data for a given platform type.

I've used it for over two years.

The lack of support for private MIBs required some custom professional services support. The vendor also needs to improve their attention to detail when defining the scope of professional services and managing the execution.

No issues with stability.

Use the professional services proposed solution to support private MIBs, we are encountering what appears to be poling time outs, which creates false positives. We are still working through this issue.

3/5, but you have to push the issues to ensure a good response and timely follow up.

3/5 overall, but their advanced support teams are very solid and I would give them a 5/5.

We used Openview, but the administrative skill set required specialized staff. We were looking for a replacement for basic monitoring and discovered this solution, which offered a lot more features, some of which were on our priority list and did not expect to find in one solution.

Straightforward, but once you get past discovery you have to learn how to setup monitoring and event messages. There is a lot of automation as discovered, but you have to understand what is automatically setup and why. Then you can look at customizing things for your environment.

Vendor team whose skill level I would give a 4/5 for the understanding of their platform.

The original investment started at $25K, with an additional $225K to scale it to support our requirements across a large enterprise with up to 5,000 devices and access for thousands of users.

Yes, but we ended up to an extended evaluation of this product and none of the other ones we found offered the broad range of features.

Commit resources to focus on learning and exploiting all of the features. With so many features it can be a distraction. Need to have a clear set of requirements that you are looking to satisfy. Then you can layer on other features to compliment your original strategy.

We use the solution for monitoring networks, applications, and server environments.

ScienceLogic has all functions in one solution.

The user interface could be improved. The sizing and footprints of the central environment need improvement, too. 

The solution lacks functionality. The main issue is the granularity of user management.

I have been using ScienceLogic for three months.

The product is stable.

The footprint and complexity of ScienceLogic can require significant memory, CPU, and disk space. This can lead to overloaded servers and components, resulting in a sluggish user interface.

A total of 400 users are using this solution.

I rate the solution’s scalability a six out of ten.

We had very limited contact with customer support.

I can compare it with Broadcom. ScienceLogic is cheaper with less functionality.

The initial setup is very complex.

ScienceLogic comes with a good price.

I rate the product’s pricing a ten out of ten, where one is cheap, and ten is expensive.

Overall, I rate the solution a six out of ten.

We make extensive use of the custom application profiling and monitoring. Most of our applications have enterprise SNMP MIBS and we make extensive use of the modelling capabilities and auto-discovery/classification to ensure our systems are monitored when they come online.

One of our largest challenges before implementing our ScienceLogic system was the presence of nuisance alarms. After implementing ScienceLogic, we were able to eliminate this issue by extensive use of the modelling tools.

The reporting module needs work. We often find ourselves creating reports by accessing the backend database directly instead of the built-in tools. We would also like to see improvements in the modelling capabilities for the IT service toolset.

We have been using ScienceLogic for over 7 years.

Deployment was done in a systematic way by cutting over segments of the network and types of systems. We did not have any significant issues with deployment.

We have not had issues with stability for several years. The platform is very stable and does not require a lot of system admin time.

We currently have 20,000+ systems in our primary ScienceLogic system and general performance is acceptable. We would like better scalability in the time-series performance data storage.

We don't use a lot of customer service directly from ScienceLogic. We have a long standing relationship with them and typically cut through to the appropriate level straight away.

Technical support is good. We have extensive in-house knowledge and typically only escalate the most serious of technical challenges.

Yes. Our previous product had many deficiencies including lack of logical expressions, mixed licensing, limited cross-functional tools, and other issues. Also, getting our own enhancements into the product was impossible.

It was basically straight forward to get up and running. Assuming networking and firewalls are open appropriately it can be setup and providing value within hours.

Both. We typically handle our own implementation for small upgrades and installations. For large upgrades, we contract ScienceLogic directly to assist. They are very knowledgeable in their support for implementation.

That is difficult to measure for a monitoring platform... We consider it a positive ROI by having to the ability to get high quality actionable events and reducing headcount needed to maintain multiple tools.

Boils down to each organization - you can model ScienceLogic as a subscription or as a capital purchase + expense. We have a mixed model depending on the organization within our company and its preference.

Yes, we looked at SevOne, HPOV (NNM + OVO), SMARTS + Watch3Net, plus a few others. We also weighed open source products like Nagios and OpenNMS.

ScienceLogic is an excellent all around suite of tools. We were able to reduce the number of tools by its adoption. They constantly innovate and move in lockstep to most industry trends.