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Ravindra Sagar - PeerSpot reviewer
Architect at Kyndryl
Real User
Top 10Leaderboard
Useful for not only monitoring hybrid and cloud environments but also traditional data centers
Pros and Cons
  • "The tool is quite easy to deploy, and it offers very good support."
  • "The product's reporting functionalities have certain shortcomings, making it an area where improvements are required."

What is our primary use case?

I use the solution in my company mainly for infrastructure monitoring.

What is most valuable?

The most valuable features of the solution stem from the fact that it is an agentless tool, and users have ScienceLogic PowerPacks available for most of the technologies. The tool is quite easy to deploy, and it offers very good support.

What needs improvement?

The product's reporting functionalities have certain shortcomings, making it an area where improvements are required. The tool is more or less good. The tool needs to improve its APM capabilities.

For how long have I used the solution?

I have been using ScienceLogic for three years.

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March 2025
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How are customer service and support?

The response or turnaround time from the support team is quick. If my company contacts the support team, they set up a Webex session or Microsoft Team meeting at our convenient time to provide help. I rate the technical support a ten out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

My company needs additional reporting tools like IBM Cognos or Tableau. My company uses additional reporting tools to extract data and then design the reports per the customers' requirements. If users of ScienceLogic get features similar to those offered by other reporting tools, it would be great.

What about the implementation team?

The solution is deployed on an on-premises model.

The solution can be deployed in a day.

What's my experience with pricing, setup cost, and licensing?

My company has an enterprise-level contract with ScienceLogic, so it is available to my organization at a good price.

What other advice do I have?

The solution is useful for monitoring hybrid environments, clouds, and traditional data centers.

From a cloud perspective, we use the tool's very basic features as per our company's requirements. In our company, the tool helps us with the KPIs we plan to achieve.

Right now, my company usually goes for about five minutes porting into it, so we use it as a tool that provides us something near real-time monitoring.

My company doesn't use ScienceLogic's features, though it has good automation features. Our company uses Ansible for all automation, and we have integrated ScienceLogic with Ansible.

ScienceLogic sends events to IBM Netcool, where events are handled through event automation.

In terms of the reporting and analytics part, whatever out-of-the-box or default reports are available can be useful to some extent. There are times when there is a requirement for some additional customizations to serve our company's purposes in the area of reporting.

The tool improves our company's response time to incidents.

I recommend the product to those who plan to use it.

From the monitoring perspective, the tool fulfills my requirements.

I rate the tool an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Simha Lingaladinne - PeerSpot reviewer
Assistant Management Specialist at a tech services company with 10,001+ employees
Real User
Easy to understand with lots of customization and integration capabilities
Pros and Cons
  • "It is simple."
  • "We want to understand: how does the back end work? What if some problem occurs? What we can do? They need to provide more information."

What is our primary use case?

I work for three companies where the usage is different. Earlier, the main usage is to monitor customer service. Later on, it was a tool used for a combination of both Splunk and ScienceLogic. Now it is different, and now we are using it to look for limited server monitoring. It's different in all the different ways I have been worked with the tool. However, basically, it's for monitoring for the most part.

What is most valuable?

The monitoring is very good.

It is simple. We can see whatever is going on. Easily, we can discover everything. We can monitor our virtuality. Mainly the monitoring is simple on the server, and we can easily correct things if there is any problem on the server.

What needs improvement?

The back end is all right. However, when we are in the documentation area, we don't get any details. We want to understand: how does the back end work? What if some problem occurs? What we can do? They need to provide more information. 

Maybe they should do more Power Packs. We do take requirements from the customer. If they want to add to Power Packs, we need to write our own custom scripts. It might be helpful to already have it included. 

For how long have I used the solution?

I've been using the solution for around four years.

What do I think about the stability of the solution?

In terms of stability, whenever we have a huge device that's mounting, if one of the devices gets a lot of events it can go down. We need to be careful. We need to add a device monthly to ensure the solution doesn't get flooded. 

What do I think about the scalability of the solution?

The scalability is good in that you can always add more users. There's no limit to the number of users. I'm not sure the exact amount of people that are using it right now as everyone has access to a lot of tools. IN my team, however, only three people use it currently. 

How are customer service and support?

I've been in touch with the technical team. In the beginning, we dealt with them a lot more as we didn't have any real knowledge of the solution. As we picked up processes we've used them a bit less. However, they were always helpful.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We did previously use NETSCOUT. We didn't have the equipment, however. It came from the client. 

How was the initial setup?

There are two types of architecture. One is an all-in-one, and the other one is like a distributor. We went for the all-in-one option. It's very easy to set up. The distributor is a bit more complex. However, items like message collected, data collected and admin portal and database are like deploying one component at a time. Once we deployed them, we needed to connect to them. We needed support during that period. We needed a team. 

The deployment is quick. We could do it over a few hours on a Sunday.

What's my experience with pricing, setup cost, and licensing?

While you do have to pay for licensing, I can't speak to the exact cost.

What other advice do I have?

We're a customer.

I'd recommend the solution to others.

There are many marketing tools in the market. I have less experience with those. I do, however, have experience with ScienceLogic. It has a good design. You might need someone from support to do the installation. However, apart from the installation, you can understand everything very easily. It has a lot of integration capabilities as well. We can integrate with a lot of things. We can monitor emails. We can monitor APL. We can handle customization and automation and there is a great dashboard. They have lot of features to take advantage of. That's why people should go and use the tool.

I'd rate the solution ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
ScienceLogic
March 2025
Learn what your peers think about ScienceLogic. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
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Toshi Longkumer - PeerSpot reviewer
Solution Architect at a consultancy with 10,001+ employees
Reseller
Top 10Leaderboard
Subscription-based with good monitoring capabilities but needs better performance
Pros and Cons
  • "It has good monitoring capabilities across cloud environments, data centers, and hybrid environments."
  • "From a performance perspective, it needs to improve a lot."

What is our primary use case?

It's an IT infrastructure monitoring tool. It's mostly used by the IT team. It monitors the environment like the server database and cloud environment. 

What is most valuable?

ScienceLogic is a good tool. It has good capabilities as an SaaS product. 

It has good monitoring capabilities across cloud environments, data centers, and hybrid environments. 

It covers lots of technologies from a monitoring perspective and with its AIOps and event management there. It has good capabilities around that. 

I like the APM, the topology mapping they have, and the business service mapping that they can pick up and then feed into any CMTP like in the ICMTP. It has a good feature in that area. It's a good tool from a utilization perspective for monitoring the environment.

The scalability is excellent.

What needs improvement?

From a performance perspective, it needs to improve a lot. Even though it says that it's enterprise level, we have seen lots of issues from a monitoring perspective. When we monitor a huge volume there are problems. We need more customizations on the templates. They're not that useful. To customize it, you have got to go through a lot of effort. 

The professional support that ScienceLogic provides most of the time does not have that skill set to help.

The stability could be better.

For how long have I used the solution?

I've been using the solution for five years.

What do I think about the stability of the solution?

We have had issues with stability. When it is in a huge environment, we did have seen some issues around the stability in that area when using it for monitoring large environments.

What do I think about the scalability of the solution?

The product has outstanding scalability. We did not see many issues around that so far.

How are customer service and support?

Support is lacking. They are not very knowledgeable sometimes. 

How would you rate customer service and support?

Neutral

How was the initial setup?

It is easy to set up. It is a SaaS product and has agentless monitoring. From a setup perspective, it is easy.

The deployment depends. It can be set up in two weeks or six weeks. However, normally, we're seeing the deployment done in two to three weeks. It's a quick deployment that is happening. It all depends upon the environment and the requirements that need to be there. Generally, it's a quick deployment.

What was our ROI?

We have seen an ROI.

The monitoring tool does not give a return on investment in the first year. Normally, it happens in the second or third year. In the first year, it is more about improving the capability of their environment, and managing the environment. From the second year, they resolve incidents or improve visibility. So from the second year onwards, ROI may not be that high, however, we have seen that customers are getting that benefits.

What's my experience with pricing, setup cost, and licensing?

They are subscription based. From the pricing model perspective, it's very simple, and licensing is not very complex. It's based on the number of network devices. They have some calculations which are very straightforward and very easy to use. There are no hidden charges.

What other advice do I have?

We are a partner and reseller.

The product has multiple deployment options. They do offer us a SaaS product. Therefore, it's available in the public cloud. Users have the option to deploy on-premises. It can be deployed in a private cloud or according to the customer's requirements. It has the flexibility to do that.

I'd rate it a seven out of ten. 

It's a good tool for monitoring hybrid environments. I would recommend it to others from a hybrid monitoring perspective and from a server database perspective. However, it does not have good capabilities for monitoring networks. It should not be used as a network monitoring solution. It needs to be more focused on infrastructure.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
it_user200376 - PeerSpot reviewer
IT Infrastructure Analytics with 1,001-5,000 employees
Real User
​We’re now able to monitor our entire IT environment (onsite and offsite in AWS) from one solution.

What is most valuable?

Coverage for Amazon Web Services. We can automatically discover, map, and apply the right monitoring policies to resources as they are deployed into AWS.

Support.

Savings for our IT Operations team.

Ability to automatically detect the dependencies that exist between our AWS based resources and onsite resources.

Intuitive and simple to use - frees up our technical efforts for other tasks.

Enhanced predictive analytics.

We can monitor many different areas of infrastructure: database, network, Wintel, Unix, Linux, etc. and combine them into one dashboard instead of needing to send out alerts. For example, instead of a CPU alert, we can provide a dashboard and allow the team to manage it themselves. I don’t need to send the events anymore, I can provide a visual representation of what’s going on in their environment.

How has it helped my organization?

We were able to increase the monitoring coverage of both our legacy and public cloud based infrastructures, while also cutting costs by over $2 million across a five year period.

We expanded monitoring of infrastructure elements by over 500%.

Which solution did I use previously and why did I switch?

Our previous solution lacked monitoring support for hybrid IT environments. We would have needed to invest more than $10 million to retool our then monitoring solution to meet our needs. We knew that we needed to move from a Legacy Based Framework Tool to a Hybrid IT Monitoring Platform.

We decided that a “cloud first” strategy was the most appropriate strategy for us and began deploying new workloads to Amazon Web Services. Our move to a hybrid IT model presented several challenges, one primary challenge was monitoring an environment split across datacenters and AWS. Our existing IT operations management solution did not provide monitoring for both onsite and AWS based resources. Further, it did not provide the flexibility we needed to discover and monitor elements that appear and disappear in moments within a cloud-based environment.

Which other solutions did I evaluate?

We researched for 3-months in order find the best hybrid IT monitoring platform for our needs. I did an analysis of 25 distinct vendors comparing 100 different capabilities and 100 separate security concerns. After the completion of the analysis, I put the top 3 providers in a weighted average spreadsheet hiding their names, to ensure an unbiased result.

We were looking for a monitoring platform that, beyond supporting our hybrid IT needs, could provide separate dashboards to individual contributors, dramatically reduce costs, proactively alert when potential problems were approaching, and significantly cut the time it took to perform root cause detection.

What other advice do I have?

We’re now able to monitor our entire IT environment, both onsite and offsite in AWS, from one solution, with 1/5 of the staff that would have been required with the legacy solution.

Disclosure: PeerSpot has made contact with the reviewer to validate that the person is a real user. The information in the posting is based upon a vendor-supplied case study, but the reviewer has confirmed the content's accuracy.
PeerSpot user
Administrative Assistant at First Rand Bank Ltd.
Real User
Leaderboard
The solution provides good infra-monitoring features, but it is not user-friendly
Pros and Cons
  • "The solution provides good infra-monitoring features."
  • "The product is not user-friendly."

What is our primary use case?

We use the solution to monitor servers and DNSs.

What is most valuable?

The solution provides good infra-monitoring features. It sends me alerts.

What needs improvement?

The tool must provide a deep-down view of the infrastructure. It must add API. I would like to see how many items are waiting in a queue. I would like to monitor the database performance and know how many queries are going on or how much CPU space is used. The product is not user-friendly. We need to familiarize ourselves with it. We must gain some knowledge before starting to work with it.

For how long have I used the solution?

I have been using the solution for a year.

What do I think about the stability of the solution?

I rate the tool’s stability a nine out of ten. It is quite stable. It is always up. It hardly ever goes down.

What do I think about the scalability of the solution?

The tool has medium scalability. I rate the scalability a seven out of ten. We have more than 1000 users. I use the product every day. We might increase the usage if we get more add-ons.

Which solution did I use previously and why did I switch?

We were using Nagios before. ScienceLogic is a bit better.

How was the initial setup?

The solution is deployed on the cloud.

What other advice do I have?

The tool works well. I do not have any issues with it. Overall, I rate the solution a six out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
IT Coordinator at a transportation company with 51-200 employees
Vendor
The whole platform overall is very powerful.
Pros and Cons
  • "Best feature of all is detailed monitoring of services, processes, ports and SSL certificates and or web content."

    What is most valuable?

    The whole platform overall is very powerful. Best feature of all is detailed monitoring of services, processes, ports and SSL certificates and or web content. SSL certificate monitoring function is really great, one does not need to use third party software or worst ... spreadsheet.

    How has it helped my organization?

    The EM7 platform allows one to allocate resources and point them in the right direction when needed. We can monitor 6000k devices with only handful of people 24/7.

    What needs improvement?

    Ticketing improved dramatically from when I started working with the EM7 platform. Guys at ScienceLogic are always open to new suggestions and their voting system allows them to develop tools that are truly needed.

    For how long have I used the solution?

    6 Years

    What was my experience with deployment of the solution?

    Not at all. Deployment was pretty straight forward and ScienceLogic engineers were able to deploy EM7 quickly and efficiently. We are about to migrate to Virtualized system which I'm sure would be even easier.

    What do I think about the stability of the solution?

    No, even with 6000 devices we did not encounter any stability issues. Our system worked perfectly from day one.

    What do I think about the scalability of the solution?

    Scalability is pretty easy. You have few different option of hardware (Dell) that you can use to expand your system by adding more collectors or expand your database.

    How are customer service and technical support?

    Customer Service:

    Customer service is amazing, ScienceLogic is growing quickly however it still has a small company feel what allows their engineers to know your system well from the ground up. They are always flexible with scheduling and allow you to choose best dates that fit your calendar.

    Technical Support:

    Technical Support is always there. If its small or big question I never had to wait in a queue. Usually it take them 2-3 rings to pick up the phone. Once a call is initiated they log in to your system within 5 minutes and start resolving issues and answering questions where needed.

    Which solution did I use previously and why did I switch?

    No, ScienceLogic is the first solution that we used since there is no one out there that provides monitoring and ticketing in the same system.

    How was the initial setup?

    Initial setup is very straightforward. Appliances with prebuild system are being shipped to you (either All in one for smaller customers or collector, database and API for anyone with few thousand devices.) System is pretty much plug and play and required only few hours of setup.

    What about the implementation team?

    We have implemented our system via in house team. Their experience is great and they always have answers and solutions at their fingertips.

    What was our ROI?

    Unfortunately I do not have information on this subject since ROI is not being calculated by me. If I had to guess ROI would be around 150%

    What's my experience with pricing, setup cost, and licensing?

    Calculate your devices and decide how many SNMP and PING devices you needed. Pricing between the two is quiet large therefore you can save some money if you don't require to collect all info on each device.

    Which other solutions did I evaluate?

    No other options were on the market at the time when ScienceLogic came out with their Em7 platform. Their product is specializing not only in monitoring but also in Ticketing.

    What other advice do I have?

    ScienceLogic is a great company! I worked with them for the past 6years and their growth shows that they are the leader in monitoring segment for small to medium companies. Keep up good work.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Karthik Kumar R - PeerSpot reviewer
    Senior System Engineer at a financial services firm with 51-200 employees
    Real User
    Provides agentless monitoring, great reporting and integration
    Pros and Cons
    • "Provides agentless monitoring so there's no need to install the agent on each server."
    • "There are often bugs in new releases."

    What is our primary use case?

    Our primary use case of ScienceLogic is as a monitoring tool. We wanted something adaptable that could monitor numerous environments and specific monitoring based on the vendor. We're a supporting organization with 170 data centers around the world. I'm a technical lead and we are customers of ScienceLogic. 

    What is most valuable?

    The most valuable feature is an OS that enables the deployment of a virtual machine. The product provides agentless monitoring which is based on SNMP so there's no need to install the monitoring agent on each and every server. Other credentials and monitoring are also included. We get great reports and integration is also excellent. This is a simple, easy-to-use tool. 

    What needs improvement?

    We often face bugs when there's a new release. 

    For how long have I used the solution?

    I used this solution for six years. 

    What do I think about the stability of the solution?

    This is a stable solution and there are rarely any issues.

    What do I think about the scalability of the solution?

    Scalability is good, we can increase the number of users we want. 

    How are customer service and support?

    We have premium support so the customer service is generally good. They sometimes choose to lower the urgency of our request and then it can take a few days to get a response which can be an issue for our customers. 

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    The initial setup is pretty straightforward. Deployment time depends on the infrastructure. If you have less than 1000 servers, then the setup doesn't take long and can be completed within a few weeks. A larger deployment will take longer. 

    What's my experience with pricing, setup cost, and licensing?

    The solution is an OS so a license is mandatory.

    What other advice do I have?

    This is a pretty user-friendly tool. Much has improved in the newer version from a monitoring perspective. Everything will be in the UA so nothing is required at the back end. 

    I rate this solution nine out of 10 because of its simplicity. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    it_user743244 - PeerSpot reviewer
    Director, Cloud & Data Center Technology with 1,001-5,000 employees
    Vendor
    The customer service is unparalleled. We always get the help we need, when we need it.
    Pros and Cons
    • "The flexibility to support most technologies. The way ScienceLogic gathers data from multiple sources is vital to our customers. As we work with new customers (often with different technology requirements), ScienceLogic is flexible enough to support our clients’ varying network needs."
    • "One important area we feel could be improved is the UI. It takes a lot of clicks to do very simple tasks."

    What is most valuable?

    I would like to spotlight four key areas where ScienceLogic excels:

    1. The flexibility to support most technologies. The way ScienceLogic gathers data from multiple sources is vital to our customers. As we work with new customers (often with different technology requirements), ScienceLogic is flexible enough to support our clients’ varying network needs.
    2. The opportunity to achieve high value for our services. We can provide monitoring services at different pricing levels to best fit our business model while delivering value to our customers.
    3. They provide the scalability to grow with us. In just a few years, we have grown from five datacenters to over 40 datacenters. ScienceLogic has continuously grown with us.
    4. The availability to provide domain expertise. ScienceLogic provided onsite professional service assistance for a key project to meet our aggressive project timelines.

    How has it helped my organization?

    The dashboards in ScienceLogic provide huge value. We can show customers exactly what we are monitoring and accurately display metrics, like uptime. We want to deliver transparency to our clients, so they can see how things are performing. ScienceLogic is our way to do that. Internally, ScienceLogic improved our billing operations.

    We also attend the training and networking events ScienceLogic offers. Those meetings are essential to evolving our business.

    What needs improvement?

    One important area we feel could be improved is the UI. It takes a lot of clicks to do very simple tasks. However, I know this is an area where they are investing and the first version of the new UI/UX is due out soon. I am confident it will be greatly improved with the next release.

    For how long have I used the solution?

    We have been using ScienceLogic since 2008.

    What was my experience with deployment of the solution?

    In 2012, we had to deploy a new ScienceLogic stack and migrate data from the old stack to the new one. It was a slow process, but ScienceLogic impressed us with their commitment to resolve issues fast. They sent a professional engineer to our facility to help escalate problems and fix everything as quick as possible. We did not feel we had to resolve these issues on our own, so partnership was key.

    What do I think about the stability of the solution?

    We are confident in the stability of the product. Like any technology platforms. we've had our share of issues over the past nine years. However, ScienceLogic always works with us to ensure that our services are not impacted.

    What do I think about the scalability of the solution?

    ScienceLogic continues to grow with us. There is a feedback loop between our companies which allows both of us to improve. They learn from issues we experience, and we believe they build that into new product improvements. They listen to customers and make meaningful updates based on their needs.

    How are customer service and technical support?

    Customer Service:

    This is an area where a small company like ScienceLogic continues to impress us. Their customer service is unparalleled. We always get the help we need, when we need it. ScienceLogic goes above and beyond expectations giving you that personalized support. Their staff recognize what’s happening in the market and understand our goals.

    Technical Support:

    We have partnered with them for more than eight years because they provide superior support. When we call, they are dedicated to help. If we have a larger issue, ScienceLogic sends their experts onsite to help us. It’s a huge relief to know that ScienceLogic is ready and willing to hear our problems and offer the right solution.

    Which solution did I use previously and why did I switch?

    We stopped using a legacy billing tool in favor of using ScienceLogic’s platform. We also had many major third party and homegrown solutions. In 2016, we consolidated all the solutions into a ScienceLogic's EM7 solution.

    How was the initial setup?

    The overall setup was straightforward and designed with ease in mind.

    What about the implementation team?

    We do rely on ScienceLogic to handle our implementation needs, as required. They do an effective and efficient job. There are some complexities to implementation, but overall it is pretty painless.

    What was our ROI?

    We absolutely receive a high return on our investment.

    What's my experience with pricing, setup cost, and licensing?

    Make sure you understand your business and do a cost modeling for three to five years. ScienceLogic has a variety of options to consume the product, but only you can tell them what your real needs are for short and long-term.

    Which other solutions did I evaluate?

    When we first looked them, we compared EM7, Nagios, SolarWinds, and a handful of homegrown solutions.

    What other advice do I have?

    You must recognize the functional structure of your organization and make sure everyone understands the platform. Often times, companies find themselves faced with a "tool" sprawl. Monitoring and service assurance requires a disciplined approach and asking critical questions upfront helps solve many issues later.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free ScienceLogic Report and get advice and tips from experienced pros sharing their opinions.
    Updated: March 2025
    Buyer's Guide
    Download our free ScienceLogic Report and get advice and tips from experienced pros sharing their opinions.