The main features are support and security.
IT Manager
Enables us to centralize our servers so they can provide applications to different locations and users.
What is most valuable?
How has it helped my organization?
We have several locations, each with a VPN to a central office. SonicWall provides each location with its own security and provides our company with the ability to centralize our servers so they can provide applications to all the locations and users.
What needs improvement?
The SonicWall is somewhat misunderstood due to its being a lot more complicated to use and set up. A simpler interface would help this issue.
For how long have I used the solution?
We have been using this solution for four years.
Buyer's Guide
SonicWall TZ
December 2024
Learn what your peers think about SonicWall TZ. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
831,020 professionals have used our research since 2012.
What do I think about the stability of the solution?
There were no stability issues.
How are customer service and support?
I would give technical support and rating of 8/10. Most of the time support is with foreign staff and can be hard to understand.
Which solution did I use previously and why did I switch?
We have not used a different solution since I have been with the company.
How was the initial setup?
The initial setup was somewhat complex. The interface can be a little hard to get used to and understand.
What's my experience with pricing, setup cost, and licensing?
It is not cheap, but it is probably one of the best secure firewalls. You get what you pay for!
What other advice do I have?
Shop around and make sure you need this level of security. Have lots of time to get to know this device because the rewards are plenty.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Professioan Services Engineer at a tech vendor with 501-1,000 employees
You will be easily impressed with the performance and features available but they doesn't offer virtual UTM models.
What is most valuable?
- The management GUI is easy to configure, friendly to use, manage, and troubleshoot
- IPSec/SSL VPN is easy to configure
- It offers granular level of control for IPS and firewalls with advanced application control features
- You have one console to manage different aspect of the product
- It provides a high level of security
- It is easy to integrate into an existing network
- It provides a high level of throughput
What needs improvement?
- The DPI SSL Inspection needs a lot of improvements
- Dell SonicWALL doesn’t offer virtual UTM models which is a very fast growing area in the world
For how long have I used the solution?
I've used it for three years.
What was my experience with deployment of the solution?
No issues encountered.
What do I think about the stability of the solution?
The firewall does crash and/or unexpectedly reboots.
What do I think about the scalability of the solution?
Generally speaking no, but sizing correctly is main challenge, and that is why you need to make sure you select the right model.
How are customer service and technical support?
Customer Service:
The hold time is very long, and they need to hire more people to handle the huge number of incoming calls.
Technical Support:Dell SonicWALL tech support is excellent, and they meet the evolving needs of their clients.
Which solution did I use previously and why did I switch?
I had a chance to work with Fortinet and Netasq. and am also currently exploring CheckPoint. It was a part of my job when I joined different companies, and each with had partnership with these products.
How was the initial setup?
Most of the deployments were straightforward, whether as a standalone unit or as part of an HA setup.
What about the implementation team?
It was an in-house team who consulted with the vendor for complex installations.
What was our ROI?
It delivers an immediate ROI with a low cost of managing and maintaining multiple security solutions, it increases productivity, and improves security.
Which other solutions did I evaluate?
No other options were evaluated.
What other advice do I have?
Dell SonicWALL UTM is strong in the UTM space with great support. They continue to innovate and deliver a solid UTM product with high throughput speed. Added to this, Dell partners are pleased with their SonicWALL partnership as well as the products features and excellent support.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
SonicWall TZ
December 2024
Learn what your peers think about SonicWall TZ. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
831,020 professionals have used our research since 2012.
DPO - Especialista em Proteção de Dados at a tech services company with 11-50 employees
Good site categorization and application controls; user interface could be improved
Pros and Cons
- "Good site categorization and application controls."
- "User interface could be improved."
What is our primary use case?
Our company provides consultancy services. We are resellers and integrators, and we implement this solution for our customers. I'm a systems engineer.
How has it helped my organization?
The solution is important for the main security program of our client companies.
What is most valuable?
I like the site categorization and application controls, and I also like the anti-spam feature.
What needs improvement?
The user interface could be improved. Another issue is that part of the company strategy is that once the license expires, the company blocks features and things slow down. It would be nice if they would provide a free version for small companies. Most companies here in Brazil either don't have the money or their culture is cost-oriented so they don't make large investments in security. They prefer products which are less expensive such as open, source-based firewalls. Having access to a free version would mean that we could create an awareness within the company about the importance of these solutions. Because of the dollar rate, the product is quite expensive for us, whereas in the States it's affordable to spend a few thousand dollars on a solution.
For how long have I used the solution?
I've been using this product for six years.
What do I think about the scalability of the solution?
The solution is not very scalable. We often have to change the appliances. That's the downside on these kinds of projects because it then requires the company to make an additional purchase. Our clients usually have up to 400 users each.
How are customer service and technical support?
We don't like the technical support much. There is a long wait time to get a response.
Which solution did I use previously and why did I switch?
We also use Fortinet for our clients and we prefer that solution. Fortinet has a better user interface that's easier to use with no hardware charges. It's a more expensive solution but you get what you pay for. The graphical user interface is not so easy with SonicWall. Sophos also has a better user interface.
How was the initial setup?
The initial setup is complex and takes a few hours. It really requires specialized technicians. If the user interface was easier it would be a little less complex to deploy. It means they need to contact companies like ours, but maybe they need to improve their in-house support.
What other advice do I have?
We think SonicWall is a good product. Sometimes the technicians don't have the expertise to deploy and there can be issues with appliances that are not sized correctly and the appliances get overloaded and it slows down the network. It's not because of the solution, it's the lack of experience.
I would rate this solution a six out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Owner at IT CARE
Good management console and we are happy with the throughput
Pros and Cons
- "We are very much happy with the support."
- "We have been facing issues with reporting."
What is our primary use case?
We are a solution provider and the SonicWall TZ firewall is one of the products that we implement for our clients. We also use it for our company.
What is most valuable?
We are familiar with the console and it is good to work with.
We are very happy with the throughput.
What needs improvement?
We have been facing issues with reporting. We use to have a free tool for reporting, but now there is a licensing fee.
For how long have I used the solution?
I have been using SonicWall TZ for the past eight years.
What do I think about the stability of the solution?
I would say that SonicWall TZ is stable, as we have not had many issues with it.
What do I think about the scalability of the solution?
We have not needed to scale.
We regularly have between 60 and 70 users in our company. Our customers for this product are small and medium-sized businesses.
How are customer service and technical support?
We are very much happy with the support.
We do not often need technical support, but it is available from the local distributor or through the SonicWall portal.
Which other solutions did I evaluate?
In the future, we will be looking for a cloud-based replacement for this device.
What other advice do I have?
This is a product that we recommend, and also suggest that people upgrade their old devices to this model.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Network Admin at a tech services company with 51-200 employees
Easy to configure.
What is most valuable?
Easy to configure. Good for any organization.
How has it helped my organization?
Always saves time for any implementation. IT guys never have lots of time for R&D in some live box.
What needs improvement?
Content filtering, Load balancing. Bandwidth management.
For how long have I used the solution?
5 years.
What was my experience with deployment of the solution?
Never.
What do I think about the stability of the solution?
Once.
What do I think about the scalability of the solution?
No issues.
How are customer service and technical support?
Customer Service:
7/10
Technical Support:9/10
Which solution did I use previously and why did I switch?
Technical support and it wasn't fit for our organization.
How was the initial setup?
Never, it's so easy.
Which other solutions did I evaluate?
Disclosure: My company has a business relationship with this vendor other than being a customer:
Information Technology Network Support Specialist at a hospitality company with 51-200 employees
Provides a very good VPN connection, stable with good support
Pros and Cons
- "Good VPN connection."
- "GUI interface could be improved."
What is our primary use case?
We use SonicWall for the connectivity it provides. We are customers of SonicWall and I work in network support.
What is most valuable?
The VPN connection is the most valuable feature for us. For me, it's all good - implementation and data tools are also good.
What needs improvement?
The GUI interface could be improved. It would make a difference if they could update that.
For how long have I used the solution?
I've been using this solution for three years.
What do I think about the stability of the solution?
I've had some problems with the VPN connection but I think stability is good.
What do I think about the scalability of the solution?
Most of our clients are small companies but the scalability is good.
How are customer service and technical support?
I've had good experience with technical support.
How was the initial setup?
The initial setup was easy for me.
Which other solutions did I evaluate?
I also use Fortinet FortiGate and I prefer it to SonicWall. The difference is that SonicWall is a cheaper solution.
What other advice do I have?
I would recommend this product, I haven't had any problems with it.
I would rate this solution an eight out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
SME, IT Consultant & Founder with 11-50 employees
Has the best ease of use I've encountered in my limited experience
What is our primary use case?
This was for a small business with roughly twelve 5x8 employee users. This is not a healthcare client but they do value their security.
How has it helped my organization?
We bought a T115 which was working fine, but when we went to renew the contract, it jumped to twice the amount. I asked why and was told the two-year-old model was being discontinued. My option was to upgrade to a SOHO or TZ. Not only was this a waste of money, but it also made me look bad.
What is most valuable?
SonicWall does have the best ease of use I've encountered in my limited experience. It's easy to set up.
What needs improvement?
The hardware is outdated and very slow. They are far behind Sophos and even FortiGate when it comes to hardware.
For how long have I used the solution?
One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director of Pre-sales, training and development. with 11-50 employees
It's straightforward to setup but reporting needs to be improved.
What is most valuable?
- All feautures related to deep packet inspection (IPS, application control, anti-malware, anti-spyware)
- Single Sign On
- Web content filter
- VPN
How has it helped my organization?
We sell the product, and we have a lot of business for it, and our customers are happy with the solution.
What needs improvement?
- Advance malware analysis (sandbox)
- Reporting
For how long have I used the solution?
I've been using the NSA, E-Class and Supermassive models over the last 12 years.
What was my experience with deployment of the solution?
If it's planned correctly, there will be no problems.
What do I think about the stability of the solution?
Sometimes there are issues.
What do I think about the scalability of the solution?
No issues encountered.
How are customer service and technical support?
Customer Service:
It's good.
Technical Support:It's medium.
Which solution did I use previously and why did I switch?
We previously used CheckPoint and switched because it was expensive.
How was the initial setup?
It was straightforward.
What about the implementation team?
We are a vendor team.
What was our ROI?
It normally comes within eight months for us.
What other advice do I have?
Disclosure: My company has a business relationship with this vendor other than being a customer: We are a Dell Premium Partner.
Buyer's Guide
Download our free SonicWall TZ Report and get advice and tips from experienced pros
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Updated: December 2024
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Download our free SonicWall TZ Report and get advice and tips from experienced pros
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I know Dell SonicWall very well since I used to work there for 3 yrs. Many customers now implementing multi-layer approach where they have SonicWall in Route / NAT mode and and IPS/IDS from another vendor such as Fortinet in Transparent mode for better security and visibility. Keep in mind that the IPS/IDS/AV in SonicWall in only signature-based with no Heuristic scanning and no sandboxing .