The primary use is for protecting the internet for client-to-search sites. We also use site-to-site VPN, and it segregates the traffic.
CTO at Exceed NetSec LLC
The product's modular nature is a huge plus, but work is needed on the ransomware application
Pros and Cons
- "Once it's configured properly, the solution is unbreakable."
- "They should consider working a bit more on their ransomware application."
What is our primary use case?
How has it helped my organization?
We are an integrator and a solution provider. We implement this and other solutions for our customers.
What is most valuable?
The most valuable features are the UTM, site-to-site VPN, and client-to-site VPN. The site-to-site VPN allows us to connect between the branches. We also use the global VPN client and the local VPN client.
I find most of the features are useful.
What needs improvement?
In some places, we face problems, especially in the client VPN portion. There are certain places where we are not able to contact. We don't have the lease line, static IP addresses, or dynamic IP addresses. This is an area of concern.
Another thing which I don't like about SonicWall is that it tries to bypass the resellers. That is not good. SonicWall suddenly calls the client, goes to them directly. That is not a good thing.
They should consider working a bit more on their ransomware application.
Buyer's Guide
SonicWall TZ
November 2024
Learn what your peers think about SonicWall TZ. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
823,875 professionals have used our research since 2012.
For how long have I used the solution?
I've been using the solution for more than five years.
What do I think about the stability of the solution?
The solution, once it's configured properly, is unbreakable. The only thing is that on the dynamic DNS we are facing some problems. Fortinet is doing much better, compared to SonicWall because they have their own data center and the dynamic DNS is working better. It provides a much better and more stable VPN. This is dependent upon third-party servers. If their server is down then we're finished. We depend upon them, and we have to wait for some time. This is a big problem.
What do I think about the scalability of the solution?
Scalability-wise, with most of the mid-range solutions, there is no scalability. If you want to upgrade, you have to upgrade it. One good thing about SonicWall is the modular nature of the product. That means you can buy whatever part of the solution you want. That is one beauty of it. If you don't want IPS, you don't have to buy the IPS. That option, that's much better than anybody else.
How are customer service and support?
I would rate technical support a seven out of ten.
Which solution did I use previously and why did I switch?
We did use a previous solution, but the client wanted to switch.
How was the initial setup?
The initial setup was complex. It is not so straight forward. It's not tough like others, but still, they can improve on it.
Deployment takes, depending upon the concentration, anywhere from half a day to two days, depending upon the password you need to deal with for all the configuration. If everything is not the same, like you have UTM features and all those things, it may go up to one day, depending upon the configuration. If the training is also added into it, two, three days including training and assistance.
What about the implementation team?
We are a reseller. I've been doing this for three years. I set up most of the firewalls, and we work with the company and also we have direct end users. We work as a consultant for other IT companies.
For deployment, in terms of staff, the maximum you need, depending on the project, would be two to three people. Sometimes it will be enough even to use one or two people. A lot of that depends on requirements.
What's my experience with pricing, setup cost, and licensing?
License renewals come in around $35,000 to $45,000. That's the retail price.
Which other solutions did I evaluate?
When it comes to marketing this type of solution to customers, we try to focus more on the Fortinet side. However, if they are already invested in a solution like SonicWall then we continue with the same thing.
What other advice do I have?
If the client is using SonicWall, we use SonicWall as well, for reliability. If they're using Fortinet, we try to use the same thing and try to minimize the cost, that's how we work.
In terms of advice, I would say that you have to look at the entire solution. There are certain things which SonicWall cannot do. SonicWall doesn't support ADSL because of security reasons but sometimes you need it, you want a little bit, you need to have that option to be working. Unfortunately, that option is not there, but sometimes you need it. Therefore, you have to evaluate the requirement.
Also, sometimes the quality is not so good. We have trouble sometimes with SonicWall. Unfortunately, sometimes the normal way of getting into the remote connectivity doesn't work because it's on a data correction. Or we only need to get into another specific connection. SonicWall doesn't support this connection. If we can't access the VPN we can't establish a check with the VPN. There was an incident like that and we had to take another break and then finish the product. You have to evaluate all this and then implement it. It's not possible to just not do something because SonicWall cannot. If it's for security you have to do it, there is no other option.
I would rate this solution between a six and seven out of ten. More work can be done on the servers, and the VPN areas also. It's a little bit confusing on the route side. I think the routes need to be cleaner, better.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
Head of IT at a engineering company with 501-1,000 employees
A standard firewall solution that can be used to block intrusion attacks
Pros and Cons
- "The solution's VPN is very good for stability and detecting threats."
- "The solution's pricing could be made cheaper."
What is our primary use case?
We use SonicWall TZ for standard firewall use cases, like blocking intrusion attacks.
What is most valuable?
The solution's VPN is very good for stability and detecting threats. The solution's web content filter seems to be very good.
What needs improvement?
The solution's pricing could be made cheaper.
For how long have I used the solution?
I have been using SonicWall TZ for five years.
What do I think about the stability of the solution?
I rate the solution a seven out of ten for stability.
What do I think about the scalability of the solution?
Approximately 250 to 300 users are using SonicWall TZ in our organization.
What other advice do I have?
I would recommend SonicWall TZ to other users.
Overall, I rate the solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
SonicWall TZ
November 2024
Learn what your peers think about SonicWall TZ. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
823,875 professionals have used our research since 2012.
System Administrator at a insurance company with 51-200 employees
Good pricing, simple to set up, and has helpful technical support
Pros and Cons
- "It's a stable solution."
- "Getting support can be slow."
What is most valuable?
It is an easy solution to set up.
It's a stable solution.
Technical support has been helpful.
The price is good.
What needs improvement?
The solution doesn't have great scalability.
Getting support can be slow.
The proxy feature is not so good.
They need to work on word filtering and also the SD-WAN.
With FortiGate, they provide an NAC solution. They provide FortiClient, which is an advanced feature. SonicWall doesn't provide NAC solutions, and even their SSL VPN client is not advanced.
For how long have I used the solution?
I've been working with SonicWall since 2015 - almost seven years.
What do I think about the stability of the solution?
The solution has 98% stability. It's reliable. There are no bugs or glitches.
What do I think about the scalability of the solution?
We have about 1,200 users on the solution. It's deployed to different departments and branches.
It's not really scalable. Not like FortiGate.
How are customer service and support?
Technical support is knowledgeable, yet they are not fast. To be honest, they are good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
In my organization, I'm working mostly for some other companies. I'm using different firewalls - except Forcepoint. I'm not working with Forcepoint right now, however, in terms of other products, I'm working with them.
How was the initial setup?
The initial setup is very easy. It's not overly complex.
Two people handled the deployment. It took about half a day. It was a very fast setup.
For a small and medium implementation, it's quick, however, for an enterprise, it takes some time to configure the policy for the company.
What about the implementation team?
I handle the deployment process for my clients. We use an internal team. We didn't open a case with SonicWall. If we face a problem, we open a case with them.
What was our ROI?
We've seen pretty good ROI so far.
What's my experience with pricing, setup cost, and licensing?
The licensing is yearly based or three years. Their price compared to others is good.
What other advice do I have?
We're end-users.
I'm not working on the latest version of the solution. I missed one or two updates.
I would rate the solution nine out of ten. I'd recommend the solution to others.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sr. Executive IT / DP at a financial services firm with 1-10 employees
Offers good protection, but it's expensive, and there are no upgrades for phased out technology
Pros and Cons
- "The general feature is the antivirus policy, followed by the ransomware protection, and these are the features I was looking at."
- "The interface and technical support are probably the two most important things that I would like SonicWall to improve."
What is our primary use case?
It is for our company. We are not customers, we are direct clients. I am the end user.
What is most valuable?
The general feature is the antivirus policy, followed by the ransomware protection, and these are the features I was looking at. The VPN feature is not something that I'm a great fan of, but I mean, it is not something that I would even complain about. Whatever is required for my organization, the TZ 400 has performed admirably.
What needs improvement?
The user interface is a little challenging. It is not something I am familiar with. Things could go much more smoothly if they could be improved.
The interface and technical support are probably the two most important things that I would like SonicWall to improve. If the product that they have is to be phased out, there must be an upgrade in technology as well.
For how long have I used the solution?
I have been working with SonicWall TZ for seven years.
The version we are working with is SonicWall TZ400.
What do I think about the stability of the solution?
SonicWall TZ is a stable product.
What do I think about the scalability of the solution?
SonicWall TZ is scalable.
How are customer service and support?
It was difficult to contact technical support online.
Which solution did I use previously and why did I switch?
Before SonicWall TZ, I have not worked with another similar product.
I recently purchased a FortiGate from Fortinet. I am about to receive the delivery, which will most likely be in a fortnight, so I do not have much experience. We are planning to use Fortinet FortiGate, our plan is to switch from SonicWall to Fortinet.
How was the initial setup?
The initial setup is smooth. It is not complex.
It can take an hour to two hours to deploy.
What about the implementation team?
The vendor was able to assist us.
What's my experience with pricing, setup cost, and licensing?
The prices are expensive. I wouldn't say the prices are reasonable.
What other advice do I have?
Personally, I find it challenging. Previously, they had an Adobe Flash interface. When Adobe Flash was phased out and a new version was released, it was difficult for us to upgrade, and we received little help from the SonicWall team.
I had also purchased the SonicWall Analyzer. The Analyzer was also based on Adobe Flash, which they did not support. One must consider future expandability and the technology that is being deployed, as well as whether or not it is supported by the company if it is phased out.
I would rate SonicWall TZ a six out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Infra Head at a consumer goods company with 1,001-5,000 employees
Not scalable and doesn't have centralized management monitoring, but it is reliable and the support is good
Pros and Cons
- "Technical support is good."
- "We require centralized monitoring of the network features, which they have but they are not to the level that we require."
What is our primary use case?
We use this solution to secure our network environment. We have implemented it in other locations in our organization.
What is most valuable?
It's a good solution with good features.
What needs improvement?
It's a good product, but it's not a next-generation firewall. We are looking for a next-generation firewall and considering Cisco.
We require centralized monitoring of the network features, which they have but they are not to the level that we require.
The reporting is not good. Also, the historical configuration of the data or backup is not available.
To compete in the market, there have to be a lot of improvements.
We do not plan to continue using SonicWall TZ. We are looking for a replacement because we need centralized monitoring across the organization. It has been very difficult for us to manage the firewall as it is not managed centrally. This is the main drawback in our current scenario.
In the next release, I would like to see better scalability, easier installation, improved reporting, storage configuration, backup, and centralized management with reporting.
For how long have I used the solution?
I have been using this solution for four years.
We are using the latest version.
What do I think about the stability of the solution?
It's a stable product.
What do I think about the scalability of the solution?
It is not very scalable, which is something that could be better.
We have multiple locations and have implemented it in several.
At this time, we have 1,000 users on the firewall.
How are customer service and technical support?
Technical support is good. There is no need for improvement.
Which solution did I use previously and why did I switch?
We did not use another firewall previously.
How was the initial setup?
The installation is not straightforward. But, through the GUI, there are features that you can enable to configure.
Forcepoint and Cisco are straightforward but there are many things to do with SonicWall.
For a first-time installation, it can take half a day to deploy.
What about the implementation team?
We completed the implementation ourselves.
What's my experience with pricing, setup cost, and licensing?
The license that we purchased is good for three years.
Which other solutions did I evaluate?
We have evaluated ForcePoint but we haven't used it.
We will be testing Cisco and Barracuda in our environment.
What other advice do I have?
For small organizations, its' good, and I would recommend it, but not for medium or large enterprise companies.
I would rate SonicWall TZ a five out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
E-commerce Co-ordinator at First Group International
Low maintenance, beneficial network MAC binding, and effective firewall
Pros and Cons
- "SonicWall TZ is very user-friendly and has network MAC binding. Additionally, the firewall works well."
- "Sometimes there is a glitch between the network connection. Last time, something happened on our IP phone, the SonicWall team did some updates to fix the issue. However, glitches happen very rarely. I did not experience any other types of problems."
What is our primary use case?
We are primarily using SonicWall TZ for a VPN.
What is most valuable?
SonicWall TZ is very user-friendly and has network MAC binding. Additionally, the firewall works well.
For how long have I used the solution?
I have been using SonicWall TZ for approximately three years.
What do I think about the stability of the solution?
Sometimes there is a glitch between the network connection. Last time, something happened on our IP phone, the SonicWall team did some updates to fix the issue. However, glitches happen very rarely. I did not experience any other types of problems.
95% of the time the solution is operating well, the performance is good overall.
What do I think about the scalability of the solution?
There are approximately 40 users using this solution and it is scalable.
Which solution did I use previously and why did I switch?
I have used other solutions in the past, but I have found SonicWall TZ the most user-friendly.
How was the initial setup?
The initial setup was not complex.
What about the implementation team?
We used some help from the vendor for the implementation. When new implementations or devices are added we sometimes use the vendor for assistance.
The solution is low maintenance. There is some updating that needs to be done by the two-person IT team.
What's my experience with pricing, setup cost, and licensing?
There are a few features that are licensed and there should be more that are licensed. The price of the solution is midrange compared to others, I have not had anyone complain.
What other advice do I have?
I rate SonicWall TZ a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
General Manager at Antea Consulting
Easy to set up, stable. and reasonably priced
Pros and Cons
- "The performance has been very good. Overall, the solution is quite stable."
- "Although the pricing is good, it could always be lower. If we get to pay less, we're happier."
What is our primary use case?
We primarily use the solution as a firewall for security purposes. We use it to protect ourselves and our clients.
What is most valuable?
The solution, as a firewall is very useful for any company trying to protect their premise through the internet.
The price of the solution is very reasonable.
The performance has been very good. Overall, the solution is quite stable.
We have found the solution to be scalable.
In general, it's quite a solid product.
The initial setup is quite simple.
What needs improvement?
It's worked well for us over the years. We don't have any special demands in terms of new features. It has everything we need.
Although the pricing is good, it could always be lower. If we get to pay less, we're happier.
For how long have I used the solution?
We've been working with the solution for about 22 years. It's been over two decades. We've used it for a long time.
What do I think about the stability of the solution?
The stability of the solution is good. The performance is pretty good. There are no bugs or glitches. It doesn't crash or freeze. It's been very good over the years.
What do I think about the scalability of the solution?
The scalability of the product is quite good. If a company needs to expand it, it can do so easily.
We have about 200 customers using this solution right now.
We do have plans to increase usage. We're moving more and more towards managing it.
How are customer service and technical support?
For the SMV market, it's very nice support. We have no complaints. We're happy with the service they provide, especially at the price they offer.
How was the initial setup?
The initial setup is very straightforward. It's not overly complicated or difficult. A company shouldn't have any problems installing it.
To do an installation might take 15 minutes, then for adding any kind of complexity into the setup, there could be an added four hours or so. It depends on your setup requirements and the environment.
We have two people that handle the maintenance, and we also have one consultant.
What about the implementation team?
We handled it ourselves. We're integrators ourselves. It's very easy to do.
What's my experience with pricing, setup cost, and licensing?
The product offers very competitive pricing, It's quite good. We find it very reasonable.
Users need to pay a licensing fee on a monthly basis.
What other advice do I have?
We use various versions of the solution at any given time.
I'd rate the solution at a nine out of ten. We've been quite happy with its capabilities.
I'd recommend the solution to other users and companies.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Head Information Technology at a manufacturing company with 501-1,000 employees
User-friendly, reasonably priced, and good threat prevention, but the technical support needs improvement
Pros and Cons
- "The most valuable feature is the user-friendly navigation."
- "The VPN that is available in the new version is a bit bulky and slower in speed."
What is our primary use case?
The primary use case is to protect all of the internal users from cyber attacks.
What is most valuable?
The most valuable feature is the user-friendly navigation.
What needs improvement?
As compared to other firewalls, they should provide an unlimited number of users for the SSL VPN.
The VPN that is available in the new version is a bit bulky and slower in speed. It should also be easier to use.
The SD-WAN feature should be enhanced, similar to Fortinet FortiGate.
For how long have I used the solution?
I have been working with this solution for six months.
We have just upgraded TZ to 350.
What do I think about the stability of the solution?
We are not able to use the VPN. It has limitations. It comes with a certain number of users and we have to spend a lot for VPN accessibility.
How are customer service and technical support?
The technical support is not very good. There is a facility called Geofencing where you can block IP addresses or certain countries.
When contacting their technical support, the technical support said that such a facility is not available in this firewall.
Another issue we had with technical support was when we wanted all of our VPN users to be migrated from our old firewall to this firewall, but somehow, technically they failed to do it. We had to configure it manually.
The technical competency of technical support is a bit on the lower side.
How was the initial setup?
The initial setup was straightforward.
We have two engineers to maintain and deploy this solution.
What's my experience with pricing, setup cost, and licensing?
The price is fair.
What other advice do I have?
If it is used for internal users, it is very good as a firewall. But if it has to be used for VPN, it will be a bit costly and the VPN may be bulky.
Using the VPN is not recommended, but as a firewall for blocking threats, it's good.
I would rate SonicWall TZ a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Download our free SonicWall TZ Report and get advice and tips from experienced pros
sharing their opinions.
Updated: November 2024
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