Firewall protection from the internet.
President with 11-50 employees
Provides the cost-effective level of sophistication we need in firewall protection
Pros and Cons
- "I would like them to make the interface a little bit easier to use so you can find out where in the heck you're going instead of having to go to 15 different places to get something installed."
What is our primary use case?
How has it helped my organization?
It allows us to be a little bit less worried about what's coming in and it does the same for our clients too.
What is most valuable?
It's sophisticated enough without breaking the bank.
What needs improvement?
I would like them to make the interface a little bit easier to use so you can find out where in the heck you're going instead of having to go to 15 different places to get something installed.
Buyer's Guide
SonicWall TZ
January 2025
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Learn what your peers think about SonicWall TZ. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
838,713 professionals have used our research since 2012.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
It's very stable.
What do I think about the scalability of the solution?
For the small clients that we're using it for it has quite a bit of capability. We don't need anything more.
How are customer service and support?
Technical support is very good. Sometimes it takes a little bit of time to get to them, but once you get to them they're pretty good.
What other advice do I have?
Important criteria, when selecting a vendor, are that the product has
- to be one that my small clients can afford
- the capability of doing what needs to be done
- good quality and good technical support
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Executive at BRIES COMSYS
A user-friendly security solution with a useful interface
Pros and Cons
- "We like their interface very much. It's pretty easy to use."
- "There is a point I don't like about SonicWall in the past and now. Most of the destinations we look at when we're detecting some user using too much bandwidth or something like that, SonicWall just gave us destination IP address, instead of the full qualified domain name. I think that's the most important part that is still missing. I think that's the most important for us."
What is our primary use case?
We use SonicWall directly with on-premise site filtering and BPM. Now we're using monitoring tools from SonicWall to get control of the clientside and help them remotely. That's most of the cases we are using.
What is most valuable?
We like their interface very much. It's pretty easy to use.
What needs improvement?
There is a point I don't like about SonicWall in the past and now. Most of the destinations we look at when we're detecting some user using too much bandwidth or something like that, SonicWall just gave us the destination IP address instead of the full qualified domain name. I think that's the most important part that is still missing. I think that's the most important thing for us.
The fully qualified domain name is very good flexible information. We can detect issues on each page, so we don't have to wonder a lot about other tools. It would also help if there was a simple way to log in the users, which is one login from Windows Active Directory, without having to deploy patch information or using external tools like SSO.
For how long have I used the solution?
I have been using SonicWall TZ for about ten years now.
What other advice do I have?
On a scale from one to ten, I would give SonicWall TZ a nine.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
SonicWall TZ
January 2025
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Learn what your peers think about SonicWall TZ. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
838,713 professionals have used our research since 2012.
Integration Engineer at a non-profit with 10,001+ employees
Does what it says it is going to do
Pros and Cons
- "It does what it says it is going to do."
- "The user support could be improved because you have to go outside to get that kind of support."
What is our primary use case?
I was a technical consultant, and I was helping clients out. I've had two clients. Both of them have had SonicWall, and both of them have gone through upgrades.
What is most valuable?
It does what it says it is going to do.
What needs improvement?
The user support could be improved because you have to go outside to get that kind of support.
For how long have I used the solution?
I have been using this solution for five years.
How are customer service and support?
We haven't used it. We've had to go outside and get technical support through a third party.
What other advice do I have?
I would rate it an eight out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
CONSULTOR at COMOL S.R.L.
A stable and scalable next-generation firewall solution with a useful content filter
Pros and Cons
- "I like the firewall product, the security server, and the content filter."
- "The price could be better for us in Bolivia."
What is our primary use case?
We use SonicWall TZ for firewall and security services.
What is most valuable?
I like the firewall product, the security server, and the content filter.
What needs improvement?
The price could be better for us in Bolivia.
What do I think about the stability of the solution?
SonicWall TZ is very stable.
What do I think about the scalability of the solution?
SonicWall TZ is scalable.
How are customer service and support?
Technical support is very good.
How was the initial setup?
The initial setup is very easy. Enterprises just need one person to maintain this solution. But for reseller support, we have two engineers and two specialists to help the engineers.
What's my experience with pricing, setup cost, and licensing?
The price could be better for us in Bolivia.
What other advice do I have?
I will tell potential users that I think it's a great product. With the new version, you also have more facilities and more features to protect your infrastructure.
On a scale from one to ten, I would give SonicWall TZ a ten.
Disclosure: My company has a business relationship with this vendor other than being a customer:
Vice President & Chief Information Officer at a aerospace/defense firm with 10,001+ employees
A lapse in technical support has me looking for a new solution
Pros and Cons
- "I have found this solution to be easier to use when compared to other products, such as those offered by Cisco."
- "The lack of support is having me look into other solutions to replace SonicWALL."
What is our primary use case?
Our primary use case for this product is for remote access to smart-building solutions that we implement.
How has it helped my organization?
I have found this solution to be easier to use when compared to other products, such as those offered by Cisco.
What is most valuable?
The most valuable feature of this solution is that it is easy to install and maintain.
What needs improvement?
The support for this product has to be improved.
With what I use, I don't really require any other features.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
We have not had any issues with the stability of this product. We have additional sites, aside from the smart-building, and we haven't encountered any hardware failure.
What do I think about the scalability of the solution?
In terms of scalability, it is scalable to a certain extent. The downside is that one of the models has fiber-optic connections, but the other platforms do not support it.
How are customer service and technical support?
While the product is fine, I find that there is no support. We purchased a license renewal and have not been able to apply it, even though I have raised this relatively simple issue with them. The lack of support is having me look into other solutions to replace SonicWall.
How was the initial setup?
The setup is very easy compared to other platforms, where with Cisco or Huawei you have to move from one application to another. I did not have the training, but for me, it was really easy to use. The implementation took a few hours.
While every site is different, based on what I have implemented it takes just a single engineer to deploy and maintain this solution.
What's my experience with pricing, setup cost, and licensing?
The product pricing is relatively good, compared to other products, including the licenses. However, if you do not get support then the cost of the outlay is not really relevant.
Which other solutions did I evaluate?
We use other platforms including those offered by Cisco and Huawei. I had been looking into small firewall solutions that are capable of handling fiber-optic connections, rather than just Copper. I didn't want to pay for the premium platform just to use fiber-optic connections. However, the capability is not there on smaller platforms, including this one.
We chose this solution because it is easier to use than others.
What other advice do I have?
Currently, SonicWall is our primary solution. To me, it can no longer be the primary because if I need support then I may not get it. With other products, it is quite simple.
For any new projects that I'll be working on, I will not be using SonicWall. This is simply a business decision that is based on my experience. I am responsible for the design, implementation, maintenance, and moving forward with the customer. If I am not happy then I cannot implement the solution because it will not help me in the future.
To be honest, when it comes to integration I would rate this product a nine out of ten. But, because of the lack of support, overall, I can only rate it one out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technologist at Digifabshop (Hudson, NY)
Algorithm detects and deals with any kind of malware that comes into our network
Pros and Cons
- "I have found the stability of this product to be excellent."
- "An additional feature that I would like to see is reporting that includes metrics to give me more information about the number of viruses that it has actually detected and interrupted."
What is our primary use case?
Our primary use case for this solution is to protect our network.
How has it helped my organization?
This product has a really good algorithm to find and deal with any kind of malware that comes into our network. We have had no incidents at all of any kind of piracy, corruption, etc.
What is most valuable?
In terms of features, I find that this product has good configurability. It also does its job really well.
What needs improvement?
I find that the user interface for the product configuration needs improvement. It is not intuitive when you are trying to figure out how to get something done.
An additional feature that I would like to see is reporting that includes metrics to give me more information about the number of viruses that it has actually detected and interrupted.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
I have found the stability of this product to be excellent. It is very stable, and nothing goes wrong. It just works.
What do I think about the scalability of the solution?
I imagine that the product is very scalable, but what we are using is probably one-tenth of its capacity. We have around fifty users.
How are customer service and technical support?
Their technical support is excellent.
Which solution did I use previously and why did I switch?
We did not use a different solution prior to this one.
How was the initial setup?
The initial setup was straightforward. It took us under ten minutes to deploy, from taking it out of the box, plugging it in, and having it up and running.
Beyond this initial setup, everything is automatic and it does not require maintenance.
What about the implementation team?
I handled the installation myself, with some help from their technical support.
What was our ROI?
I imagine that we have seen a return on our investment, but it is invisible. It is a firewall and we haven't suffered any loss. Had we, then it would have been a lot more than the cost of the device and the license. As far as I'm concerned it pays for itself instantly.
What's my experience with pricing, setup cost, and licensing?
The pricing was a factor for us, and we felt that the price was good.
The licensing cost is on an annual basis, and there are no additional costs.
Which other solutions did I evaluate?
I did some research on other solutions, and I found that they were all pretty much similar. I was having a very hard time choosing an alternative, so I went with what we already had in place.
What other advice do I have?
My advice to others who are implementing this solution is to take advantage of their technical support.
I would rate this solution a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
General Manager at sysguard
The technical support for the end user was reduced because the wipe action was already controlled
Pros and Cons
- "The stability is very nice."
- "There can be an improvement in analysis and reporting. We need enhancement on the reporting side."
What is our primary use case?
We use the solution as a next-generation firewall, protecting our websites, our studio, protecting our network from attacks and also content filtering for our youth, our users on the network, and also a gateway anti-virus.
How has it helped my organization?
The technical support for the end user was reduced because the wipe action was already controlled. Also, the gateway antivirus prevented any virus from getting onto PCs or laptops. The administration of our network is very efficient.
What is most valuable?
I've found content censoring to be the most useful.
What needs improvement?
There can be an improvement in analysis and reporting. We need enhancement on the reporting side.
For how long have I used the solution?
I've been using the solution for 10 years.
What do I think about the stability of the solution?
The stability is very nice. We have around fifty people using the solution.
How are customer service and technical support?
The technical support is very good.
How was the initial setup?
The initial setup was straightforward.
What about the implementation team?
We used administrative documents from the website of SonicWall. There was no need for anything else. Deployment took one or two hours, but we had a planning session first. Without that, implementation would take a long time.
What's my experience with pricing, setup cost, and licensing?
Licensing costs have been around $2,000. There are no other costs above the standard licensing fees.
What other advice do I have?
I would recommend this solution, it's a good solution. I would rate it 8 out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
Vice President with 11-50 employees
Provides protection with ease of use and flexibility
Pros and Cons
- "The most valuable feature is the protection available, and then ease of use and flexibility."
- "The market seems to be going to a cloud-supported, new generation of firewall products. I think that's probably going to be important to us, the next time around."
What is our primary use case?
It is used as firewalls are normally used and performance has been outstanding. We've been very happy with it.
How has it helped my organization?
It has provided the necessary security, that's what it's there for.
What is most valuable?
I really don't know. I'm not really an IT person, per se, but I would say number one is the protection available, and then ease of use and flexibility. Those would be the top three.
What needs improvement?
I'm not an IT guy. What I will say is that the market seems to be going to a cloud-supported, new generation of firewall products. I think that's probably going to be important to us, the next time around.
For how long have I used the solution?
Less than one year.
What do I think about the stability of the solution?
It has been, to the best of my knowledge, trouble-free.
How are customer service and technical support?
We haven't used tech support, at least, not that I'm aware of. We outsourced all of our IT stuff. They may have used it, but I'm not aware of anything.
Which solution did I use previously and why did I switch?
We've used nothing but SonicWall, up until now.
What other advice do I have?
I would say the most important criterion, when selecting a vendor, is probably the technology utilized.
The one we've got now is five years old. The next generation with the cloud-based signature and operation... I know SonicWall has what they call Capture, which is advanced threat protection type stuff. I think that is probably what we're going to be looking at next.
There are certainly a lot of options out there, and there are a lot of good options. I would say, stick with a name brand, whether it's SonicWall, or Check Point, or Palo Alto, or Cisco - any of those. You need to stick with a big name brand that is at the forefront of things.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
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Updated: January 2025
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