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Consultant at a tech services company with 501-1,000 employees
Reseller
Easy to set up with good pricing and a variety of security features
Pros and Cons
  • "It's a very cost-effective solution."
  • "The stability could be a lot better."

What is our primary use case?

We primarily use TZ300 for our branch offices.

What is most valuable?

The price of the solution is great. It's a very cost-effective solution.

There are a lot of security features - including Capture Client, URL filtering, content filtering, application filtering, et cetera, and they are all very useful in terms of protecting our company.

The initial setup is easy.

What needs improvement?

The stability could be a lot better. The SonicOS, which we were using, was not that stable. Sometimes it is not performing as expected as per the policies we have set. 

The log, the logging capabilities, are not so good. For example, the logging for traffic logs was not being stored properly. The logging must support some storage space. If there is a storage device or storage mechanism within it we would be able to get the log easier.

For how long have I used the solution?

We've been using the solution over the last 12 months or so. It's been a while.

Buyer's Guide
SonicWall TZ
October 2024
Learn what your peers think about SonicWall TZ. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
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What do I think about the stability of the solution?

We haven't found the solution to be very stable. t doesn't operate as we expect it to sometimes. We'd like it to be better, performance-wise.

What do I think about the scalability of the solution?

We currently have 20-25 users in our branch offices. We started with 15 users and therefore we scaled up a bit, however, not in a massive sense. At this point, we likely won't scale anymore.

How are customer service and support?

We have been in touch with technical support and I would say that they are responding fine. We are happy so far with their attention. Occasionally we deal with stability issues and we find that they respond quickly.

How was the initial setup?

The initial setup was not overly complex or difficult. It's very straightforward. The whole setup is pretty plug-and-play.

What's my experience with pricing, setup cost, and licensing?

The pricing is very reasonable. It's quite cost-effective. We purchase a license that renews yearly.

Which other solutions did I evaluate?

We did previously also look at Sophos.

What other advice do I have?

We are partners and resellers. I'm a consultant.

I'd advise new users that if they are planning to deploy it for their SMB or have up to 100 users, then they should go with the SonicWall firewall.

I'd rate the solution at an eight out of ten overall.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Vpcoffice0877 - PeerSpot reviewer
Vice President & Chief Information Officer at a aerospace/defense firm with 10,001+ employees
Real User
A lapse in technical support has me looking for a new solution
Pros and Cons
  • "I have found this solution to be easier to use when compared to other products, such as those offered by Cisco."
  • "The lack of support is having me look into other solutions to replace SonicWALL."

What is our primary use case?

Our primary use case for this product is for remote access to smart-building solutions that we implement.

How has it helped my organization?

I have found this solution to be easier to use when compared to other products, such as those offered by Cisco.

What is most valuable?

The most valuable feature of this solution is that it is easy to install and maintain.

What needs improvement?

The support for this product has to be improved.

With what I use, I don't really require any other features.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

We have not had any issues with the stability of this product. We have additional sites, aside from the smart-building, and we haven't encountered any hardware failure.

What do I think about the scalability of the solution?

In terms of scalability, it is scalable to a certain extent. The downside is that one of the models has fiber-optic connections, but the other platforms do not support it.

How are customer service and technical support?

While the product is fine, I find that there is no support. We purchased a license renewal and have not been able to apply it, even though I have raised this relatively simple issue with them. The lack of support is having me look into other solutions to replace SonicWall.

How was the initial setup?

The setup is very easy compared to other platforms, where with Cisco or Huawei you have to move from one application to another. I did not have the training, but for me, it was really easy to use. The implementation took a few hours. 

While every site is different, based on what I have implemented it takes just a single engineer to deploy and maintain this solution.

What's my experience with pricing, setup cost, and licensing?

The product pricing is relatively good, compared to other products, including the licenses. However, if you do not get support then the cost of the outlay is not really relevant.

Which other solutions did I evaluate?

We use other platforms including those offered by Cisco and Huawei. I had been looking into small firewall solutions that are capable of handling fiber-optic connections, rather than just Copper. I didn't want to pay for the premium platform just to use fiber-optic connections. However, the capability is not there on smaller platforms, including this one.

We chose this solution because it is easier to use than others.

What other advice do I have?

Currently, SonicWall is our primary solution. To me, it can no longer be the primary because if I need support then I may not get it. With other products, it is quite simple.

For any new projects that I'll be working on, I will not be using SonicWall. This is simply a business decision that is based on my experience. I am responsible for the design, implementation, maintenance, and moving forward with the customer. If I am not happy then I cannot implement the solution because it will not help me in the future.

To be honest, when it comes to integration I would rate this product a nine out of ten. But, because of the lack of support, overall, I can only rate it one out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
SonicWall TZ
October 2024
Learn what your peers think about SonicWall TZ. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
815,854 professionals have used our research since 2012.
it_user601146 - PeerSpot reviewer
Technologist at Digifabshop (Hudson, NY)
Real User
Algorithm detects and deals with any kind of malware that comes into our network
Pros and Cons
  • "I have found the stability of this product to be excellent."
  • "An additional feature that I would like to see is reporting that includes metrics to give me more information about the number of viruses that it has actually detected and interrupted."

What is our primary use case?

Our primary use case for this solution is to protect our network.

How has it helped my organization?

This product has a really good algorithm to find and deal with any kind of malware that comes into our network. We have had no incidents at all of any kind of piracy, corruption, etc.

What is most valuable?

In terms of features, I find that this product has good configurability. It also does its job really well.

What needs improvement?

I find that the user interface for the product configuration needs improvement. It is not intuitive when you are trying to figure out how to get something done.

An additional feature that I would like to see is reporting that includes metrics to give me more information about the number of viruses that it has actually detected and interrupted.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

I have found the stability of this product to be excellent. It is very stable, and nothing goes wrong. It just works.

What do I think about the scalability of the solution?

I imagine that the product is very scalable, but what we are using is probably one-tenth of its capacity. We have around fifty users.

How are customer service and technical support?

Their technical support is excellent.

Which solution did I use previously and why did I switch?

We did not use a different solution prior to this one.

How was the initial setup?

The initial setup was straightforward. It took us under ten minutes to deploy, from taking it out of the box, plugging it in, and having it up and running.

Beyond this initial setup, everything is automatic and it does not require maintenance.

What about the implementation team?

I handled the installation myself, with some help from their technical support.

What was our ROI?

I imagine that we have seen a return on our investment, but it is invisible. It is a firewall and we haven't suffered any loss. Had we, then it would have been a lot more than the cost of the device and the license. As far as I'm concerned it pays for itself instantly.

What's my experience with pricing, setup cost, and licensing?

The pricing was a factor for us, and we felt that the price was good.

The licensing cost is on an annual basis, and there are no additional costs.

Which other solutions did I evaluate?

I did some research on other solutions, and I found that they were all pretty much similar. I was having a very hard time choosing an alternative, so I went with what we already had in place.

What other advice do I have?

My advice to others who are implementing this solution is to take advantage of their technical support.

I would rate this solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user823308 - PeerSpot reviewer
Vice President with 11-50 employees
User
Provides protection with ease of use and flexibility
Pros and Cons
  • "The most valuable feature is the protection available, and then ease of use and flexibility."
  • "The market seems to be going to a cloud-supported, new generation of firewall products. I think that's probably going to be important to us, the next time around."

What is our primary use case?

It is used as firewalls are normally used and performance has been outstanding. We've been very happy with it. 

How has it helped my organization?

It has provided the necessary security, that's what it's there for.

What is most valuable?

I really don't know. I'm not really an IT person, per se, but I would say number one is the protection available, and then ease of use and flexibility. Those would be the top three.

What needs improvement?

I'm not an IT guy. What I will say is that the market seems to be going to a cloud-supported, new generation of firewall products. I think that's probably going to be important to us, the next time around.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

It has been, to the best of my knowledge, trouble-free.

How are customer service and technical support?

We haven't used tech support, at least, not that I'm aware of. We outsourced all of our IT stuff. They may have used it, but I'm not aware of anything.

Which solution did I use previously and why did I switch?

We've used nothing but SonicWall, up until now.

What other advice do I have?

I would say the most important criterion, when selecting a vendor, is probably the technology utilized.

The one we've got now is five years old. The next generation with the cloud-based signature and operation... I know SonicWall has what they call Capture, which is advanced threat protection type stuff. I think that is probably what we're going to be looking at next.

There are certainly a lot of options out there, and there are a lot of good options. I would say, stick with a name brand, whether it's SonicWall, or Check Point, or Palo Alto, or Cisco - any of those. You need to stick with a big name brand that is at the forefront of things.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT Engineer at Asia General Contracting
Real User
Offers good protection and support for my network
Pros and Cons
  • "They give good protection to my network and support it."
  • "I currently have two of the issues from SonicWall. One issue is that the IP is not the public IP. Sometimes it moves to an alternate source and I have to refresh the new IP then we can go on."

What is most valuable?

Most of the features are valuable. They give good protection to my network and support it. It has a good facility with side to side VPN and everything. I use it in all my offices.

What needs improvement?

I currently have two issues from SonicWall. One issue is that the IP is not the public IP. Sometimes it moves to an alternate source and I have to refresh the new IP then we can proceed.

For how long have I used the solution?

I've been using the solution for the past three years.

What do I think about the stability of the solution?

The solution is stable. I like it. The TZ600 is good. I've had no issues or problems. We have about 100 users at the moment.

What do I think about the scalability of the solution?

It's scalable.

How are customer service and technical support?

Technical support is not good. If we send complaints to the SonicWall support they don't provide good support for us. You can't call them by phone.

How was the initial setup?

It's easy to install. I don't remember exactly how long the deployment took.

What other advice do I have?

My advice would be if you're buying this product, you will have to look up the security design. There are not a lot of firewalls up on the market, but I've found SonicWall to be reliant.

I would rate this solution 9 out of 10. It's good.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer471591 - PeerSpot reviewer
IT Manager
User
Enables us to centralize our servers so they can provide applications to different locations and users.

What is most valuable?

The main features are support and security.

How has it helped my organization?

We have several locations, each with a VPN to a central office. SonicWall provides each location with its own security and provides our company with the ability to centralize our servers so they can provide applications to all the locations and users.

What needs improvement?

The SonicWall is somewhat misunderstood due to its being a lot more complicated to use and set up. A simpler interface would help this issue.

For how long have I used the solution?

We have been using this solution for four years.

What do I think about the stability of the solution?

There were no stability issues.

How are customer service and technical support?

I would give technical support and rating of 8/10. Most of the time support is with foreign staff and can be hard to understand.

Which solution did I use previously and why did I switch?

We have not used a different solution since I have been with the company.

How was the initial setup?

The initial setup was somewhat complex. The interface can be a little hard to get used to and understand.

What's my experience with pricing, setup cost, and licensing?

It is not cheap, but it is probably one of the best secure firewalls. You get what you pay for!

What other advice do I have?

Shop around and make sure you need this level of security. Have lots of time to get to know this device because the rewards are plenty.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Diretor Comercial at a retailer with 1-10 employees
Real User
Very stable, good support, easy to configure, and useful for content filtering and defining application rules
Pros and Cons
  • "Content filtering and application rules are the most valuable features. It is also easy to configure."
  • "Its pricing can be better. It is very expensive."

What is our primary use case?

Our clients use it for VPN, firewall, antivirus, and content filtering purposes. We have its latest version.

What is most valuable?

Content filtering and application rules are the most valuable features. It is also easy to configure.

What needs improvement?

Its pricing can be better. It is very expensive.

For how long have I used the solution?

I have been using this solution for around ten years.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

It is scalable. I didn't have any issues with scalability. Our clients are small organizations with 20 to 40 users.

How are customer service and technical support?

Their technical support is very good. I also like its documentation, which is easy to access.

Which solution did I use previously and why did I switch?

Our clients have been using different solutions, such as pfSense, and they migrate to SonicWall TZ because it has more security.

How was the initial setup?

Its initial setup is simple. The duration depends on the number of users and configuration, but it usually takes around 12 hours. We have three or four people for its deployment.

What's my experience with pricing, setup cost, and licensing?

Its price is very high, which makes it difficult to convince the clients to buy this solution.

What other advice do I have?

I would recommend this solution for implementing security. I am satisfied with this solution. It meets our expectations.

I would rate SonicWall TZ a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
General Manager at sysguard
Reseller
The technical support for the end user was reduced because the wipe action was already controlled
Pros and Cons
  • "The stability is very nice."
  • "There can be an improvement in analysis and reporting. We need enhancement on the reporting side."

What is our primary use case?

We use the solution as a next-generation firewall, protecting our websites, our studio, protecting our network from attacks and also content filtering for our youth, our users on the network, and also a gateway anti-virus.

How has it helped my organization?

The technical support for the end user was reduced because the wipe action was already controlled. Also, the gateway antivirus prevented any virus from getting onto PCs or laptops. The administration of our network is very efficient.

What is most valuable?

I've found content censoring to be the most useful.

What needs improvement?

There can be an improvement in analysis and reporting. We need enhancement on the reporting side.

For how long have I used the solution?

I've been using the solution for 10 years.

What do I think about the stability of the solution?

The stability is very nice. We have around fifty people using the solution.

How are customer service and technical support?

The technical support is very good.

How was the initial setup?

The initial setup was straightforward.

What about the implementation team?

We used administrative documents from the website of SonicWall. There was no need for anything else. Deployment took one or two hours, but we had a planning session first. Without that, implementation would take a long time.

What's my experience with pricing, setup cost, and licensing?

Licensing costs have been around $2,000. There are no other costs above the standard licensing fees.

What other advice do I have?

I would recommend this solution, it's a good solution. I would rate it 8 out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
PeerSpot user
Buyer's Guide
Download our free SonicWall TZ Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2024
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Buyer's Guide
Download our free SonicWall TZ Report and get advice and tips from experienced pros sharing their opinions.