Spiceworks Reviews

• Inventory
• Ticketing

We use Spiceworks to inventory all of our workstations. We use a Dymo labeller to print both a bar-code and a QR code that links back to the Spiceworks URL for that device. Our techs can use the Spiceworks mobile app and their phones’ built-in camera to bring up all the details of a machine in under a minute.

The folks at Spiceworks are constantly expanding the capabilities of their product by partnering and integrating with other vendors. I would love for this trend to continue until Spiceworks has ability to act as an IDS/IPS system all in one. Alienvault alerts have recently been added that bring this vision closer to reality. I would also love to see performance monitoring (think Zabbix) capabilities as well.

We've used it for over four years.

We have no issues with the deployment.

We have no issues with the stability.

We had no issues with the scalability. As we’ve expanded, we’ve had to add additional resources to the Spiceworks VM. However, the latter is a very typical scenario when business growth causes the demands on a software application to increase.

10/10 - I haven’t had many issues over the years, but I do remember posting about having connectivity trouble with a Spiceworks remote agent. I received a timely response and the issue was ultimately resolved.

I evaluated Microsoft Service Manager and ZenDesk, but I settled on Spiceworks. The capabilities, ease of use and price point (free) made Spiceworks the obvious choice for us.

The installation was relatively straightforward. I do remember the process for adding an SSL certificate to be a little convoluted.

In house. I recommend dedicating a VM. Use standard ports, 80 and 443 for the webserver and leverage DNS to configure access to Spiceworks via a “user friendly” hostname.

ROI is almost immediate because Spiceworks is free and the only investment is time.

The Spiceworks community is a great value add. It certainly helps our team to keep tabs on the industry as a whole. I encourage IT veterans and newbies alike to join and participate.

Spiceworks is for the IT guy that wants to monitor systems that he doesn't have a managed service partner behind him. And that's where Spiceworks has a really good place.

The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space. This is a nice thing to have. I think it's getting better at discovering network equipment.

There are a lot of disadvantages to Spiceworks because it's not an agent-based solution. So you don't get near the quality of discovery versus something that's got an agent on it. It's not really multi-tenant, in the sense that you couldn't use Spiceworks to manage multiple clients from the same console. I think if they had a paid subscription for the support it would be nice. I'd rather pay so much per asset per month to be able to pick up the phone and call them.

I have been using Spiceworks for ten years. I know it very intimately.

I think we did have some trouble, but it was not really the fault of Spiceworks. It was more the way that we reconfigured our firewalls and ports, so it couldn't discover the many things. And with all this stuff going on with ransomware and stuff like that, it's going to be challenging for all of those companies to be able to browse a network, including your network equipment, but not allowing any ports open. It's kind of difficult.

It is pretty easy to expand so it is very scalable.

That's another downside with Spiceworks. You can't really call Spiceworks. You can go to the community and you can ask questions, but you can't pick up the phone and call a number. I'd rather pay so much per asset per month to be able to pick up the phone and call them.

I looked at about 10 different systems, Lansweeper being one. SysAid, Samanage.

Very easy to setup, download the install file, it determines the IP range and away you go.

No, the last install I did of Spiceworks, which was for a customer, they're running it no problem. It's self-sufficient.

The cost could be recouped within a few months. I resolved a very critical issue a client was facing after doing a major "non-roll-back" upgrade, comparing working system vs non working systems we were able to determine the a IE patch was causing the issue and through to tool were pushed out the new update and resolved the problem within a few hours. Without SpiceWorks all 300 systems would have had to be touched. 

I have used a product called SAManage and implemented it at a number of clients and it worked really well.

So Spiceworks would have an even more market share if they had a paid subscription model because you could turn off all the advertising that pops up all the time. But I think in general, I would give it a seven on a scale of ten compared to some of the other mid-tier stuff.

I like how all the work notes are all trackable from the main page. It is very easy to manage what has been done on a specific ticket.

Because this is the proper channel for technical troubleshooting, we reduced the possibility of missed communication that is related to tickets.

The navigation is a little heavy and not as smooth as some ticket management software; this must be because it’s web based and has a lot. The GUI can be a little hard to find my way through. I have also used Service Now and it’s very orderly compared to Spiceworks in terms of ticket categorization and management.

The company I worked for have used it for a lot longer but I've only used it for about two to three months.

We didn't have any issues during deployment.

We haven't had any issues with the stability.

We had no issues with the scalability, but I haven't had a chance to use the software version.

I haven’t had a chance to use the customer service for Spiceworks.

I haven’t had a chance to use the technical support for Spiceworks.

I wasn't involved in the set-up.

I wasn't involved in the purchasing of the license.

I was not the one managing the system, I didn't have the chance to see the software version. If you want an all in one solution for your IT to support your company, Spiceworks has a nice built in integrated system. And since it’s web based, it will work on any platform, even mobile.

Spiceworks managed all tasks of the company on a daily routine.

• Helping track, priorities, knowledge base and manage the incoming tickets from customers and inside projects.
• Giving the employees one place to observe the correct state of the company productivity.

Spiceworks also has a smartphone app that helps you keep in touch from anywhere.

Most problems are the system bugs and slowness, also because the product has a web interface that makes a lot of problems like refreshing and information loss. I think that Spiceworks need to make a program for PCs and keep the web interface.

I used the Help Desk version on a local server for three months.

I encountered with stability problems, but I suspect that it was a local server issue.

Spiceworks is a free solution and I have never contacted theircustomer service.

I didn’t install spiceworks so I do not know.

I have used Commit CRM for 3 years, that solution isn't free and has a nice customer service, a PC program and a web interface. As I wrote earlier that solution costs and my employer didn't want to pay.

I didn’t install Spiceworks so I do not know.

Spiceworks help desk solution is free.

I would advise you to install the program on the company cloud server and keep a daily backup.

• Integration with Active Directory
• The ticketing system for the end users
• The ease of making it work the way the IT Support Team want it to

Once the end users got used to the idea of creating an IT ticket, it has made the process of getting the support to them quicker, plus if they come up with the same problem themselves they can look at fixing it themselves as I leave notes in the ticket for them to follow in the future or they can use the Knowledge Base.

Scanning of the network, being able to remove some of the default actions that are in the drop down menu of the tickets. I think they should create a light version just for tickets as this can be used by many different trades not just IT.

I implemented the use of Spiceworks in 2012 when I was employed by my current employer, and we are still using it.

No issues encountered.

We have not encountered any problems.

No problems with scalability.

I have not had to use their customer service. I know people that have, and they have said it is faultless.

I haven’t had the need to request tech support from Spiceworks, however asking a question in the Spiceworks Community is very good, you are guaranteed to get a solution.

My employer used an IT Company for the solution, with me introducing them to Spiceworks we saved over £700 per month meaning we could start to develop the IT infrastructure.

Setting up Spiceworks is simple as long as you follow the instructions. I have even deployed it for the maintenance guys, so they can have tickets for the work to be carried out around the site. (They only get the ticket side of Spiceworks, no network stuff.)

I implemented the use of Spiceworks.

Spiceworks is free so the ROI is unbelievable.

If you are a small – medium sized business you cannot go wrong with using Spiceworks to help you provide an A+ IT support as it is free.

We looked at Solarwinds and a couple of others provided by local IT companies.

As mentioned above if you are a small – medium sized company then I would use Spiceworks.

The inventory management is, and also the alerts that let me know when printers are running low on ink.

Instead of keeping track in a spreadsheet of serial numbers, what software is on what machine, and what machines we have, I let Spiceworks scan our network and figure it out for me.

Mac networking needs improving, as everything has to be manually entered in a Mac environment.

I've used for five years at three different companies.

No issues encountered.

No issues encountered.

No issues encountered.

It's excellent.

It's excellent.

No other options were evaluated as it is one of the only 100% free solutions.

It's very easy and has a great community.

Since it's free, and only takes about two hours to setup, it's got a 100% ROI.

It's completely free.

I've not used any other solutions. I used it at the first tech company I worked for, and brought it with me to the new company I work for.

It's the only way to go as far as inventory systems go.

The price, as it's free.

To be honest, it is better than nothing, but my experience gives me bad feedback for this product.

In our environment, no real improvement. This product is probably very good for a small structure.

Personally more than one year, but my company has used it for three years.

No deployment is needed. Installation when you don’t have a problem is really easy.

Yes, too many. We tried it on a VM, but we had to reboot every 2 days. We migrated it on a real server, new installation, etc., but despite the fact that the server resources are really over-scaled (8GB ram, disk 15,000 rpm, etc.), we still have problems, slowness, stability, crashes, etc. The only positive is that we do not have to reboot every 2 days. It's sometimes 2 weeks before we have a problem.

I should admit that forums are very responsive, even if solutions are not always possible or if, like in the free world, some post/request remain abandoned sometimes for months.

I should admit that forums are very responsive, even if solutions are not always possible or if, like in the free world, some post/request remain abandoned sometimes for months.

I don't know the reason for change. We try now to convince our management to get a real pro product. Many arguments are available.

• Help desk/service desk (ticketing tool)
• Inventory
• Reports
• Analysis
• Dashboards
• Device/network overview

• The control over IT organisation, understanding of issues & problems
• Control over change
• Possibility to measure internal SLA's
• Possibility to protectively address issues, and get an understanding of reoccurring problems
• Measures the IT organization and business organization skills
• It's a good tool to build a good foundation for release management on
• It's a good tool to build a good foundation for service management on
• Alerts give us a direct overview of issues in our environment

The social and collaborative tools, such as integration to LYNC, Yammer, or equivalents.

I've been using it for two years, and the Spiceworks Network Monitor (7/10) for one year.

No issues encountered.

No issues encountered.

No issues encountered.

Over 10/10 as the user network is incredibly active.

I've never had to use it.

It costs nothing, but I see Spiceworks as a gateway tool. Learn the ropes of service & operation management in a free tool, then switch to a more advanced tool afterwards if necessary.

It's totally straightforward, and you can do it with your internal resources, without training or support.

It was all done in-house.

This is difficult too measure as it's a free tool.

It's free.

We also looked at ServiceNow.

Have a good understanding of what you need and for your IT strategy. Focus on service management, train in service management then implement this tool.