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Spiceworks Reviews

Vendor: Spiceworks
3.9 out of 5
1,588 followers
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What is Spiceworks?

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Spiceworks mindshare

Product category:
As of February 2025, the mindshare of Spiceworks in the IT Infrastructure Monitoring category stands at 0.5%, down from 0.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.
IT Infrastructure Monitoring

PeerAnalyst reports

TypeTitleDate
CategoryIT Infrastructure MonitoringFeb 22, 2025Download
ProductReviews, tips, and advice from real usersFeb 22, 2025Download
ComparisonSpiceworks vs ZabbixFeb 22, 2025Download
ComparisonSpiceworks vs DatadogFeb 22, 2025Download
ComparisonSpiceworks vs Auvik Network Management (ANM)Feb 22, 2025Download
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Key learnings from peers

Valuable Features

Room for Improvement

ROI

Pricing

Popular Use Cases

Service and Support

Deployment

Scalability

Stability

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
11%
University
10%
Real Estate/Law Firm
7%
Government
6%
Construction Company
6%
Manufacturing Company
5%
Media Company
5%
Retailer
4%
Insurance Company
4%
Energy/Utilities Company
3%
Healthcare Company
3%
Aerospace/Defense Firm
2%
Non Profit
2%
Performing Arts
2%
Transportation Company
2%
Educational Organization
2%
Logistics Company
2%
Comms Service Provider
1%
Outsourcing Company
1%
Wholesaler/Distributor
1%
Agriculture
1%
Recreational Facilities/Services Company
1%
Recruiting/Hr Firm
1%
Legal Firm
1%
Hospitality Company
1%
 

Spiceworks reviews

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Fernando Cezario - PeerSpot user
Level 2 Support at Tigs
Verified user of Spiceworks
Mar 1, 2024
Allows for separate accounts for different enterprises, enabling efficient management of computers across various sites and clients

Pros

"It was easy to integrate Spiceworks with our existing setup."

Cons

"With Spiceworks, like, when I open the websites, I have to Zoom in. I need to zoom in on those websites sometimes because it makes it horrible to use. "
Jeetendar Kumar - PeerSpot user
Information Technology Analyst at The Aga Khan University Hospital (Pakistan)
Verified user of Spiceworks
Feb 27, 2024
Customizable, easy to use, easy to manage, and provides multiple features

Pros

"The solution is easy to use and easy to manage."

Cons

"The GUI must be improved."
Find out what your peers are saying about Spiceworks. Updated January 2025
838,640 professionals have used our research since 2012.
Hassan Zia - PeerSpot user
IT Service Desk Manager (Global Delivery) at MLOGICA, INC.
Verified user of Spiceworks
Nov 20, 2022
Good low-cost service desk system, but lacks in automation workflows and categorization

Pros

"If you're in the market for a low-cost service desk system, Spiceworks is a good software solution to start out with, especially when it comes to startups and those organizations that don't currently have any existing service desk software in place."

Cons

"One of the biggest ways in which Spiceworks could improve is by developing better and more automated workflows. For example, in another solution called ServiceDesk by ManageEngine, you can have levels of approval in the event that there is a request for new software, or when someone requests a VPN or WiFi connection. This kind of multi-stage approval feature provided by ServiceDesk does not appear to exist in Spiceworks, and it is one of their main shortcomings for me."
Saifallah Chakroun - PeerSpot user
IT Manager at MTF Industriel
Verified user of Spiceworks
Sep 24, 2022
Reliable and simple to use but there is a bit of a learning curve

Pros

"It's easy to understand."

Cons

"Sometimes, it can be difficult to integrate what you need. "
JV
IT Director at Dondlinger Construction
Verified user of Spiceworks
Sep 26, 2021
Helpful for ticketing and visibility, but doesn't remove unused devices automatically

Pros

"It lets us know whether devices are getting out of date and tracked warranties. Spiceworks also gave me visibility in terms of what software was installed on each device and its status. "

Cons

"Once a device was recognized on the network, Spiceworks never got rid of it even after you took it off the network. You had to go in and manually remove it."
Rohit Samel - PeerSpot user
Account Manager Enterprise Sales at Navdeep Technologies Pvt.Ltd
Verified user of Spiceworks
Jan 28, 2025
Cloud storage with no hardware needed and great comprehensive reports

Pros

"The software is cloud-based, so I do not need to store any data locally. "

Cons

"I am unable to provide suggestions for improvement at this moment."
PeerSpot user
Interim Director of Information Technology at a government with 1,001-5,000 employees
Verified user of Spiceworks
Jun 30, 2020
Has good policy enforcement but the network mapping could be improved

Pros

"It shows the users that are currently logged in, which is not something that Active Directory by default will ever let you know up front."

Cons

"The network mapping could be improved. Putting together an actual bonafide network map would be really nice. "
PeerSpot user
Spiceworks Consultant at a tech services company with 501-1,000 employees
Verified user of Spiceworks
Aug 24, 2017
Product version discussed: 7.4.x
The stability of the program is remarkably good, but it gets bogged down in an enterprise environment with over 2000 endpoints.

Pros

"Helpdesk and inventory are both equally valuable, and they form the true core of the product."

Cons

"They've also tried to integrate it with social logins, like Twitter and LinkedIn, and that type of login authentication has no place in a corporate application. "