Spiceworks Reviews

The inventory management is very helpful and works quit well.

Spiceworks has allowed us to inventory our network and the community is great for trouble shooting issues.

I would love to see change control added to the product with automated approvals, and the hanging and slowness bugs fixed. Also a better search would be nice.

We have used Spiceworks for three and a half years at my current job, but have also used it in the past in a smaller company. It is great for a small IT shop of less than 5 people, but would recommend and more robust system for larger IT teams.

No issues encountered.

The stability is lacking. We have to restart the software about one two too times a week.

I would give the technical support 8/10 being that the software is free to use. And that they were never able to fix the stability issues.

We have move to “I support” for our help desk solution, mainly due to the lack of change control and automated approval’s.

The set-up is very straightforward and easy.

We implemented it in-house.

ROI is great as the software is free.

If you are planning on using Spiceworks as you core ticketing solution make sure it will scale to your business needs. I feel the product is good for inventory and simple help desk, I lacks in speed and in the fact that there is no Change Control peace of the ticketing system. On other thing is we have experienced issues with the software hanging up, we have try multiple things to stop this with no avail. It is missing some functionality that is needed in a Mid-size to large business.

SpiceWorks is an easy to install and maintain inventory and help desk system for SMBs and it's free! It provides a portal capability for users to submit tickets and FAQs. On the IT side, the ticketing system is simple to use and allows for basic time and cost tracking. The inventory system scans for hardware and software on the network and is helpful in tracking compliance and warranties. A flexible reporting system allows you to run reports on anything in the SpiceWorks database. It has remote monitors that allow you to inventory equipment in remote offices. The online SpiceWorks community is also fantastic for dealing with all sorts of IT issues.

The help desk ticketing system is functional but fairly basic. You can close tickets but there is no way to indicate whether the issue was actually resolve or not. The hardware and software inventory is decent and doesn't require an agent but it's easy to have some applications counted several times from an inventory perspective because of versions, service packs, and updates. I would like more control over linking updates and service packs back to their parent application.

When I moved from a large organization to a small SMB, I missed our tools that did IT inventory management and help desk ticketing. SpiceWorks has done an excellent job at filling that gap at a near zero cost. It's not perfect but it gives me great visibility into what's happening on the systems on my network and gives me the ability to track and report on IT-related issues. I'm very impressed with the product and highly recommend it to those that don't have a budget for IT inventory control and help desk software.

The inventory of hardware and software.

Also, the community, as there are lots of IT pros who are always ready to help.

During our IT audit, the auditor usually asks if we have logs, and unlike before, where we were a having a hard time digging up the log, Spiceworks has helped us a lot. It helps us to monitor our network activity real time, and it shows the actual map. Personally, I have met a lot of IT pros who I can ask for help and advice anytime.

The devices keep showing offline in the dashboard, but when we check it, it's already online. This is a problem they need to fix.

I started to use Spiceworks 2012 (v5.3) in my previous job. I also work as a freelancer IT Admin, and I installed the Spiceworks to my clients network.

When I first deployed the software, the issues I encountered during scans were that the offline network devices kept showing up even though I had already turned them on.

Since the software has its own community, the technical support is free. There are also lots of awesome Spiceheads who are always ready to help.

In my experience, the initial setup is complex, since I had never had any experience in working with any project. I was having a hard time in getting the information of devices on the network, but thanks to Spiceworks they have the knowledge base to follow on how to do it, as well as the very helpful Spiceheads.

I implemented it in-house.

It is free as far I know, both the application and technical support.

I had tried The Dude network monitor, but we choose this software because of the feature that is useful for our ISO IT audit.

1. Consider the needs of your organization - if you are looking for a product to implement in your company, you really need to consider if the product is what you really need, or if it is really satisfying your requirements
2. Consider the cost - it’s important to consider if how much you are willing to spend for the product
3. Consider the technical support – the best technical support is free and with experienced people, With this software, most of the users in the community are using it in their own organization.

Amongst its pretty extensive features the best for me have been the software/hardware management tools, windows critical updates monitoring, and the ease of setup and use: accounts & tickets creation, and consolidating.

Spiceworks has made it easy to manage PC health and efficiency, user requests, and license monitoring.

I think troubleshooting errors became the most frustrating part since it is free; you can’t complain. But luckily the Spiceworks Community is very helpful in diagnosing issues when bagging your head against the wall doesn't help.

We've used it for two years.

On the rare occasion I called tech support they were as helpful as they could be when your company doesn't have a support contract with them; never had a negative interactions with them.

The IT department I worked as part of, implemented the software on their own.

I wasn't part of the deployment process, but my predecessors told me it was surprisingly simple, but I was there for product upgrades and additions which were less friendly, but manageable-again-via the community pages.

It's free.

Its perfect for a start-up/small/medium company where you are trying to get the most out of a software package with as little cost as possible; and how can you go wrong with a free, stable and very useful software?

The most valuable features are the Spiceworks Helpd Desk feature and the Inventory monitoring features.

The most basic examples of how this product helped our organization is the implementation of the Help Desk feature from which we finally were able to improve our operational efficiency in meanings of providing more quality and responsiveness to our clients and also, measuring the efficiency of our employees. We also liked the monitoring and reporting of the IT Inventory feature from which we got real time event reporting.

For now this suits our needs, although a Linux version would also be a great improvement.

I've used it for about two years. At first I started testing it, but I got attached to it pretty fast and went to full implementation.

No, none whatsoever.

No, none whatsoever.

No, none whatsoever.

Customer Service:

I would rate the level of customer support as excellent. They are professionals in every possible way. As a matter of fact, I kind of feel about them as colleagues.

Technical Support:

used PRTG Network Monitor, and the reason I chose SpiceWorks was because of the simplicity, the budget that I had available which is zero.

I used PRTG Network Monitor, and the reason I chose Spiceworks was because of the simplicity, the budget that I had available which is zero.

The set up process was very simple. Pretty much next, next and next. You just provide the needed credentials from your network in order for Spiceworks to sort the things out for you.

The ROI is basically efficiency and improvement.

I tested both the Cloud version of Spiceworks Help Desk and the In-House version. I would say that the cloud version is pretty simple to run but I would recommended it for a small company with simple requests from clients. The In-House version offers more technical configurations, custom reporting etc. and is definitely a solution for a more robust environment.

Considering the fact that this is a free product, all you can get from this software is Improvement in the way you organization operates and how your clients perceive you. Try Spiceworks, you won’t regret it. It’s simple, it won’t give you headaches during configurations and you can even add your coffee machine in the inventory.

Network inventory

Spiceworks has allowed a free option of scanning our networks to provide an inventory. Though it’s not the absolute best product for this, for something that is free it produces pretty positive results.

It would be great to see them improve on the ticketing aspect. It still lacks some basic features that other systems have such as limiting the view of queues to certain techs. It could also use a better end-user interface.

We've used it for over six months.

No issues encountered.

No issues encountered.

No issues encountered.

Customer Service:

8/10

Technical Support:

8/10

Set-up was very easy to complete.

In-house implementation.

We currently use OTRS as well for ticketing though we are considering other options.

We currently use OTRS as well for ticketing though we are considering other options.

This product is definitely a great start for a ticketing system at an organization, particular for small to medium size teams. I would not consider Spiceworks as enterprise level yet though as a ticketing solution

• Change management
• Inventory

It's got great potential, but too many security and resource issues. It needs lower resource consumption at the workstation level, reduced network traffic, better device discovery and identification.

We've used it since 2009.

There were issues with the deployment.

There were issues with the stability.

There were issues with the scalability.

Customer Service:

Pretty good, but some issues were unresolvable.

Technical Support:

Pretty good, but some issues were unresolvable.

I didn't pick it, it was done by senior IT management.

It's fairly straightforward.

Perform a thorough test and mind your resource usage.