Spiceworks Reviews

Amongst its pretty extensive features the best for me have been the software/hardware management tools, windows critical updates monitoring, and the ease of setup and use: accounts & tickets creation, and consolidating.

Spiceworks has made it easy to manage PC health and efficiency, user requests, and license monitoring.

I think troubleshooting errors became the most frustrating part since it is free; you can’t complain. But luckily the Spiceworks Community is very helpful in diagnosing issues when bagging your head against the wall doesn't help.

We've used it for two years.

On the rare occasion I called tech support they were as helpful as they could be when your company doesn't have a support contract with them; never had a negative interactions with them.

The IT department I worked as part of, implemented the software on their own.

I wasn't part of the deployment process, but my predecessors told me it was surprisingly simple, but I was there for product upgrades and additions which were less friendly, but manageable-again-via the community pages.

It's free.

Its perfect for a start-up/small/medium company where you are trying to get the most out of a software package with as little cost as possible; and how can you go wrong with a free, stable and very useful software?

The most valuable features are the Spiceworks Helpd Desk feature and the Inventory monitoring features.

The most basic examples of how this product helped our organization is the implementation of the Help Desk feature from which we finally were able to improve our operational efficiency in meanings of providing more quality and responsiveness to our clients and also, measuring the efficiency of our employees. We also liked the monitoring and reporting of the IT Inventory feature from which we got real time event reporting.

For now this suits our needs, although a Linux version would also be a great improvement.

I've used it for about two years. At first I started testing it, but I got attached to it pretty fast and went to full implementation.

No, none whatsoever.

No, none whatsoever.

No, none whatsoever.

I would rate the level of customer support as excellent. They are professionals in every possible way. As a matter of fact, I kind of feel about them as colleagues.

used PRTG Network Monitor, and the reason I chose SpiceWorks was because of the simplicity, the budget that I had available which is zero.

I used PRTG Network Monitor, and the reason I chose Spiceworks was because of the simplicity, the budget that I had available which is zero.

The set up process was very simple. Pretty much next, next and next. You just provide the needed credentials from your network in order for Spiceworks to sort the things out for you.

The ROI is basically efficiency and improvement.

I tested both the Cloud version of Spiceworks Help Desk and the In-House version. I would say that the cloud version is pretty simple to run but I would recommended it for a small company with simple requests from clients. The In-House version offers more technical configurations, custom reporting etc. and is definitely a solution for a more robust environment.

Considering the fact that this is a free product, all you can get from this software is Improvement in the way you organization operates and how your clients perceive you. Try Spiceworks, you won’t regret it. It’s simple, it won’t give you headaches during configurations and you can even add your coffee machine in the inventory.

The inventory management is very helpful and works quit well.

Spiceworks has allowed us to inventory our network and the community is great for trouble shooting issues.

I would love to see change control added to the product with automated approvals, and the hanging and slowness bugs fixed. Also a better search would be nice.

We have used Spiceworks for three and a half years at my current job, but have also used it in the past in a smaller company. It is great for a small IT shop of less than 5 people, but would recommend and more robust system for larger IT teams.

No issues encountered.

The stability is lacking. We have to restart the software about one two too times a week.

I would give the technical support 8/10 being that the software is free to use. And that they were never able to fix the stability issues.

We have move to “I support” for our help desk solution, mainly due to the lack of change control and automated approval’s.

The set-up is very straightforward and easy.

We implemented it in-house.

ROI is great as the software is free.

If you are planning on using Spiceworks as you core ticketing solution make sure it will scale to your business needs. I feel the product is good for inventory and simple help desk, I lacks in speed and in the fact that there is no Change Control peace of the ticketing system. On other thing is we have experienced issues with the software hanging up, we have try multiple things to stop this with no avail. It is missing some functionality that is needed in a Mid-size to large business.

The price, as it's free.

To be honest, it is better than nothing, but my experience gives me bad feedback for this product.

In our environment, no real improvement. This product is probably very good for a small structure.

Personally more than one year, but my company has used it for three years.

No deployment is needed. Installation when you don’t have a problem is really easy.

Yes, too many. We tried it on a VM, but we had to reboot every 2 days. We migrated it on a real server, new installation, etc., but despite the fact that the server resources are really over-scaled (8GB ram, disk 15,000 rpm, etc.), we still have problems, slowness, stability, crashes, etc. The only positive is that we do not have to reboot every 2 days. It's sometimes 2 weeks before we have a problem.

I should admit that forums are very responsive, even if solutions are not always possible or if, like in the free world, some post/request remain abandoned sometimes for months.

I should admit that forums are very responsive, even if solutions are not always possible or if, like in the free world, some post/request remain abandoned sometimes for months.

I don't know the reason for change. We try now to convince our management to get a real pro product. Many arguments are available.

We're using Spiceworks mainly for infrastructure monitoring.

Spiceworks is generic and free.

Since Spiceworks is a free tool, it's not very scriptable or customizable. 

I've used Spiceworks for two years.

Spiceworks is stable for our purposes.

Spiceworks' scalability is fine. Our usage has been moderate and we have five admins managing the solution.

I haven't contacted Spiceworks tech support. But support isn't readily available. They probably send you to a third party, so we really haven't pursued support for it. Spiceworks could add paid support as a service.

I would rate Spiceworks four out of 10. Just because it's free and out of the box, and you get what you pay for, and you didn't pay for it. So, not getting much. All right. Know what you're getting because it's free.

• Change management
• Inventory

It's got great potential, but too many security and resource issues. It needs lower resource consumption at the workstation level, reduced network traffic, better device discovery and identification.

We've used it since 2009.

There were issues with the deployment.

There were issues with the stability.

There were issues with the scalability.

Pretty good, but some issues were unresolvable.

Pretty good, but some issues were unresolvable.

I didn't pick it, it was done by senior IT management.

It's fairly straightforward.

Perform a thorough test and mind your resource usage.

• Network
• Helpdesk

Tracking common issues has been improved.

I don't really use anything besides the free stuff so I can't say. It does, however, require help-desk and minor server/firewall config XP experience to set up.

I've used it for two years.

There have been no issues with the deployment.

There have been no issues with its stability.

There have been no issues scaling it.

I've never had to contact them.

I've never had to contact them.

It's straightforward, anybody with help-desk and minor server/firewall config XP could set this up.

I did it myself after reading the FAQs on their website.

We use the free version.

Start with the free version for at least a month before deciding to buy add-ons.