Unitrends Reviews

• Easily mastered interface and application for backup/recovery.
• Versatile, works well in VM and physical environments.
• Nice VM or file-level recovery, without spinning anything up to accommodate.

Fast and reliable. Able to integrate two sites and backup environments over an extended campus WAN.

Implement the changes that are being requested through the GUI.

Seven years.

Mostly networking, not the appliance or implementation specialists fault.

Having issues backing up systems with tons of small files.

Yes, expansion is only possible by buying a new appliance.

Good.

Very good technical support.

Yes, switched companies and the requirements changed drastically.

Very straightforward.

Mostly in-house with some vendor assistance.

Good.

No advice. The pricing is fairly competitive.

Yes, Veeam and others.

No, we are happy with second gen of the appliance that we have purchased.

This is my primary backup and archive service.

It is an easy system to use. The support, if needed, is always willing to help.

It is a quick and easy way to organize my backups and to keep track of them.

So far, I have not had any issues and support has always been helpful.

The ability to diversify jobs within the same server helps break down a large chunk of data into more manageable and concentrated chunks.

The next release should bring back the ease of some search issues from the legacy program.  

The ability to run just differentials without pulling the full on your archive.

No issues.

No issues.

This is our second system with Unitrends.

Talk with the sales guys. They can work with you on the best package.

Not this time around.

We use it to back up files and virtual machine (VM) instances.

It works as expected the vast majority of the time. This is an improvement over other products that seem to break with the slightest change in the environment.

The simple and fast restore routine.

There are a few quirks where the GUI, agent, and back-end are not precisely meshed. The new OS may have fixed those issues, however.

No issues.

No issues.

Excellent.

We used software-only products. There were a number of incidents where the compatibility with the hardware was not a 100 percent. 

This solution alleviates the compatibility issue.

It was probably as simple as could be considering that every environment will need some amount of tweaking.

It was implemented in-house.

Not calculated. Estimated at about one year.

Initial pricing is competitive. Renewal pricing is steep, so make sure to project costs for the lifetime of the appliance(s). 

None worth mentioning here.

It has removed the need to have a copy for backup replication purposes, as we replicate our backups to the cloud.

The ability to backup both physical and virtual machines, along with having an appliance store the backups locally instead of on a file server, NAS, or SAN.

Technical support is quite inadequate. Techs don't see to be well-versed in troubleshooting issues that arise and tickets stay opened for weeks for resolution.

Restoration has been unstable when needed. Some backups don't restore properly or take an excessive amount of time to complete.

We have not needed to scale, so this is not applicable.

I give them a one out of 10.

It was supposed to straightforward, but ended up being complex due to unforeseen issues by Unitrends support.

Carefully observe reviews on this solution by actual end users before considering this as a backup strategy.

It's a good solution. When we talk about a backup point of view, from a backup perspective, it's a good one. 

One good thing with them is the pricing. 

They are trying to follow Quorum for instant recovery and all those things, however, they have that feature only for Windows environments and not for Linux. The console is pretty complex.

Comparing the features and the working pattern, definitely they have to come down on pricing if they want to compete in the market.

It's complex. It's not so easy to use. It's not an easy configuration or a single pane configuration. There are a lot of steps involved to configure something.

They need instant recovery.

I've been using the solution for two years. 

We've never had any tests in a production scenario when it comes to stability. I can't speak to if it is stable or not. 

The initial setup is complex and the configuration process is not easy. 

Their pricing is okay, however, they need to bring it down a bit to be more competitive. 

We have not seen much acceptance, especially in this region for Unitrends, however, still, we are trying to do it.

I'd rate this solution four out of ten.

Our primary use case for Unitrends is backup. 

Probably the biggest issue I've had is actually paying for the unit and part of that problem is that they use a third party for the billing. When my sort needs to be renewed, I'm never notified. So, six months later, I will have an issue and try to get support for it, and then it will be a big hassle because I was never built for the support to begin with and then they wouldn't give me the support.

I have been using Unitrends for five years.

Recently, we've been having some issues that I haven't reported yet. They're related to backups being skipped because some of our servers need an update. I'm not sure why it's happening. It doesn't happen to every server; it's just one server occasionally. And as soon as I do the update, then it's fine. 

Scalability is where I'm running into more of an issue right now. To upgrade is pretty expensive. It's not like you can just buy a smaller appliance and put it with the one you already have. You need buy a larger appliance and that can get fairly pricey.

When I have had to use tech support, they've been very good. I've had a couple instances where something wasn't happening correctly and I called them and got a call back within the hour and we were able to get through it. I've been very happy with the couple times that I needed them.

We were using Backup Exec before that, but they had made updates to their software which I just didn't like at all. It also did not give me the ability to do a bare metal restore if I needed to; that's why I went with the Unitrends.

It was pretty straight forward in setting up at the beginning. The original software was probably a little easier to use than their current software.

I think it's a decent platform to go with; I don't have any issues with it. I guess the one thing that I would say is get a bigger unit than what they recommend because if I had done that, I wouldn't need to be upgrading now; I could have stayed with the same size.

We use it to back up our VMware environments. We do daily backups of virtual servers and databases.

It has reduced recovery time. From recovering VMs to just simple file-level recovery. It's all fast and easy.

The daily backup report is one of the most valuable features. There is a clear report sent and emailed to me every morning that shows if all backups were successful.

The only area that I would say needs some improvements is the initial setup. A little more assistance and help during implementation would be great.