Unitrends Reviews

• Backup to disk
• Ability to restore to virtual machines.

It cuts down on the amount of time spent verifying backups.

Renewal issues: It should have the ability to do year-by-year for multiple years.

Three years.

Any issues that come up are handled by tech support and our onboarder.

The stability is rock solid.

Awesome support.

Awesome support.

Arcserve. We switched to a new solution due to usability.

The initial setup is straightforward.

In-house.

Two years.

Not applicable.

No.

It is a great system.

Less headaches to worry about backups. 99% of the time, I don't have to touch it. Set up the jobs and let it go. 1% is the setup of new backups and verification the new backups work.

• Backup and restore
• Replication to Forever Cloud
• Tech support

Follow up for the DRaaS service setup. I'm still waiting to schedule a DRaaS test after upgrading several months ago.

Yes. I was backing up too much information. Changed from doing two physical appliances, one local, and one remote to two local and a Forever Cloud for remote. This doubled our storage space for backups and solved the problem.

No.

Customer Service:

Good customer service. No problems with my sales rep.

Technical Support:

High level of tech support. The best part of their service. They keep following up until they know everything is right.

I've used physical tape, NetBackup, Arcserve IT, Backup Exec, and high-speed tape caching. It's great going right to disk.

I didn't do the initial setup. However, when we converted the second remote to a local support, they guided me through the entire process.

We implemented straight through Unitrends Support

More sleep!

When you purchase initially, get into the program which gives replacement hardware for free when you renew your support agreement. It makes the renewal down the road so much easier to cost justify.

Datto.

We have been able to move completely away from using tape and robocopy for backup efforts.

• Reliable DR
• Backup/archive to multiple locations
• Excellent support

Making the seeding process more accessible and easier to understand. Also, make more of the undocumented best practices easier to find

When we first moved to v10, we did have issues with restores. Support jumped right in and found the issue, and published a bug fix, this took care of the issue.

None.

Customer Service:

Excellent. I like that I can chat directly with them for simple issues, and can also reach out to higher level engineers for the more difficult issues.

Technical Support:

Excellent, see previous answer.

We used Zerto, which was not able to do file-level restores for any volume larger than 2TB.

It was straightforward in the initial setup, but a bit more complex in the tuning and tweaking.

I actually implemented most of it by myself.

Make sure you do the homework to size the solution properly. Buy the Enterprise Plus licensing if you can afford it.

Loving the new SLA Policy feature. Recovery is very quick.

We went from tape backups to hard disk backups using Unitrends. The restores have been a lot quicker.

Stabilizing SQL database backups: They are way too sensitive and I am having to constantly fix SQL level backups.

Three years.

None. Easy deployment.

No.

No.

Excellent.

Excellent.

Symantec NetBackup.

It was actually very straightfoward

It was in-house with the assistance of Unitrends tech support.

I've already received my ROI through many man hours being saved going from tape to hard disk.

Consider the Enterprise Plus license, it adds a few extra analytics and reporting that will provide you with a little more insight into your RPO and RTOs.

Dell solution, ExaGrid, and a little bit of Veeam.

We had a pretty solid backup platform before. I wouldn't say Unitrends made anything better, besides ditching Symantec's per TB licensing model and saving us a lot of money.

Being an appliance-based solution, we were able to migrate backup solutions without having to purchase a lot of hardware separately.

Support is great for small simple issues, but anything more difficult, it is hard to get good resolutions without having to badger them and their management. I think maybe Unitrends' support teams are too small for the size of their customer base and numbers of incidents.

Issues with one appliance having disk-related issues happens often. There were many issues with this one appliance (with different causes). Another appliance is habitually having issues with archive times to Unitrends Archive device.

I would like one management console for a whole environment that works quickly. It can be done, however anything you look up slows queries down because you might be searching multiple backup appliances at once.

Customer Service:

Like any other company, sales will tell you almost anything, but the real proof is when you get it in your environment for a test drive.

Technical Support:

Technical support has not been very helpful when there are complex issues. It is sometimes difficult to find someone who can answer questions the right way. I have had tickets that have changed hands, and each person claims to have fixed the issue while there are multiple reasons given for the problem.

Symantec Net Backup: It was too costly.

Initial setup was not difficult, but did require planning.

We implemented through a partner, but much of the work was done by my own team.

Bacula, Rubrik (I think it was too new at that point), and Dell.

It has removed the need to have a copy for backup replication purposes, as we replicate our backups to the cloud.

The ability to backup both physical and virtual machines, along with having an appliance store the backups locally instead of on a file server, NAS, or SAN.

Technical support is quite inadequate. Techs don't see to be well-versed in troubleshooting issues that arise and tickets stay opened for weeks for resolution.

Restoration has been unstable when needed. Some backups don't restore properly or take an excessive amount of time to complete.

We have not needed to scale, so this is not applicable.

I give them a one out of 10.

It was supposed to straightforward, but ended up being complex due to unforeseen issues by Unitrends support.

Carefully observe reviews on this solution by actual end users before considering this as a backup strategy.

It's an all-inclusive backup appliance that is separate from other storage needed to backup. It is also valuable because it has the ability to backup both virtual and physical nodes.

It has made our business continuity process more efficient with less administrative overhead needs for managing two backup solutions for both physical and virtual needs.

It needs both a better interface and a more solid support structure for when issues arise.

I've been using it for almost a year now. We transitioned from Veeam Backup.

The transition was challenging due to bugs and misconfiguration but we worked through it.

There have been no performance issues.

It's been able to scale for our needs.

It's average.

We used to use two products - Veeam and ArcServ. We chose Unitrends because it is all-inclusive and meets both virtual and physical backup needs.

We implemented it ourselves with guidance from the vendor.

It has solid qualities such as being all-inclusive disk backup appliance with replication capabilities off site. Make sure you understand the pros and cons of the solution compared to what your currently are using.