It's an all-inclusive backup appliance that is separate from other storage needed to backup. It is also valuable because it has the ability to backup both virtual and physical nodes.
Network Engineer at a wellness & fitness company with 501-1,000 employees
In the past we used two separate products for backing up virtual and physical nodes. We switched because this solution supports both.
What is most valuable?
How has it helped my organization?
It has made our business continuity process more efficient with less administrative overhead needs for managing two backup solutions for both physical and virtual needs.
What needs improvement?
It needs both a better interface and a more solid support structure for when issues arise.
For how long have I used the solution?
I've been using it for almost a year now. We transitioned from Veeam Backup.
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What was my experience with deployment of the solution?
The transition was challenging due to bugs and misconfiguration but we worked through it.
What do I think about the stability of the solution?
There have been no performance issues.
What do I think about the scalability of the solution?
It's been able to scale for our needs.
How are customer service and support?
It's average.
Which solution did I use previously and why did I switch?
We used to use two products - Veeam and ArcServ. We chose Unitrends because it is all-inclusive and meets both virtual and physical backup needs.
What about the implementation team?
We implemented it ourselves with guidance from the vendor.
What other advice do I have?
It has solid qualities such as being all-inclusive disk backup appliance with replication capabilities off site. Make sure you understand the pros and cons of the solution compared to what your currently are using.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network Administrator at a transportation company with 11-50 employees
It makes it easier to track and set up new backups due to its coverage of both physical and virtual environments
Pros and Cons
- "The ability to back up both physical and virtual appliances under one roof."
- "Network-based storage stability could be improved."
What is our primary use case?
We use this solution to back up both physical and virtual environments in and out of the office.
How has it helped my organization?
Easier to track and set up new backups due to its coverage of both physical and virtual environments (or we would have needed two separate solutions).
What is most valuable?
- The ability to back up both physical and virtual appliances under one roof.
- Its cloud backup capability.
What needs improvement?
Network-based storage stability could be improved.
What do I think about the stability of the solution?
I had some issues early on with network-based storage dropping connections, therefore corrupting the backups.
What do I think about the scalability of the solution?
No issues.
How are customer service and technical support?
A 10 out 10. Whenever I have had issues, the customer service staff has been more than helpful in resolve them.
Which solution did I use previously and why did I switch?
Veeam. Cost of licensing was getting expensive due to our other site expanding.
How was the initial setup?
Fairly easy, once I got my head around the way they set retention policies.
What about the implementation team?
In-house.
What's my experience with pricing, setup cost, and licensing?
Several options are available. Speak to their sales staff to ensure you have the right solution for your needs.
Which other solutions did I evaluate?
No.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: October 2024
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Good, accurate review.