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it_user248922 - PeerSpot reviewer
Systems Administrator at a government with 501-1,000 employees
Vendor
It's easy and very straightforward to configure.

What is most valuable?

I use the backup, replication, and the backup copy features. The most useful one is the backup feature.

How has it helped my organization?

I have a backup of my infrastructure every night, and have improved the speed of performing restores.

What needs improvement?

I think it is a good product but all products could be better.

For how long have I used the solution?

I've used it for two years.

Buyer's Guide
Veeam Data Platform
March 2025
Learn what your peers think about Veeam Data Platform. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,767 professionals have used our research since 2012.

What was my experience with deployment of the solution?

No issues with deployment, nothing went wrong.

What do I think about the stability of the solution?

This product has saved a lot of my time, as it’s very stable.

How are customer service and support?

Customer Service:

I have only needed to open two tickets in two years.

Technical Support:

I have only needed to open two tickets in two years.

Which solution did I use previously and why did I switch?

Yes, I previously used Microsoft System Center but Veeam is better, faster and easy to use and configure.

How was the initial setup?

It's easy and very straightforward to configure.

What about the implementation team?

It was implemented in-house.

What other advice do I have?

I would recommend you buy this product because it is simple to use and works fine.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

PeerSpot user
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    it_user165984 - PeerSpot reviewer
    Senior System Integrator at a tech services company with 51-200 employees
    Consultant
    We previously used Backup exec, and evaluated Acronis before we chose this solution. Our ROI is one year.

    I have been using this solution since 2008 and find the fast recover and deduplication of this product valuable. An example of how this product has improved the way our organization functions is that it recover Citrix farm in 15 minutes. The exchange and Sharepoint have room for improvement. We encounter no issues with deployment, stability or scalability. We implemented through a vendor team; their level of expertise was high. Initial setup was straightforward.

    I would rate the level of customer service a 10 and the level of technical support a 9, so both were really excellent. We previously used Backup exec, and evaluated Acronis before we chose this solution. Our ROI on this product is one year. Costs for day-to-day and setup are 1 day cost to deploy, day-to-day depends.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.

    PeerSpot user
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      Buyer's Guide
      Veeam Data Platform
      March 2025
      Learn what your peers think about Veeam Data Platform. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
      842,767 professionals have used our research since 2012.
      Solution Architect at LODES Consultores
      Real User
      Easy to use, simple installation, and good support
      Pros and Cons
      • "I have found the most valuable feature to be the configuration and ease of use."
      • "Veeam ONE could improve by having capacity planning, intelligent automatization, and ransomware."

      What is our primary use case?

      Veeam ONE is used to backup environments, virtual environments, monitoring backups, infrastructure, and virtual and physical infrastructure.

      What is most valuable?

      I have found the most valuable feature to be the configuration and ease of use.

      What needs improvement?

      Veeam ONE could improve by having capacity planning, intelligent automatization, and ransomware.

      For how long have I used the solution?

      I have been using Veeam ONE for approximately six years.

      What do I think about the scalability of the solution?

      We have approximately 20 customers using this solution.

      We have three people in my company that uses this solution.

      How are customer service and support?

      The support of Veeam ONE is good.

      How was the initial setup?

      The initial installation was simple, and it took us approximately 30 minutes to do.

      What about the implementation team?

      We had some consultants help us with the implementation.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.

      PeerSpot user
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        PeerSpot user
        Pre Sales Manager at a tech services company with 51-200 employees
        Consultant
        Instant Recovery reduces the recovery time and enhances the business continuity results

        What is most valuable?

        Instant Recovery is an amazing feature which reduces the recovery time from hours or sometimes from days to minutes. It enhances the business continuity results.

        With the Instant Recovery, you can run the virtual machine from the backup repository at any disaster time. The users can access data and applications within a maximum of two minutes.

        For how long have I used the solution?

        I have used this solution for three years.

        What do I think about the stability of the solution?

        There were no stability issues.

        What do I think about the scalability of the solution?

        There were no scalability issues.

        How are customer service and technical support?

        I would rate the technical support a a seven out of 10.

        Which solution did I use previously and why did I switch?

        We still use other solutions to back up the physical environment, since Veeam only supports virtual machines.

        How was the initial setup?

        The setup was very easy and straightforward, i.e., without any problems.

        What other advice do I have?

        I always recommend using all the Veeam features, not only to just create backup jobs.

        Veeam is not only a backup software, it helps your organization for business continuity and disaster recovery as well.

        Disclosure: My company has a business relationship with this vendor other than being a customer: We (PRO TECHnology) have been Veeam resellers since 2014 and we are now the only Gold Partners for Veeam in our country.

        PeerSpot user
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          senioric542778 - PeerSpot reviewer
          HBT ICT & Cybersecurity Operations | ICT Infrastructure & Remote Operations Manager at a tech vendor with 10,001+ employees
          Real User
          Provides live monitoring and reporting on the health and performance of the virtual environment.

          What is most valuable?

          • Live monitoring and reporting on the health and performance of the virtual environment.

          How has it helped my organization?

          Identifies issues in real time, does capacity planning, and performs environmental monitoring that allows us to justify the need for additional resources in real time.

          What needs improvement?

          I would like to see improvements in the GUI and in navigation.

          For how long have I used the solution?

          I have used this solution for four years.

          What do I think about the stability of the solution?

          I didn’t encounter any issues with stability.

          What do I think about the scalability of the solution?

          I didn’t encounter any issues with scalability.

          How is customer service and technical support?

          Technical support is excellent.

          How was the initial setup?

          The installation was straightforward.

          What's my experience with pricing, setup cost, and licensing?

          We bundle it with Veeam Backup & Replication and Veeam Availability Suite under the cloud license model. It is very affordable.

          What other advice do I have?

          I don’t have any negative feedback. It provides a real-time, holistic view of the performance of our environment. It has allowed us to capture resource utilization issues for virtual machines. It allows us to capture information about snapshots, configuration, and performance issues in real-time. It has excellent reporting for capacity planning and management or reporting for customers.

          Disclosure: My company has a business relationship with this vendor other than being a customer: We are a cloud partner.

          PeerSpot user
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            PeerSpot user
            Infrastructure Senior Specialist at a financial services firm with 51-200 employees
            Real User
            BitLooker makes you exclude deleted file blocks, swap and hibernation files, and user files or folders.

            What is most valuable?

            BitLooker: It is an advanced technology designed to reduce backup size. It makes you exclude deleted file blocks, swap and hibernation files, and user files or folders.

            How has it helped my organization?

            Based on my previous experience with different backup products, Veeam is the best one that understands and integrates easily with virtual infrastructure.

            What needs improvement?

            Add new features on application backup and recovery. And expand the range of applications supported.

            For how long have I used the solution?

            I have used it for about two years.

            What was my experience with deployment of the solution?

            There was some incompatibility with Windows drivers, but it was fixed by the support team.

            How are customer service and technical support?

            Technical support is excellent. I had three cases and they all were solved perfectly. The support team is highly qualified.

            Which solution did I use previously and why did I switch?

            I worked with Symantec NetBackup/Commvault and EMC NetWorker. Veeam is the best for virtualization backup.

            How was the initial setup?

            Initial setup was straightforward and the steps were so simple.

            What was our ROI?

            My ROI is 50%.

            What's my experience with pricing, setup cost, and licensing?

            Pricing/licensing is fair enough. Licensing for this software is per CPU socket.

            What other advice do I have?

            Consider it if you are running a totally virtualized infrastructure. And try to focus on Veeam as the single reporting tool. It is just very useful and easy.

            Disclosure: I am a real user, and this review is based on my own experience and opinions.

            PeerSpot user
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              PeerSpot user
              Head of Infrastructure Division at a tech services company with 501-1,000 employees
              Consultant
              Provides the ability to test the backups and replicas of backups in our backup site.

              What is most valuable?

              Integration with VMware is essential, in addition to the functionality of Instant Recovery, WAN Acceleration, SureBackup, SureReplica and for the most part, it is not necessary to install agents for granular backups and restores. The adoption of compression and deduplication features are extremely important, and of course the cost benefit, because the licensing costs are not calculated according to backup volume.

              How has it helped my organization?

              We reduced licensing costs for our backup, as the trend of the backup is always increasing. The tool also provides significantly simpler management and easier backup and restore operations, among other factors such as the ability to test the backups and replicas of backups in our backup site.

              What needs improvement?

              I would like to see agents for backup of physical servers, as only agents for Windows servers have this tool. Storage backup for Linux servers is not yet possible.

              For how long have I used the solution?

              I have used this solution for three months.

              What was my experience with deployment of the solution?

              For our environment in particular, we have not found any difficulty or deployment issue.

              How are customer service and technical support?

              Technical support is excellent.

              Which solution did I use previously and why did I switch?

              Before Veeam, we used the IBM solution (TSM) and evaluated NetBackup from Symantec/Veritas. We chose Veeam because of its features, lower investment cost and ease of management.

              How was the initial setup?

              Deployment and configuration of Veeam to our environment was incredibly simple. We did not have great difficulties.

              What was our ROI?

              We are a company that provides hosting services and IT services to the government of Amazonas. With the implementation of Veeam, our ROI increased from 30% (TSM) to 70% (Veeam), over the first three years.

              What's my experience with pricing, setup cost, and licensing?

              Veeam’s licensing provided savings of almost 55% in the first three years. After this period, the savings will be even greater, because the license cost is not calculated by backup volume.

              What other advice do I have?

              Evaluate the Veeam product before manking any decisions. In my view, Veeam sells itself, and a team of sales and marketing is not necessary. Let your technical team evaluate and issue its opinion.

              Disclosure: I am a real user, and this review is based on my own experience and opinions.

              PeerSpot user
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                it_user12039 - PeerSpot reviewer
                IT Project Manager at a tech services company with 501-1,000 employees
                Consultant
                Patch release and support are efficient and it doesn't take ages for most issues to be resolved.

                Valuable Features

                It's very simple to implement and very fast to learn. One backup can be done and many restorations are possible from that backup. It's mature integrity within a virtualized environment has always been important.

                Improvements to My Organization

                Veeam B&R saved our many files that accidentally had been deleted. By using File Level Recovery, all of them got restored easily and in a time manner.

                Room for Improvement

                Not covering the physical environment is both a pro and con of the product. Many organizations still have to consider other enterprise class solutions because of their physical servers. The other thing that they need to consider is the integration between Veeam and other storage vendors to use all the array level features to make backups even faster and more efficient. I guess Veeam needs to have a look at the enterprise market and not get stuck with small or mid-range forever.

                Use of Solution

                I've been using and proposing this product to many customers for more than five years.

                Deployment Issues

                Patch release and support are both very efficient and it doesn't take ages for most issues to be resolved.

                Stability Issues

                There have been no performance issues.

                Scalability Issues

                It's been able to scale for our needs.

                Customer Service and Technical Support

                I would rate it very highly.

                Initial Setup

                It's been easy to deploy, and I've never had any complaints from a customer.

                Implementation Team

                I did it myself and used my team in projects. I found the SureBackup implementation quite tricky, especially the health check mechanism which can be a bit confusing.

                Pricing, Setup Cost and Licensing

                It's not cheap for sure but in comparison with rivals it's not very pricey as well. Disaster recovery and backup solutions are not cheap and investing in them is worth much as it helps you to protect valuable data.

                Other Solutions Considered

                Veeam clearly stands in the middle, somewhere between simplicity and richness. I have proposed and designed backup solution based on many other products such as EMC Networker or Netbackup, but Veeam suits many customers' needs.

                Other Advice

                The best approach would be to implement a trial in a test environment to test it and run all the features to help you decide which edition and features you need and understand the architecture needed to run it.

                Disclosure: I am a real user, and this review is based on my own experience and opinions.

                PeerSpot user
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                  Chris Childerhose - PeerSpot reviewer
                  Chris ChilderhoseEnterprise Architect at ThinkON
                  ExpertTop 5Real User

                  Veeam has improved much since your review with storage integration, Veeam Agent for physical backups, etc. Great product as we use the Nimble Integration and the Agents for our Exchange environment.

                  Buyer's Guide
                  Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.
                  Updated: March 2025
                  Buyer's Guide
                  Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.
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