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it_user165984 - PeerSpot reviewer
Senior System Integrator at a tech services company with 51-200 employees
Consultant
We previously used Backup exec, and evaluated Acronis before we chose this solution. Our ROI is one year.

I have been using this solution since 2008 and find the fast recover and deduplication of this product valuable. An example of how this product has improved the way our organization functions is that it recover Citrix farm in 15 minutes. The exchange and Sharepoint have room for improvement. We encounter no issues with deployment, stability or scalability. We implemented through a vendor team; their level of expertise was high. Initial setup was straightforward.

I would rate the level of customer service a 10 and the level of technical support a 9, so both were really excellent. We previously used Backup exec, and evaluated Acronis before we chose this solution. Our ROI on this product is one year. Costs for day-to-day and setup are 1 day cost to deploy, day-to-day depends.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user163353 - PeerSpot reviewer
Senior Systems Engineer at a healthcare company with 501-1,000 employees
Vendor
It needs to be able to backup physical servers, but we are able to drastically reduce our backup and restore times.

What is most valuable?

The file level restore and the instant restore of a whole VM from a snapshot.

How has it helped my organization?

With this product we are able to drastically reduce our backup and restore times. We are able to have a true DR site with Veeams replication jobs.

What needs improvement?

It needs to be able to backup physical servers.

For how long have I used the solution?

I have used this solution for 3 years.

What was my experience with deployment of the solution?

No deployment issues.

What do I think about the stability of the solution?

No stability issues.

What do I think about the scalability of the solution?

No issues with scalability, it is very easy to deploy an additional proxy server.

How are customer service and technical support?

Customer Service:

5/5.

Technical Support:

5/5.

Which solution did I use previously and why did I switch?

We previously used Backup exec and when we implemented virtualization, Veeam had a good price point and seemed logical.

How was the initial setup?

The initial setup was pretty straightforward.

What about the implementation team?

We implemented in-house.

What was our ROI?

We have saved a lot on not having to buy additional licenses.

What's my experience with pricing, setup cost, and licensing?

I believe we initially spent 10k on implementation.

What other advice do I have?

Veeam is definitely a must for virtualized environments.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Veeam Data Platform
November 2024
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it_user159399 - PeerSpot reviewer
Account Manager at a tech services company with 501-1,000 employees
Consultant
If they have any doubts, first try a POC...Will help them decide.

What is most valuable?

2-in-1: backup and replication

Sandbox and Open FIles

Instant VM Recovery

What needs improvement?

I believe none.

For how long have I used the solution?

For almost 3 Years.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

Good.

Technical Support:

Good.

Which solution did I use previously and why did I switch?

Was using Symantec.

How was the initial setup?

No, very user friendly.

What about the implementation team?

In-house.

What was our ROI?

we implemented as demo lab for ours partners to test.

What's my experience with pricing, setup cost, and licensing?

Was an NFR.

Which other solutions did I evaluate?

No.

What other advice do I have?

If they have any doubts, first try a POC... Will help to decide.

Disclosure: My company has a business relationship with this vendor other than being a customer: vendor partner
PeerSpot user
Anteneh Asnake - PeerSpot reviewer
Modern Data Center and Cloud Engineer II at IE Network Solutions PLC
MSP
Great Sandbox feature; stable and readily scalable
Pros and Cons
  • "Sandbox feature is like a power tool for troubleshooting."
  • "This is an expensive solution."

What is our primary use case?

We currently use Veeam Backup & Replication in our own environment. Veeam is very useful  with the share analysis and with what I get from Reporter. It's very smooth to use. Even the restoration is amazing. The replication feature capabilities are very good. It's useful for Windows products; Exchange, Express, and the like. I'm not sure how they could compete with another product, but it's better. Currently, we are just using this solution on our own site, but not yet integrating for customers. We are integrators of Veeam. 

What is most valuable?

I really like the Sandbox feature, it's like a power tool for troubleshooting.

What needs improvement?

I'd like to see the pricing improved, it's currently an expensive solution. 

What do I think about the stability of the solution?

Veeam is very stable.

What do I think about the scalability of the solution?

This is a very scalable solution. 

How are customer service and technical support?

Technical support is very effective. They respond quickly, faster than Dell. 

How was the initial setup?

The initial setup is very easy, it took us around 30 minutes and required one person for deployment.

What's my experience with pricing, setup cost, and licensing?

The licensing of this product is expensive.

What other advice do I have?

I would definitely recommend this product.

I rate this solution a nine out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
reviewer1340229 - PeerSpot reviewer
Customer IT Services implementation at a tech services company with 1-10 employees
Real User
A reliable backup, disaster recovery, and intelligent data management solution
Pros and Cons
  • "Its backup capabilities in general are great."
  • "I prefer a software backup solution that allows me to easily define my origin data, including data files, folders, and virtual machines."

What is our primary use case?

We use this solution to backup our files and virtual machines. 

We use this solution to backup information for our customers. We back up our customers' servers and store the information on local networks. This way, if something goes wrong, we can easily recover the information from our backups.

We have 40 machines that we backup with this solution.

What is most valuable?

Its backup capabilities in general are great.

What needs improvement?

My problem with backup software is the following: The main advantage that all of this software strives for is the ability to store data on a proprietary file system. When you look at the backup files stored in Veeam and other solutions, you cannot directly see the real files. Instead, you see a file structure where the backups are stored inside. This means if you lose the configuration of your backup machine, you only have files stored in a kind of file system that you just cannot get data from. I prefer backup solutions that allow me to regularly look at my backup files — to see the actual files.

I prefer a software backup solution that allows me to easily define my origin data, including data files, folders, and virtual machines. On the targets, they are stored exactly how they are. If it's a virtual machine file, I can find the virtual machine file stored somewhere. I cannot find my folders in a file structure that I don't understand what's in it. I understand why many backup solutions have this kind of file structure; however, this means I also have to have a full backup of the recovery system of my definition configurations.

I don't really like the proprietary file system or file structure, I always prefer the most simple functionalities where I can define this server, this file, these folders, backing up for this target, etc. I am not a fan of cloud storage for backups. Otherwise, I have to have another backup solution or my SAS backup cloud. In short, I am making backups of backups of backups. For me, that's a nightmare.

For how long have I used the solution?

I have been using Veeam Backup & Replication for roughly two years.

What do I think about the scalability of the solution?

Both the scalability and the stability of Veeam Backup & Replication are good.

How are customer service and technical support?

Normally, I never need to contact technical support. I guess I would need to if I were using Azure cloud storage, but I don't use Azure for storing backups. As I said, I don't trust the cloud for backups.

Which solution did I use previously and why did I switch?

We also use some other solutions, but they are open-source, not commercial solutions. We still use a lot of open-source backup solutions because they actually do what we need. They grab data from one place and they store it where we want without storing it in a special data structure. They store the files exactly as they came from the origin; they go to the target and that's it.

How was the initial setup?

The initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

We don't pay for this solution, our customers do.

What other advice do I have?

One thing that I enjoy with some open-source solutions is that they're normally the fastest to implement.

With open source solutions, if I have a server and I need to backup something into a folder, either an internet folder, a shared folder on the local network, or a local storage folder, I do not have to have these folders open on the origin system. I only open these folders at the time of transmitting the files, and then they are closed automatically. This means I do not have these folders open if I don't need them because it's safer that way to prevent ransomware attacks and so on.

As I said, don't trust the cloud. If you use the cloud, be sure to have a backup of the cloud. Testing is much more preferable on-premises. This on-premise location can be the local office of the company where you are doing it from, and also remote offices. Just don't use a cloud where you don't know where the server is. 

On-premises, when I say "cloud", I mean the internet. I can have an office in London, and if I want to back up on-premise, I do it on the local storage. I don't use general clouds like Azure. I have a server where I know where it is in some location and I remotely back up into that server. I don't buy storage on clouds. I'm really not a good customer for that. I don't trust them. They're excellent, they are really what people say are the future, but I have experienced too many disruptions on clouds. If I go into a software solution where I have to move the cloud, this obligates me to also have a solution to backup the cloud. I don't want to have these two solutions going from the office to the cloud and then also backing up the cloud — it's a nightmare.

Overall, on a scale from one to ten, I would give this solution a rating of eight.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
it_user791478 - PeerSpot reviewer
Technical Architect at SCC
Real User
It most valuable features are seeding and faster backups over small links
Pros and Cons
  • "It most valuable features are seeding and faster backups over small links."
  • "It could use DR features similar to Zerto."

What is our primary use case?

Our primary use case is backup.

How has it helped my organization?

Replication.

What is most valuable?

  • Seeding
  • Faster backups over small links.

What needs improvement?

  • DR features similar to Zerto
  • No snapshots
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
senioric542778 - PeerSpot reviewer
HBT ICT & Cybersecurity Operations | ICT Infrastructure & Remote Operations Manager at a tech vendor with 10,001+ employees
Real User
Provides live monitoring and reporting on the health and performance of the virtual environment.

What is most valuable?

  • Live monitoring and reporting on the health and performance of the virtual environment.

How has it helped my organization?

Identifies issues in real time, does capacity planning, and performs environmental monitoring that allows us to justify the need for additional resources in real time.

What needs improvement?

I would like to see improvements in the GUI and in navigation.

For how long have I used the solution?

I have used this solution for four years.

What do I think about the stability of the solution?

I didn’t encounter any issues with stability.

What do I think about the scalability of the solution?

I didn’t encounter any issues with scalability.

How is customer service and technical support?

Technical support is excellent.

How was the initial setup?

The installation was straightforward.

What's my experience with pricing, setup cost, and licensing?

We bundle it with Veeam Backup & Replication and Veeam Availability Suite under the cloud license model. It is very affordable.

What other advice do I have?

I don’t have any negative feedback. It provides a real-time, holistic view of the performance of our environment. It has allowed us to capture resource utilization issues for virtual machines. It allows us to capture information about snapshots, configuration, and performance issues in real-time. It has excellent reporting for capacity planning and management or reporting for customers.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are a cloud partner.
PeerSpot user
PeerSpot user
Head of Infrastructure Division at a tech services company with 501-1,000 employees
Consultant
Provides the ability to test the backups and replicas of backups in our backup site.

What is most valuable?

Integration with VMware is essential, in addition to the functionality of Instant Recovery, WAN Acceleration, SureBackup, SureReplica and for the most part, it is not necessary to install agents for granular backups and restores. The adoption of compression and deduplication features are extremely important, and of course the cost benefit, because the licensing costs are not calculated according to backup volume.

How has it helped my organization?

We reduced licensing costs for our backup, as the trend of the backup is always increasing. The tool also provides significantly simpler management and easier backup and restore operations, among other factors such as the ability to test the backups and replicas of backups in our backup site.

What needs improvement?

I would like to see agents for backup of physical servers, as only agents for Windows servers have this tool. Storage backup for Linux servers is not yet possible.

For how long have I used the solution?

I have used this solution for three months.

What was my experience with deployment of the solution?

For our environment in particular, we have not found any difficulty or deployment issue.

How are customer service and technical support?

Technical support is excellent.

Which solution did I use previously and why did I switch?

Before Veeam, we used the IBM solution (TSM) and evaluated NetBackup from Symantec/Veritas. We chose Veeam because of its features, lower investment cost and ease of management.

How was the initial setup?

Deployment and configuration of Veeam to our environment was incredibly simple. We did not have great difficulties.

What was our ROI?

We are a company that provides hosting services and IT services to the government of Amazonas. With the implementation of Veeam, our ROI increased from 30% (TSM) to 70% (Veeam), over the first three years.

What's my experience with pricing, setup cost, and licensing?

Veeam’s licensing provided savings of almost 55% in the first three years. After this period, the savings will be even greater, because the license cost is not calculated by backup volume.

What other advice do I have?

Evaluate the Veeam product before manking any decisions. In my view, Veeam sells itself, and a team of sales and marketing is not necessary. Let your technical team evaluate and issue its opinion.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2024
Buyer's Guide
Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.