WorkFusion Reviews

Our primary use case is for desktop automation for smaller solutions that stand outside the development on the core operating systems.

We also use it for building robotics capabilities and skills in all of our geographies across fourteen countries in Africa.

Automations have been done over several operating environments and include solutions in the following areas.

1. Operations

2. Compliance and Risk (Regulation driven requirements)

3. Credit solutions and integration with decision systems

The primary focus is delivering solutions that enable better customer experience.

WorkFusion's SPA capability, although powerful, is somewhat restrictive as it requires a considerable infrastructure investment and would require considerable network and bandwidth capabilities to function from a central site without the deployment of local instances.

Their proposed Cloud solution should resolve many of these issues and enable multiple geographic areas to benefit from the solution's capabilities.

Their RPA Express solution is free and provides a way to expand the Robotics footprint.

WorkFusion's RPA Express's ability to scale across multiple geographies with limited impact on additional IT Hardware requirements. This has enabled the scaling of Robotics capabilities and solutions across all our entities.

The RPA Express solution is a free addition to the current Enterprise Agreement the Group has with WorkFusion and provides an excellent entry point into Robotics for new "Intelligent Automation Practitioners". 

Training has been standardized and formalized Academies have been set up.

The product needs to be "simple and easy" to use. 

A good example of this is the use of Python code to perform automations. It is free and the skills transfer is able to happen quickly and the operation and initiation of the completed automation are easy to execute. 

The primary focus of the Robotics Process Automation software should be to enable business users to perform "codeless" automations that will still fall within the strict governance and compliance structures within which we are required to operate.

We have been using WorkFusion for 24+ months.

A formal training programme has been initiated with the objective to create an Academy.

The Group has built up a sound knowledge and experience base with the technology.

The SPA is not so good.

RPA Express is very good.

This expertise has grown considerably and continues to do so.

We also do use Python to develop automation solutions.

Setup - Unable to comment

Support - Support has grown and continues to expand

We implemented using both an in-house team and a vendor team.

The Vendor Team is very proficient.

These is primary drivers that will determine the selection of a solution as there are currently huge pressures on overheads given the decrease in revenue following Covid-19.

We are currently reviewing alternative, scalable solutions.

• Simple to use (business user, not IT reliant)
• Cost-effective
• Easy to support and integrate with current IT Architecture 

Our primary use case was very simple. It read information from a spreadsheet and captured that into a core processing system. The benefit was that this process was carried out hundreds of times every day, and took up to an hour each time, so the capacity saving was massive. 

The most valuable feature is having the technology to interface into systems where we didn't otherwise have an API or some other kind of service or access. The benefit is in creating solutions where we don't have a backend API to call.

Everything has room for improvement, and the product continues to evolve. One area of improvement would be the ability to run headless on their Express product. This would allow one to run the automation on their local machine, but still be able to work in other applications using mouse and keyboard while the automation runs headless in a minimized window in the background.

A single-server version of the product that will work for a mid-range mid-size company would also be good to see.

Finally, working in partnership with software companies like SAP to improve their interface interactions would be a good advantage.

I've been familiar with WorkFusion since 2015, so I have worked with it for almost five years.

The stability has been good. If there were problems, I'm not aware of them. We did have a team of guys looking after the servers and if they picked up any issues they would have dealt with them on-the-fly. I'm not aware of any issues at all.

We are quite happy with the scalability. To scale, it just requires more nodes to make for more bots. We have probably about 100 or 200 robots running. So there are over a hundred instances of automations running and they execute many thousands of times each. I'm sure we plan to increase usage even more and we are confident that we can.

The technical support was very good upfront and we have a good working relationship with the vendor.

The initial setup was pretty straightforward. That may have been because we had the guys who built the system from Minsk come and do it for us. The initial installation took six months and that included doing a proof of concept.

WorkFusion worked with us directly on the implementation.

Pricing models are available online. Some vendors provide a free entry level solution to get you started.

Yes, we carried out a high-level RFI (Request for Information) / RFP (Request for Proposal) process with a number of the big vendors. After deliberation and measurement against our expectations, we picked WorkFusion.

My advice for those thinking of implementing an RPA is that they start small and simple if they want to see if it works for their company. If it doesn't work as a small scale, investment in the long-term solution doesn't make sense.

On a scale from one to ten where one is the worst and ten is the best, I would rate WorkFusion as a seven out of ten. It is not higher because they have got some work to do now. Other companies have caught up. They were the first ones to offer a free desktop automation product and the others will now need to follow suit. To stay ahead it is time for them to come up with the next innovation.

We use it for project management for material designing and SLD. We use it for our bump operations. We are full process.

Areas for improvement are totally dependent on each company and how they are going to use it. It's completely dependent on their operations, so I cannot comment on what needs to be improved.

However, it could be much more process-oriented - that could be upgraded. And they could give me a little bit more flexibility to make the modifications I need. There are elements in the access control circuits that could be recyclable. There are features we are looking at where we'll be putting our FPS spreadsheets where we want them.

I have been using WorkFusion for two years.

In terms of stability, it's quite good. It's an internal IP product.

The scalability is quite good. It's ok. We have more than a hundred people using it - most tech architects.

We previously used HP Robotics for the deploy service. But we switched. The problems and processes are different but they both fit into our organization's needs.

The initial setup was straightforward. Implemention took 13 to 14 weeks and configuration also took the same time, 13 to 14 weeks. We used the help of a consultant to implement. It was good working with them.

We have a user based license, so there are different charges for each user.

Before implementing it would be good to go through the design points.

On a scale of 1 - 10 I would rate them a 6. That's not low - that 60%. But as I said, it needs to be upgraded and modified. On-prem solution software needs to be in a stack that is much more accessible around the architecture of your plant. It should be fast-acting and accessed over the internet. That's the most important part and most companies require it.

Banking, FX Trading, Collateral, Allocations (FI, EQ)
Process inbound emails (with & without attachments) from external clients for above lines of business.

Workfusion uses Machine Learning to process inbound data.

Automated manual tasks

It's a pretty robust product.

It comes packaged with ELK Stack, Elasticsearch, Kibana, and Logstash.

It has a lot of monitoring capabilities that we're taking advantage of.

Throughput monitoring and database bottlenecks are areas that we are working on that need some improvement.

I have been using WorkFusion for 9 months.

We are having some database issues, but we are addressing them.

It's a scalable solution that integrates well with other solutions.

Technical support is very robust. When we have production issues, SLA is 30 minutes. 

They are responsive and helpful.

We are using other RPA  and RDA software solutions in addition to Workfusion, such as UiPath and Pega

I was hired specifically to support this environment.

When I came on board, it was already implemented, rolled out, and already in production.

I've been involved with implementing software upgrades for the product with vendor assistance.

Vendor support has been excellent

I can't speak to pricing. It's a contract signed by upper management.

We use Control Tower (UI) to control the Business Processes.  I support the production environment and respective monitoring across multiple Linux and Windows servers.

 I am part of the team that supports Robotics within our organization including bots running under Workfusion, UIPath, Pega, etc.

I would rate WorkFusion an eight out of ten.

We use this solution for automating processes, including reading data from documents.

This solution has great document recognition capabilities. It uses OCR and Machine Learning and works with digitized documents. It collects the fields inside the documents, based on the models that we trained with. 

A better graphical user interface that allows business users to perform automation would make this solution number one in the market. 

I would like to see improvements made with regard to tagging documents in the machine learning stage. They have an overlay document, which is great, but it would be helpful to be able to re-tag a document in a superior way. 

I have been using this solution for one year.

The technical support for this solution is really fast and the people are really helpful. They provide the necessary information in a timely fashion and can connect remotely to solve issues. Overall, the support is great.

Speaking about implementing the entire business process, for a medium-sized implementation that includes document recognition and the RPA platform, it took three people about a month and a half. That started with collecting the requirements and ended with the final demo and acceptance.

I have evaluated other solutions on the market and have found that the document recognition experience with this solution is better. Some use OCR and others use machine learning, but there is no solution on the market with the capability where you can apply machine learning for a different type of document, and you can extract fields of your interest from it. This is a core feature of this solution.

Automation Anywhere and UiPath have better user interfaces, where it is quite obvious for anyone who is new to the programming world. It allows you to make business processes, some getting quite complex. WorkFusion has this as well, but it is quite limited. At the same time, complex business processes in production will always need some coding.

I would rate this solution an eight out of ten.

I am a solution provider and I implement RPA products and automate processes for my clients.

In my recent deployment of this product, it is primarily used for financial processes, such as reconciliation in Excel. There are different Excel sheets that I reconcile using automation.

This product helps us by automating functions in finance. Users are able to have attended bots but can save time by handing processes to the bots to run.

The bots are deployed on our on-premises server, and users are able to assign work to them to run while they continue their own work. The processes that the bots are running do not interfere with the day-to-day business. The server simply gives them time for the processes that they are performing.

When a process is running in the background, it is consistent. In situations where processes are running and controlling the user interface, once in a while they might miss what's being clicked.

The most valuable features are the Excel activities. It has a number of Excel activities that are quite reliable.

The Studio is used for development and the Control Tower is used for management.

This is a Java-based application that takes up a lot of space and when it runs, consumes a lot of memory. This affects the reliability because it gets to a point where it hangs.

There are some basic features missing in the Excel activities. For example, you cannot delete a row or a column, which are some of the things that I would like to be able to do.

An example of something that is difficult to do is get yesterday's date. There is a lot of scripting that has to be done. It's not direct because you can't simply use a date variable and then subtract one day. Instead, you have to do some coding to get it. That was a problem for our deployment because reconciliations are done for the previous day, and when you're naming files with yesterday's date or creating folders according to date, you have to do a lot of manipulation in the code.

I worked with WorkFusion for approximately eight months between November 2020 and August 2021.

In terms of consistency, it's good. However, in terms of reliability, because it consumes a lot of memory, it gets to a point where it starts hanging. The fact that it needs a lot of memory is the only problem.

I would not recommend this product for large automation projects because it gave us problems in terms of space and the speed at which it was executing. Once it starts running a large process with loops, it hangs. So, the process takes longer to complete.

When I deployed this solution, it was for a financial institution that had a six-person team. We automated three processes that have to do with reconciliation and they run them every week or two. The six people share roles and the bots assist them.

The reason that we deployed bots for them is that they are limited in number and needed assistance. At this point, the usage is not expected to grow.

I asked some questions on the forum and I tried to contact the support in South Africa, but I couldn't get the assistance I required. These people were not coming through, so I just had to do my own research.

Ultimately, technical support never got back to me on any of the queries that I raised. As such, I cannot give them any plusses. In fact, I still have pending questions in the forum.

I also work with UiPath and Microsoft Power Automate.

Setting up the server and the desktop versions are quite straightforward, both for the studio and for the control tower. As long as you have the required access, the setup process is straightforward. You just have to press the Next button on a series of screens.

We had a deployment on IIS and I built a web application on top of the bot. In total, the deployment took about a week because there were some functionalities that were not being picked up properly. Once those were completed, everything worked properly.

Post-setup, the deployment was a little bit difficult.

In terms of maintenance, one or two people are sufficient. You need a developer, and then somebody to support the infrastructure.

I implemented this product alone. It was a bit difficult so I used the online forum and also tried to contact technical support in South Africa.

My client is using RPA Express, which is available for them to use free of charge. Their parent company is in another country, so they're not paying for anything locally.

The Studio comes standard and is available at no charge but the Control Tower requires a license. The orchestration platform, where you manage your bots and users, is also available with a separate license.

As a developer, you cannot download the developer studio for free unless you are working for your clients. 

My client had chosen and acquired WorkFusion in advance of hiring me. They were looking for a consultant to assist them with development and deployment.

My advice for anybody who is implementing WorkFusion is to use it for small desktop processes, such as sending out a report via email, or small amounts of Excel reconciliation. However, once you have more than 1,000 or 2,000 data rows, it's going to be a bit hectic to consume that much data. That said, for small desktop applications, it's going to work.

When it comes to deploying to the server, it's going to be a bit complicated for enterprise solutions, especially because of the space. When they want to deploy it, they should have at least 16 GB of RAM and at least four CPU cores. Otherwise, anything below that will be too slow.

In summary, this is a good product for small desktop-level automation, but I do not recommend it for large-scale automation because it consumes too much memory and the processes run slowly or hang as a result. There is a lot of work to be done and considering the support does not get back to you, you might struggle with an issue for a long time. Also, there is very little content available online.

I would rate this solution a six out of ten.

The most valuable feature is that it is easy to use.

One of the issues that we are facing here in China, is that we cannot access the material for training because it is on YouTube. In China, we do not have access to YouTube. Some websites are blocked by China. It is difficult to access, which is one of the biggest concerns.

In the next release, I would like to see more documentation and videos available and accessible in China and Regional.

I have been using WorkFusion for six months.

This solution is stable.

This solution is scalable and it's easy to expand.

I am currently the only user because we have to do the setup learning from the website.

I have not contacted technical support yet. I have not had any issues.

Previously, I was working with Blue Prism. Blue Prism is highly architectural. It is deployed through a complex architecture. The server control and development and vendor support are very expensive here in China.

The initial setup is straightforward.

Before using this solution I would recommend a POC first.

I would rate this solution an eight out of ten.

One thing we didn't like was their OCR solution. We felt it's somewhat inefficient. And on the cloud setup, I would like to see more OCR-related features because other solutions integrate various tools into their services. For example, a few RPA solution providers have dynamic services for Workfront and some other services. They can dynamically pick services from NLP or various other areas on a case-to-case basis. So depending on the scenario, the product itself will pick those services to create consistent efficiency. It's similar to the service AWS or Azure uses. All these individual services are efficient in specific scenarios, so these bot platforms can identify which one to use and dynamically switch among them. It has produced exceptional results. So that is one recommendation I would make to WorkFusion. This one feature could significantly simplify things. However, it might be already available on CloudFront. I'm not sure.

We've been using WorkFusion for almost a year now.

WorkFusion's price could stand to be a little lower.

We recommend different solutions based on our customers' needs, and WorkFusion is what we offer for those who need a premium solution. But when cost-conscious customers ask us for a robust solution, we recommend LokiBots because its capabilities are pretty good. And if a customer is open to using a cloud-native product, we generally go ahead and suggest LokiBots because it is very competitive and robust. Also, LokiBots uses some of Google's advanced technology stacks.

I rate WorkFusion eight out of 10. WorkFusion will begin training our team in a month or two. So after that, my rating might change. But currently, I would rate it around eight. For people thinking about switching to WorkFusion, I would suggest considering if this is the approach you want or if you would rather go with the on-premise solution. If there are conservative customers, we recommend they go ahead with that because it may limit the major vendors available, but at the same time, they will not be disappointed. But on the other hand, if somebody wants to go through a complete detailed evaluation, then we have other recommendations also.