WorkFusion Reviews

Banking, FX Trading, Collateral, Allocations (FI, EQ)
Process inbound emails (with & without attachments) from external clients for above lines of business.

Workfusion uses Machine Learning to process inbound data.

Automated manual tasks

It's a pretty robust product.

It comes packaged with ELK Stack, Elasticsearch, Kibana, and Logstash.

It has a lot of monitoring capabilities that we're taking advantage of.

Throughput monitoring and database bottlenecks are areas that we are working on that need some improvement.

I have been using WorkFusion for 9 months.

We are having some database issues, but we are addressing them.

It's a scalable solution that integrates well with other solutions.

Technical support is very robust. When we have production issues, SLA is 30 minutes. 

They are responsive and helpful.

We are using other RPA  and RDA software solutions in addition to Workfusion, such as UiPath and Pega

I was hired specifically to support this environment.

When I came on board, it was already implemented, rolled out, and already in production.

I've been involved with implementing software upgrades for the product with vendor assistance.

Vendor support has been excellent

I can't speak to pricing. It's a contract signed by upper management.

We use Control Tower (UI) to control the Business Processes.  I support the production environment and respective monitoring across multiple Linux and Windows servers.

 I am part of the team that supports Robotics within our organization including bots running under Workfusion, UIPath, Pega, etc.

I would rate WorkFusion an eight out of ten.

We are a technology startup and we are developing a process discovery product. As part of this, we are integration several RPA products with our platform. We do not deploy RPA products or create bots for our own use.

WorkFusion is used for automating mundane activities.

For automating mundane activities, I can recommend WorkFusion.

The user experience could be better both from an RPA perspective and from a business perspective. When we compared it to the other RPA platforms, we could not give it as high a mark for user experience. Not everybody can just start using it.

We started the process of integrating WorkFusion with our platform several months ago.

This is a stable product, although it could always be more stable.

WorkFusion is scalable.

We did not encounter any problems and did not have to interact with technical support.

We have integrated our platform with UiPath, Automation Anywhere, and WorkFusion. In the future, we will also integrate with Blue Prism.

When you compare with the other RPA platforms in terms of usability, stability, and features, there is room for improvement with WorkFusion.

The installation and initial setup are okay. It is better than some RPA products but not as good as UiPath.

I would rate this solution a seven out of ten.

We are using WorkFusion as our enterprise RPA solution at this time to help us deploy some automation. It is a hybrid-based installation. Eventually, we are going to try to move everything to the cloud. Some of our customers are dealing with transactions, trader solutions, governance compliance needs, and other special cases so it is not totally possible to go totally on the cloud at this time. There are also clients who deal with things like a KYC (Know Your Customer) type solution, and then a few operational needs like ATM reconciliation and financial revenue reconciliation. The regulations sometimes preclude certain solutions in certain configurations.  

It helps us to provide some of the bot solutions we need to work with our customers.  

I suppose that the most useful feature in WorkFusion has been the desktop solution — also known as a desktop option. It is a type of RDA (Robotic Desktop Automation) express option because it allows us to do very quick developments outside of the normal BI (Business Intelligence) process. Even though the bigger enterprise is obviously more robust, there are a lot of small solutions that can solve pain points in our business at a particular moment that do not require more rigorous development.  

Obviously, the WorkFusion Enterprise product is very technical. You have got to be Java proficient and otherwise technically oriented. I guess what could be an improvement in the product is moving towards more "codeless" coding. That would be using things like a drag-and-drop interface to build solutions with premade components. These components would have set functions to simplify using the coding portion of the product for the business user. Instead of keeping the product in use with only the more technically inclined users, they might create a way for the business user to assemble what they need and enhance development opportunities.  

I think a move towards that sort of codeless coding would be a great step in creating more utility for more end users. Maybe API calls or other creative components could be worked in. The express version does not do API calls and the Enterprise version does not do codeless coding. It would be nice to have a solution somewhere in the middle. WorkFusion has got the very easy, light version covered and the very technical, heavy one covered. There seems to me to be a gray area or gap in the middle where a whole set of potential users is not addressed.  

I think our organization has been using WorkFusion for three or maybe four years overall. With my group in the Africa regions, we have been using it for about two years.  

I do not think we have ever had issues with stability. It seems to be very good from my personal experience. It is more likely that something in the solution will be affected by the environment changing than it just breaking down. The question becomes can an RPA solution adapt to changing architecture through various upgrades and version changes and remain compatible with the environment.  

The stability of the product itself is something we have not had issues with.  

I would say there are probably just less than 100 users currently working with WorkFusion at our company. I am not sure what the total number is, but probably less than 100. Within the African group, we have probably got about 15 to 20 total users.  

Most of the people using the product are using it on a daily basis. The processes created as bots are obviously running in real-time all the time. The developers are either busy with deployments or they get involved from an analysis and design perspective. But working directly with the product consumes a high percentage of the users' time.  

Our scaling is simply replication across countries and geography. There are always new projects and configurations that need to take place to augment the system, but it is pretty easy to scale usage of completed bots.  

I do not ever have the need to contact the WorkFusion tech support directly. We have got a Center of Excellence that supports us from a group perspective. We deal with them and they deal with the vendor if anything needs to be resolved.  

This solution is actually the first RPA I have used. Maybe it is not so surprising considering the technology is not very old.  

I joined the team after all of the internal architectural decisions, choices, and implementations were completed. Because of that, I can not really comment on the evaluation process. I have just been making use of the system that was in place after its adoption, and I can not really complain.  

I was not involved in the initial installation as it happened before I arrived. I can only say that I have not heard anything about the issues that may have occurred.  

It does require maintenance and there is ongoing support from a technical training standpoint. Then the bots themselves require maintenance and updates. That is, if there is anything that changes in the environment or any process changes, the bots may need to be reconfigured — or even replaced — to work with the changes.  

WorkFusion is cheaper than quite a few of the potential solutions, but we have also heard some complaints that it is a more expensive solution than others. It is certainly not the cheapest solution. I think Help Automate came in as quite a bit less expensive. Obviously, we have to have an enterprise solution with a company of our size and there is an opportunity to negotiate to potentially work out a volume discount. That would make the cost less significant in the choice of what we continue to use.  

As far as I know, all other services are included in the license as a single point of pay without any additional fees.  

While we have got WorkFusion as a solution at the moment, we continue going through due diligence. We actively check and evaluate the alternatives that are available. We consider it an ongoing or proactive review of our current toolkit. We currently use mostly WorkFusion, but we also use Python for some of the other automation. We are looking at other important products like UiPath, Blue Prism, Automation Anywhere, and Help Automate. Those are the tools that we are pulling in to use for our comparisons. One of them may solve potential pain points the current solutions do not.  

Overall, I would recommend this solution to other users. I have got nothing against UiPath or Blue Prism or any of those other products, and I think there are other options like Python people can make use of. But from my experience with this product, I certainly recommend it.  

On a scale from one to ten where one is the worst and ten is the best, I would rate WorkFusion about an eight. Between a seven and an eight but on the high end of that range.  

Our primary use case is for desktop automation for smaller solutions that stand outside the development on the core operating systems.

We also use it for building robotics capabilities and skills in all of our geographies across fourteen countries in Africa.

Automations have been done over several operating environments and include solutions in the following areas.

1. Operations

2. Compliance and Risk (Regulation driven requirements)

3. Credit solutions and integration with decision systems

The primary focus is delivering solutions that enable better customer experience.

WorkFusion's SPA capability, although powerful, is somewhat restrictive as it requires a considerable infrastructure investment and would require considerable network and bandwidth capabilities to function from a central site without the deployment of local instances.

Their proposed Cloud solution should resolve many of these issues and enable multiple geographic areas to benefit from the solution's capabilities.

Their RPA Express solution is free and provides a way to expand the Robotics footprint.

WorkFusion's RPA Express's ability to scale across multiple geographies with limited impact on additional IT Hardware requirements. This has enabled the scaling of Robotics capabilities and solutions across all our entities.

The RPA Express solution is a free addition to the current Enterprise Agreement the Group has with WorkFusion and provides an excellent entry point into Robotics for new "Intelligent Automation Practitioners". 

Training has been standardized and formalized Academies have been set up.

The product needs to be "simple and easy" to use. 

A good example of this is the use of Python code to perform automations. It is free and the skills transfer is able to happen quickly and the operation and initiation of the completed automation are easy to execute. 

The primary focus of the Robotics Process Automation software should be to enable business users to perform "codeless" automations that will still fall within the strict governance and compliance structures within which we are required to operate.

We have been using WorkFusion for 24+ months.

A formal training programme has been initiated with the objective to create an Academy.

The Group has built up a sound knowledge and experience base with the technology.

The SPA is not so good.

RPA Express is very good.

This expertise has grown considerably and continues to do so.

We also do use Python to develop automation solutions.

Setup - Unable to comment

Support - Support has grown and continues to expand

We implemented using both an in-house team and a vendor team.

The Vendor Team is very proficient.

These is primary drivers that will determine the selection of a solution as there are currently huge pressures on overheads given the decrease in revenue following Covid-19.

We are currently reviewing alternative, scalable solutions.

• Simple to use (business user, not IT reliant)
• Cost-effective
• Easy to support and integrate with current IT Architecture 

We implement this solution for our clients according to their needs.

WorkFusion's SAP integrations are really good. 

When it comes to the artificial intelligence part, WorkFusion is demanding in terms of having extra skills. You need to be a bit of an expert. If you look at Automation Anywhere, IQ Bot is a business-friendly tool. To develop applications in WorkFusion, it's much more time consuming, and much more expensive in terms of the additional skills and resources that are needed.

WorkFusion is time-consuming in terms of development. Especially when compared to UiPath and Automation Anywhere. The inspector elements have a separate window, and that's something that takes extra time, in terms of developing WorkFusion. 

The installation and the software required for WorkFusion is really massive. You need a professional IT administrator to actually do all the installations. That makes it very expensive, to get the infrastructure up and running. It involves Tableau, and other items. There are many third parties you will need to bring up the ecosystem,which further adds to the expense.

They should have a simplistic infrastructure. They are built for huge enterprise-scale companies of 1,000 or 10,000 or more. You don't see that kind of RPA implementation very often. They should have a simplistic version of implementation for smaller enterprises without all of that extra software. It would be great if they offered both a very basic installation, plus their already existing enterprise edition. They should work on stripping down the amount of software and the amount of hardware required.

The technical support can be improved. 

I've been dealing with the solution for a number of years now.

I can't comment on the stability per se. All of the bots are pretty much the same. As long as the underlying applications work well, it also works well.

I can't really comment on the scalability, except to say that large enterprises would already be best suited to this solution due to the size and cost constraints inherent in its design. 

During the current COVID situation, technical support has not been great. Typically they respond back promptly. As of now, there is absolutely no response coming from WorkFusion. While in the past we may have been satisfied with their assistance, I wouldn't be able to say that today, due to the complete drop off in responding to issues.

It is complex for enterprise implementation. The solution needs a needs minimum, of 20-22 servers. It's no small task. This is not a straightforward setup. It's a large undertaking and there are many moving parts.

Deployment takes at least a month. In terms of getting everything done, a company is looking at a deployment of 15 to 20 days minimum.

This isn't the type of solution where anyone can try their hand at implementing and deploying. An organization definitely needs an expert to assist them with the process.

This is an expensive solution. 

They have a very expensive license compared to any other automation tool. For instance, at $50,000 - $60,000, you can bring in an Automation Anywhere solution. For this solution, you need at least $250,000 to get something going. 

That's three or four times expensive. They do have a "free" version, but it's not good. They should have an intermediate version that's int he ballpark of $100,000. Mid-tier pricing is needed.

We're hoping to partner with the solution in the near future. Right now, we currently just service our customers as required.

We are IT services providers, so we work on all deployment models. We match our offerings to what the customer is currently looking for.

I'd rate the solution six out of ten. While it's a good solution, there's a lot to work on.

They should work on productivity for the developers. As of now, their productivity is very bad compared to what Automation Anywhere or UiPath offers. It's why I've ranked them a bit lower. A simple business user can work with a UiPath and on Automation Anywhere. That's not true with this solution. It has an ease of use problem that needs to be tremendously improved. They have to catch up in the RPA market.

I'd recommend other companies first consider UiPath. If there are a lot of unstructured data, the first preference would be to go to Automation Anywhere. This is due to the ease of use of IQ Bot. 

We like the tool, and we want to use it. Our only request would be, they should simplify the tool as much as possible and work on the productivity of developers.

The most valuable feature is that it is easy to use.

One of the issues that we are facing here in China, is that we cannot access the material for training because it is on YouTube. In China, we do not have access to YouTube. Some websites are blocked by China. It is difficult to access, which is one of the biggest concerns.

In the next release, I would like to see more documentation and videos available and accessible in China and Regional.

I have been using WorkFusion for six months.

This solution is stable.

This solution is scalable and it's easy to expand.

I am currently the only user because we have to do the setup learning from the website.

I have not contacted technical support yet. I have not had any issues.

Previously, I was working with Blue Prism. Blue Prism is highly architectural. It is deployed through a complex architecture. The server control and development and vendor support are very expensive here in China.

The initial setup is straightforward.

Before using this solution I would recommend a POC first.

I would rate this solution an eight out of ten.

Our primary use case is for invoice processing. 

We can see that its competitive ability is quite good. 

UiPath and Blue Prism have certain features that I'd like WorkFusion to implement in which we can see a connection to the email. I'd like for WorkFusion to provide that type of input or provide that information to a restricted email and to extract the email and do the processing. This kind of feature would make it more efficient. 

I would also like for it to be NLP-based. 

The OCR capability should also be improved. 

In the next release, I would like to see NLP processing, OCR capabilities, and for them to make the email connections quicker. We don't like to write in a lot of scripts. You should be able to write a little script and then it will connect to it. Those kinds of features are easy to implement but should be there in the system.

It is more or less stable. 

It is scalable. There are no issues at all. Scalability is there. 

We have around ten users using this solution but our client goes up to 100 users.

I have a technical guy who has interacted with the technical support many times. Not because they have got stuck and got help but because there are customers that also need technical support with a process. When they need that support, we provide it to them. 

The initial setup is straightforward because we also have a license agreement with WorkFusion. We are a reseller of WorkFusion as well.

If it's a simple process, then the deployment can take around two weeks from start to end. If it is a medium process, it takes three to four weeks. And any complex process might take five to six weeks.

We do the deployment. 

We are also a reseller for UiPath. Automation Anywhere is the only tool that is an enterprise version. UiPath and Blue Prism are a license based tool. Then, WorkFusion came into the picture with a lot of promises but also with enterprise tools. So, WorkFusion will be a big competitor to Automation Anywhere.

We have technically analyzed both Automation Anywhere as well as WorkFusion.

I would definitely recommend WorkFusion because I think over the last six months it has matured and it is stable. 

I would rate it a seven out of ten. 

Our primary use case was very simple. It read information from a spreadsheet and captured that into a core processing system. The benefit was that this process was carried out hundreds of times every day, and took up to an hour each time, so the capacity saving was massive. 

The most valuable feature is having the technology to interface into systems where we didn't otherwise have an API or some other kind of service or access. The benefit is in creating solutions where we don't have a backend API to call.

Everything has room for improvement, and the product continues to evolve. One area of improvement would be the ability to run headless on their Express product. This would allow one to run the automation on their local machine, but still be able to work in other applications using mouse and keyboard while the automation runs headless in a minimized window in the background.

A single-server version of the product that will work for a mid-range mid-size company would also be good to see.

Finally, working in partnership with software companies like SAP to improve their interface interactions would be a good advantage.

I've been familiar with WorkFusion since 2015, so I have worked with it for almost five years.

The stability has been good. If there were problems, I'm not aware of them. We did have a team of guys looking after the servers and if they picked up any issues they would have dealt with them on-the-fly. I'm not aware of any issues at all.

We are quite happy with the scalability. To scale, it just requires more nodes to make for more bots. We have probably about 100 or 200 robots running. So there are over a hundred instances of automations running and they execute many thousands of times each. I'm sure we plan to increase usage even more and we are confident that we can.

The technical support was very good upfront and we have a good working relationship with the vendor.

The initial setup was pretty straightforward. That may have been because we had the guys who built the system from Minsk come and do it for us. The initial installation took six months and that included doing a proof of concept.

WorkFusion worked with us directly on the implementation.

Pricing models are available online. Some vendors provide a free entry level solution to get you started.

Yes, we carried out a high-level RFI (Request for Information) / RFP (Request for Proposal) process with a number of the big vendors. After deliberation and measurement against our expectations, we picked WorkFusion.

My advice for those thinking of implementing an RPA is that they start small and simple if they want to see if it works for their company. If it doesn't work as a small scale, investment in the long-term solution doesn't make sense.

On a scale from one to ten where one is the worst and ten is the best, I would rate WorkFusion as a seven out of ten. It is not higher because they have got some work to do now. Other companies have caught up. They were the first ones to offer a free desktop automation product and the others will now need to follow suit. To stay ahead it is time for them to come up with the next innovation.

We use it for project management for material designing and SLD. We use it for our bump operations. We are full process.

Areas for improvement are totally dependent on each company and how they are going to use it. It's completely dependent on their operations, so I cannot comment on what needs to be improved.

However, it could be much more process-oriented - that could be upgraded. And they could give me a little bit more flexibility to make the modifications I need. There are elements in the access control circuits that could be recyclable. There are features we are looking at where we'll be putting our FPS spreadsheets where we want them.

I have been using WorkFusion for two years.

In terms of stability, it's quite good. It's an internal IP product.

The scalability is quite good. It's ok. We have more than a hundred people using it - most tech architects.

We previously used HP Robotics for the deploy service. But we switched. The problems and processes are different but they both fit into our organization's needs.

The initial setup was straightforward. Implemention took 13 to 14 weeks and configuration also took the same time, 13 to 14 weeks. We used the help of a consultant to implement. It was good working with them.

We have a user based license, so there are different charges for each user.

Before implementing it would be good to go through the design points.

On a scale of 1 - 10 I would rate them a 6. That's not low - that 60%. But as I said, it needs to be upgraded and modified. On-prem solution software needs to be in a stack that is much more accessible around the architecture of your plant. It should be fast-acting and accessed over the internet. That's the most important part and most companies require it.

We primarily use the solution for compliance. The solution allows us to run all manner of checks.

The dashboard is the solution's most valuable feature. When clients want to look at the data it's very easy for them to do so. The dashboard for the IT manager is very useful if there are issues and to create and follow processes. 

For my customers, I don't see much to improve. 

The problem with the solution is that it is agnostic, so it's not made for banks. Sometimes we are challenged because of this. We have to make everything from scratch to make it work for our clients.

We've been using WorkFusion for three years now. We're partners with the company.

The solution is very stable.

The solution is very easy to scale. You can use WorkFusion tools and IPI tools to make the automation work. Some of our clients have 15 to 20 users on the solution. 

We've never been in touch with technical support for issues. Sometimes we do touch base with them at the beginning of the project if something isn't going well and we need to talk to the support team.

We were using some ERP tools before, for our clients. However, when it comes to unrestricted data, anatomy data, it is better to use a WorkFusion machine. It's better for more clients.

The initial setup is not very complex. It's easy if you don't want too much of a data science tool. You do need to hire some data scientists if you want to be sure about regulations. If you have some regulators coming into the office to check, you'll want to be able to answer questions from them.

Some of our clients have the capacity and skills to handle implementation, but it's a good idea to hire a consultant. It makes it easier.

The licensing and pricing isn't ideal for clients. Sometimes they don't want to invest the money. The solution should consider improving the licensing model.

We use the on-premises deployment model. The client prefers not to use the cloud.

We deploy the solution for big enterprises, but only small groups of users are actually interacting with the solution directly.

I'd recommend the solution. I'd rate it eight out of ten.