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WorkFusion pros and cons

Vendor: WorkFusion
3.8 out of 5
1,496 followers
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Pros & Cons summary

WorkFusion exhibits strong document recognition with an 80% data extraction rate and excels with SAP integrations, scalability across geographies, and comprehensive analytics dashboards. Control Tower enhances workflow management. However, challenges include limited ERP integration, complex enterprise implementation, performance slowness, machine learning limitations, and high cloud pricing. Improved accuracy through reduced human error and QA focus positively impacts compliance, but these strengths are offset by cost and complexity concerns for potential tech buyers.

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Prominent pros & cons

PROS

WorkFusion excels in document recognition and processing with efficient automated extraction and classification of information, significantly aiding organizations in data handling.
The platform's integration with SAP and scalable RPA capabilities, along with limited IT hardware needs, enhance its adaptability across different geographies, elevating operational efficiency.
WorkFusion enhances employee productivity by automating repetitive tasks, freeing personnel to concentrate on more meaningful work, akin to engineering roles, thus improving morale and efficiency.
WorkFusion's analytics capabilities, particularly through Tableau dashboards, offer transparency and valuable insights into business activity monitoring, easily accessible to senior management and stakeholders.
Its strong infrastructure support allows focus on coding without maintenance concerns while maintaining stability despite complexity, making it suitable for varied automation needs.

CONS

WorkFusion lacks integration with more ERP solutions like SAP and is not optimized for banking, requiring extensive customization.
The complexity of enterprise implementation with WorkFusion demands a significant infrastructure, needing 20-22 servers, making setup challenging.
WorkFusion's OCR capabilities are seen as inefficient and comparable to others, with performance issues noted in production environments.
Non-technical users find WorkFusion difficult to use, lacking user-friendly features and requiring Java developers for automation development.
WorkFusion's cloud pricing is considered high compared to competitors, presenting cost challenges for users.
 

WorkFusion Pros review quotes

reviewer1565805 - PeerSpot reviewer
Sep 18, 2022
The tool itself is easy. I started using it without really having any coding experience... After just a few clicks, it was doing reconciliations for me.
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reviewer1774266 - PeerSpot reviewer
Feb 2, 2022
The document processing engine is good. We're extracting around 70 data points from a given document, and we have an automated extraction rate of 80 percent for those fields.
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Shamus Cardon - PeerSpot reviewer
Feb 14, 2022
Their robots have increased the rate of efficiency by two to five times in our organization. There is still a human element to code out the package running the robots. You can't just click something and have it run. However, once that has been done, you can parallelize it 10 or 100 times in a fairly straightforward manner.
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Buyer's Guide
WorkFusion
March 2025
Free Report: WorkFusion Reviews and More
Learn what your peers think about WorkFusion. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
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reviewer1827795 - PeerSpot reviewer
Apr 4, 2022
A helpful feature is the analytics capability within WorkFusion. The analytics dashboards, i.e., their Tableau dashboards, are really helpful for building a business activity monitoring layer. These are very visible to senior management and stakeholders, who can see and know what is happening within processes. They can see what benefits are getting delivered as processes, either ;daily, weekly, monthly, or quarterly. It is easy for stakeholders or senior management to understand the value for the money that they are spending.
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Lada Chu - PeerSpot reviewer
Feb 25, 2022
We have seen Workfusion improve on accuracy and compliance... With the Workfusion model, we reduce human error and the need for further QC. We switch more to a QA process where we're testing whether the model is effective.
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reviewer1830321 - PeerSpot reviewer
Apr 7, 2022
WorkFusion helps by speeding up processes. The process takes time. It has business costs associated because there are people waiting to take the next steps in the process. The end result of waiting, whether it is an internal or external team, is that they are delayed. Therefore, it helps us in speeding up business processes and improving employee morale, as people don't have to do repetitive work anymore.
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AG
Oct 29, 2022
The Control Tower enables us to create and use workflows. It helps us run processes. There are a lot of small features, but the Control Tower is a very good feature, wherein we can create bots and schedule them as well as create different instances of them to run in different regions.
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reviewer1779444 - PeerSpot reviewer
Feb 10, 2022
It really does help by either freeing up people's time to focus on more value-added tasks or reducing headcount. We generally have other things that we can get people to do, helping make the employees' work more meaningful since they are not having to do the mundane stuff.
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reviewer1830315 - PeerSpot reviewer
Apr 7, 2022
It takes care of simple tasks so users can focus more on exceptions than on regular use cases. They only focus on orders where they need to handle an exception, some information was not given, or there is an issue that they had to focus on. The rest of it goes straight through without human touch. We want to see our employees as engineers, wherein they think and solve problems, not necessarily have to do repetitive tasks. I think WorkFusion helps with avoiding repetitive tasks.
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Matts Jöhncke - PeerSpot reviewer
Jan 22, 2024
If you compare it to its competitors in the market, it is more Java-native.
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Show 10 more reviews (out of 31)
 

WorkFusion Cons review quotes

reviewer1565805 - PeerSpot reviewer
Sep 18, 2022
Where it can be improved is the speed. I built two bots, one with WorkFusion and the same thing with Python. My feeling was that the speed at which Python did things, how fast it did them, was quite cool. It was faster.
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reviewer1774266 - PeerSpot reviewer
Feb 2, 2022
The most common issue we have is with the OCR, but that also depends on the quality of the documents your scanning. Still, I would say the OCR is comparable to other solutions. I wouldn't say it's better or worse than other OCR engines.
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Shamus Cardon - PeerSpot reviewer
Feb 14, 2022
There could be better version control through their web platform. That is something that could be improved on. Integration from the IDE, e.g., from WorkFusion Studio directly into Control Tower, would be nice to have too.
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Buyer's Guide
WorkFusion
March 2025
Free Report: WorkFusion Reviews and More
Learn what your peers think about WorkFusion. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
DOWNLOAD NOW
842,388 professionals have used our research since 2012.
reviewer1827795 - PeerSpot reviewer
Apr 4, 2022
It is difficult for non-technical users to use WorkFusion. If we really want to build automation, we definitely need Java developers. Their RPA is not for non-technical people. If I look at competing products, like Automation Anywhere, UiPath, Blue Prism, or even Power Automate, a non-technical person can build basic automations and deploy them. Since non-technical people can easily build basic automations, they can be deployed in no time. With WorkFusion, there isn't a similar feature that works well. One needs to write code from scratch to build automation. That is definitely a deterrent if we really want to do quick, dirty automation. I would not rate WorkFusion very high on their no-code, low-code paradigm. In this area, I would definitely expect them to improve.
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Lada Chu - PeerSpot reviewer
Feb 25, 2022
There is enhanced functionality I would like to see, things that would further enhance the user experience, deliver greater efficiencies, and further mitigate risk.
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reviewer1830321 - PeerSpot reviewer
Apr 7, 2022
So far, we have developed only one automation using machine learning. The results were less than optimal. Part of this could be because of the use case that was selected. Overall, our experience was suboptimal. WorkFusion was an outstanding partner in terms of providing their experts for free to help us on that particular use case, but we still have a lot of things to figure out in terms of how to use its machine learning capability.
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AG
Oct 29, 2022
WorkFusion comes packed with certain libraries and .jars. At times, you understand that you're using a system in which a library or .jar is outdated and you need to upgrade it... They need to better manage quickly making changes in WorkFusion to accommodate a situation where other technologies are not supporting the platform.
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reviewer1779444 - PeerSpot reviewer
Feb 10, 2022
I would like it if they provided a more detailed roadmap in terms of where they are going with the product. As we are trying to make decisions about the things that we are going to do to try to augment our capabilities, we could know whether they are thinking about the same things or not.
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reviewer1830315 - PeerSpot reviewer
Apr 7, 2022
We had some issues in the past, but it is fairly stable now. From what I hear, it is more stable in the later versions. With version 10.1.4, there were some issues relating to load distribution. However, it is good now.
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Matts Jöhncke - PeerSpot reviewer
Jan 22, 2024
If we're talking from a developer perspective, the task of actually building automation is not ideal. That's not their strong side.
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Show 10 more reviews (out of 31)

Product Categories

Product Categories
Process Automation
Robotic Process Automation (RPA)
Intelligent Document Processing (IDP)

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Product Categories

Product Categories
Process Automation
Robotic Process Automation (RPA)
Intelligent Document Processing (IDP)

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