Workspace ONE UEM Reviews

We found that most of the use cases we needed were for mobile devices, such as Android and iOS. In one of the use cases, we wanted to use a secured email on iOS. Since we have Workspace ONE, we have what is called the Box application. We wanted to make use of the Box application and push it from VMware. We also wanted to make use of accesses such as a gateway or VPN to gain access to our internal resources.

The solution can be deployed on-prem or in the cloud.

For Workspace ONE, because they have an integration with the Workspace ONE access, the most valuable feature is the integration with the tool. We can do single sign-on and make use of the same user account to log into multiple applications. Security-wise, the solution is also very secure. Workspace ONE is very flexible in a way. Functionality wise the solution is okay.

VMware Identity Manager is a part of VMware Horizon, which is utilized to manage users. I was previously an employee of VMware. I continued using products from VMware, even in HP, Accops, and Novel.

Personally, VMware Identity Manager is useful for comparison purposes so that I can provide better solutions to my company's customers.

Feature-wise, VMware Identity Manager is not a good product but can definitely be considered an average product. Though VMware claims that VMware Identity Manager is an IAM solution, it is just 50 percent of what an IAM product delivers.

The advantages of VMware Identity Manager can be experienced if one uses VMware Horizon.

I use the solution in my company since we have some applications running on it.

From an improvement perspective, there is a need for discounts to be offered by the solution since it is something that any organization can expect from the product.

Due to limited access, we have limited access control.We are using VMware Workspace ONE mainly for access control. Actually, as per our requirements, the product provider offers us conditional access. I think no other product provides this type of criteria. That's why we are using it.

Customer support needs improvement. Many times, when we encounter an issue, it takes a lot of time for the support team to connect with us and resolve the issue. Sometimes, it may take more than one week to resolve any issue. 

In our company, we use two versions of VMware Workspace ONE, one is the SaaS version on the cloud and another version. Most of the customers of our organization are using the solution to manage their devices, including mobiles, laptops, and similar devices. VMware Workspace ONE also provides our company's customers a tunnel access to corporate resources. 

The single sign-on feature, which integrates with the Identity Manager is one of the most vital features. The VMware Workspace ONE Tunnel is another crucial aspect of the solution. 

Authentication processes become seamless with the single sign-on feature of VMware Workspace ONE. Whether the application resides within the premises or outside, the users don't need to reenter the credentials, VMware Workspace ONE auto authenticates using scripts.

The solution can also integrate the app catalog with the Intelligent Hub, which acts as the agent. Applications catalogs and similar aspects can be accessed through one single interface, whether it's from an Android, iOS, or Windows device. It's a very user-friendly tool in terms of accessibility. 

The product enables us to access our internal applications through any device from anywhere.

It's a very good technology. If I’m in Saudi Arabia today and in the USA tomorrow, I can access our internal applications without any downtime. I can access our office application through mobile phones, laptops, or other personal devices. People suffered losses during COVID-19. The product enables us to access our internal applications from anywhere in the world.

VMware Workspace ONE facilitates application management on mobile devices.

Moreover, VMware is not limited to mobile devices; it's also used for Windows 10, 11, and Mac management. 

We've actually started engaging with that. Among the large deals involving 20,000 to 25,000 users, we're working on that one, like putting different backbone issues together.

Workspace ONE has improved our remote productivity very much. I would rate it a nine out of ten, with ten being very productive. 

We've seen that user productivity has increased because users get their laptops or desktops compliant and enabled with the right software, system joining, and compliance, all within a few hours, not two days anymore. That's the experience we've seen in customers.

We've configured single sign-on for two or three enterprise customers, and it works very well. Complications arise when customers use third-party identity providers like Okta. Then, the integrations become slightly complicated, and we need to understand the separate SSO solutions to handle that. 

But for customers without third-party SSO, it's straightforward. Otherwise, we need to assess compatibility.

The user policy enforcement in Workspace ONE has helped in maintaining compliance within the organization. It can meet the compliance requirements on a systematic and visibility perspective. It's very high compared to traditional solutions.

We deploy AirWatch on the mobile devices of our employees. 

It has improved the way our organization functions. It provides security. If you're giving phones to your employees, you want the platform to be secure. If an employee loses his or her phone or someone steals it, the data on the phone itself is secured because you can just centrally disable everything. So, you only lose the device but not the data. If you lose your phone and there is no AirWatch in it, you need to find other creative ways to disable or get your phone back.

It allows companies to apply rules related to company policy. You can use your phone like a normal device with the exception that it is being monitored by the company, which I don't mind because I use the phone exclusively for work.