Zephyr Enterprise Reviews and Pricing

it_user738735

QA Engineer at a tech vendor with 51-200 employees

Sep 18, 2017

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Improves the testing of the product on many levels through planning, test case creation, automation goals, etc.

What is most valuable?

Organizing the knowledge for the product.
Easy test execution plans.

How has it helped my organization?

Mainly knowledge transfer and better team communication.
Test cases verification and acceptance criteria clearance.
Improves the testing of the product on many levels - planning, test case creation, automation goals, test reporting, and verification of the testing.

What needs improvement?

The only thing I have missed is an easy way to configure showing the latest execution results of all test cases linked in JIRA (story/epic), thus, receiving the state of a feature.

For how long have I used the solution?

One year.

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What do I think about the stability of the solution?

No. I didn't use Zephyr when account issues with JIRA cloud occurred this spring.

What do I think about the scalability of the solution?

No.

How are customer service and support?

Actually, I've never used the support. I asked the question in some forum, but didn't receive answers. If that forum is the support, it gets a bad rate.

Which solution did I use previously and why did I switch?

TestLink. Switched because Zephyr has:

Much better UI
Better functionalities
Bug tracking integration.

How was the initial setup?

I used the system after it was already configured and integrated.

What's my experience with pricing, setup cost, and licensing?

I advised my current team to start using it. I have no idea about the pricing.

Which other solutions did I evaluate?

No.

What other advice do I have?

Don't take in mind only the price, this product really improves your organization.

Disclosure: I am a real user, and this review is based on my own experience and opinions.