Zephyr Enterprise Reviews, Competitors and Pricing

Jyoti Mittal

Director - Quality Engineering at a financial services firm with 501-1,000 employees

Jan 27, 2025

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Integration with tool streamlines test management but needs better exporting options

Pros and Cons

"It has a very intuitive user experience."
"It has a very intuitive user experience."

"It's difficult to export the test cases in Zephyr, especially with screenshots or attachments, making sharing test cases not very easy."
"The solution is not really stable. Sometimes in the past, some pages wouldn't load due to issues."

What is our primary use case?

I use it for test management within Jira.

What is most valuable?

This tool boasts an incredibly user-friendly interface that integrates seamlessly with other Jira tools. I particularly appreciate its intuitive features for designing test plans, creating test cases, and executing test cycles.

What needs improvement?

Some areas for improvement, include its export capabilities. Exporting test cases, especially those with screenshots or attachments, can be cumbersome, hindering easy sharing and scalability.

For how long have I used the solution?

I have used the solution for six years.

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What do I think about the stability of the solution?

Neutral

What do I think about the scalability of the solution?

I think that is an area where it can be improved since it's not easy to scale.

How are customer service and support?

The support team is okay. I would rate them as maybe three out of five. It is not very straightforward. In the past, the response has been fast and the follow-ups as expected from good customer service.

How would you rate customer service and support?

Neutral

How was the initial setup?

Since it's a plugin that I can directly add to my Jira platform, it doesn't take time to add it to the program. Once I add it, it's all good. I would say it takes one to two hours.

What's my experience with pricing, setup cost, and licensing?

I think it's an average pricing compared to others.

What other advice do I have?

I would recommend it mainly for manual testing and test management. Within Zephyrscale, they also have automated testing, however, I would recommend it only for test management.

The overall rating is seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Last updated: Jan 27, 2025