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Helix ALM vs Zephyr Enterprise comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
9.5
Helix ALM's customer service is praised for being responsive, knowledgeable, and efficient, aiding users with excellent support and onboarding.
No sentiment score available
Zephyr Enterprise's responsive, efficient, and knowledgeable support team ensures swift resolutions and excellent customer experience with professional, proactive assistance.
 

Room For Improvement

Sentiment score
7.0
Users find Helix ALM slow, unintuitive, with limited reporting, poor integration, and inadequate documentation.
Sentiment score
2.3
Zephyr Enterprise requires improvements in versioning, reporting, automation integration, test repository, security, and error messaging for better functionality.
 

Scalability Issues

Sentiment score
7.5
Helix ALM is praised for its scalability, integration, and stable performance, making it ideal for large, growing teams and projects.
Sentiment score
6.5
Zephyr Enterprise offers scalable usage for organizations, allowing flexible user-based payments and easy scaling up or down in the cloud.
 

Setup Cost

No sentiment score available
Helix ALM provides scalable, flexible pricing with per-user costs based on modules, and discounts for higher user counts.
No sentiment score available
<p>Zephyr Enterprise provides flexible, cost-effective pricing starting at $240 per user annually, with options for volume discounts and custom quotes.</p>
 

Stability Issues

Sentiment score
9.0
Helix ALM is praised for its robust performance, reliability, and high responsiveness, especially during complex tasks and updates.
Sentiment score
5.4
Users consider Zephyr Enterprise very stable, with rare issues, and rate its stability highly, often nine out of ten.
 

Valuable Features

Sentiment score
8.2
Helix ALM excels in managing requirements, tracking issues, and test management with flexibility, customization, robust traceability, and integration capabilities.
Sentiment score
8.0
Zephyr Enterprise provides flexible test management with automation integration, robust reporting, and a user-friendly interface at a low cost.
 

Categories and Ranking

Helix ALM
Ranking in Test Management Tools
14th
Average Rating
6.4
Reviews Sentiment
8.2
Number of Reviews
7
Ranking in other categories
Application Lifecycle Management (ALM) Suites (18th), Application Requirements Management (7th)
Zephyr Enterprise
Ranking in Test Management Tools
5th
Average Rating
7.8
Reviews Sentiment
6.0
Number of Reviews
8
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Test Management Tools category, the mindshare of Helix ALM is 2.9%, up from 1.7% compared to the previous year. The mindshare of Zephyr Enterprise is 10.1%, down from 13.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Test Management Tools
 

Featured Reviews

Harold Pogue - PeerSpot reviewer
Helix ALM is insanely configurable, with great traceability, and flexibility
The most valuable features of Helix ALM are traceability and flexibility. One thing that distinguishes Helix ALM from other solutions is that it is a hybrid cloud model. Helix ALM is not a full cloud implementation like Valerian, Jira Jama, or Atlassian, where we just go through a browser onto the cloud. In the case of Helix, we have code that goes on our computer and then that communicates to the cloud. We have the backup and distribution capability of the cloud, but we have code executing on our machine, and we don't need to worry much about speed and internet lag problems.
Tin Bùi - PeerSpot reviewer
Highly stable solution and meets users' needs
It's mostly used for sales and customer verification. We gather customer information and verify that it's a real person Security is always a top priority in the IT business. We would like to see improvements in the security measures to ensure that customer information is protected. I have been…
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Top Industries

By visitors reading reviews
Healthcare Company
16%
Manufacturing Company
14%
Financial Services Firm
10%
Computer Software Company
9%
Computer Software Company
19%
Financial Services Firm
16%
Manufacturing Company
10%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Helix ALM?
I rate the product price a nine on a one to ten scale, where one is low price and ten is high price.
What needs improvement with Helix ALM?
Helix ALM should be able to integrate with other systems better. Helix ALM should also have an easier user interface, and the solution needs to have drag-and-drop tools included in it.
What needs improvement with Zephyr Enterprise?
We faced some errors while uploading the test cases. The error was not clear. We did not know what the error was.
What is your primary use case for Zephyr Enterprise?
We use the solution for test case management.
 

Also Known As

TestTrack
SmartBear Zephyr
 

Overview

 

Sample Customers

Invision, Softing, CACI, Hunter Industries, ITSO, Itron, EEC, Database Consultants Australia, VirtualScopics, March Networks, WorkForce
Hyundai, Fujitsu, Google, David Jones, Burger King, Ingenico, Websense, Dow Jones, Harris, Saab
Find out what your peers are saying about Helix ALM vs. Zephyr Enterprise and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.