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Eggplant Test vs Zephyr Enterprise comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
8.3
Eggplant Test's customer service is generally quick and knowledgeable, but response times vary, especially for overseas support.
No sentiment score available
Zephyr Enterprise's responsive, efficient, and knowledgeable support team ensures swift resolutions and excellent customer experience with professional, proactive assistance.
 

Room For Improvement

Sentiment score
4.1
Eggplant Test needs enhancements in usability, integration, interface intuitiveness, multi-language compatibility, stability, and updated documentation with training.
Sentiment score
2.3
Zephyr Enterprise requires improvements in versioning, reporting, automation integration, test repository, security, and error messaging for better functionality.
 

Scalability Issues

Sentiment score
6.5
Eggplant Test scales well with licensing considerations, supporting broad platforms but limited by language support and performance issues.
Sentiment score
6.5
Zephyr Enterprise offers scalable usage for organizations, allowing flexible user-based payments and easy scaling up or down in the cloud.
 

Setup Cost

Sentiment score
6.9
Eggplant Test is costly, ideal for large enterprises with high initial costs, offering integration, stability, and minimal hardware expenses.
No sentiment score available
<p>Zephyr Enterprise provides flexible, cost-effective pricing starting at $240 per user annually, with options for volume discounts and custom quotes.</p>
 

Stability Issues

Sentiment score
6.7
Eggplant Test is generally stable with quick support, though some users report connectivity issues, crashes, and Linux compatibility challenges.
Sentiment score
5.4
Users consider Zephyr Enterprise very stable, with rare issues, and rate its stability highly, often nine out of ten.
 

Valuable Features

Sentiment score
7.9
Eggplant Test provides cross-platform automation with AI-driven features, including object recognition, OCR, and seamless modular scripting.
Sentiment score
8.0
Zephyr Enterprise provides flexible test management with automation integration, robust reporting, and a user-friendly interface at a low cost.
 

Categories and Ranking

Eggplant Test
Ranking in Test Management Tools
7th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
17
Ranking in other categories
Digital Experience Monitoring (DEM) (6th), Test Automation Tools (10th)
Zephyr Enterprise
Ranking in Test Management Tools
5th
Average Rating
7.8
Reviews Sentiment
6.0
Number of Reviews
8
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Test Management Tools category, the mindshare of Eggplant Test is 2.0%, down from 2.1% compared to the previous year. The mindshare of Zephyr Enterprise is 10.1%, down from 13.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Test Management Tools
 

Featured Reviews

Tayyaba  Noreen - PeerSpot reviewer
Empowers effective test automation with comprehensive platform coverage and scalability
There was no free trial in it. So, I studied it through a page that tells how it works. It will be good if a free trial is provided for users. Moreover, I would like to give some feedback on the installation process. There are other tools that are much easier to install and get started with. Eggplant could improve its installation process.
Tin Bùi - PeerSpot reviewer
Highly stable solution and meets users' needs
It's mostly used for sales and customer verification. We gather customer information and verify that it's a real person Security is always a top priority in the IT business. We would like to see improvements in the security measures to ensure that customer information is protected. I have been…
report
Use our free recommendation engine to learn which Test Management Tools solutions are best for your needs.
816,660 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Healthcare Company
13%
Financial Services Firm
12%
Manufacturing Company
12%
Computer Software Company
10%
Computer Software Company
19%
Financial Services Firm
16%
Manufacturing Company
10%
Healthcare Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How do I choose between Selenium HQ and Eggplant Digital Automation Intelligence?
Selenium HQ’s biggest advantage is that it is customizable. Its other most valuable feature is that the driver interface is really helpful and user-friendly; Selenium HQ makes it easy to navigate t...
What do you like most about Eggplant Digital Automation Intelligence?
The most valuable features of Eggplant Digital Automation Intelligence are bug hunting and OCR technology.
What needs improvement with Eggplant Digital Automation Intelligence?
Eggplant Digital Automation Intelligence could improve by lowering the price.
What needs improvement with Zephyr Enterprise?
We faced some errors while uploading the test cases. The error was not clear. We did not know what the error was.
What is your primary use case for Zephyr Enterprise?
We use the solution for test case management.
 

Also Known As

Eggplant Digital Automation Intelligence, Eggplant DAI, Eggplant Automation Cloud, Eggplant Manager, Eggplant Mobile, Eggplant Customer Experience Insights
SmartBear Zephyr
 

Overview

 

Sample Customers

FUJIFILM Group, NEC Personal Computers
Hyundai, Fujitsu, Google, David Jones, Burger King, Ingenico, Websense, Dow Jones, Harris, Saab
Find out what your peers are saying about Eggplant Test vs. Zephyr Enterprise and other solutions. Updated: October 2024.
816,660 professionals have used our research since 2012.