What needs improvement with VMware Workspace ONE?

For instance, if a customer uses multiple platforms like Android and iOS, the solution has different features due to API limitations; when our company implements certain restrictions, the solution doesn't provide the same features for varying operating systems. VMware Workspace ONE should allow certain common settings and restrictions across multiple operating systems.

The product's stability for certain instances needs improvement.

I tried to use the tool on an encrypted disk, but it was inconvenient. The encryption was difficult. The product must be available for more hardware.

They could provide DLP integration for applications and specific user account security. Additionally, they should enable data copy-paste restrictions for professional accounts.

I'd like to see more integration capabilities in future releases. There is room for improvement in support, it could be faster.

The solution's pre-stage enrollment could be improved. I would like to see more geofencing in the solution so that we can precisely track and keep a record of the devices in case of theft.

One thing VMware needs to improve is compatibility with different operating systems. Sometimes, customers have old operating systems that are outside the compatibility metrics of Workspace ONE UEM. So sometimes it's difficult to request customers to upgrade those old PCs, and that's a problem for me.

Customer support needs improvement. Many times, when we encounter an issue, it takes a lot of time for the support team to connect with us and resolve the issue. Sometimes, it may take more than one week to resolve any issue.

The solution is an improved version. Pricing is a limitation. I think it's on the higher side, so if it were cheaper, it would benefit more organizations.

Sometimes, we have challenges with remote patching and remote version upgrades. We'd like the product to improve these capabilities to make patch management especially a bit more straightforward. We do not need any extra features. Technical support could be better.

There could be ease of integration within the environment. I didn't have any issues when using it, but the integration part was a bit difficult for the other team.

The length of time it takes to deploy an application could improve.

The only downside to the solution is that the dashboard is very confusing. When we are not really working in Workspace ONE control for a long time, we tend to forget where to go because there are a lot of links. The solution is similar to Intune. Basically, VMware Workspace ONE is still the macOS management, which is still lacking as compared to other MDM solutions. VMware needs to focus more on macOS, and managing macOS.

The application itself individuals are getting annoyed with it. They are looking to integrate with ABB applications regardless of whether it is Android or iOS based. We are wanting to shift from this application because of the integration issues we are facing.

We have some problems with Workspace ONE. We have used the politic MDM for mobile, and it was probably one month before one account just removed it. It's likely an error from Samsung since this device gets updates from Samsung. Once an update happened, they remove this from the MDM platform from Workspace ONE. However, I could not track down the reason this happened. We'd like to see a better connection to Microsoft Azure and a better connection with Check Point. It's not completely stable. While we have some wrappers in the product, I don't usually find what I want. The two-factor identification process needs to be easier.

The management interface needs to be better. We'd like more useful support. The scripting language is all very unique to the product as opposed to using any kind of industry-standard methods. That might be frustrating for some teams. The initial setup can be complex.

VMware Workspace ONE can improve in virtual reality. Customers are now looking toward virtual reality devices. Though it supports virtual reality, it's treated as an Android device. Customers want to deal with VR devices, they want a specific VR tool. Not an Android device VR tool.

I'd like to see a more Microsoft-oriented product with a modern enterprise mobility management platform fully integrated with a Windows ecosystem and the capability to natively integrate with SCCM for a common management for a hybrid workspace. The solution lacks a specific environment such as Windows. I would also like to see a more specific customization for each single platform, such as macOS, Apple devices, and the like. It would make the product more competitive.

We'd like the customization to be better. It would be ideal if the interface was better to make it easier to manage all devices. We'd always like more features and functionality in the future as the solution continues to progress.

VMware Workspace ONE for the new users or the new clients that they try to procure and learn it, there can have difficulties. It does not have user-friendly portals. The portal seems to be more user-friendly in Microsoft solutions. We don't have the availability of sharing with other platforms, such as social platforms, or YouTube. We don't find those learning materials. It is very difficult to learn.

VMware Workspace ONE isn't that good with patching and fixing, especially when compared to BigFix. This is an area for improvement. BigFix did a really good job in terms of patching and fixing, but it had a lot to do with IBM's integration to virtually every other platform out there. That integration really helped from just a server patching and endpoint management situation. They (IBM) are very good at doing discovery, which is basically surveying the endpoint asset and finding out what vulnerability was there. It might be you're running Windows 10.647, and there are known vulnerabilities below that, so the prioritization of that patching became easy to create rules for, and make sure that you patched all devices with that current OS expeditiously. Training for VMware Workspace ONE could also be improved, especially when compared to HCL who did a good job, either remote or self-paced.

Support is probably the main challenge that we have. Their support was not very good. We had to tell them what we told them four or five times. This product makes use of SAML across the board, which has seven known security flaws. It would be good if the company created a way to protect against SAML flaws. One way would be to integrate a firewall server or an endpoint out in the cloud with which you could establish trust. If you knew nothing about SAML and you did some Google searches about what SAML is, what are the flaws, and what are the known vulnerabilities, eventually, you'll find that there are seven flaws. There are two methods that you can use to solve those seven problems. They essentially involve putting a firewall or putting rules, such as access controls, so that anybody in the world can't just come in, authenticate, and either be a good guy or be someone trying to knock on my door and get into my house. If I could eliminate that, it would be awesome.

VMware Workspace ONE platform offers support for Mac Books and we see that there is some room for improvement in that area versus all the products out there.

Our central authentication mechanism is not integrated with this solution, which we deployed three years ago. So far, our goal is to integrate it with our two directory servers, but we've run into a few challenges. We are not able to connect with support to help us resolve this integration issue. I would like to see improvements made to both the support, and the pricing.

In terms of Workspace ONE, we are migrating it from on-premises to the cloud. I would like to see more service notifications.

There is no Apple zero-day support for updates. The Apple developer option is not enabled in OEM, which makes it very difficult to manage the Mac devices proactively. They rely on a third-party tool for the packaging, which is why they are lagging. I would like to see Apple and Mac devices have zero-day support. It needs to be activated. The Macbook downloadable license needs to be integrated.

The location service could improve and more integration with other devices, such as Android enterprise and Apple devices. We are having some issues with JavaScript or XML, and there is not any information provided for resolving it.

I don't see any such areas where we are lacking. I was just doing the evaluation of other products to see if they have something else. However, this isn't missing anything, even when you look at the competition. The pricing could always be better. It would be nicer if they were cheaper and more competitive.

They do have a good integration, but there is a long way to go as far as integration is concerned. They need to integrate with the cloud solutions a little bit more. We are looking for Azure integration.

I would like to see some integration with native Microsoft products such as anti-value.

VMware is an expensive tool, and we are not using the complete platform. We are paying for a tool that we are not fully using. We need a specific tool that provides us with what we need. We have decided to switch to another solution that we are currently evaluating and doing PoCs for because we work on iPads only. I prefer to work with Jamf Pro because it is more specific to working with the iPad features.

The initial setup should be simplified. I would like to see further integration suites and user direct using IdPs such as Okta. I would also like proper integration in the field of endpoint security.

The solution needs to offer better training. We need to understand items such as third-party integration capabilities or new features before we start to work on a new implementation. Sometimes, this isn't clear and it can affect our work. The training that is available is quite expensive for us. They need to make it much more reasonable so that we can afford to be properly trained and informed. Technical support needs to be more responsive to our requests. If something happens on a weekend, we won't get any help until at least the next business day.

From an identity perspective, there is a lot of room for improvement when it comes to integration with other solutions. I would say it needs more capabilities in terms of direct integrations, including cloud identity solution integrations. Other areas of improvement are the synchronization functionality, as well as group management. I believe these areas could do with some polish. But beyond that, I wouldn't say anything else needs to be revamped.

Although it's supposed to be compatible with Chromebooks and Windows, we find that it's quite limited. I think it doesn't work properly with Chromebooks because you need a Google license to manage them. For this reason, we didn't end up using AirWatch with Chromebooks. The overall accuracy could also be improved. It's not accurate enough when it comes to sending items to end-users.

The reverse proxy is not intuitive and it takes time to get it right, so this is something that can be improved. The cost of this product is a little high and should be reduced. There are a lot of interfaces and components, which makes the setup a little bit complex. If you have a lot of shared devices and want to have a mass deployment, then it is time-consuming to do. They have a feature where you can send out a code for enrollment under VMware, to obtain a user ID, but even with that, it has to be done one by one. You have to go inside and dig out the code, one at a time, and record it. It would be helpful if it generated a report so that you could use it to talk with the team. As it is now, it is not difficult but it could have been done better.

The app installer is something that they should really change. It creates a lot of confusion for the user. The app installer will notify you when an update is available, but it doesn't tell you what's going to be installed. So if you tell the user to update, they won't do it because if they look at the app installer, they're going to see that they have the latest version. They also need a different UI for the app installer.

VMware should develop an integrated platform for their security products to give a singular integrated and holistic view of the devices covered by different security products whether Workspace One or Carbon Black. Should also look at having a common end point agent to be deployed as an added advantage to customers who own both the products Workspace One as well as the recently acquired EDR - Carbon Black. Also, VMware should have a special support package for on premise setups so that the same value is realised by customers similar to cloud based deployment.

The main negative issue is the cost of licensing. In terms of additional features, it's hard to say because I know there are other options out there, add-ons and other things that are within workspace and available,but I haven't had time to investigate. We're not going to be supported after next year.

Pricing is the only challenge right now. The licensing fee should be simplified a little bit. They have kept too many products as add-ons. These need to be bundled with the low-cost, standard version. This will help customers in adopting this technology at a faster pace.

The mobile device repository is somewhat difficult to manage with a large user base. I would like to see support for "remote wipe" in the case device of theft.

The accuracy of the management function has room for improvement. It's important to us because sometimes we send a profile to the machine and it's pending but doesn't reach. And we have to go manually and push it. Also, Chromebook management needs a lot to be improved.

The solution needs to adapt to the cloud based reality of the current world model. Some customers may have reluctance to this, but it is the next level for all of the big providers. Azure, AWS, and Google are all at the forefront of cloud-based solutions.

In terms of the inventory management side, as in the invoice management, the stock management and the entire inventory of an organization is lagging a bit in comparison to Blackberry or other EMM solutions.

I want to see VMware move the management to the cloud. For now, the management is the premise of our server, but we want to move it to the cloud.

AirWatch has all the features. One of the things that I want them to improve on, if possible, is the management of Mac devices, MacBook Pro, for example. They do it, but they have scope for improvement, in my opinion. It's not that it's that bad, it's just a small need. They have set the bar very high already so that's the expectation.

The console comes bunched together as a package and inbuilt. Its called Workspace ONE. Whenever we have an issue, we contact the service provider, and instead of a fix, we are just getting the next version of Workspace ONE.

MBM/MCM could be improved. MBM can support specific versions of development tools. If VMware would let the customer know this more clearly, we would not need to waste time explaining this and delaying the project. Also, the Content Locker cannot inherit permissions for the Windows Public Folder. If they could integrate with Microsoft on this point, it would be the perfect functionality.

We're unhappy with the quality of support we get for it. We're unhappy with how upgrades occur, so we are migrating away from it. We have an on-premise AirWatch solution and for us to do upgrades we have to call AirWatch to be able to perform the upgrades. They're busy, and scheduling it is not timely enough for us. There are features that we want like the ability to use Derived Credentials and things like that, which we can do with AirWatch, but doing so we move up into a different tier of licensing and the cost increases dramatically. To get the features we want, we can do the same thing with Microsoft Intune and we're going to see a product savings of over $70,000 a year.