kCura Relativity Reviews

Enterprise buyers find kCura Relativity's pricing to be complex and potentially expensive, with charges per user and per gigabyte for hosting. Costs can increase with user numbers, but there are tiered reductions in per gigabyte costs based on data volume. Users mention a transition from previous pricing models, highlighting variations depending on vendor choice. It's noted that while it might be costly for individuals, companies generally find it reasonable.

• "It's worth the money."
• "Users are typically charged a fee per user account and a separate fee based on the amount of data processed and hosted."
• "They are maintaining the per gigabyte pricing, and it's based on tiers of how much data you host with them."

Users primarily utilize kCura Relativity for litigation and discovery-related tasks, focusing on document management, analysis, and production. Involving API development for e-discovery and documentation, they cater to large data volumes, often requiring data hosting and management. They categorize documents based on responsiveness, privilege, and confidentiality according to client instructions. Additionally, organizations use it to deliver client projects and handle cases for legal review and document production processes.

Technical support for kCura Relativity receives positive feedback for helpfulness and responsiveness, although there are occasional delays due to staff working from home and time zone differences with Albania. Users appreciate their communication and comprehensive answers. Some users report reaching out multiple times and consistently receiving quality support. Others rely on intermediaries to communicate with Relativity, implying indirect experiences. Generally, kCura is recognized for prioritizing customer service.

Users experienced varying levels of difficulty with kCura Relativity's initial setup. Some found it complex, requiring support and training, while others noted improvements and a relatively smooth process. A seamless six-week rollout was mentioned, supported by a team of specialists. Familiarity from long-term use contributed to ease for some teams. New users found it manageable with practice. There was no notable negative feedback about interactivity, indicating effectiveness in meeting needs.

kCura Relativity offers scalability by enabling service expansion through various servers and nodes. Implementations handle substantial document volumes efficiently. Organizations manage from a few to hundreds of users, and experiences with adding users are favorable. While some older versions face load balancer issues, their users use them effectively. Despite some provider-related issues, most organizations are satisfied with the current performance, with plans to potentially increase future usage as data volumes rise.

kCura Relativity demonstrates high stability with reliable performance and minimal issues, though it occasionally faces service disruptions. Users acknowledge improvements are needed but recognize proactive measures for resolution. Despite its rare site-wide problems, stability maintains a strong reputation. However, large or complex document processing can sometimes lead to crashes, particularly with sizable PDFs. Users express satisfaction with its dependability, citing minimal bugs and glitches, but acknowledge it is not flawless in all scenarios.