LiveAgent Reviews

We are a real estate management company and act as property managers on behalf of apartment owners. We have our own platform for data storage which covers contracts, finance, maintenance, etc. and we are constantly trying to increase the information on our database. We are considered premier customers of LiveAgent and receive early updates from the company. I am head of process management at our company. 

The system provides email and a chat function. It has many features which you can choose to implement as well as service level optimization which is a good feature. 

I've worked with a call center company where we use LiveAgent to contact our customers. We've used Zendesk and other live chat platforms, but we discovered that LiveAgent was easier for us. It helped us to carry out our duties seamlessly. It was very easy for us to prioritize tasks. We were able to keep our messages and responses very organized, which some of the other products didn't give us and didn't give us what we wanted.

Working with LiveAgent helped us with our support contracts. We are a call center company; we were contracted by First Bank of Nigeria. When we were considered, they had a seminar to help us understand some of the basic questions customers would ask, and the possible answers to give them. Working with the bank, we helped them to interact with their customers.