Adobe Commerce Reviews

I work mostly with clients who have online businesses and clients who are entrepreneurs who have new online businesses and want to expand them. I sit down with these clients, understand their business, and lay out their online business plan. We set up a framework for the business, then we set up their website and application so that they can sell their products online, very conveniently. I provide a solution to ensure that any brand, user or online merchant can sell their products online.

I am self-employed, but I do have a firm set up here in India for tax purposes. There are certain rules and regulations regarding taxation so my firm who provides certain additional support when we have a large set of tasks and work to support. I do work by myself most of the time, but there is always additional support if there is an influx of tasks or assistance needed.

Mostly, the clients need an e-commerce solution; whoever has an offline business or has any stores or physical setup, but they want to venture into an online business to sell their products. These clients use my services to set up their online business. A few examples would be grocery clients want to sell their products online, or clients from the clothing industries, or from the mechanical industry who have their own registered instruments and they want to sell online. In those cases, they use my services so that they can set up an online shop where they could conveniently manage their inventories and I would be able to handle their online sales. These are the areas where clients use us as a service provider.

I'll share an example of a site we helped. This is one of our premium clients who only had a physical shop selling fitness equipment within Australia. We understood their product structure. We determined how conveniently and how easily they can set up their online business. We figured out a plan and set it up. Their shipping and payment methods were previously handled via phone and email orders and inquiries. Instead, we streamlined their business to their online presence. Now with the website, all of their offline orders have been converted into the store business and their sales are improving 60% year on year and now they are one of the premium brands selling gym equipment across Australia. That's how we scale this business within the span of two to four years.

I have around another 10 to 15 examples like that.

I'll share another from the US. The company works in feeding equipment and they had certain trademarked products. The problem with their business was that they were not getting coverage. We set up the shop and we ran different online campaigns and did some social media promotion. Now almost 90% of their business has gone from retail to online. That was one of the agreements and they were very happy about. Now they can handle everything in one warehouse whereas earlier they had four to five warehouses because of the retail ordering. Now this online ordering has helped them reduce their cost substantially, by at least 60%. Additionally, their online sales are tied up with FedEx shipping so they also got preferred shipping rates for delivering those items. That's how we helped them on the gross margin level, increasing their sales six to 7%. Our margin on products was somewhere around 12 to 13% and now it improved to around 18 to 20%.

Magento replaced one of the old platforms at HP, where I used to work, for e-commerce at HP Broadcom stores, which was pretty much our front-end platform for e-commerce. HP's online stores are hosted on Magento nowadays. We had to develop many capabilities along with Magento's capabilities, including, for example, payment gateway integration, rating reviews, suppliers, and fulfillment partners integration. So we did a kind of end-to-end setup of Magento from a commerce perspective in some of the countries, and with all the peculiarities of each country, we had to make Magento adaptable for countries like Argentina, Brazil, and Colombia. So, we had to meet with all the legal and customer experience needed for those specific countries where we deployed Magento. Though it was pretty much the same store, for some kind of improvements or enhancements, we had to do something local from a business perspective or for legal and tax-related purposes.

Magento is very flexible, and it's one of the biggest e-commerce platforms. I would say that there are a lot of system integrators worldwide, which is great. So, I think you can have access and higher expert system integrators all over the world. Sometimes, the system integrators feel the need for Magento to be more customizable. It's a very agnostic platform, so you need to customize everything. For some kinds of features, it probably could be a good idea to have the solution customized so that it can be an out-of-the-box solution. But it's a good platform, pretty much from my perspective. I'm not a technical person, but we had some kind of late response in page loading, let's say page load speed. I don't know if it's from Magento or based on the solution that was built by the system integrator. I think it is a mix of both. Getting a platform that is really fast is something important for our customers. So we need to make sure that every time we are building a store, we are going to deliver very good page load speed performance.

At our company, we use Adobe Commerce to support a couple of system integrations. The solution is used for real-time data fetching from the back-end of SAP ERP solution. Our organization deploys Adobe Commerce for various system environments. 

Adobe Commerce can be used by a chemical manufacturing company, which has customers around the globe. The company uses the solution to showcase sample products so that they can be shipped from one region to another. The solution helps with competitive pricing, material quality, and product delivery to gain an advantage over competitors. 

The solution is useful in the area of e-commerce.

E-commerce is a tough area. E-commerce platforms improve over a period of time. I only like the fact that the product has improved over time.

We use the solution to build a tailor-made website and e-commerce system. It's working with internal platforms and operations on the platform.

Adobe helps clients post their sales online and in eCommerce. It has filers and everything related to orders online. 

The product's most valuable aspect is its standardization. It allows easy integration with other systems through various plugins. Additionally, there is a great community for support.

The limited availability of experienced developers can make the product costly to maintain.

Adobe Commerce is where most of our product inventory information is shared, including price books and all logic and conditions about how to display a variable differently to different users. A piece of Adobe Commerce is used with a bit of personalization on top of it.

The most valuable feature of the solution is its ease of integration with any upfront platform or CMS solution. The solution also provides ease of access through APIs, making it flexible. Compared to its contemporary products, Adobe Commerce is easy to learn.

We use this product mainly for E-commerce websites.

Generally, the development time is quite extensive in Magento. This is not headless architecture, which we typically need for CMS. Headless architecture makes it very easy for content to be made available across multiple platforms. Because Magento does not have headless architecture, you get stuck with one platform, one architecture. Magneto is monolithic in character, making it difficult for us to scale up very high quickly on the content side.

In addition, launching new websites and mobile apps across different platforms is quite a tedious task with Magento while it is much easier with others. This is once again due to how they have structured it as a product platform. I've felt these kinds of things make the overall cost of ownership higher for Magento. Even though the platform in itself comes free for community addition, the cost of development, change requests, and the maintenance just becomes too much for the long-term and it slows you down quite a bit.

In the next release, I would like to see hyper-personalization.