Service and Support
Bonita customer service is generally described as good, timely, and helpful, often praised for pleasant interactions. Many rely on Bonita's strong community support for technical issues. Some have noted excellent technical assistance, while others find it challenging to contact support, especially for open-source users. Bonita's professional support is highly regarded for being prompt and effective in addressing business issues, though response times and engagement can vary based on support level and version usage.
Deployment
Many find Bonita's initial setup easy, particularly for Bonita Studio, which installs simply on a desktop. Transitioning to full deployment requires strong IS understanding and server resources, appearing complex for some. While some manage comfortably within an hour, others feel it's challenging and suggest training enhances best practices. The docker container option aids virtual environments. Some note it's difficult compared to competitors, suggesting more guidance is needed.
Scalability
Many users report Bonita scales well, running hundreds of concurrent processes on a single server. While some have not tested large-scale deployments, there is confidence in its scalability. Community edition users find limitations, while paid versions are expected to perform better. Organizations with thousands of users see no problems scaling usage. For cloud version users, scalability is managed automatically. Some believe Bonita may not match other technologies, but its advantages make scalability less concerning.
Stability
Bonita is praised for stability in various environments. Some users mention crashes with Bonita BPM Studio but regard it as reliable, urging use of tried versions. It's noted for robustness compared to competitors. While some bugs relate to server issues, these are often resolved, ensuring reliability. Occasional issues emerge with web pages, not impacting Bonita's overall steadiness. Reports indicate improvements in recent iterations and production environments, highlighting maturity and enhanced performance over time.
