Control-M Reviews

Vendor: BMC

4.4 out of 5

120 reviews
98% willing to recommend

1,858 followers

What is Control-M?

Control-M is used for enterprise workload automation, orchestrating finance, retail, healthcare, and supply chain processes. It handles batch job scheduling, managed file transfers, cloud integrations, and compliance auditing across on-premises, cloud, and hybrid environments.

Get the Control-M Buyer's Guide and find out what your peers are saying about Control-M, Camunda, Appian and more!

Control-M is the #1 ranked solution in top Workload Automation solutions, #2 ranked solution in top Process Automation solutions, and #4 ranked solution in top Managed File Transfer (MFT) solutions. PeerSpot users give Control-M an average rating of 8.8 out of 10. Control-M is most commonly compared to Camunda: Control-M vs Camunda. Control-M is popular among the large enterprise segment, accounting for 75% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 28% of all views.

Helped 839,319 peers since 2012

Featured Control-M reviews

reviewer1631958

Maintenance Manager at a transportation company with 10,001+ employees

A new feature, which we deployed about two years ago, is the Managed File Transfer (MFT). We also use Managed File Transfer Enterprise (MFTE) for external transfers of our biggest use cases. Another valuable feature would definitely be the MFT dashboard that is now available in Control-M natively. It is easy to just search for jobs, files, etc. Instead of the customers contacting us to find out what happened, when it happened, and why it happened, they are able to service themselves. This allows us to cut down on operational staff, costs, and time because customers can manage it themselves to a degree. The most valuable feature is definitely the Self Service. A couple of years ago, it was available, but not with the features that it is today. There wasn't really uptake on it, although it was available. We have seen a steady growth in the number of users using it and what they are using it to do. They are using Self Service to schedule by themselves and do monitoring by themselves. They interact with their schedules. Also, the performance of Self Service is very user-friendly and more accessible. That is one of the features that we use a lot lately. The reporting has definitely improved over the years. We are definitely doing more of that as well. We are definitely seeing more value in reporting on the batch schedules, optimizing it and seeing if we can cut costs.

Read full review

Alex Liendo

IT Supply Chain Manager at Alicorp

First of all, the shift from manual to automation has been valuable. We have a tool that can automate. The second valuable feature is that there have been many benefits, which we have been utilizing little by little. The third valuable feature is that there is a good support team. They have solved things that other companies have not done. When it comes to IBP, because it is SaaS, it was not easy for our team, but we received good support. At first, there were also issues regarding the functionality of SolMan. We saw that it was not going to work, so we did not go live with that, but they told us that there was going to be a new version where the ticket would be generated almost automatically. Because they were releasing a technical issue that would allow us to generate a job automatically and generate a ticket in a simpler way, we waited for that upgrade to be released, and it indeed was like that. Such continuous support is very valuable because it is not a tool that does not progress. They are constantly releasing things and allowing it to grow and cover more functionalities.

Read full review

AbhishekSaxena2

Subject Matter Expert at a consumer goods company with 10,001+ employees

Control-M Workload Archiving is a very good feature for us. It helps with our customer requirements in terms of reporting and auditing. We have internal audits every quarter, and every six months we have external audits. During these audits, the auditors get historical data through Control-M. Previously, when we didn't have any archive server, we managed the data in Control-M with man-made scripts, and we would pull the data for the last 365 days, or three or four months back. Since we installed the archiving, we have been able to pull the data, anytime and anywhere, with just one click. Control-M gives us a unified view where we can easily define, orchestrate, and monitor all our application workflows and data pipelines. We are mostly using SAP and other business warehouse jobs, and we can easily see the systems through Control-M. It gives us a very good view of geographical data. If I go through the Web Services to show things to my customers, they are very satisfied with the Control-M views. They can check historical data and they can see the current view. They can easily pull these up. We are satisfied with the fact that, with one click, we can see all the applications within one view. Our line-of-business personnel use Control-M’s web interface to support their business initiatives. One of our big applications is our JG application, where a user needs a data pipeline and Power BI jobs with refreshed data. Instead of the user having to send a request to our Control-M team, they can use the Web Services directly to check their data. If they're using an iPad or a desktop, they can easily check on it themselves. They're not dependent on the Control-M team directly. We educate users on how to check things and how to pull the reports. It is very easy to use. Also, we don't have 24/7 support within our company. Suppose a user needs something at midnight. They don't have to wait for the Control-M admin team to give them the report. They can directly pull the details.

Read full review

Control-M mindshare

Product category:

As of March 2025, the mindshare of Control-M in the Process Automation category stands at 4.5%, up from 3.9% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Process Automation

PeerAnalyst reports based on Control-M reviews

Type	Title	Date
Category	Process Automation	Mar 4, 2025	Download
Product	Reviews, tips, and advice from real users	Mar 4, 2025	Download
Comparison	Control-M vs Camunda	Mar 4, 2025	Download
Comparison	Control-M vs Pega Platform	Mar 4, 2025	Download
Comparison	Control-M vs IBM BPM	Mar 4, 2025	Download

Title	Rating	Mindshare	Recommending
Camunda	4.1	28.1%	89%	77 interviews Add to research
Appian	4.2	7.2%	95%	60 interviews Add to research

Valuable Features

Control-M's most valuable features include its robust automation capabilities, user-friendly GUI, and comprehensive integration with diverse applications. Users appreciate the ease of complex scheduling and monitoring through a single interface. Cross-platform support, self-service options, and the extensive library of plugins enhance functionality. High availability and security features like SSH connections and PGP encryption are appreciated. The software excels in file transfer management and offers proactive error handling and streamlined workflow orchestration.

"Helix Control-M has contributed to the overall stability of our applications and improved user experience."
"I would definitely recommend Control-M to every institute because it is extremely helpful to manage every task without any manual error."
"The best feature is that we can automate everything. Moreover, we can access all the features through one dashboard, which is beneficial."

Room for Improvement

Control-M needs improvements in reporting capabilities and flexibility in process output analysis. Users face difficulties with complex integration, customization, and version upgrades. The existing user interface presents usability challenges, and there is a demand for better automation, real-time monitoring, and API enhancements. Licensing costs are a concern, and increased support and documentation would be beneficial. Users desire more seamless patch applications and centralized connection profiles, along with a smoother upgrade process and comprehensive support for new releases.

"There can be some complexities with the UI part, especially with the advanced features."
"The licensing cost can be improved."
"Its initial setup is a bit complex. They could provide more documentation and tutorials to make the initial setup easier to understand. Enhancing the documentation could simplify the setup process."

ROI

Control-M demonstrates significant cost savings and enhanced efficiency. Organizations benefit from reduced manual intervention and centralized operations, resulting in time and resource savings. Automating processes and improving service levels through Control-M decreases operational costs, shortens job execution times, and boosts data transfer reliability. Major improvements in monitoring and troubleshooting are evident, leading to a quicker resolution of issues. Many users report realizing a worthwhile return on investment through these transformative changes.

Pricing

Control-M pricing is often seen as expensive but justified by its comprehensive features, making it suitable for larger enterprises. Licensing models can be complex, with options based on job count, task licenses, or endpoints, which can impact costs significantly. Smaller companies might find the pricing prohibitive due to high initial setup and licensing expenses. Some users suggest bundling or CPU licensing for better value. Overall, Control-M offers robust functionality that corresponds to its premium pricing.

"It is a little bit expensive."
"The pricing is moderate, not too low or too high compared to other solutions."
"Pricing is generally affordable, though some features cost a bit more."

Popular Use Cases

Businesses use Control-M for automating batch processing, job scheduling, and enterprise workload management. It enhances automation across various platforms like mainframes, cloud, SAP, Oracle, and Informatica. Organizations implement it for tasks such as file transfers, data management, and monitoring, benefiting sectors like finance, retail, and IT. Control-M is integral in orchestrating processes, minimizing manual tasks, and optimizing workflows across traditional data centers, hybrid, and cloud environments.

Service and Support

Control-M's customer service and technical support are frequently praised. Users find the team knowledgeable and responsive, providing timely resolutions. However, some report delays, particularly for complex cases needing escalation. Ratings range from satisfactory to excellent, with appreciation for their quick communication and ability to handle urgent issues efficiently. Online resources and community forums contribute significantly to problem-solving. Occasional dissatisfaction with first-line support or resource allocation is also noted, but improvements are acknowledged.

Deployment

Experiences with Control-M's initial setup varied, though many found it straightforward and simple. Some mentioned using well-documented guides, while others highlighted integration challenges and the need for familiarity with technical aspects. Installation usually took days to weeks, depending on infrastructure size. Control-M facilitated smooth migrations with tools and strong support, though complexity arose with extensive deployments. Many organizations appreciated the structured setup process and effective support, enabling quick adaptation and efficient operation.

Scalability

Users report that Control-M consistently scales well, handling increases in workload effectively without significant issues. While they experienced some challenges like load on servers during simultaneous log-ins and job surges, these were typically resolved with server management and optimizations. Cost and cloud integration were noted as considerations. Many highlight smooth scaling processes, especially with agent additions, making it suitable for enterprise applications.

Stability

Users report high stability with Control-M, often describing it as bulletproof and reliable. Few encounter stability issues, typically attributing them to infrastructure or external factors. While past versions had some issues, updates have significantly enhanced stability. Control-M frequently experiences minimal downtime and users find it dependable with high performance. The environment supports running many jobs simultaneously. Several users appreciate BMC's proactive support team for quick resolutions. Many agree that it's a consistent and efficient platform.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Control-M Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Financial Services Firm

28%

Computer Software Company

13%

Manufacturing Company

Insurance Company

Retailer

Healthcare Company

Government

Energy/Utilities Company

University

Educational Organization

Real Estate/Law Firm

Construction Company

Comms Service Provider

Media Company

Transportation Company

Wholesaler/Distributor

Hospitality Company

Non Profit

Outsourcing Company

Legal Firm

Consumer Goods Company

Logistics Company

Performing Arts

Pharma/Biotech Company

Compare Control-M with alternative products

Learn more about Control-M

Organizations leverage Control-M to efficiently monitor and manage business-critical processes like payroll, HR, SAP, Informatica, and database tasks. It enhances visibility, security, and error resolution. Automating and optimizing workflows in data centers, AWS, Azure, and Google Cloud Platform, Control-M supports diverse technological environments. The platform's robust capabilities make it suitable for effective centralized management of applications and data pipelines, ensuring enhanced collaboration and scalability.

What are Control-M's most important features?

Integration capabilities: Seamlessly integrates with various systems
Automation API: Facilitates automation through APIs
Managed File Transfer: Simplifies secure file transfers
GUI console: Intuitive graphical user interface
Role-based administration: Provides access control
Single-pane view: Centralized monitoring dashboard
Scheduling options: Flexible job scheduling
Workflow orchestration: Coordinates complex workflows
Reporting: Generates insightful reports
Monitoring: Tracks and manages tasks
Forecasting: Predicts future workloads
Self-service portal: Empowers users with self-service tools
Plugins: Extends functionality through additional plugins

What are the benefits or ROI of using Control-M?

Enhanced visibility: Centralized view of all processes
Ease of use: User-friendly interface
Error reduction: Minimizes manual errors
Improved collaboration: Facilitates teamwork
Scalability: Supports growth and scale
Support: Comprehensive customer support

Control-M is implemented in industries like finance to handle payroll and HR tasks, in retail for inventory management and supply chain processes, and in healthcare for compliance auditing and patient data processing. Organizations benefit from streamlined workflows and automated processes across on-premises, cloud, and hybrid environments, ensuring efficient and secure operations.

Control-M was previously known as Control M.