IBM OpenPages Reviews

IBM OpenPages is considered a higher-priced solution, often described as being between moderate and expensive. Many users find it unsuitable for small and medium-sized enterprises due to its cost. While some may not directly handle the pricing information, the general consensus indicates that the expenses associated with licensing and setup can be substantial, positioning it as a more viable option for larger organizations.

• "The solution is not cheap."

IBM OpenPages enables risk and policy management, enterprise and privacy risk oversight, and IT governance. Users develop more effective practices with tools like dashboards offering a comprehensive risk overview. They appreciate its integrated reporting, workflows, and security rules. OpenPages features document management and supports operational risk assessment with a dedicated module. It helps manage global workflow, assess risks, and utilize controls, making it beneficial for organizations focused on risk and governance.

IBM OpenPages receives high marks for customer service and support. Many rate it nine out of ten, citing professional and efficient service, especially regarding Wi-Fi issues. The team is supportive, providing swift assistance and maintaining a helpful process. They are available 24/7, though some find it challenging to get a quick response. While technical support is generally prompt, there are occasional concerns about response times and resource competence.

Initial setup experiences with IBM OpenPages vary. Some found it straightforward, rating it eight out of ten. Many considered setup easy, as everything is web-based, while others noted it can be complex, taking around two to three days. Some found deployment easy aside from formatting and template requirements. One group had setup handled by their company, receiving it once stable. Some mentioned it involves a standard GRC setup supported by RDBMS databases.

IBM OpenPages demonstrates strong scalability with high ratings from users, indicating its effectiveness in accommodating enterprise-level businesses. Many rate it highly, emphasizing its capability to scale efficiently. It is commonly used by enterprises, who appreciate its robust nature for larger environments. While users have varying opinions, ranging from very high scores to moderate ones, it consistently shows reliable performance in scaling demands. Its adaptability is well-regarded among enterprise users.

Users rate stability capabilities of IBM OpenPages around eight out of ten. Its stability is said to depend on concurrent usage, particularly how many users are logged in concurrently and which features they are utilizing. Security rules are excluded, and resource scenarios led to knowledge gaps, causing case transfers. However, users affirm IBM OpenPages as stable.