iServer Reviews

Name: iServer
Brand: Orbus Software
Rating: 3.7 (18 reviews)

3.7 out of 5

18 reviews
85% willing to recommend

702 followers

What is iServer?

iServer is a unified software platform and enterprise modeling environment that extends and enhances the familiar, market leading Microsoft Visio and Office products. Core capabilities provided by iServer include an enhanced Microsoft Visio diagramming interface, a powerful central repository for all enterprise architecture or business process models and documentation, and a range of tools for visualization, analysis and decision making.

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iServer is the #7 ranked solution in top Enterprise Architecture Management solutions and #14 ranked solution in Business Process Design tools. PeerSpot users give iServer an average rating of 7.4 out of 10. Based on the analysis of the 18 most recent iServer reviews, the overall sentiment is positive, with a sentiment score of 7.4. (Among the highest in the category). iServer is most commonly compared to Sparx Systems Enterprise Architect: iServer vs Sparx Systems Enterprise Architect. iServer is popular among the large enterprise segment, accounting for 45% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 36% of all views.

Buyer's Guide

Enterprise Architecture Management

November 2024

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Featured reviews

Antonios Lazanakis

Senior IT Solution Architect at a financial services firm with 10,001+ employees

We use iServer to establish an enterprise architecture function in our organization iServer is a very flexible platform for defining your own enterprise architecture model. It is very easy to import data, and we also have good integration with Visual Drawing Tools and SharePoint. The solution is…

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AHMEDIBRAHIM1

Enterprise Architecture practice head at Positive Side Consultancy

We use the product for various critical functions within our environment, particularly in a government entity, where it assists in governance, workflow management, and generating reports and live database activities. It enables flexible parameters for any process model iServer has valuable…

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Peter McFarlane

Principal Process Consultant at Process Rescue Ltd

We're using this for business process management. We're currently procuring the solution. This is a SAS solution. There will be five designers and a thousand viewers and collaborators using this solution There were lots of different requirements, and collaboration and review is one of the biggest…

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iServer mindshare

Product category:

As of November 2024, the mindshare of iServer in the Enterprise Architecture Management category stands at 4.4%, down from 4.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Enterprise Architecture Management

Key learnings from peers

Last updated Nov 21, 2024

Valuable Features

iServer features include efficient process modeling and effective change management. Reporting and graph capabilities aid in decision-making. Integration with Microsoft products is significant. The user interface is similar to Microsoft applications simplifying usability. Flexibility in customizing factory settings and strong governance is praised. Language used for architecture modeling and Office 360 integration boosts value. Users find it easy to import data and modify enterprise architecture models. The tool supports workflow and document management effectively.

"iServer is a very flexible platform for defining your own enterprise architecture model."
"The most valuable feature is its reporting capability. It offers various packages for different types of reports, such as business and project management reporting packs."
"This flexibility is the most helpful part in the standard version."

Room for Improvement

iServer needs improved performance and a more intuitive user interface. Users desire enhanced customization options for fields and better integration with ERP and ITSM systems. Automatic display of relationships and improved visualization techniques are suggested. Licensing for importing predefined work is a concern. The tool should be more conceptual and business-focused, with better modeling, process mapping automation, and user permissions. They also seek updates to process mining and analytics features. Draw.io capabilities should be enhanced.

"iServer should invest in enhancing the capabilities of the embedded drawing tool, draw.io."
"iServer is a solid tool. Occasionally, we needed to contact the vendor to clarify details such as porting issues, missing components, and model specifics."
"The product is more expensive than Spark."

Pricing

iServer pricing varies, with initial setup costs of approximately $13,000 and a three-month license at $9,000, potentially reaching $20,000 annually depending on commitment. Annual subscriptions can range from $50,000 to $70,000 in developing countries, which may not be affordable for small or medium businesses. The pricing is generally seen as reasonable compared to competitors, though opinions on affordability vary, with some rating it moderately expensive.

"The solution is cheaper than its competitors."
"The product has a moderate pricing."
"They offer annual subscriptions for developing countries, which are not affordable for small or medium businesses."

Popular Use Cases

iServer supports cataloging enterprise architect functions and documenting architecture. It aids in enterprise solution architecture, business process management, and technology architecture. Users leverage it for infrastructure modeling without focusing on business functions, governance, and process management. iServer enables comprehensive system cataloging and traceability to business processes and capabilities, providing support for various functions within environments such as governmental entities. It serves enterprise architects by establishing architecture functions and managing artifacts.

Service and Support

iServer's customer service and technical support are generally rated well, often receiving scores around 7-8 out of 10. Users appreciate the responsiveness and thorough assistance provided, with some noting prompt issue resolution. UK-based vendors highlight potential improvements through regional support. Multiple users find interactions satisfactory, with a good support portal available for communication. Despite some unresolved cases, most are satisfied with the service, finding the team helpful and attentive to their needs.

Deployment

iServer's initial setup experiences varied. Some found it straightforward and easy, benefiting from prior training. Complexities arose with new users, configuration, and Portal setup, requiring vendor support. Cloud-based deployment was efficient, although relocation improved performance for some. Quick deployment was noted by those with specialized skills and training. Installation took hours for many, yet some found it required specific expertise. It was less challenging for those accustomed to similar tools while training streamlined implementation for others.

Scalability

iServer displays strong scalability with users emphasizing its easy expansion capabilities. Multiple stakeholders highlight no issues faced with scaling, while some mention potential concerns due to performance. Built on Microsoft components, iServer often caters to enterprise architectures and supports both on-premise and cloud infrastructures. While not yet thoroughly tested by some, its scalability potential receives positive scores, indicating satisfaction among various user groups. Scalability is considered significant, especially in enterprise setups.

Stability

Users report that iServer is largely stable, with many rating its stability nine out of ten. While some mention the necessity for improvements in certain areas, the platform integrates well with Microsoft products, offering useful features such as document templates. Effective management of synchronization, access permissions, and version tracking is critical. Training is recommended to fully utilize the tool's capabilities. Despite a few challenges, users generally find stability satisfactory.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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