Microsoft Dynamics 365 Business Central Reviews

Name: Microsoft Dynamics 365 Business Central
Brand: Microsoft
Rating: 4.1 (64 reviews)

Vendor: Microsoft

4.1 out of 5

64 reviews
96% willing to recommend

1,714 followers

Post review

What is Microsoft Dynamics 365 Business Central?

Microsoft Dynamics 365 Business Central is a cloud-based enterprise resource planning (ERP) solution developed by Microsoft. It is designed to help small and mid-sized organizations streamline and automate their financial, supply chain, and project management processes. Business Central offers a range of tools and features to support collaboration and communication and provides real-time visibility into business performance.

Get the Microsoft Dynamics 365 Business Central Buyer's Guide and find out what your peers are saying about Microsoft Dynamics 365 Business Central, SAP ERP, SAP S/4HANA and more!

Microsoft Dynamics 365 Business Central is the #2 ranked solution in top Activity Based Costing Software and #3 ranked solution in top ERP solutions. PeerSpot users give Microsoft Dynamics 365 Business Central an average rating of 8.2 out of 10. Microsoft Dynamics 365 Business Central is most commonly compared to SAP ERP: Microsoft Dynamics 365 Business Central vs SAP ERP. Microsoft Dynamics 365 Business Central is popular among the large enterprise segment, accounting for 47% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 15% of all views.

Buyer's Guide

Microsoft Dynamics 365 Business Central

February 2025

Get the report

Helped 838,533 peers since 2012

Featured reviews

StefaanVandesompele

Finance Manager at Ernst & Young

365 Business Central integrates with Office 365 to streamline the invoice approval process. This allows businesses to manage and approve invoices efficiently within a unified system. Our organization plans to transition to the Dynamics 365 environment, where various functions will be centralized. We will consolidate everything into one system instead of maintaining multiple databases for each country with local data. Dynamics 365 is fully integrated, which should address many of our challenges when we migrate to this new environment. We look forward to seeing how it performs in practice. The project is progressing well overall, though integrating it with other tools and ensuring Dynamics 365 operates smoothly can be challenging. Dynamics 365 is user-friendly and effective. However, a deeper understanding of its technical capabilities and architecture might be necessary to optimize its use fully. The software landscape is evolving, and achieving the best reporting and functionality with just a click can be complex. A clear vision of what you want to achieve with Dynamics 365 is essential. Proper preparation and configuration are crucial to achieving the desired outcomes. This principle applies not only to Dynamics 365 but to all software packages. Understanding the system's flexibility and adaptability based on your specific business needs is key to its successful implementation. Overall, I rate the solution an eight out of ten.

Read full review

David Hatfield

ERP Director/Partner at UniverseIT

Having dynamic dimensions definitely makes managing much easier. For example, when I was a financial systems manager for a publicly traded company using GP, creating a new expense account required about four hours of work because we had to create the account string for every department, line of business, and region. This resulted in over 800 unique account strings. In Business Central, creating a new expense account is much simpler and independent of other dimensions. When coding transactions, we select the main account number, line of business, call center, and region separately. This is a huge benefit and Business Central is also device agnostic, allowing it to be operated on any device. GP is a Windows-based program that requires a laptop or PC to operate and a VPN to connect to the database from home, making it slower outside of the office. Microsoft Dynamics 365 Business Central is better suited for the new workplace environment where many people work from home.

Read full review

NeshPattali

Director Cloud Practice at Cloud Pro Technologies LLC FZ

The initial setup process for Microsoft Dynamics 365 Business Central is generally straightforward. However, migrating past data requires careful consideration and re-engineering to ensure compatibility with the new system. Having knowledgeable personnel to guide and manage this data migration process is crucial to avoid complications and ensure a smooth transition. With the right team, the implementation can proceed efficiently, typically within two to three months. Regarding resources for deployment, only providing the necessary data is typically sufficient, as the implementation team handles the rest of the deployment. Maintenance of the system is made easier by the cloud-based nature of Business Central, allowing for remote management without the need for physical presence on-premises.

Read full review

Microsoft Dynamics 365 Business Central mindshare

Product category:

As of February 2025, the mindshare of Microsoft Dynamics 365 Business Central in the ERP category stands at 6.3%, down from 6.9% compared to the previous year, according to calculations based on PeerSpot user engagement data.

ERP

PeerAnalyst reports

Type	Title	Date
Category	ERP	Feb 20, 2025	Download
Product	Reviews, tips, and advice from real users	Feb 20, 2025	Download
Comparison	Microsoft Dynamics 365 Business Central vs SAP S/4HANA	Feb 20, 2025	Download
Comparison	Microsoft Dynamics 365 Business Central vs SAP ERP	Feb 20, 2025	Download
Comparison	Microsoft Dynamics 365 Business Central vs SAP Business One	Feb 20, 2025	Download

Title	Rating	Mindshare	Recommending
SAP ERP	4.0	20.2%	86%	104 interviews Add to research
SAP S/4HANA	4.2	14.4%	95%	119 interviews Add to research

Valuable Features

Microsoft Dynamics 365 Business Central offers valuable features like seamless integration with Office 365, API capabilities, and real-time data insights. It provides robust customization options, role-based access, user-friendly interfaces, and ease of use. The platform supports financial analytics, flexible reporting, mobile accessibility, and compatibility with Power BI, Teams, and Excel. It efficiently handles financial, supply chain, and warehouse management, making it ideal for small to medium-sized businesses.

"The value for money is very high as it fits the business well."
"Dynamics 365 Business Central is mostly used for financial management."
"The audit trails, which include any IP system, are very useful."

Room for Improvement

Microsoft Dynamics 365 Business Central needs enhancements in pricing for small public sector enterprises and improved documentation. Batch processing features require development for background scheduling. Automation in sales and marketing workflows should increase, while inter-company functionality and security setups need refinement. Better customization, easier transactional reversal, seamless integration with other systems, and improved reporting are necessary. Users desire more user-friendly interfaces, comprehensive AI features, and efficient multi-country data management.

"Customer service and support are mixed. Sometimes the support is quick, but other times it is very slow."
"There is a need for improvement in consolidation and multi-country master data management."
"Implementing localizations when we use the system for multiple countries can be quite complex."

ROI

Users indicate that ROI from Microsoft Dynamics 365 Business Central often takes about six months depending on the environment and automation level. Some have not seen ROI or do not prioritize it due to Microsoft’s necessity, while others mention realized gains. Efficiency improvements, such as smoother report preparation and cost savings, are noted. ROI perception varies based on specific usage and dependencies.

Pricing

Microsoft Dynamics 365 Business Central offers competitive pricing, with a monthly fee ranging from $70 to $100 per user, making it more affordable than some ERP competitors like Oracle and SAP. Licensing models vary by region and include subscription and perpetual options. Implementation costs are significant, but less than those of competitor solutions. The pricing structure benefits entry-level users and favors cloud deployments with lower upfront costs compared to on-premise setups, offering flexibility for businesses.

"Currently, the product offers a starting price of $70 per user per month, which provides access to the complete ERP engine. It is highly reasonable."
"The solution is a little bit expensive."
"The solution's license is costly compared to other CRM tools."

Popular Use Cases

Organizations use Microsoft Dynamics 365 Business Central primarily for finance, CRM, ERP, accounting, inventory, and enterprise resource management. It's implemented across various industries like manufacturing, finance, retail, and education, enabling tasks such as client onboarding, inventory management, sales, and order processing. It's favored for its cloud-based features, integration with other systems, and ease of managing financial data, supply chains, and business operations, improving efficiency and reporting capabilities.

Service and Support

Microsoft Dynamics 365 Business Central customer service shows a blend of experiences. Users mention a supportive community and commendable technical assistance, often involving third-party partners. Some report rapid responses, while others note delays or checklist-driven assistance. North America users highlight exceptional support, but dissatisfaction exists elsewhere. Local partners and Microsoft's accessibility are valuable, yet certain regions demand improvement in promptness. Users with technical self-reliance find less need for direct interactions. Mixed feedback reflects varied experiences across Microsoft’s technical support network.

Deployment

Microsoft Dynamics 365 Business Central's initial setup is generally easy and straightforward, particularly with templates and detailed documentation aiding deployment. Users experience variability based on system complexity and customization needs. Deployment varies from a few weeks to months. Some encounter challenges during initial setups involving data migration or specific customizations, while others find the process rapid and intuitive due to experience or the use of cloud services.

Scalability

Microsoft Dynamics 365 Business Central demonstrates high scalability for both small and medium-sized enterprises. It effectively supports a large number of users, handling concurrent usage efficiently. While some experiences cite limitations in scalability as usage expands, most find it adaptable with customizable options and third-party integrations. Hardware and database considerations can impact its scalability. Many are satisfied with its adaptability, rating its scalability positively, though some note performance issues at higher user numbers.

Stability

Microsoft Dynamics 365 Business Central is praised for its stability, with most users not encountering issues. Some older versions experienced problems, but newer versions have improved stability. Regular maintenance is needed, and a minority reported high data load and update-related issues. Users rate the stability between seven to nine out of ten, citing consistent performance without crashes or glitches. Stability is generally reliable across various-sized organizations, with an average user satisfaction reflecting its dependable nature.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Microsoft Dynamics 365 Business Central Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

15%

Manufacturing Company

10%

Government

Financial Services Firm

Retailer

Construction Company

Comms Service Provider

University

Educational Organization

Energy/Utilities Company

Healthcare Company

Real Estate/Law Firm

Wholesaler/Distributor

Media Company

Non Profit

Insurance Company

Consumer Goods Company

Recreational Facilities/Services Company

Agriculture

Outsourcing Company

Pharma/Biotech Company

Performing Arts

Hospitality Company

Legal Firm

Maritime Company

Transportation Company

Mining And Metals Company

Logistics Company

Aerospace/Defense Firm

Engineering Company

Marketing Services Firm

Compare Microsoft Dynamics 365 Business Central with alternative products

Learn more about Microsoft Dynamics 365 Business Central

With Business Central, organizations can manage their financials, including general ledger, accounts payable, accounts receivable, and cash management. It also offers supply chain management capabilities, including inventory management, purchase order management, and sales order management. In addition, Business Central supports project management, including project tracking, project billing, and resource management.

Microsoft Dynamics 365 Business Central Features

Microsoft Dynamics 365 Business Central has many valuable key features. Some of the most useful ones include:

Mobility: Microsoft Dynamics 365 Business Central provides mobile access, allowing users to access information and perform tasks from anywhere, at any time.

Reporting and analytics: The solution includes business intelligence and reporting capabilities to help organizations gain insight into their operations and make data-driven decisions.

Security: With its secure platform, the solution protects sensitive data and ensures the integrity of business operations.

Customization: It offers a highly customizable solution that can be tailored to meet the specific needs of a wide range of industries and organizations.

Microsoft Dynamics 365 Business Central Benefits

There are many benefits to implementing Microsoft Dynamics 365 Business Central. Some of the biggest advantages the solution offers include:

Adapt as your business grows: With full capabilities on desktop, tablet, or mobile, on-premises or in the cloud, across Windows, Android, and iOS devices, the solution allows you to work wherever your business takes you.

Rapid deployment: The solution can be rapidly deployed either in the cloud or on-premises.

Scalability: With the solution, you can scale as you grow using modern technologies built on the Microsoft cloud, such as machine learning, IoT, and mixed reality to help you adapt to market dynamics.

Drive continuous process optimization: When you implement Microsoft Dynamics 365 Business Central, you can Improve outcomes and productivity with real-time system suggestions, based on historical data, to guide employees through workflows.

Reviews from Real Users

Microsoft Dynamics 365 Business Central is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it is user-friendly, has good integrations, and is flexible.

Sasinath V., Project Consultant ( Scale Up) at a tech vendor, says, "For me, the main strengths of Microsoft Dynamics NAV are that it's user-friendly and light. These are its major wins. I have used other ERPs and their architecture was a little more complex when compared to the Microsoft Dynamics NAV architecture."

"The solution's integrations and interface are very good,” mentions Alonso R., Director de Servicios at Kc ERP group.

Another PeerSpot reviewer, Kamesh G., Vice President - Information Systems at a media company shares what he likes most about the solution: "I have found the flexibility to be very valuable. It's highly flexible, and at least for us, it has been effective. It is also highly functional."

Microsoft Dynamics 365 Business Central was previously known as Dynamics NAV, MS Dynamics NAV.

Microsoft Dynamics 365 Business Central customers

Harris Farm Markets, Mister Spex GmbH, Bounce Foods, Eurofin Services SA, Medica Medizintechnik, Associated Gaskets, Onduline, Sitka Surfboard Corporation, World Animal Protection